How to make hybridcloud work for you

台灣岱凱服務顧問協理劉育亨

企業私有雲一步到位數位應用快速佈局

Who is Dimension Data

Dimension Data is part of NTT Group

Regional (Japan)

communications business• NLD & ILD business

• Over 150 DC

worldwide

• Netmagic in India

Managed ICT

infrastructure

Application

integration

business

Mobile

communication

business

Joint offering by NTT Group companies provides clients with end–to-end services for

building, migrating, managing and hosting enterprise solutions in the cloud

Key acquisitions

Dimension Data today

2017 global

revenues of

USD 8

billion

70% of Global Fortune 100 and

60% of Global Fortune 500

are Dimension Data clients

Client-centric,

services-focused

business

Over 28,000

employeeswith operations in

47 countries

across 5 regions

Over

6,000clients across all

industry sectors

Extensive experience in

emerging

markets

De

plo

ym

en

t

mo

de

l

On-Premise Private Cloud Public Cloud

We help Clients to use technology to transform their businesses and become digitally ready

Hybrid Cloud

Hybrid IT

Se

rvic

es

Ca

pa

bil

ity

Digital

Business

Solutions

SD Networks Client Experience

Workplace productivity

Data Center modernisation

Cybersecurity

What we do

Integrating solutions to deliver the outcome that Client’s require

Consulting services Technical & Support services Managed services

We help clients visualize their digital future,

and translate their business needs and

desired outcomes into IT strategy and

architecture plans

We help design, implement, support and

optimize client infrastructure, improve

operations and reduce costs

We take over client day-to-day operations to

enhance their IT and business functions, and

enable IT agility & scalability through DD

platforms

Market Background

Considering to move onto private cloud

Build or Outsource?

What organizations have learned about private cloud implementations

It is disconnected from business demands and outcomes

Build your own private cloud

Capex heavy

Not flexible

Siloed implementation approach

Long implementation cycles

Skills limitations

Today’s business demands

Demonstrate ROI

Flexibility and innovation

Seamless operational efficiency

Quick deployments

Minimal administrative burden

Adoption challenges for DIY/BYO private cloud

What are the analysts saying?

What clients are telling us

I don’t have the right

skills for architecture,

deployment, monitoring

and management.

I want a flexible pricing

model for private cloud

that doesn’t break my

budget

I don’t have the capex

budget to spend on cloud

management stack

My business has

compliance

requirements.

I need visibility

and ability to audit.

I need to integrate cloud

with my enterprise network

and security framework.

I need control over my

data and to adhere to data

sovereignty legislation.

21% 17% 42% 11%

Compliance1People and skills1 Cost1 Security1

1. Cloud Computing – Wave 7 - 415 Research

Critical success factors for private cloud

To tackle today’s hybrid IT Challenges

Technology

flexibility

Security Network Backup and disaster

recovery

End-to-end

management

Driving business outcomes for you

Agility –

Speed to market

Performance –

Always-on demand

Data sovereignty –

compliance and regulations

Efficiency - ROI

We are READY to provide Right SolutionA fully-managed, flexible private cloud providing rapid time to value

Greater ROI realized with flexible

pricing model, without large capex or

skills limitations needed for industry

leading infrastructure

Rapid time-to-deployment

through just in time

infrastructure, ability to start

small and scale out

Minimized risk when compared to

DIY private cloud with the flexibility

of technology, configuration choices,

and wraparound management

Drive innovation by enabling IT

teams rapidly deploy and scale

applications and services that

power the business

An end-to-end private cloud solution is critical to enabling hybrid IT

Dimension Data Enterprise Private Cloud

A fully-managed private cloud solution with flexible infrastructure and deployment options

Hyper-converged New underlying platform technology is being added to

address client requirements for:

Smaller starting

footprint

Modular/

scalable

Lower

starting price

Quicker

lead times

Enterprise Private CloudConverged The underlying technology and capabilities address larger

workload and application requirements

Larger

configurations

Modular/

scalable

Economies

of scale

Enterprise Private Cloud is READY for Hybrid IT Challenge

You get much more than a managed cloud stack

Enterprise Private cloud

CloudControlWith well over a decade of continual refinement and creative IP development,

CloudControl provides orchestration, management and RESTful-based API

and UI. A flexible and fully-integrated set of technologies enable

customisation of each VM, usage reporting, user management, tiered access,

customized security controls, and segmentation.

Managed infrastructure domainOur underlying infrastructure, providing installation, setup, break-fix,

maintenance, and support allows client to focus efforts on key business

initiatives rather than just maintaining infrastructure.

Built-in securityFully dedicated client compute environment with advanced and optional

security features including IDS, DDoS and disk encryption with client defined

control with remote access VPN, RC4 128-bit encryption, physical Layer 2

VLANs, private IP network addresses, ACLs and NAT rules.

Advanced networking, firewall, load balancingClient-defined firewall rules, load balancers, cloud network domains, anti-

affinity ruleset and a flexible network and access capabilities that fit into

the client’s current network infrastructure.

N+1 redundancy, enterprise SLAsN+1 redundancy coupled with enterprise-grade SLAs ensure that the clients

environment is reliable and maximizes availability.

