cce75 scripting-20100413
TRANSCRIPT
- 1. 2010224 Cisco Unified Contact Center Enterprise
2. 3. 4.
- DB
5.
6.
7.
8.
9.
- ?
- ?
- ?
- ?
- ?
- ?
- ?
10.
11. CCE 12. CCE Voice GW CCM Agent 2000 Agent 2001 Agent 2002 UCCE IVR Caller Q.931 MGCP JTAPI GED125 SCCP (1) (2) (5) (10) (7) (11) (3) (4) JTAPI : Peripheral Gateway (6) (9) CCE IP IVRCCE 13. 2
- UCCE
- UCCE Call Router
- Intelligent Routing
- IP IVRCCX Script
- IP IVRengine
14. 2CCE
- Routing Script
- Administrative Script
-
- Routing Script
15. Routing Scrip Script 1 2 3 4 Script Routing Script 16. CCX ScriptCCE Script Caller Entered Digit Peripheral Variables Account Number ECC Variables 17. Routing Script
- Dialed Number
- Dialed Number, ANI, CED mapping Call Type
- Call Type Routing Script
-
- * CED: Caller Entered Digit
-
-
- CED SS7pre-routingVRU NICrouting requestCED
-
-
-
- Post routing CED
-
18. Routing Script ( ) Dialed Number Call Type Routing Script 19. Script Editor 20.
-
- Call Type
-
- (call variable, ECC, user variable, persistent vs. non-persistent, call val vs. non-call val)
- Script Editor
21. 22. 23.
24. CCE
- Dialed Number
- Dialed NumberCall Type Dialed NumberCall Type
- Call Type
25. Dialed Number Call Type Skill Group Routing Script 0120-123-456 0120-123-458 New_Application Lost_Card Account_Service 0120-123-457 New_Apply_Sg Lost_Card_Sg Acct_Svc_Sg New_App_Scr Lost_Card_Scr Acct_Svc_Scr 26. Dialed Number Call Type Skill Group Routing Script 03-1111-2222 052-555-6666 Tokyo Osaka Nagoya 06-3333-4444 Front_Line_Sg Front_Line_Scr 27.
- Dialed NumberCall Type
- Call Type
- Call TypeCall Type Dialed NumberCall TypeOver flow
28. Call Type Call Type Queue to Skill Group availableLongest Available Agent 29. Call TypeCall TypeCall Type Call Typeoverflow 30. 31.
- CCE
32. CCE
- CCE If IVR
33. If date()date(YYYY,MM,DD)YYYYMMDDYYYYMMDD date()160211 34. Call TypeMainMenu Call TypeClosedTimeClosedTime 95MainMenuClosedTime 95 35.
36. Persistent CCE Router 37. 95 95 userOpen1userOpen0 38. 39. CCE
- CCE
-
- IVRCCE
-
- IVRDBIVR
-
- IVR
40. 41.
- CCE
-
- CCEIVR
- CCE
- CCE
-
- CCEIVRODBC/JDBC
- CCE
-
- CCEIVRXML over HTTP
42. CCE
- CCECCEIP IVRCVP
- IVR
- CCEDB LookupApplication Gateway
- IP IVRCVP
43.
- CCE: DB Lookup, Application Gateway
- IP IVR: DB, HTTP, Java
- CVP: DB, XML API, Java API
- IP IVR, CVP
44. CCEIVR
- CCE ScriptVRU Script
-
- VRU Script:IVR
- VRU Script
- VRU Script
- VRU Script
- VRU Script
45.
