2 HONDA TOP RANKINGHonda tops the customer rankings

4 HONDA PROJECT 2&4New concept makes Frankfurt debut

6 PLEASINGLY PERFECT The all new Honda HR-V 12 MEET THE TEAM

Our very own Jazz Mann

10 CIVIC TOURER ACTIVENew Honda concept announced

8 THE ZEE LONDON MELA Chiswick Honda festival time 2015

HONDA PROJECT 2&4 FRANKFURT DEBUTA combination of global creativity and craftsmanship, ‘Honda Project 2&4 powered by RC213V’, the winning entry from Honda’s ‘Global Design Project’, made its global debut at the 66th Frankfurt Motor Show.

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Honda ranked top for customer service

Honda has ranked highest amongst volume brands when it comes to UK customer satisfaction with vehicle servicing, according to new research.The inaugural JD Power 2015 UK Customer Service Index Study measures customer satisfaction with their experience at franchised dealers’ service departments. The study is a comprehensive analysis of the vehicle service experience and is independently conducted by JD Power in 16 countries worldwide.

Honda ranks highest among volume brands in satisfaction with a score of 768. Suzuki and Toyota tied in second with a score of 759, and Kia and Skoda tied in fourth on 758.

Previously run in conjunction with What Car? the annual Customer Satisfaction Index Study is now run solely by JD Power. Founded in 1968,

JD Power is a marketing information services firm that conducts surveys of customer satisfaction, product quality and buyer behaviour for industries ranging from cars to marketing and advertising.

Philip Crossman, Managing Director at Honda UK, commented: “It is testament to our outstanding dealer network that we have topped the list of volume brands when it comes to customer satisfaction. One of the fundamental beliefs at Honda is developing a relationship with the customer based on mutual trust and this accolade from JD Power just goes to show how evident that is within our dealer network.”Come experience it for yourself at our Honda dealerships.

READ MORE ABOUT HONDA’S TOP RANKING STORY, CLICK HERE

“It is testament to our outstanding dealer network that we have topped the list of volume brands when it comes to customer satisfaction. One of the fundamental beliefs at Honda is developing a relationship with the customer based on mutual trust and this accolade from JD Power just goes to show how evident that is within our dealer network.”- Philip Crossman, Managing Director Honda UK

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READ MORE THE FULL REPORT FROM FRANKFURT ON HONDA’S PROJECT 2&4

HONDA PROJECT 2&4 FRANKFURT DEBUT

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Honda’s Project 2&4 is a combination of global creativity and craftsmanship‘Honda Project 2&4 powered by RC213V’, the winning entry from Honda’s ‘Global Design Project’, made its global debut at the 66th Frankfurt Motor Show.

Embodying the concept of ‘creative craftsmanship’, Honda Project 2&4 celebrates Honda’s position as the world’s leading engine manufacturer, providing engines to 28 million people per year across two- and four-wheel automotive, power equipment, marine and aerospace applications.

Its exceptional power unit, developed for the world-class MotoGP motorcycle racing series and specially tuned for the public road, is a 999 cc V-4 four-stroke unit and conforms to Honda’s ‘The Power of Dreams’ guiding philosophy that inspires innovation and originality. Peak power output is over 215 PS at 13,000 rpm, while peak torque of over 118 Nm is delivered at 10,500 rpm. Transmission is provided by a six-speed DCT gearbox.

Inspired by the global creativity of one ‘Team Honda’

Over 80 designers and creators participated in the in-house ‘Global

Design Project’ competition, which

is part of Honda’s initiative to inspire creativity as one ‘Team Honda’. The objective of the annual contest between Honda design studios is to challenge team and project members to share one goal and achieve high targets.

Conceived for immersive driving thrillsDrawing on Honda’s racing heritage, the body design and engine position has been inspired by the legendary Honda RA272 of 1965. The structure reveals the core frame and functional parts of the car, much as would be more customary for a bike, and is similarly compact. Overall length is3,040 mm, width1,820 mm and height995 mm. A resulting weight of just405 kg maximises the impact of the power of the mid-mounted engine which, together with the low centre of gravity, ensures an exceptionally high level of responsiveness.

The exhilarating feeling created from the open cockpit is significantly enhanced by the driver’s seat, uniquely suspended just above the road. The ‘floating seat’ design places the driver as close to the action as possible, evoking the freedom of a bike and completing the immersion provided by Honda Project 2&4’s extreme performance, 14,000 rpm red line and unique engineering.

