Presents

Generational Leadership Generational Leadership – Managing Multiple – Managing Multiple

GenerationsGenerations

christopher@master-motivators.com

About Me

Master’s Degree – Organizational Mgmt 19 Years Leadership at PADI Master Motivators Continue Education

BooksArticles SeminarsPodcastsBlogs

“You Are Only Limited By The Parameters Of Your

Own Mind!”

- - Christopher RauschChristopher Rausch

ATTITUDE CHECK

Today’s Event

Generational LeadershipGenerational Leadership

Leadership SurveysLeadership Surveys

Motivated & Happy Motivated & Happy TeamsTeams

Generational Generational OpportunitiesOpportunities

BACKGROUNDS

WANTS

PERCEPTIONS

EGOS

ComparisonsBaby B’s Gen X Gen Y

No ComputersNo Computers Intro Computers Intro Computers Only ComputersOnly Computers

Face To FaceFace To Face Face To Face / Face To Face / TechnologyTechnology

Texting, Email, Texting, Email, Instant MessageInstant Message

Married To JobMarried To Job Work/Life Work/Life BalanceBalance

Social ActivitiesSocial Activities

Stay At Same Stay At Same CompanyCompany

Switch Careers Switch Careers a Few Timesa Few Times

Many Careers Many Careers and Jobsand Jobs

Work – Work – RecognitionRecognition

Work WorkWork Work Recognition - Recognition - WorkWork

Comparisons

Work – RecognitionWork – Recognition

Stay At Same CompanyStay At Same Company

Married To JobMarried To Job

Face To FaceFace To Face

No ComputersNo Computers

Baby B’s

Comparisons

Work WorkWork Work

Switch Careers a Few TimesSwitch Careers a Few Times

Work/Life BalanceWork/Life Balance

Face To Face / TechnologyFace To Face / Technology

Intro Computers Intro Computers

Gen X (Latch Key Kids)

Comparisons

Recognition - WorkRecognition - Work

Many Careers and JobsMany Careers and Jobs

Social ActivitiesSocial Activities

Cells, Texting, Email, Instant MessageCells, Texting, Email, Instant Message

Only ComputersOnly Computers

Gen Y (Millennials)

Comparisons - Continued

Baby B’s Gen X Gen Y

SuitsSuits Business CasualBusiness Casual IndividualisticIndividualistic

Team OrientedTeam Oriented Works AloneWorks Alone Very Team Very Team OrientedOriented

Resists ChangeResists Change Accepts ChangeAccepts Change Wants ChangeWants Change

13 Channels13 Channels 200 Channels200 Channels 900 Channels900 Channels

PongPong Atari 2600Atari 2600 Xbox 360 Xbox 360

85 Million85 Million 50 Million50 Million 76 Million76 Million

LoyaltyLoyalty SkepticismSkepticism Not LoyalNot Loyal

Comparisons - Continued

SuitsSuits

Team OrientedTeam Oriented

Resist ChangeResist Change

13 Channels13 Channels

PongPong

85 Million85 Million

LoyaltyLoyalty

Baby B’s

Comparisons - Continued

Business CasualBusiness Casual

Works AloneWorks Alone

Accepts ChangeAccepts Change

200 Channels200 Channels

Atari 2600Atari 2600

50 Million50 Million

SkepticismSkepticism

Gen X

Comparisons - Continued

IndividualisticIndividualistic

Very Team OrientedVery Team Oriented

Wants ChangeWants Change

900 Channels900 Channels

Xbox 360 Xbox 360

76 Million76 Million

Not LoyalNot Loyal

Gen Y

OptimisticCivic DutyConfidentInstant GratificationSociableEmbrace DiversityEntrepreneurial

Multi-taskingQuestion

EverythingTech Savvy

Computers/InternetMyspaceFacebookYouTubeCell Phones

Gen Y - What To Do

Meet with them on a very regular basis Provide a growth plan that suits their interests and

goals Understand they are different and respect that

entrepreneurial spirit Give them flexible work schedules (4/10, 9/80)

Telecommuting Provide an environment and time to volunteer for

a social cause Set in place recognition programs (GAB’s)

What To Do - Continued

Provide extensive introductory training and orientation

Cross-train with other departmentsProvide detailed instructions and your

expectationsAsk for referrals for open positions

They want and will work with their friends anyway – this keeps them working at your Co.!

What To Do – Continued

Primary source of communicationCell Phones (Talking &Texting)EmailInstant messagingBlogs

YOU need to teach them interpersonal communication skills – Face To Face!!

Make them “owners” of their jobs - freedom

What To Do Continued

Develop Mentor/Succession ProgramsThe “graying of PADI”

Use Conflict Management SkillsX’rs and Y’s don’t see eye to eye

Keep Your Skills Updated RegularlyMake Them Accountable

Discipline must be consistent

Consider This:We Need People

It Is Our Responsibility

We Can’t Change Others

Are A Lot Of Work

Give To Get

Best Leadership Practices & Principles

PART 2

Motivated & Happy Teams

Introduction

Leadership Survey

Communication Skills

Engaging Your Employees

Recognition & Fun

"Before you are a leader, success is all about growing yourself. When you become

a leader, success is all about growing others."

- Jack Welch

Leadership - Survey

Perceptions Are Reality- The day I learned this concept

Completely Anonymous

Multiple Choice & Yes/No Questions

Be Genuine About Your Intent

Offer Lines For Comments

Survey Results

Share with the teamAsk for specific feedback on weaker areasGet to work!

Make it a priority! Be consistentCheck in frequently

Share with your boss and HR

Engagement

Mission Statement“Ideas Are Free”

“If there was one thing you could change…?ProceduresEducation (Seminars, Articles, ROP, Books)

Bi-Annual or Quarterly ReviewsWork/Life Balance

Ensure they take vacations

Teamwork

Cross-trainingTeam Goals

Clear expectationsCommunication Skills

Conflict ResolutionRegular meetings

Include In Hiring Process

Fun

“Themed Days”Sports RelatedHawaiian Shirt Crazy Hair Day

Joke Of The DayTailgate PartyBowling Night

Recognition

BE SPECIFIC!! Cater To Generation

GAB’s Time Off Employee of Month CRONI Award Contests Thank You Notes Education Oppty’s

Text Them “Thank You…”

Team Celebrations (Milestones)

Anniversaries/Bdays Lunch With You Sick Day Paycheck

Post It – Public Place

Conclusion

Attitude Attitude AttitudeListen To Your StaffLead By ExampleMake Work FunRecognize & Reward

Conduct A Survey

What They LikeRate our services

What Improvements

Suggested Services

Gift Card “Eligible To Win”

Sample Survey Questions

1. Number of mail deliveries received daily 2. Timeliness of mail deliveries to your office 3. Timely distribution of your office

correspondence4. Information or training mail preparation 5. Automated mail tracking devices 6. Staff courtesy 7. Staff knowledge 8. Prompt attention to special request 9. Overall quality of mail services

After The Survey

“Green Light” SessionsBuy In = Support and Success

Post The ResultsCommunicate Your Action Plan

Follow through!!!

- Personal Packages Meet Regularly With CustomersSuggestion Box

After The Survey

Prompt AttentionEmail & voice mails – posted pledge

ProactiveReportsDiscountsNew Services

Extended hoursShip personal packages

After The Survey

Difference = Opportunities

Attitude ManagementAttitude Management

Communication

Be GenuineBe Genuine

Ask Then Listen!Ask Then Listen!