- translation routing
46. Translation Route to VRU
- CM PIMCTI Route PointIP IVR
- IP IVR
- IP IVRIP IVRTranslation Routing
47. VRU Translation Route to VRU IP IVRVRU PIMService 48. VRU Translation Route to VRU Peripheral.pg1_2.Online && Network.TrunkGroup.ntgivr1.TrunksIdle > 0 pg1_2VRU PIMActive PIMVRU Peripheral.pg_2.OnlineVRU VRU PIM (pg1_2)Network Trunk GroupVRU ntgivr1Network Trunk Group Network.TrunkGroup.ntgivr1.TrunksIdleVRU Consider If ( )VRU Consider If 49. VRU(1/2) Network.TrunkGroup.ntgivr1.TrunksIdle Translation Route to VRU VRUVRU TrunksInServiceVRU VRUTrunksIdleVRU 50. VRU(2/2) Translation Route to VRU Select Max Value of ( ) VRU PIMNetwork Trunk Group ntgivr1VRUVRU Network.TrunkGroup.ntgivr1.TrunksIdle 51. VRU ScriptCCE Script Caller Entered Digit Peripheral Variables Account Number ECC Variables 52. CCE ScriptVRU Script
- VRU ScriptCCE ScriptVRU Script VRU ScriptCCE Scrirpt
-
- Call.CallEnteredDigit
-
- Call.PeripheralVariable1 10 (10 )
-
- Call.AccountNumber
- Expanded Call Context (ECC)
-
- ECCCCE IP IVRCCX Editor
53. VRU ScriptCCE Script
- VRU ScriptVRU ScriptCCE Script VRU ScriptCCE Scrirpt
-
- Call.CallEnteredDigit
-
- Call.PeripheralVariable1 10 (10 )
-
- Call.AccountNumber
- Expanded Call Context (ECC)
-
- ECCCCE IP IVRCCX Editor
54. VRU Script
- IP IVR Set ICM Result Step truefalse
- VRU Script Run External Scripttrue false
- VRU Script Network VRU Script
55. IVR
- Caller Entered Digit (Call.CallerEnteredDigit)
- CED
- DBIf
56. CED
- Call.CallerEnteredDigit
57.
- CEDCED
58. 59.
60.
- Percent
- Percent
- A20% B30% C50%
61.
- If
- If
- ture ( )
- False ( )
62.
- Switch
- Script Editor
63. 64.
65. Select Select Skill Group 66. (1/3)
- Always Select
-
- Skill Group, Enterprise Skill Group, Service, Enterprise Service
-
- available
- Longest Available Agent
-
- Skill Group, Enterprise Skill Group
-
- available
- Next Available Agent
-
- Skill Group, Enterprise Skill Group
-
- available
67. (2/3)
- Minimum Average Speed of Answer
-
- Service, Enterprise Service
-
- 5ASA
- Minimum Calls in Queue per Position
-
- Service, Enterprise Service
- Minimum Average Queue Delay
-
- Service, Enterprise Service
-
- 5
68. (3/3)
- Minimum Longest Delayed Call
-
- Service, Enterprise Service
- Minimum Expected Delay (ACD PIM )
-
- Service, Enterprise Service
69.
- Least Occupied Agent (Most Idle Agent)
70.
- Select
- Peripheral ACD deployment (ICM) Unified CMCCE deployment
- CCEavailableSelect
71.
-
- Always Select
-
- Longest Available Agent
-
- Next Available Agent
-
- Minimum Average Speed Answer
-
- Minimum Calls in Queue per Position
-
- Minimum Average Queue Delay
-
- Minimum Longest Delayed Call
-
- Minimum Expected Delay
CCE ( ACD deployment) 72.
- SelectSkill Group
- Queue to Skill GroupavailableLongest Available Agent
- SelectQueue to Skill GroupSkill Group Select
73.
- Skill Group
- CCE
- Skill Group
- Skill GroupSkill Group busy other
74. 75.
-
- caller
76. Peripheral Number Skill Target ID Supervisor Assist Call Enterprise Name 77.
- Peripheral Number (Agent ID)
-
- AgentPeripheral Number
- Skill Target ID
-
- AgentID
-
- DB
-
- Supervisor Assist Call
- Enterprise Name
-
- Agent
78. 79. Skill Group Agent
- IVR
-
- CCEVRUcallerTranslation Route to VRUVRU
-
- CCE Label
-
- Label
80. (Label)
- Routing Client Label
- Label
- Routing Client Routing ClientVRU Routing Client
81. Label Label Routing ClientRouting Client Routing ClientVRU Label Routing ClientRouting ClientRouting Client Routing Client 82. LabelRouter Re-query
- Routing ClientRouter Re-query LabelRouter Re-query
- Re-querybusy CCE
- re-query 5557Label 2008
- CVPRouter re-query IP IVR
83.
- Router Re-querySelect
84. 85.