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Precise, Pleasing, PerfectThe HR-V has been brilliantly designed to adjust around you. It is perfectly in sequence with your life – combining comfort, style, and top notch fuel economy.

It launched in our showroom in September and it has been a big hit with our customers since. If you didn’t come to the launch, don’t worry, it’s still on show and you can come see it today.

It boasts numerous features that are truly remarkable. The bold and beautiful sleek design makes your HR-V a head turner. The intuitively designed cockpit allows you to keep your eyes on the road while being in control of your environment as every feature is where you need it. The premium feel interior makes your daily drives a time of comfort & relaxation.

Honda’s innovative Magic Seats system is spectacular, the 60:40 split Magic Seats adapt effortlessly. The rear seats can configure in lots of useful ways. With one simple motion the seat can be folded up towards the headrest, providing a tall space behind the front seats. Also, the parking sensors at the front and rear make getting into tight spaces easier, this makes parking a dream. But it doesn’t even stop there; the sunroof, the advanced safety, the stylish exterior, the sophisticated cockpit; it’s all perfect. Perfect for you, perfect for your life.

But we can talk about it all day; watch for yourself how pleasingly precise & perfect it is.

The Honda HR-V joined the Honda range last month and it’s here to stay. The first HR-V was shown revealed as a concept car at the 1997 Tokyo Motor Show. Known as one of the first ever low emission cars, it was seen as a futuristic vehicle in Japan, its home country. The new 2015 model is full of the original’s unique character and heritage, making it our best HR-V to date.

READ OUR ARTICLE ONLINE ABOUT THE HONDA HR-V

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Precise, Pleasing, Perfect

CLICK HERE TO ENJOY THE HONDA HR-V IN ALL ITS GLORY

CLICK TO WATCH THE HONDA HR-V ‘MAGIC SEATS’ VIDEO

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CHISWICK HONDA AT ZEE LONDON MELA O

n Sunday the 6th of September Chiswick joined thousands of people at the ZEE London Mela at Gunnersbury Park. The ZEE London Mela, now in its thirteenth

year, is a celebration inspired by South Asian culture. As Europe’s biggest Mela, each year the ZEE London Mela attracts crowds from all over the country to watch the biggest Asian artists perform for crowds of up to 80,000 people. The sunshine shone bright as families arrived for a day of food, music and fun. There was contemporary, classical and new music all day long to entertain the masses. BBC Asian network were also playing a variety of music for everyone. There was a large variety of food stalls selling everything from traditional Asian foods to fish & chips.

Additionally, the incredible ‘Knowledge Bizarre’ provided history on the charities that were connected to the event such as the Ghurkha Welfare Trust, but also it played host to the National Army Museum which had a fine display of characters throughout the ages as well as authentic war memorabilia. It was a day to be enjoyed by everyone from young children to elderly members of the community. It was showstopper of an event that concluded by a magnificent theatrical firework display.

We at Chiswick Honda slotted in amongst the Asian arts and culture for the day where we showcased our newest models: the all-new Jazz and HR-V. Our spectacular Honda truck displayed a range of trophies and race suits from Honda winners in varying automotive races, which was a

READ OUR FULL REVIEW OF OUR PARTICIPATION AT ZEE LONDON MELA

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CHISWICK HONDA AT ZEE LONDON MELA huge attraction for both children and adults.

At the event we had a great competition to win an Exotic Pamper Break for Two at Bannatyne Hotel Hastings along with a HR-V for the trip. Here we have Pedro Pereira presenting Rasha Jarjis with her prize. We hope she has a lovely stay!

We had people from all over London join us at our hospitality truck, where our team were on hand to answer questions and share knowledge on our Honda range. You don’t have to miss out though, you can still find out about the great offers on our newest editions to the range but clicking, calling or visiting us. WATCH THE HIGHLIGHTS FROM LAST

YEARS LONDON MELA

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HONDA RELEASE CIVIC TOURER ACTIVE LIFE CONCEPT

Honda revealed the Civic Tourer “Active Life Concept” at this year’s Frankfurt Motor Show, underlining the Tourer’s class leading cargo space and versatility within the C-segment.

The Concept study shows that style and space can work together; a custom paint colour further enhances the sleek and sporty exterior and an accessorised interior demonstrates the Concept’s suitability for an active lifestyle and the needs of its customers.

