christopher rausch | master motivators | presentation - generational leadership

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Presents Generational Leadership Generational Leadership – Managing Multiple – Managing Multiple Generations Generations

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This workshop deals with the challenges of managing multiple generations in the workplace at once. www.christopherrausch.com

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Page 1: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Presents

Generational Leadership Generational Leadership – Managing Multiple – Managing Multiple

GenerationsGenerations

Page 3: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

About Me

Master’s Degree – Organizational Mgmt 19 Years Leadership at PADI Master Motivators Continue Education

BooksArticles SeminarsPodcastsBlogs

Page 4: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

“You Are Only Limited By The Parameters Of Your

Own Mind!”

- - Christopher RauschChristopher Rausch

ATTITUDE CHECK

Page 5: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Today’s Event

Generational LeadershipGenerational Leadership

Leadership SurveysLeadership Surveys

Motivated & Happy Motivated & Happy TeamsTeams

Page 6: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Generational Generational OpportunitiesOpportunities

Page 7: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

BACKGROUNDS

WANTS

PERCEPTIONS

EGOS

Page 8: Christopher Rausch | Master Motivators | Presentation - Generational Leadership
Page 9: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

ComparisonsBaby B’s Gen X Gen Y

No ComputersNo Computers Intro Computers Intro Computers Only ComputersOnly Computers

Face To FaceFace To Face Face To Face / Face To Face / TechnologyTechnology

Texting, Email, Texting, Email, Instant MessageInstant Message

Married To JobMarried To Job Work/Life Work/Life BalanceBalance

Social ActivitiesSocial Activities

Stay At Same Stay At Same CompanyCompany

Switch Careers Switch Careers a Few Timesa Few Times

Many Careers Many Careers and Jobsand Jobs

Work – Work – RecognitionRecognition

Work WorkWork Work Recognition - Recognition - WorkWork

Page 10: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Comparisons

Work – RecognitionWork – Recognition

Stay At Same CompanyStay At Same Company

Married To JobMarried To Job

Face To FaceFace To Face

No ComputersNo Computers

Baby B’s

Page 11: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Comparisons

Work WorkWork Work

Switch Careers a Few TimesSwitch Careers a Few Times

Work/Life BalanceWork/Life Balance

Face To Face / TechnologyFace To Face / Technology

Intro Computers Intro Computers

Gen X (Latch Key Kids)

Page 12: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Comparisons

Recognition - WorkRecognition - Work

Many Careers and JobsMany Careers and Jobs

Social ActivitiesSocial Activities

Cells, Texting, Email, Instant MessageCells, Texting, Email, Instant Message

Only ComputersOnly Computers

Gen Y (Millennials)

Page 13: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Comparisons - Continued

Baby B’s Gen X Gen Y

SuitsSuits Business CasualBusiness Casual IndividualisticIndividualistic

Team OrientedTeam Oriented Works AloneWorks Alone Very Team Very Team OrientedOriented

Resists ChangeResists Change Accepts ChangeAccepts Change Wants ChangeWants Change

13 Channels13 Channels 200 Channels200 Channels 900 Channels900 Channels

PongPong Atari 2600Atari 2600 Xbox 360 Xbox 360

85 Million85 Million 50 Million50 Million 76 Million76 Million

LoyaltyLoyalty SkepticismSkepticism Not LoyalNot Loyal

Page 14: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Comparisons - Continued

SuitsSuits

Team OrientedTeam Oriented

Resist ChangeResist Change

13 Channels13 Channels

PongPong

85 Million85 Million

LoyaltyLoyalty

Baby B’s

Page 15: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Comparisons - Continued

Business CasualBusiness Casual

Works AloneWorks Alone

Accepts ChangeAccepts Change

200 Channels200 Channels

Atari 2600Atari 2600

50 Million50 Million

SkepticismSkepticism

Gen X

Page 16: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Comparisons - Continued

IndividualisticIndividualistic

Very Team OrientedVery Team Oriented

Wants ChangeWants Change

900 Channels900 Channels

Xbox 360 Xbox 360

76 Million76 Million

Not LoyalNot Loyal

Gen Y

Page 17: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

OptimisticCivic DutyConfidentInstant GratificationSociableEmbrace DiversityEntrepreneurial

Multi-taskingQuestion

EverythingTech Savvy

Computers/InternetMyspaceFacebookYouTubeCell Phones

Page 18: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Gen Y - What To Do

Meet with them on a very regular basis Provide a growth plan that suits their interests and

goals Understand they are different and respect that

entrepreneurial spirit Give them flexible work schedules (4/10, 9/80)

Telecommuting Provide an environment and time to volunteer for

a social cause Set in place recognition programs (GAB’s)

Page 19: Christopher Rausch | Master Motivators | Presentation - Generational Leadership
Page 20: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

What To Do - Continued

Provide extensive introductory training and orientation

Cross-train with other departmentsProvide detailed instructions and your

expectationsAsk for referrals for open positions

They want and will work with their friends anyway – this keeps them working at your Co.!