86. CCE 87. UCCE
- Skill Group
- 1 10 1
Skill Group A 1 2 3 4 Skill Group B 1 2 3 4 88.
- Queue to Skill Group
- Priority
- 5
Skill Group A 1 2 3 5 Skill Group B 1 2 3 4 89.
- Queue to Skill
Skill Group A Skill Group B 1 2 3 4 1 2 3 4 1 2 3 4 2 2 3 3 4 4 1 1 1 1 90.
- Queue to Skill
4 Skill Group A Skill Group B 1 2 3 4 1 2 3 1 2 3 4 3 3 4 4 1 1 1 1 2 2 91.
4 4 OrderL1 OrderL2 1 2 3 4 1 2 3 1 2 3 3 4 1 1 1 2 3 3 4 4 1 1 2 2 92.
4 4 OrderL1 OrderL2 1 2 3 4 1 2 3 1 2 3 3 4 1 1 1 2 3 3 4 4 1 1 2 2 93.
OrderL1 OrderL2 1 3 2 4 1 2 3 4 1 2 3 4 3 2 3 4 1 1 2 3 4 4 1 1 94.
4 4 OrderL1 OrderL2 1 3 2 4 1 2 3 1 2 3 3 4 1 1 2 3 4 4 1 1 3 2 95.
Skill Group A Skill Group B 1 2 3 4 1 2 3 4 1 2 3 4 4 2 1 3 2 4 1 1 3 1 96.
2 4 Skill Group A Skill Group B 1 2 3 4 1 3 1 2 3 4 1 3 2 4 1 1 3 1 4 2 97.
Skill Group A Skill Group B 1 2 3 4 1 2 3 4 1 2 3 4 1 1 4 2 3 3 1 4 2 1 98.
1 2 4 Skill Group A Skill Group B 1 2 3 4 3 1 2 3 4 1 1 3 3 1 4 2 1 4 2 99.
- SkillSkill
Skill Group A Skill Group B 1 2 3 4 1 2 3 4 1 2 3 4 4 4 1 1 1 1 2 2 3 3 100.
- SkillSkill
4 4 Skill Group A Skill Group B 1 2 3 4 1 2 3 1 2 3 1 1 2 2 3 3 4 4 1 1 101.
Skill Group A Skill Group B 1 2 3 4 1 2 3 4 1 2 3 4 1 1 3 3 2 4 4 1 1 2 102.
2 4 2 3 Skill Group A Skill Group B 1 2 3 4 1 3 1 4 1 1 2 4 4 1 1 2 3 3 103. 104.
- VRURouting Client
-
- IP IVR Translation Route to VRU
-
- CVPTranslation Routing
- Queue to Skill Group
- Queue to Skill GroupQueue Priority
- InterruptibleVRU Script
105. Routing ClientVRU Skill Group 106. (Queue to Skill)
- Skill Group Enterprise Skill Group
- Routing ClientVRU
- Run External Script
107. Queue to Skill Group(1/3) Skill Group Queue to Skill Group 108. Queue to Skill Group(2/3) Queue to Skill Group 110 CVP Router re-query IP IVR 109. Queue to Skill Group(3/3) Queue to Skill Group Consider If ( ) SkillGroup.pg1_1.Cisco_Voice.FrontLnSg.LoggedOn > 0 Skill Group j Consider If 110.
- Queue Priority
-
- Queue to Skill Group
- 5 1 10
- Queue PriorityQueue to Skill GroupQueue to Skill Group (Skill Group)Queue PriorityQueue to Skill Group
111.
5 10 4 112.
- Skill GroupQueue to Skill Group
- Queue to Skill Group
4 6 113.
- Cancel Queuing
- Cancel Queuing
114. 115.
