David Pichsenmeister@3x14159265
Chatbotsas new apps for mobile messengers
David Pichsenmeister@3x14159265
David Pichsenmeister@3x14159265
Chatbot
A computer program designed to simulate an intelligent conversation with one or more human
users via conversational interfaces.
David Pichsenmeister@3x14159265
David Pichsenmeister@3x14159265
Chatbots have existed since the 90’s.Why now?
David Pichsenmeister@3x14159265
AI / Machine Learning
Natural Language Understanding
Messaging Apps
David Pichsenmeister@3x14159265
David Pichsenmeister@3x14159265
David Pichsenmeister@3x14159265
“Messaging is one of the few things that people do more than social networking.”
Mark Zuckerberg, Founder of Facebook
David Pichsenmeister@3x14159265
David Pichsenmeister@3x14159265
“Our biggest mistake was betting too much on HTML5”
Mark Zuckerberg, Founder of Facebook, 2012
David Pichsenmeister@3x14159265
Existing plaforms are becoming more important -
chatbots are the way to go!
David Pichsenmeister@3x14159265
> >Websites Apps Chatbots
David Pichsenmeister@3x14159265
“Chat apps will come to be thought of as the new browsers; bots will be the new websites. This is
the beginning of a new Internet.”Ted Livingston, Founder of Kik
David Pichsenmeister@3x14159265
WeChat> 806 Mio MAU
David Pichsenmeister@3x14159265
David Pichsenmeister@3x14159265
David Pichsenmeister@3x14159265
David Pichsenmeister@3x14159265
What about the rest of the world?
David Pichsenmeister@3x14159265
Chris Messina, Developer Experience Lead at Uber
David Pichsenmeister@3x14159265
Race to become “WeChat of the West”
David Pichsenmeister@3x14159265
TelegramJune 2015
SlackDec 2015
SkypeMarch 2016
KikApril 2016
LineApril 2016
MessengerApril 2016
WhatsAppQ4 2016
Viber?
David Pichsenmeister@3x14159265
Telegram100 Mio MAU
Slack3 Mio DAU
Skype300 Mio MAU
Kik200 Mio RU
Line220 Mio MAU
Messenger1 Bn MAU
WhatsApp1 Bn MAU
Viber240 Mio MAU
David Pichsenmeister@3x14159265
~13 Mio Users2008 - Release of
iOS App Store
~ 2.5 Bn Users2016 - Release of
Bot platforms
David Pichsenmeister@3x14159265
Memegenerator Botm.me/memegenbot
Micam.me/hipstercatbot
David Pichsenmeister@3x14159265
David Pichsenmeister@3x14159265
David Pichsenmeister@3x14159265
David Pichsenmeister@3x14159265
How to make a great bot?
David Pichsenmeister@3x14159265
Conversational
Transactional
David Pichsenmeister@3x14159265
Conversational
● Process natural language (NLP)
● Understand natural language (NLU)
● Interact in a human way
● Personality
David Pichsenmeister@3x14159265
Transactional
● Command oriented
● Form like interaction
● Use of rich UI elements
David Pichsenmeister@3x14159265
David Pichsenmeister@3x14159265
David Pichsenmeister@3x14159265
David Pichsenmeister@3x14159265
David Pichsenmeister@3x14159265
David Pichsenmeister@3x14159265
David Pichsenmeister@3x14159265
David Pichsenmeister@3x14159265
David Pichsenmeister@3x14159265
“Messaging has the potential to be the command line for normal humans”
Sarah Guo, Partner at Greylock Ventures
David Pichsenmeister@3x14159265
Principles of bot design
David Pichsenmeister@3x14159265
#1Don’t pretend to be human
David Pichsenmeister@3x14159265
#2Know your audience
David Pichsenmeister@3x14159265
#3Always provide an escape hatch
David Pichsenmeister@3x14159265
#4Use structured input when possible
David Pichsenmeister@3x14159265
#5Messaging is still a private and intimate
thing
David Pichsenmeister@3x14159265
#6Great experience starts with great
onboarding
David Pichsenmeister@3x14159265
#7Be nice
David Pichsenmeister@3x14159265
#7Be nice
David Pichsenmeister@3x14159265
#7Be nice
David Pichsenmeister@3x14159265
Key Takeaways
● Messaging is MASSIVE
● We are last movers
● It’s only the beginning
● Go home and DEVELOP BOTS
David Pichsenmeister@3x14159265
David Pichsenmeister@3x14159265
10% discount for the first 5 people
“voxxeddaysbelgrade”
David Pichsenmeister@3x14159265
facebook.com/BotSpot.Vienna
David Pichsenmeister@3x14159265
David Pichsenmeister@3x14159265
facebook.com/3x14159265
twitter.com/3x14159265
telegram.me/pichsenmeister
THANK YOU