case study webinar: go live in 14 days with samanage's itsm solution

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© 2014 Samanage. All rights reserved. © 2014 Samanage. All rights reserved. Welcome Webinar: Cloud Service Desk & ITAM – Go Live in 14 Days May 13, 2014

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Finding a Service Desk and Asset Management solution that fits both your requirements and your budget can be a challenge. While there are many cloud based solutions that purportedly can do both, many organizations that implement cloud solutions find that they have issues such as performance, availability, usability, and complexity. In this webinar presentation, you will see how Caleb Wagnon and Michael Arnold from the Sheridan School District were able to get fully implemented within 14 days with Samanage. In migrating to a unified Service Desk & Asset Management Solution, they were able to benefit from Samanage’s Google Apps integration as well as map all of their assets accurately within minutes. Learn how Samanage’s unified Service Desk & Asset Management Solution will allow you to: -Go live with a modern, easy to use IT Service Management (ITSM) solution in less than 14 days -Gain instant, accurate visibility into all hardware and software assets, no matter where they live -Ensure software compliance and reduce audit risk

TRANSCRIPT

Page 1: Case Study webinar: Go Live in 14 days with Samanage's ITSM solution

© 2014 Samanage. All rights reserved.

© 2014 Samanage. All rights reserved.

Welcome

Webinar: Cloud Service Desk & ITAM – Go Live in 14 Days

May 13, 2014

Page 2: Case Study webinar: Go Live in 14 days with Samanage's ITSM solution

© 2014 Samanage. All rights reserved.

Nathan RileyDirector of Account Management, Samanage

Michael Arnold

Caleb WagnonTechnology Specialist, Sheridan School District

Technology Specialist, Sheridan School District

The Speedy Presenters

© 2014 Samanage. All rights reserved.

Page 3: Case Study webinar: Go Live in 14 days with Samanage's ITSM solution

© 2014 Samanage. All rights reserved.

We feel your pain• Did I use “password” for this password? – Don’t want

more than one secure login (Google Apps integration)

• Where’s that 500-page manual? – The software isn’t intuitive

• They’re telling me Windows ‘95 is installed. I guess I have to believe them. – Asset Management isn’t accurate and doesn’t integrate with the Service Desk

• We added 100 assets and the hamster fell out of his wheel – Solution isn’t scalable so performance and reliability become issues

• I’m livin’ the good iLife – mobile access and interface

Page 4: Case Study webinar: Go Live in 14 days with Samanage's ITSM solution

© 2014 Samanage. All rights reserved.

Did someone call for a (ITSM) Robin?

We want to make our customers the

hero with Samanage’s ITSM tool

Page 5: Case Study webinar: Go Live in 14 days with Samanage's ITSM solution

© 2014 Samanage. All rights reserved.

Key Facts

Founded 2007

R&D - Netanya, IsraelProduct & Engineering

HQ - Cary, NCSales, Marketing, Finance, Customer Success

FUNDED BYCarmel Ventures

Gemini Israel Ventures

480 CUSTOMERS

45 COUNTRIES

250%GROWTH YOY

Managing > 1 million assets

93 new customers in Q1 2014

2014 Service Desk Institute Best Vendor Award Finalist for Customer Service & Support

2014 Red Herring 100 North America Finalist

2014 OnDemand Top 100 “Ones to Watch”

Page 6: Case Study webinar: Go Live in 14 days with Samanage's ITSM solution

© 2014 Samanage. All rights reserved.

WE MAKE PEOPLE HAPPY.

WE BAKE-IN SPEED.

WE’RE RICH AND TASTY NOW . . .

BUT QUICKLY ADAPT TO CHANGING TASTES.

Page 7: Case Study webinar: Go Live in 14 days with Samanage's ITSM solution

© 2014 Samanage. All rights reserved.

Smart Clients that chose Samanage

Page 8: Case Study webinar: Go Live in 14 days with Samanage's ITSM solution

© 2014 Samanage. All rights reserved.

Let’s go in for a closer look…

Page 9: Case Study webinar: Go Live in 14 days with Samanage's ITSM solution

© 2014 Samanage. All rights reserved.

Page 10: Case Study webinar: Go Live in 14 days with Samanage's ITSM solution

© 2014 Samanage. All rights reserved.

Questions& AnswersCurrent ITSM solution: We need to break up.

Page 11: Case Study webinar: Go Live in 14 days with Samanage's ITSM solution

© 2014 Samanage. All rights reserved.

Questions& Answers

Honey-Do List (what we

needed from our next

solution):

Google Apps integration

Reliability and performance

Easy to use interface

Mobile interface

Price is right

Integration to current tools

….and also able to pick up the milk

Page 12: Case Study webinar: Go Live in 14 days with Samanage's ITSM solution

© 2014 Samanage. All rights reserved.

Questions& Answers

Samanage is going to pump – you up!

Page 13: Case Study webinar: Go Live in 14 days with Samanage's ITSM solution

© 2014 Samanage. All rights reserved.

Questions& Answers

Gain 1 ITSM solution in just 14 days*

* Results ARE typical – no, really!

Page 14: Case Study webinar: Go Live in 14 days with Samanage's ITSM solution

© 2014 Samanage. All rights reserved.

Reality is20/20

Page 15: Case Study webinar: Go Live in 14 days with Samanage's ITSM solution

© 2014 Samanage. All rights reserved.

Plug the holes in this here boat (with

Samanage)Get rid of the dead weight:

– Customers to be upgraded from Windows XP

– ~100 projectors still needing replacement

Look like superstars:

– Warranty Management

– Budget planning

– Increased productivity

– Visualization of assets, customers and problems

Page 16: Case Study webinar: Go Live in 14 days with Samanage's ITSM solution

© 2014 Samanage. All rights reserved.

“Hard work is rewarding. Taking credit for other people’s hard work is rewarding and faster.”

-- Dilbert

Page 17: Case Study webinar: Go Live in 14 days with Samanage's ITSM solution

© 2014 Samanage. All rights reserved.

Questions & Answers

© 2014 Samanage. All rights reserved.