- Queue to Agent
-
- Cisco_VoiceMedia Routing DomainServcie
-
- Cisco_VoiceMedia Routing DomainSkill GroupRoute RouteSerice
-
- Skill GroupEnterprise Skill Group
-
- Skill GroupRouteEnterprise Route
116. ServiceSkill Group, Route Agent QueueService Route Service Cisco_Voce Cisco_Voce Skill Group Service Explorer Sill Group Explorer 117. Enterprise Skill Group Enterprise Route Skill Group Skill GroupRoute Enterprise Route List Enterprise Skill Group List 118. Enterprise Skill Group Enterprise Route Caller Entered Digit Peripheral Peripheral Number (Agent ID) Skill Target ID Enterprise Name 119. 120. CCE
- CCE CTI Desktop
- IP Phone
-
- CCE
-
- Agent ID (Peripheral Number )
-
- Agent
-
- CCE
121. CTI OS Agent SoftphoneDial Pad Agent ID (Peripheral Number) 122. CTI Dialed Number Dialed Number Plan Call Type Routing Script Label Label Routing Script Label 123. Dialed Number Plan
- Agent Desktop(Called Party)
- Communications ManagerRoute Pattern
-
- Post Routing(Routing Script )Label
Agentto AgentDial Number Plan Post Routing 124. Dialed Number Plan Bulk Post RoutingDialed NumberCall Type Routing Script Post Routing YesPost Routing Routing Client 125.
- Post Routing CTIPBX
- Dial StringPBX
- ? ( )
- X
- Post RoutingDial String
126.
- Dial Number Plan Type
-
- PBX
-
- PBX
- Agent Desk Setting
127.
- CTI CTIDialed Number Plan
- Dial Number Plan TypeAgent Desk SettingOutbound Access
Dialed Number Plan Agent Desk Setting Agent Desktop 128. Post Routing
- Dialed Number
- Dialed Numberinbound
-
- Call TypeCEDCall Type
-
- Call TypeRouting Script
- CTICED (Caller Entered Digit)
129. CTI PBX 130. Call.CallerEnteredDigitsCTI CED PBX CallManager routing client Router re-query Router Re-query Label 131.
- Dialed Number PlanPost Routing
- Routing Script Call Type Call Type
- RouterCallKey cradle to grave
- Post Routing
132. 133.
- Dialed Number PlanPost RoutingAgent to Agent Transfer
- Dialed Number PlanAgent ID (Peripheral Number)
- LabelAgent to Agent
134.
- Agent ID (Peripheral Number)Dialed Number Plan
- Dialed Number Dialed NumberCall Type
- Agent Desk Setting PBXDial Number Plan TypePBX
Dialed Number Plan Agent Desk Setting 135.
- Agent ID (Peripheral Number)Label
Peripheral Number Peripheral Call.CallerEnteredDigitsAgent ID (Peripheral Number) Ready Label 136.
- Outbound OptionACD linebusy trigger2
-
- IP Phone
137. RONA: 138. Reroute on No Answer (RoNA)
- RONA
139. CVPRoNA
- CVPRouter re-query RoNA
- CVPRouting Client CVP
- RoNA SelectQueue to Skill GroupRoNA
140. Router Re-query Select Queue to Skill GroupRouter Re-query Queue to Skill Group 141. Router re-queryRoNA Re-query Re-query 142. Re-query Call.RequeryStatus Call.RequeryStatus REQUERY_ANSWER (0) REQUERY_ROUTE_SELECT_FAILURE(1) REQUERY_CALLED_PARTY_BUSY (2) REQUERY_NO_ANSWER (3) REQUERY_ERROR (4) REQUERY_TIMED_OUT (5) REQUERY_ABORTED (6) 143. IP IVRRoNA
- IP IVRRouter Re-query RoNA
- IP IVRRouting ClientIP IVR
- RoNAAgent Desk SettingRing no answer dialed number
- RoNA
144. IP IVRRoNA
- Router Re-queryRoNAAgent Desk Setting
- RoNA
145.
- IP IVRRoNA
146. CCM PIMRoNA
- RoNARouting ClientUnified CM
- Unified CMRouter re-query RoNAIP IVR
- Router re-queryTranslation RoutingCVP
147. RoNA
- RoNAAgent Desk SettingRing no answer timer
- Agent Desk SettingRing no answer timer
- Unified CMCall Forward No Answer Timer
-
- Agent Desk SettingRing no answer timer
- CVPRNATimeout
-
- Agent Desk SettingRing no answer timer
- RoNA
148.
- Supervisor AssistEmergency Call
149. 150.
151.
- Dialed NumberCall Type
- Call Type
152.
