cargo dealerpoint.pptx
TRANSCRIPT
Specialized CRM for truck and commercial vehicle dealerships
DealerPoint
Development and implementation of a
specialized CRM for truck and commercial vehicle
dealerships
DealerPoint is:
Optimization of sales processes and customer
service
Our work has already helped more than 250 dealers to increase the vehicle and maintenance service sales, adapt their business to market fluctuations.
What problems do we solve:
Lack of control over the managers at the stage of the customer search and commercial offer confirmation.
Fragmented customer base.
The loss of customer base when the manager is dismissed.
The lack of history of the commercial offers and contacts with the client.
The lack of accurate reports on the number of customers found, of the commercial offers sent, of the appointments and meetings, letters, phone calls and their results registered.
How DealerPoint preserves customers
Коммерческое предложение
Сохранение истории коммерческих предложений
Возможность подгрузки готовых коммерческих предложений в систему
Редактор КП
Работа с почтой из CRM
DealerPoint automatically creates a report on the number of the customers registered.The manager can not remove customer data or unload it from the system himself.Customer database with comments and events remains in the dealer`s database.
The manager inserts the information for each contact into the CRM:- Information about the buyer- Contact data of the decision-maker- Need assessment results- Comments- Business plan and the results of negotiations- Schedules further events
How DealerPoint controls managers:
Коммереское предложение
Сохранение истории коммерчесих предложений
Возможность подгрузки готовых коммерческих предложений в систему
Редактор КП
Работа с почтой из CRM
Each incoming and outgoing calls of the manager is registeredin CRM:
The personal customer card with the followinginformation is automatically created:
- The fact of a call- The comments of a manager- Date And time of call- A Conversation recording is also attached to the card
Synchronizing CRM with managers` e-mail allows managers to track the history of correspondence with potential customers directly from the customer cards. CRM will take care of each E-mail so that none of them remains unanswered.
The editing tool and the history of commercial offers
Коммереское предложение
Сохранение истории коммерчесих предложений
Возможность подгрузки готовых коммерческих предложений в систему
Редактор КП
Работа с почтой из CRM
Create high-quality commercial offers and send them to your customrs in a few clicks using the convenient editing tools.
Each change in the document will automatically be recorded in the commercial offer history.
You can always keep track of what changes have been made to your customers` offer during the negotiation.
DealerPoint is always at hand
Коммереское предложение
Сохранение истории коммерчесих предложений
Возможность подгрузки готовых коммерческих предложений в систему
Редактор КП
Работа с почтой из CRM
Control planning and performance of the meetings of your managers with the potential buyers.
Ability to work with mobile devices will allow the manager directly at the meeting:- clarify the needs- change the commercial offer- print the contract
Reports and Control
Коммереское предложение
Сохранение истории коммерчесих предложений
Возможность подгрузки готовых коммерческих предложений в систему
Редактор КП
Работа с почтой из CRM
Make decisions based on accurate data on the work of yor employees.
CRM DealerPoint gives you the daily chance to estimate:
The number of "cold" calls made by themanagersNumber of incoming calls to the managersThe number of new potential customersThe number of commercial offers sent to potential customersThe number of meetings appointed and held with clientsThe amount of overdue contactsThe number and causes of failures
Value of DEALERPOINT
Productive marketing
High yield business
Predictable service
Fast leasing
Profitable Trade-in
Communication simplicity
Controlled sells
DealerPoint
Well-timed logistics
DEALERPOINT features and capabilities
IP Telephony
Company-widemobile telephony(NEW)
E-mailing history Dealer website
Other services
Commercial offers
DealerPoint
Accounting software integration
Cases:LLC “Megacar”
It was revealed, that:- Managers spend half of the time to create a commercial offer- Phoned insufficient number of new contacts- Didn`t work with old customers who seemed not enough interesting to them
What has been done:CRM helped to reduce the time to create commercial offers to keep it for the cold callsFormed a daily plan manual dialing and sending new contactsRang, and returned to work the old, abandoned customers
The result of the CRM DealerPoint implementation:
- The working process of the managers was changed- 5 additional deals concluded with the previously abandoned clients, bringing the total profit of 750,000 rubles (the cost of 5 years CRM ownership)- 27 new promising contacts were made by each manager
LLC “TransCargo”
The situation before the CRM implementation:- Managers were hiding the fact of getting the agency fee from leasing companies- They transferred the customer database to other dealerships, including dealers of other brands for the personal benefit- After the dismissal of the manager the customer base was lost
What was done:- Corporate Mobile telephony was integrated with CRM- Sales Director listened to the call history of all cases of agent`s commision absence from leasing companies
The result of the introduction:- Increased deals with agent`s commision payments to the dealership +63%- One manager was fired for “reselling” the customer data to competitors - The entire customer database of the dismissed manager was handed to a new manager without loss of information
Cases:
Price & Conditions
Number of users - unlimitedTeaching is held on-line of all the employeesSupport is provided by phone, Skype, emailUpgrading to new versions is includedIntegration with IT service dealers and distributors is included
The license cost is $ 0The subscription fee is 200 $ per month
DealerPoint
Contact us to set the convenient date and time for the demonstration!
Romanenko Olga
Email: [email protected]тел: 8-800-333-10-44 (доп. 401)моб: 8-918-584-38-60Skype: Olga (DealerPoint)
L-in: https://www.linkedin.com/in/olgaromanenkowww.dealerpoint.ru
Try the multifunctional CRM DealerPoint for Free!
DealerPoint