Page 21: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

What To Do – Continued

Primary source of communicationCell Phones (Talking &Texting)EmailInstant messagingBlogs

YOU need to teach them interpersonal communication skills – Face To Face!!

Make them “owners” of their jobs - freedom

Page 22: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

What To Do Continued

Develop Mentor/Succession ProgramsThe “graying of PADI”

Use Conflict Management SkillsX’rs and Y’s don’t see eye to eye

Keep Your Skills Updated RegularlyMake Them Accountable

Discipline must be consistent

Page 23: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Consider This:We Need People

It Is Our Responsibility

We Can’t Change Others

Are A Lot Of Work

Give To Get

Page 24: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Best Leadership Practices & Principles

PART 2

Motivated & Happy Teams

Page 25: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Introduction

Leadership Survey

Communication Skills

Engaging Your Employees

Recognition & Fun

Page 26: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

"Before you are a leader, success is all about growing yourself. When you become

a leader, success is all about growing others."

- Jack Welch

Page 27: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Leadership - Survey

Perceptions Are Reality- The day I learned this concept

Completely Anonymous

Multiple Choice & Yes/No Questions

Be Genuine About Your Intent

Offer Lines For Comments

Page 28: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Survey Results

Share with the teamAsk for specific feedback on weaker areasGet to work!

Make it a priority! Be consistentCheck in frequently

Share with your boss and HR

Page 29: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Engagement

Mission Statement“Ideas Are Free”

“If there was one thing you could change…?ProceduresEducation (Seminars, Articles, ROP, Books)

Bi-Annual or Quarterly ReviewsWork/Life Balance

Ensure they take vacations

Page 30: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Teamwork

Cross-trainingTeam Goals

Clear expectationsCommunication Skills

Conflict ResolutionRegular meetings

Include In Hiring Process

Page 31: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Fun

“Themed Days”Sports RelatedHawaiian Shirt Crazy Hair Day

Joke Of The DayTailgate PartyBowling Night

Page 32: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Recognition

BE SPECIFIC!! Cater To Generation

GAB’s Time Off Employee of Month CRONI Award Contests Thank You Notes Education Oppty’s

Text Them “Thank You…”

Team Celebrations (Milestones)

Anniversaries/Bdays Lunch With You Sick Day Paycheck

Post It – Public Place

Page 33: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Conclusion

Attitude Attitude AttitudeListen To Your StaffLead By ExampleMake Work FunRecognize & Reward

Page 34: Christopher Rausch | Master Motivators | Presentation - Generational Leadership
Page 35: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Conduct A Survey

What They LikeRate our services

What Improvements

Suggested Services

Gift Card “Eligible To Win”

Page 36: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Sample Survey Questions

1. Number of mail deliveries received daily 2. Timeliness of mail deliveries to your office 3. Timely distribution of your office

correspondence4. Information or training mail preparation 5. Automated mail tracking devices 6. Staff courtesy 7. Staff knowledge 8. Prompt attention to special request 9. Overall quality of mail services

Page 37: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

After The Survey

“Green Light” SessionsBuy In = Support and Success

Post The ResultsCommunicate Your Action Plan

Follow through!!!

- Personal Packages Meet Regularly With CustomersSuggestion Box

After The Survey

Page 38: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Prompt AttentionEmail & voice mails – posted pledge

ProactiveReportsDiscountsNew Services

Extended hoursShip personal packages

After The Survey

Page 39: Christopher Rausch | Master Motivators | Presentation - Generational Leadership

Difference = Opportunities

Attitude ManagementAttitude Management

Communication

Be GenuineBe Genuine

Ask Then Listen!Ask Then Listen!

Page 40: Christopher Rausch | Master Motivators | Presentation - Generational Leadership
Page 41: Christopher Rausch | Master Motivators | Presentation - Generational Leadership