caviars2013 -template case
TRANSCRIPT
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CaseNaam van het bedrijf
Categorie
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Zeer beknopte situering van het bedrijf en het contact center
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Waarom dit project?
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Welk doel?
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Welke uitdagingen had je?
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HOE HEB JE DIT DOEL BEREIKT?1.
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Aanpak
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Ingezette middelen
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Timing
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Welke problemen ben je tegengekomen?
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RESULTATEN2.
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Tot welke concrete resultaten heeft je project geleid?
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Hoe toon je die resultaten aan?
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Wat heb je uit het project geleerd?
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In welke mate draagt deze case bij tot de professionalisering binnen de contact centre wereld?
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BIJKOMENDE INFORMATIE3.
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Executive summary
In uitgeschreven tekst
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Publiek gedeelte van de case
In uitgeschreven tekst (dit wordt gebruikt in het persbericht, op de website etc., in het geval de case wint)
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Contact informatie
Bedrijfsnaam xxx
Adres xxxxxxx
Contactpersoon (case) xxxx
Telefoonummer xxxx
e-mail xxxxx
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