Christopher Moore67 Sweetgum Ln. Dallas, GA 30132

678 793 1722ChrisGMoore678@gmail.com

SUMMARY

More than 15 years experience supporting and optimizing data networks

ABILITIES AND EXPERIENCE

General Network Management and Optimization Configuring and maintaining routers, switches and firewalls including subnetting

and intrusion prevention. Years of hands-on work in a windows server/client environment Total network planning/mapping, hardware and software sourcing and

acquisition Installations from wiring and racks to servers to workstations Data and phone system expertise including hardware and software, both analog

and VOIP

Software Upgrades, Patches and Testing Development and management of effective upgrade schedules Pre-deployment testing of patches and bug fixes

Project Management of Hardware Upgrades and New Installations

Vendor Relationship Management Effective price negotiation and on-time delivery tracking Years of work with Microsoft Volume Licensing

Network Security and Disaster Recovery Planning Backup protocol design and implementation providing stakeholder peace of

mind Firewall setup and administration Server hardening and firewall alert management

Report Development for Operational Metrics and Network Optimization

Ownership of Troubleshooting/Trouble Ticket Resolution Over 15 years experience direct contact with users closing tickets Supervision of internal staff and support of outsourced service providers Easy-going and professional interaction with users for effective problem solving Hands-on repair of servers, routers, switches, firewalls and workstations

Ability to Synthesize Complex IT Issues for Presentation to Management or Executives

Significant Depth of Knowledge Spanning a Wide Array of Products and Technologies

Most common desktop applications including Entire MS Office suite Knowledge of key protocols (DNS, DHCP, FTP, VPN, etc.) and software to

control them Installation and troubleshooting for printers, multifunction copiers, cell phones,

tablets and other common office equipment In-house repair of IT hardware including desktops, laptops and printers

Outstanding Communication Skills Both Oral and Written

Self RelianceAbility To Respond Effectively In High Stress Situations

Dedicated, Dependable and Loyal Employee

TECHNICAL SKILLS

Server Administration and Optimization Working knowledge of VMware Virtualization 15 Years hands-on experience administration of all Windows Server OS from NT

through 2012 Working knowledge of administration of Linux/AIX/Unix servers

Active Directory, File Servers, DNS, and DHCP 15 Years effective management of Active Directory and user rights for

enterprise Setup and adjustment of group policy Knowledge of server-based networking protocols such as DNS and DHCP as

well as how to maintain and adjust settings

SQL Server Administration Server installation and startup or upgrades of existing Dependable backup protocol development to insure data security and integrity Basic SQL scrip writing Data mining and report writing using Crystal Reports

Exchange Server Administration Backups, upgrades, and monitoring allowing for minimum of mail flow

interruption Anti-Spam and AV installation and maintenance Automatic alerts and alert threshold management

Sharepoint Server Administration Managing users and permissions Disk monitoring and backups Use and activity reporting

Security Experience with WatchGuard, Cisco Pix, and SonicWall firewall configuration

and administration Active network intrusion prevention, through used of notifications Layered approach including NAT, port scanning activity notification, placement

of mail servers in DMZ, logging when required, timely updates and other measures

Primarily used various versions of Symantec brand AV for enterprise wide protection

Desktop Environment Management Malware and virus removal and re-imaging when required Years of user interaction experience for smooth and friendly support and trouble

resolution Depth of knowledge of commonly used workstation software such as Outlook

and the entire MS Office Suite. HDD, power supply, PCI card replacement or from-scratch workstation

construction

ERP Solutions 9+ years administration of Activant’s Prophet 21 for Distribution 4+ years Dentrix for dental practice

Telephony Administration of mitel/inter tel PBX systems Oversight of T1 and SIP installations History of strong working relationship with several circuit providers such as

AT&T, Windstream and Comcast

VPN Creation and support of secure remote access to files and applications Experience in server/firewall side and client side support for users and guests

WORK HISTORY

Owner/Consultant Dec2014 - Present

CM Consulting Offering IT support for small businesses Specializing in dental and medical practices

IT Manager Jun1998 – Dec2014

Air Specialists Inc. Architect and Manager of entire data systems infrastructure for over 14 years SMB with $10 Million in annual sales – Distributor of industrial tooling and

material handling devices Moved company from single AIX server/Green screens to Windows server/

workstation environment Provided 24/7 support for 25-50 users in various roles Directed technology improvements which allowed company to cut inside staff in

half while consistently increasing year on year profits

Inside Sales Jan1995-May1998

LHA Products Customer support and order entry in the industrial hydraulics field Trained for administration of IBM AS/400 system Problem-solved dumb terminal hardware issues

EDUCATION

Shorter College Dec2001

Rome, GA Bachelor of Science in Management

CCNA and ITIL In progress – Expected test dates of early May 2015