chrisitne cover letter
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Customer Service/Non ManagerialExperienced
CHRISTINE ANN [email protected]
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Christine A Castillote
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1579 Yosemite dr los angeles, Ca. 90041(323) 202-0779 cell (323)739-0056 [email protected]
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ObjectiveExecutive assistant position allowing for parlay of demonstrated organization, customer service, communication and Data Entry And Ten Key By touch.
ProfileMotivated, personabletechnology recently completed Microsoft Office Suite certificate course. Diplomatic and tactful with
professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records.Demonstrated history of producing accurate,
Flexible and versatile able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-drivenenvironments. Excellent team-building skills.
Skills Summary
Report Preparation Written CorrespondenceGeneral Office Skills
Computer Savvy Customer ServiceScheduling Marketing &
Sales
Insurance Billing Accounting/Bookkeeping Front-Office OperationsProfessional
Presentations
Professional ExperienceCOMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY 1 Prepare complex reports for managed-care organizations and insurance companies, ensuring full
compliance with agency requirements and tight deadlines.2 Author professional correspondence to customers and vendors.3 Design and deliver series of classes for local businesses and associations, providing ergonomic
counseling and educating employees on proper lifting techniques to avoid injury.4 Conduct small-group sessions on meditation/relaxation techniques.5 Communicate medical concepts to patients using laymans terms to facilitate understanding.6 Rapidly learn and master varied computer programs; recently completed Microsoft Office Suite
certificate course.
CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING7 Oversee front-office operations and provide impeccable customer service:
Built a clientele supported by 60% referral business.8 Develop and implement strategic marketing plan for business:
first three years with minimal overhead.Create special promotions, write/design print and outdoor advertising and coordinate
all media buying.9
Presentations resulted in standing-room-only crowds of 50+.Four MDs subsequently became patients and referred family members as well.Increased client base by one-third resulting from MD referrals.
Rsum, Page Two
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Professional Experience, continued10 DETAIL MASTERY & ORGANIZATION
Facility rental/maintenance.Patient scheduling for busy office averaging 52 appointments weekly.Finances: accounts payable/receivable, invoicing, insurance billing, budgeting.
Employment History Wells fargo bank: Equipment OperatorKodak Qualtiy Imaging: Payroll DepartmentrEGULLUS llc: dATA eNTRY
EducationHigh School Gradute: diplomaHEAC : DiplomaHealth Care
Wells Fargo community Center: data entry certificate
Computer SkillsMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint
VisioMicrosoft AccessMedisoft (Insurance Billing
Software)
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