Built-in networking and security features

Providing private networks within client cloud environments

Service options

Network Domain

Essentials

Network Domain

Advanced

Network Domain Essentials

Firewall IPv4 and

IPv6 support

Client-defined IP

address range

Multi NIC Multi VLANs All Essentials

functionality plus…

Load

balancing

Anti-affinity

Network Domain Advanced

Scalable, high-performance and

flexible network in the cloud

Securely supports complex

multi-tier production applications

Accelerated network performance

between cloud locations

Flexible IP addressing to

extend your IT infrastructure

Benefits

Disaster recovery service for EPC scenarios

Client’s dedicated

VMware infrastructure

SAN /

NAS

VM’s or bare metal

servers on

hyperscale

clouds or

on-premise

VM

SAN /

NAS

VM VM

VM’s on Dimension

Data Cloud(Private Cloud)

VM VM VM VM VM VM

Dimension Data Private

or Public Cloud

VM VM VM VM VM VM

DRS for Servers

Dimension Data Cloud (Private or Public)

VM VM VM VM VM VM

DRS for Cloud

Client’s dedicated

VMware infrastructure

SAN /

NAS

DRS for VMware

Source Target

Consulting(define, assess & strategy)

Business impact

and risk analysis

Resiliency strategy

assessment

Disaster recovery servicesImplementation, technology recovery plans, recovery response and programme management

Add-on Cloud Backup Solution is READY

Recover backups into the cloud –

Using the secondary restore

functionality, clients are able to

recover backups into the cloud

Reporting into backup status,

coverage, and success rates –

Reporting is essential for auditing and

reviewing backup performance, Cloud

Backup has detailed reporting in the

success/failure rates of backups to

provide coverage virility

Self service interface – Clients

interface with Cloud Backup entirely

through CloudControl

Choice of retention period and

backup windows – Choose from

24 unique backup scheduling

windows and choice of retention

periods up to seven years.

Secondary backup and recovery –

Clients have the ability to backup and

restore from secondary locations. (i.e

Backup from Sydney -> Melbourne

API addressable – Enables IT

teams to use addressable API to

automate specific backup jobs/tasks

in a DevOps environment

Current Footprint:• 23 Current public locations

• 4.5PB deployed storage (Fully allocated to Cloud Backup)

• 3407VM’s protected

• 401 individual clients

3 Service Plans:• Essentials - $10 per VM + 0.10c per GB

• Advanced - $20 per VM + 0.10c per GB

• Enterprise - 0.50c Per GB

Benefits of hosting your private cloud with Dimension Data

Cost-effective

Customers are able to select

individual services on demand

from a broad portfolio

Security

Secure Tier 3 facilities,

monitored 24x7. Compliant with

SSAE 16, ISO 27001, CSA

STAR, ISO27018, HIPPA

Speed of deployment

24/7 on-site support personnel are

able to quickly provision, monitor

and manage your hosted private

cloud environment

Global footprint

Coverage across

6 continents.

Locally-deployed and

globally-managed and

maintained

Unified platformOn-premise or hosted, our

solutions provide

governance, reliability and

industry leading SLAs

covering your mission critical

applications with a

consistent API.

Seamless connectivityWith multiple carrier

options, customers are able

to seamlessly connect

premise environments and

management tools to

Dimension Data services,

minimizing latency.

Scalable

As customer solutions

grow, they are able to

scale additional capacity,

space and power on

demand.

Enterprise Private Cloud (EPC) Public Cloud Differentiator

Positioning • Managed PaaS • Self Managed IaaS• Higher level of

Service

Monitoring/Management

• Virtual Machine and below all

monitored and incident / problem

managed

• Hypervisor and below by AWS

• Anything above is self-managed

• Higher level of

Service

SLA Availability 99.95% - Hyper Converged 99.999%• Dedicated Service

Desk

Service Delivery

Response Time

• Severity 1: First response within 15

mins

• Severity 2: First response within 15

mins

• Severity 3: First response within 15

mins

• N/A• Higher level of

Service

Service Delivery

Resolution time

• Severity 1: 4 Hours (No 3rd Party)

• Severity 2: 8 Hours

• Severity 3: 24 hours

• N/A• Higher level of

Service

Managed OS/DB• Can be ordered combining EPC,

Single provider• 3rd Party

• Higher level of

Service

Optional Service• MNS / MSS / BCDR / BaaS / MSCOS

Single Provider• N/A or 3rd Party

• Higher level of

Service

Dimension Data Enterprise Private Cloud (EPC)

vs. Public Cloud Providers

The Dimension Data Difference

SAP-certified cloud

data centres across six continents

consistent worldwide delivery

Global Security Operations Centres

recognised worldwide networking and

security expertise

tier 3 facilities monitored 24/7, SSAE

16, CSA STAR and HIPPA compliant

Global data centers

and regional support

private on- or off-premise, public and

hybrid deployment options

tiered storage and certified SAP and

SAP HANA support across

environments

vertical and horizontal scaling to

support enterprise and web

applications

seamless extension of your data centre

into the cloud

flexible private cloud pricing models

Affordable, flexible, agile

IaaS configured for Microsoft

productivity suite, Cisco collaboration

suite, SAP, Oracle

end-to-end management and

integration support combined with

professional and transformation

consulting services

certifications: ISO, SAP, SAP HANA,

and more

Enterprise-grade SLAs with options up

to 99.999%

Fit-for-purpose with full

service capabilities

Clear Steps to Take On

• Determine and confirm the onboarding phase & process

• Decide to include which add-on service

• Service description walk-through and data center site check

• Place order to start deployment

• Client Take-on and service desk operational

Thank You !