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COMPARISION BETWEEN

BRINDAVAN ANDSANSKRUTI RESTAURANTS

BY CHIRAG DOSHI(34)

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Where are they located?

Brindavan is located at surendranagar

Sanskruti hotel is located at Surendranagar-

Rajkot highway

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What kind of customer do they intend to serve?

Brindavan is serving food mostly for high classpeople

Sanskruti hotel serves food to all class of people

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Do they serve you while you are standing or do

they first sit you?

Both Brindavan and Sanskruti first give seat to

their customer and then collects order.

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How big is there seating capacity?

Seating capacity in Brindavan is about 100 people

Seating capacity in Sanskruti is about 80 people

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How do they take order?

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What is the process of communicatingyour order other working in the outlet?

In Brindavan and Sanskruti order is being taken, it is

passed in kitchen and food is cooked and then being

served to the customer.

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Are the items prepared after taking order orthey are already prepared?

In both the restaurant food is already prepared andhalf is only prepared when the order is being placed

like chapati, grave of sabji,etc..

But if u order something special, it is prepared atthat time only.

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Do they allow customization in order?

Yes in both restaurant customization is

allowed even after placing the order.

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Do they take large order for party?

Both restaurant take large order for party

and also take order for marriage function

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What part of their processes are visible to you?

In Brindavan, kitchen through window is visible forsome parts only

In Sanskruti no process is visible

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How do they handle any quality issue a

which might prop up?

If quality issues occurs then whole product is

being replaced in both restaurants

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Are employees doing skilled work? What kind of

job allocation is visible?

All employee in both restaurant do skilled work.

Job allocation

Different employee for serving water,

serving food and taking utensils. Supervisor

is moving around for any problem.

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What is the extent of automation? What workdone manually?

In both billing is done through billing machine.

In Brindavan there are machines for boiler, grinding

machine dish washer machine, etc

But no automation in Sanskruti restaurant

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What is the process of clearing the table?

Table is cleared when dinner is finished,

they also ask for any desert and then billing is done

in both restaurant.

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What could be motivation behind designing

such a process?

High profits, customer satisfaction and good

quality food is only the motivation

To compete with some international restaurant

like Hotel Shiv international 3 star