- Call TypeCall Type
153. Call Type 154.
155. Call Type 156.
- (Agent to Agent )Call Type
- Call Type
- Dialed Number PlanDialed Number
157. Skill Group OrderL1Sg Skill Group OrderL1Sg 158.
159. 160. 161.
-
- Longest Available Agent
162.
- ( competency routing )CCE
- Skill Group
- Skill Group
163.
- Skill Group
- Skill Group
-
- Skill GroupSkill Group
164. Skill Group QandAL1SgLAA5 Skill Group QandAL2Sg6 165.
- SG ASG A L1
6 6 6 5 SG A L1 SG B L2 1 2 3 4 5 5 5 6 SG B L1 SG A L2 1 1 1 1 166.
- SG ASG A L1
6 6 6 5 SG A L1 SG B L2 1 2 3 4 5 5 5 6 SG B L1 SG A L2 1 1 1 1 167.
- SG ASG A L1
- SG A L2
6 6 6 5 SG A L1 SG B L2 1 2 5 5 5 6 SG B L1 SG A L2 1 1 1 1 1 168.
- SG ASG A L1
- SG A L2
6 6 6 5 SG A L1 SG B L2 1 2 5 5 5 6 SG B L1 SG A L2 1 1 1 1 1 169.
- SG A L1, L2
- SG A L1
6 6 6 5 SG A L1 SG B L2 1 5 5 5 6 SG B L1 SG A L2 SG B 1 1 1 1 1 170.
- SG A L1, L2
- SG A L1
6 6 6 5 SG A L1 SG B L2 1 5 5 5 6 SG B L1 SG A L2 SG B 1 1 1 1 1 171.
- SG A L1, L2
- SG A L2
6 6 6 5 SG A L1 SG B L2 5 5 5 6 SG B L1 SG A L2 1 SG B 1 1 1 1 1 172.
- SG A L1, L2
- SG A L2
6 6 6 5 SG A L1 SG B L2 5 5 5 6 SG B L1 SG A L2 1 SG B 1 1 1 1 1 173.
- SG A SG B
- SG A L2SG B L1
- SG B
6 6 6 5 SG A L1 SG B L2 5 5 5 6 SG B L1 SG A L2 1 2 1 1 1 2 1 2 1 2 174.
- SG A SG B
- SG A L2SG B L1
- SG B
6 6 6 5 SG A L1 SG B L2 5 5 5 6 SG B L1 SG A L2 1 2 1 1 1 2 1 2 1 2 175. Skill Group OrderL1Sg availableVRUSkill Group OrderL2Sg OrderL1Sg OrderL2Sgavailable 176. 177. 178. (SkillGroup.%1%.AnswerWaitTimeTo5 + 1) / (SkillGroup.%1%.CallsAnsweredTo5 + 1) Skill Group 179.
-
- (SkillGroup..AnswerWaitTimeTo5 + 1) / (SkillGroup. .CallsAnsweredTo5 + 1)
-
- 0
-
- Skill Groupavailable
180.
181.
- Skill Group
182. 202 40 183.
184. 5 4 3 2 185. Last Agent
- Last Agent
- CADCTI OS Agent Desktop
- DB Last Agent ID Agent to Agent
186.
- Skill Group
- Skill GroupSkill Group
187.
188. Script Editor 189. Script Explorer 190. 191. 192. 193. : CCE 194. (Start)
195. (End)
196.
197. (Comment) 198. (Connector)
199. (If)
- ture ( )
- False ( )
200. (Set)
201. (Goto)
202. (Requalify Call)
- Call Type
- Call TypeCall Type
203. (Day of Week)
204. (Time)
- 0990A95B 59C
205. (Time) ( ) 17B C 206. (Time) ( ) 207. (Percent)
- A20% B30% C50%
208. (Switch)
- AA
209. (Switch) ( )
- B
- B
210. (Call Type)
- Call Type
- Call Typeflow out
- Call Typeflow in
211. (CED)
- Call.CallerEnteredDigit
212. (Select)
- CCESkill Group
- ACD DeploymentService
213.