Utilising the unique centre fuel tank layout, the Civic Tourer Active Life Concept makes full use of its 1668 litres* trunk space and a low loading height. Features include a smart loading rack

capable of transporting two bicycles, along with a retractable arm which can be extended from the rack, making maintenance and repairs easier. Other maintenance accessories include a built in integrated air pump, a large light located on the tailgate, an extended shade area and a retractable bench making the Concept an ideal vehicle for cycling enthusiasts. Further accessories include a toolbox, bottle holder, water tank and a front wheel holder which are all integrated within the trunk side lining. Other clever storage solutions include a special aero shape roof box designed to accommodate essential cycling accessories such as shoes and helmets.

The dynamic exterior styling of the Civic Tourer Active Life Concept reflects the sporty and active

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lifestyle of the customer; featuring a custom blue paint finish with a lower gun metallic gradation and a silver roofline which help accentuate the Civic Tourer’s sleek styling and aerodynamic design. New 18-inch alloy wheels and a custom design rear bumper further highlight the Civic Tourer’s sporty characteristics.

The interior also features a customised theme; blue stitching can be found on the steering wheel and on the gear shift, along with a sporty black roof lining, which is also found on the Civic Sport and Civic Type R.

Of course, space doesn’t have to come at the cost of efficiency, and to demonstrate that belief, and proving in emphatic terms the efficiency of the new i-DTEC engines from Honda’s Earth Dreams Technology series, the Honda Civic Tourer 1.6 i-DTEC recently set a new GUINNESS WORLD RECORDS title for fuel efficiency. The 25-day ‘real-world’ challenge in June saw the car average 2.82 litres per 100km (100.31mpg) in a 13,498km (8,387 mile) drive across 24 contiguous EU countries.

CLICK HERE TO READ THE CIVIC TOURER ACTIVE LIFE CONCEPT CAR

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Don’t start the winter risking you or your passengers’ safety. With bad weather and darkness to contend with, you need to be sure that your

vehicle will be fi t and safe to handle all these conditions.

Our Honda Trained Technicians will check your car inside and out, including:

· Battery· Brake Fluid· Coolant

· Oil· Brakes· Pads

· Bearings· Suspension· Exhaust

· Tyres· Lights

If anything is identifi ed as critical, illegal and in need of replacement, we will contact you with a quotation.

CALL OUR CHISWICK HONDA SERVICE TEAM DIRECT NOW ON 0208 226 3320

CLICK HERE FOR FULL DETAILS ON THIS OFFER AT CHISWICK HONDA

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Don’t start the winter risking you or your passengers’ safety. With bad weather and darkness to contend with, you need to be sure that your

vehicle will be fi t and safe to handle all these conditions.

Our Honda Trained Technicians will check your car inside and out, including:

· Battery· Brake Fluid· Coolant

· Oil· Brakes· Pads

· Bearings· Suspension· Exhaust

· Tyres· Lights

If anything is identifi ed as critical, illegal and in need of replacement, we will contact you with a quotation.

M E E T T H E C H I S W I C K H O N D A S E R V I C E T E A M

JAZZ MANN

Jazz Mann, is one of Chiswick Honda’s Service Advisors and has been with the dealership from when it first opened back in 2001. He started with the company in the sales department but soon realised it wasn’t the career path for him. 1 month later Jazz moved to the Service Department and has loved him job ever since. Jazz has over 28 years of experience in the motor industry with his past career being in the corporate market working for Hertz.

Jazz’s popularity amongst the customers reflects in some of the rewards he has won during his 14 years as a Service Advisor. Back in 2010, Jazz won a National Award for Service Advisor of the Year from Motor Trader Awards. This was a phenomenal achievement and credits his attitude of striving to be the best Service Advisor in the country. Jazz has also received a very recent prize for customer satisfaction; due to having the most personal mentions within the Honda program so far for September.

According to Jazz the best part of his job is when a customer enters the dealership in a bad mood because of a problem on their car, but leaves happy – having had the issue explained to them and the problem fixed quickly and professionally.

As you can see this amount of experience from Jazz provides the team with fantastic foundations for younger or newer employees to learn from his wealth of knowledge! We hope this gives you fantastic peace of mind when choosing Chiswick Honda as your chosen dealer to service and maintain your vehicle!

READ THE FULL INTERVIEW WITH JAZZ MANN

Chiswick Honda Service Manager, Paul Wilson, thought this was the perfect opportunity to credit one of his long standing members of his team, who truly

identifies our award winning service.

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Chiswick Honda4 Power Road, Chiswick

London, W4 5YTwww.chiswickhonda.co.uk

Tel: 0208 226 3257