1. Measuring Broadband Speeds in Chinese Taipei Mr. Wu, Ming-Jen Senior Technical Specialist National Communications Commission April, 2013

2. Contents Background Providers and Overview Speed Test Third-Partys On-going Speed Test Projects Conclusion 1

3. Background and Overview(1/2) Item Figure Area 36,200 sq km (13,970 sq miles) Population 23.31 M Households 8.18M 2012 GDP Per Capita US$20,951 Fixed-Line 78% Broadband Mobile Major Broadband Service speed rate 76% 12 Mbps 2

4. Background and Overview(2/2) 2011: NCC urged ISPs to improve transparency in broadband installation Fixed broadband service providers should: Test and Record the Line-Rate and Data-Rate speeds Inform subscribers the test-records above-mentioned Publish the speed performance and service conditions on its website Provide a 7-days trial period 2012:Government consented a third-party to conduct speed for fixed and mobile broadband 3

5. Providers Speed Test(1/4) Fixed broadband performance Framework of fixed broadband speed test Test Line-Rate on installation the broadband service Test Data-Rate on installation the broadband service sourceDominator 4

6. Providers Speed Test(2/4) Fixed broadband performance Publish the measured results on website Collect the monthly speed records of installed service FTTx Speed (bps) Line rate bps (Down/Up Load) (Down/ Up Load) Data rate bps(Down/Up load) 80%TSR 80%TSR 4M/1M 4.264~4.288M / 1.086~1.088M 3.788~4.030M / 0.840~1.004M 12M/4M 12.784~12.800M / 4.272~4.288M 11.529~12.167M / 3.592~4.010M 20M/5M 21.566~21.568M / 5.368~5.376M 19.355~20.346M / 4.462~5.036M 50M/10M 53.000~54.399M / 10.585~10.687M 46.267~51.115M / 9.464~10.068M 50M/20M 53.000~54.400M / 21.200~21.568M 45.233~51.104M / 18.634~20.295M 100M/20M 99.976~100.030M / 21.200~21.568M 80.996~94.362M / 18.946~20.529M 100M/100M 100.000~100.000M / 100.000~100.000M 91.630~94.448M / 88.742~95.262M Note: 80%TSR representing 10th to 90th percentile typical speed range sourceDominator FTTx service, Feb. 2013 5

7. Providers Speed Test(3/4) Mobile broadband performance Undergo three speed tests at store locations on a work day Publish results on providers website Source: dominator 6

8. Providers Speed Test(4/4) Mobile broadband performance Disclosure of radio signal strength within service area from providers website source: CHT 7

9. Third-Partys Speed Test(1/19) 2012:Goverment entrusted a third-party (Telecom Technology Center, TTC) with measurement of fixed and mobile broadband speeds Mobile broadband speed test Methodologies: Static test, moving test and consumer experience Connection: 3G broadband access servicers Area: six metropolitan areas Fixed broadband speed Test Methodologies : installed test software in PC of panel Connections : FTTx, ADSL and Cable Data collected from volunteer panel 8

10. Third-Partys Speed Test(2/19) Measuring architecture of mobile Data collected from static test, moving test and panel test Source: TTC 9

11. Third-Partys Speed Test(3/19) Static performance of mobile Average speed in 6 metropolitan areas Download Upload Note: Measure Taipei CityNew Taipei City, Taoyuan County in May - Jul 2012 Measure Taichung City, Tainan City and Kaohsiung City in Aug - Nov 2012 Source: TTC 10

12. Third-Partys Speed Test(4/19) Static performance of mobile Second Round: Average speed of 2.07Mbps Public area Market Residence Department Road Source: TTC 11

13. Third-Partys Speed Test(5/19) Moving performance of mobile Average speed in 6 metropolitan areas Download Upload Note: Measure Taipei CityNew Taipei City, Taoyuan County in May - Jul 2012 Measure Taichung City, Tainan City and Kaohsiung City in Aug - Nov 2012 Source: TTC 12

14. Third-Partys Speed Test(6/19) Moving performance of mobile Second Round: Average speed of 1.48Mbps Note: Measure Taichung City, Tainan City and Kaohsiung City Source: TTC 13

15. Third-Partys Speed Test(7/19) Consumer Experience for mobile First round: panel of 2,239 mobile users Second round: panel of 2,452 mobile users Average download speed of panel in overall area First round average download speed 1.98 MKbps Second round average download speed 2.52Mbps Source: TTC 14

16. Third-Partys Speed Test(8/19) Consumer Experience for mobile Average Upload speed of panel in overall area First round average upload speed 324Kbps Second round average upload speed 459Kbps Source: TTC 15

17. Third-Partys Speed Test (9/19) Consumer Experience for mobile Average Download speed by counties First round Second round Source: TTC < 1Mbps 1M~1.5M 1.5M~2M 2M~2.5M > 2.5Mbps 16

18. Third-Partys Speed Test (10/19) Consumer Experience for mobile Average Upload speed by counties First round Second round Source: TTC < 200Kbps 200K~300K 300K~400K 400K~500K > 500Kbps 17