- Skill Group
214. (Skill Group)
215. (Skill Group)
216. (Agent to Agent) Peripheral Number Skill Target ID Supervisor Assist Call Enterprise Name 217. (Label)
- Routing Client Label
- Label
- Routing Client Routing ClientVRU Routing Client
218. VRU (Translation Route to VRU)
- Routing ClientVRU Routing Client
- CCERouting Client
- CCE CM PIMCTI RPVRU PIMIP IVR
- TDM ACD
- CVP Pre-routingRelease Trunk Transfer
219. VRU (Translation Route to VRU) OfflineVRU 220. (Run External Script)
- VRU
- true ( )
- false ( )
221. (Queue to Skill)
- Skill Group Enterprise Skill Group
- Routing ClientVRU
- Run External Script
222. (Queue to Agent)
Agent ID (Peripheral Number) Skill Group Peripheral 223. (Queue Priority)
- 1 10
- Queue PriorityQueue to Skill Group
224. (Cancel Queuing)
225. : IP IVR 226.
- CUCCX
-
- SQL DBMS (ODBC)
-
- Web
-
- ASR, TTS (MRCP)
-
- E-Mail (SMTP )
- CUCCX
- ( )
227. Cisco CUCCX ACD Communications Manager PSTN Web Contact Center Express Cisco Agent Desktop Desktop Application CTIQBE (JTAPI) CCX CTI Protocol HTTP (GET/POST) SCCP, SIP H.323, MGCP HTML/HTTP, XML/HTTP SQL/ODBC (Read, Write) ODBC SQL DBMS Web IP Java RMI Invoke,Execute RMI enabled Java Application Java class Windows .exe ( ) JTAPI / TAPI Telephony Application Servers Web AP HTTP IP IVR 228.
- CVP
229. : CVP 230.
- (IVR)Cisco Unified Customer Voice Portal ( CVP)CVPAPI
231. Unified CVP
- JDBCSQL
- XML over HTTPWeb XML
- JavaJava Remote Method Invocation (RMI)Java
232. CVPAPI CVP Server Ingress Gateway Voice XML Gateway (Voice Browser) ASR/TTS Server Unified CCE Web Application Server Java Remote Object Server Database Server SIP SIP VXML/HTTP(S) MRCP SCI XML/HTTP Java RMI JDBC 233. CVPAPI CVP Combo Server Ingress Gateway ASR/TTS Server Unified CCE Web Application Server Java Remote Object Server Database Server SIP SIP VXML/HTTP(S) MRCP SCI XML/HTTP Java RMI JDBC Operating System SIP stack IVR Subsystem CVP Call Server Component CVP VXML Server Component Voice XML Gateway (Voice Browser) Tomcat / WebSphear CVP VXML Server J2EE JDBC JNDI 234. DB Database Server VXML/HTTP(S) JDBC CVP VXML Server Component Voice XML Gateway (Voice Browser) Tomcat / WebSphear CVP VXML Server J2EE JDBC JNDI 235. DB
- Database Element
- JNDISQLpoint
- CVP VXML Serverapplication server (TomcatWebSphere Application Server)JNDIJDBC
- JDBC
236. Database Element
- Single
-
- SQL
- Multiple
-
- SQL
-
- ResultSetList
- Insert
-
- SQL INSERT
- Update
-
- SQL UPDATE
237. Database Element
- type
-
- : Single, Multiple, Insert, Update
- jndiname
-
- SQL data sourceJNDI
- key
-
- Multiple typeSession
- query
-
- SQL Query
238. Database Element
- Element Data
-
- Single
- Session Data
-
- Multiple
-
- ResultSetList
239. DB Database Server VXML/HTTP(S) JDBC CVP VXML Server Component Voice XML Gateway (Voice Browser) JDBC Database Server JDBCDB DBestablishJDBC JDBC Tomcat / WebSphear CVP VXML Server J2EE JDBC JNDI 240. DB Database Server VXML/HTTP(S) JDBC CVP VXML Server Component Voice XML Gateway (Voice Browser) Database Server DBDBDB DB DBDB JDBC Tomcat / WebSphear CVP VXML Server J2EE JNDI JDBC JDBC Conn. Pool 241. DB Database Server VXML/HTTP(S) JDBC CVP VXML Server Component Voice XML Gateway (Voice Browser) DB Database Server DB JDBCDB JDBC DBDB DB Tomcat / WebSphear CVP VXML Server J2EE JDBC JNDI 242. DB
-
- Web
-
- SQL
-
- DLL
- DB
-
- JDBC
243. XML API Web Database Server VXML/HTTP(S) CVP VXML Server Component Voice XML Gateway (Voice Browser) HTTP POST Web Application Server 3 rdParty DLL XML XML Tomcat / WebSphear CVP VXML Server J2EE JDBC JNDI 244. XML API Web
- URLHTTP POST
- XML
- XML CVP(DTD )
- WebCVPXML document
- Standard Action ElementStandard Decision Element
- HTTPS
245. XML API Web
- (CVPWeb )
-
- CallID
-
- ( )
-
- Element Data (Element )
-
- Session Data (Session )
- (Web CVP)
-
- New Element Data (WebElementElement Data )
-
- New Session Data (Session Data )
- ( )
246. XML API Web Database Server VXML/HTTP(S) CVP VXML Server Component Voice XML Gateway (Voice Browser) HTTP POST Web Application Server XML XML Web Tomcat / WebSphear CVP VXML Server J2EE JDBC JNDI 247. XML API
-
- CVPJavaSQL
-
- Web
-
- DLL
-
- Web
-
- XMLWeb
-
- XML API
248. Java API Web Database Server VXML/HTTP(S) CVP VXML Server Component Voice XML Gateway (Voice Browser) HTTPS Web Application Server 3 rdParty DLL REST XML Tomcat / WebSphear J2EE JDBC JNDI CVP VXML Server Custom Element (Java) 249. Java API Web
- Element HTTPS
- Java APIJava
- Standard Action ElementStandard Decision ElementJava classElement
- ElementJ2EEHTTP/HTTPS
- GETURLPOST
- Web HTTP(XML )
250. Element package com.cisco.pt.cvp.vxml.ctrl; import com.audium.server.voiceElement.ActionElementBase; import com.audium.server.voiceElement.ElementInterface; import com.audium.server.voiceElement.Setting; import com.audium.server.voiceElement.ElementData; import com.audium.server.voiceElement.ElementException; import com.audium.server.session.ActionElementData; import com.audium.server.xml.ActionElementConfig; import java.io.IOException; import java.net.HttpURLConnection; import java.net.URL; import java.util.logging.Level; import java.util.logging.Logger; public class VideoCtrl extends ActionElementBase implements ElementInterface { public void doAction(String name, ActionElementData data) throws ElementException { ActionElementConfig cfg = data.getActionElementConfig(); String mov = cfg.getSettingValue("movie_url", data); String act = cfg.getSettingValue("action", data); String gid = cfg.getSettingValue("guid", data); String url = "https://CVP7-VIDEO:8443/cvp/VideoServlet?" + "callGuid=" + gid + "&movieURL=" + mov + "&action=" + act + "&isLive=N&vmsVersion=CVP_7_0_1_0_0_0_1183"; HttpURLConnection c = null; try { System.out.println("HTTP request= " + url); URL cvpvideo = new URL(url); c = (HttpURLConnection) cvpvideo.openConnection(); } catch (IOException ex) { Logger.getLogger(VideoCtrl.class.getName()).log(Level.SEVERE, null, ex); } } Element HTTPSURL JavaHttpURLConnection HTTPSURL Packeageimport 251. Java API Web Database Server VXML/HTTP(S) CVP VXML Server Component Voice XML Gateway (Voice Browser) HTTPS Web Application Server REST XML Web Tomcat / WebSphear J2EE JDBC JNDI CVP VXML Server Custom Element (Java) 252. Java API
-
- Web
-
- DLL
-
- WebREST
-
- Web
-
- XMLWeb
-
- J2EEHTTPS
253. Java Database Server VXML/HTTP(S) CVP VXML Server Component Voice XML Gateway (Voice Browser) Java RMI J2EE JNI JDBC 3 rdParty DLL Remote Object Tomcat / WebSphear CVP VXML Server J2EE JDBC JNDI Local Stub 254. Java RMI
-
- Element
-
- DLL(JNI:Java Native Interfacewrapper )
-
- Web
-
- Java
- Java RMI
255.