19. Third-Partys Speed Test (11/19) Consumer Experience for mobile Average speed of panel by hour Second round Download Mbps Upload Kbps First round Source: TTC 18

20. Third-Partys Speed Test (12/19) Consumer Experience for mobile Speed distribution of panel Second round First round Download Upload Source: TTC 19

21. Third-Partys Speed Test (13/19) Consumer Experience for mobile Speed of opening a website Second round Average 2.48 sec Note: average 2.56 sec in first round Source: TTC 20

22. Third-Partys Speed Test(14/19) Measuring architecture of fixed-line Speed test software installed in PC Speed test software Source: TTC 21

23. Third-Partys Speed Test(15/19) Fixed broadband performance Average Download Speeds as a Percentage of Advertised Second round 100.00 90.00 80.00 70.00 60.00 % 50.00 40.00 30.00 20.00 10.00 0.00 AVG 1M 88.53 2M 91.10 3M 91.11 4M 93.86 8M 86.02 12M 91.78 20M 90.82 50M 84.43 Note 1: : a panel of 2,012 residential broadband users Note 2: rate of match in first round is 86%-92%; second round is 84%-94% Source: TTC 22

24. Third-Partys Speed Test(16/19) Fixed broadband performance Average Upload Speeds as a Percentage of Advertised Second round 120.00 100.00 80.00 % 60.00 40.00 20.00 0.00 AVG 64K 87.59 128K 96.44 384K 101.75 640K 93.74 768K 100.72 1M 96.42 3M 92.75 4M 89.08 5M 85.81 10M 80.67 Note 1: a panel of 2,058 residential broadband users Note 2: rate of match in first round is 83%-96%; second round is 80%-100% Source: TTC 23

25. Third-Partys Speed Test(17/19) Fixed broadband performance Download (DL) speed distribution of panel First round Adv. DL (Mbps) 10%receive > (the 90th 50% receive > (the median percentile) speed) 4M/768K 3.77 3.71 8M/1M 7.32 12M/3M Second round 10%receive > (the 90th 50% receive > (the median percentile) speed) 3.67~3.75 3.77 3.71 3.67~3.74 7.22 6.75~7.29 7.35 7.20 6.68~7.29 11.28 11.08 10.89~11.21 11.29 11.09 10.89~11.21 20M/4M 19.04 18.49 17.83~18.90 19.00 18.44 17.83~18.78 50M/5M 46.44 44.48 42.65~45.84 46.44 44.21 41.26~45.67 TSR 25%~75% TSR 25%~75% Source: TTC 24

26. Third-Partys Speed Test(18/19) Fixed broadband performance Upload (UL) speed distribution of panel First round Adv. UL (Mbps) Second round 10%receive > (the 90th percentile) 50% receive > (the median speed) TSR 25%~75% 10%receive > (the 90th percentile) 50% receive > (the median speed) TSR 25%~75% 4M/768K 0.73 0.72 0.71~0.72 0.86 0.74 0.72~0.75 8M/1M 0.90 0.90 0.90~0.90 0.99 0.93 0.90~0.94 12M/3M 2.97 2.81 2.73~2.94 2.98 2.80 2.73~2.91 20M/4M 3.98 3.66 3.34~3.79 3.98 3.65 3.36~3.76 50M/5M 4.71 4.24 3.79~4.63 4.73 4.27 3.74~4.57 Source: TTC 25

27. Third-Partys Speed Test(19/19) Fixed broadband performance Average speed of second round Average Download speed 15.17Mbps Collecting ratio data from ISP Average Upload speed 3.29Mbps Source: TTC Note: first round download speed 12.5Mbps, upload speed 1.9Mbps 26

28. On-going Projects(1/2) Fixed broadband speed test Authority (NCC) is undergoing fixed broadband speed test from 2013 until 2015 Methodologies: installing hardware box (Whitebox) in user side Test Areas In 2013, six metropolitan areas (Taipei City, New Taipei City, Taoyuan County, Taichung City, Tainan City and Kaohsiung City) In 2014, Western counties (excluding 6 metropolitan areas) In 2015, Eastern counties and islands Connections: xDSL, FTTx and Cable User side Source: NCC 27

29. On-going Projects(2/2) Mobile broadband speed test NCC continues to do the mobile broadband performance tests in 2013 Methodologies: Static test, Moving test and panel test Measuring Area Static test in metropolitan areas of Chinese Taipei Moving test on freeways, high speed railway, railway and provincial road Measuring Item Website speed test Download speed test Upload speed test 28

30. Conclusion ISPs were asked to provide customers full and understandable information; ISPs should list the information on their websites From the result of the third-partys test, ISPs were continuously improving their broadband performance last year NCC plans to conduct further measuring research of fixed (by whitebox) and mobile broadband speed from 2013 Expected subscriber benefits from the transparency of broadband measurements 29

31. Thank you for your attention Http://www.ncc.gov.tw 30