06 15 2011

Coface Collections North America, Inc.

Coface Collections North America, Inc.2

● Founded in France in 1946; international expansion in 1990s

● Subsidiary of Natixis

● Rated: A+ by Fitch

A2 by Mody’s

A- by S&P

Coface: Worldwide Trade Facilitator

Coface facilitates business-to-business commerce Coface facilitates business-to-business commerce worldwide, offering solutions to all companies – whatever worldwide, offering solutions to all companies – whatever their size, nationality, or business sector – for managing, their size, nationality, or business sector – for managing,

protecting, and financing their accounts receivable.protecting, and financing their accounts receivable.

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Business Lines

Accounts receivable protection Export and domestic credit insurance Political Risk risk guarantees

Corporate ratings and information

Accounts receivable management and debt collection

Coface delivers tools that enhance and support a company’s credit management practices:

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One-on-One Customer Service

In today’s volatile economic environment the choice of who you will use as your debt recovery partner is just as important as knowing when to place an account for collections.

At CCNA, we still believe in the one on one relationship which assures our clients of quick and professional service from a representative they know and trust

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Licensing

Commercial collection agencies are required to be licensed or bonded in a number of states.

Below is a list of states that require licensure/registration. For your protection as our client, Coface Collections North America, Inc. is licensed/registered in these states:

Minnesota Nebraska Nevada New Jersey North Carolina North Dakota Ohio Oregon Utah Washington West Virginia

Arkansas Colorado Connecticut Delaware Florida Idaho Illinois Indiana Louisiana Massachusetts

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The I.N.C. approach

A full-service commercial debt recovery from credit professionals

InvestigationWe employ sophisticated investigative resources to gather and analyze information in order to achieve optimal results.

NegotiationThe financial information and other pertinent facts that we gather enable our collectors to negotiate from a position of strength.

CollectionOur approach combines state-of-the-art technology and resources with expertise, experience and finesse

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Financial Investigations

Coface Collections North America, Inc. uses every available resource to build a complete financial picture of every

debtor company.

Electronic searches for suits and liens

Multiple credit report analysis

Private investigator reports

Secretary of state corporate search

Use of multiple database resources

Information analysis by senior collection staff and management

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A Range of Collection Methods

Customer Service/Audit Approach The most diplomatic approach to the collection process

Professional Collections A collection method designed to rehabilitate a problem customer

Dispute Resolution A process that makes use of a team of arbitration and negotiation specialists

Total Collection Package Our most aggressive collection effort, a combination of technological resources and recovery professionals

utilizing every legal approach to collect your account

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Private Investigator Network

Coface Collections North America, Inc. can go face-to-face with your debtor, around the corner or around the world.

Network of more than 10,000 investigators worldwide

Licensed, insured and credit trained

Face-to-face debtor interaction

Brings local presence to long distance debtors

Reveals financial information not available through traditional resources

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Litigation Management

While the use of legal resources for collections is not anyone’s preference, it sometimes becomes the only option for debt

recovery.

Nationwide network of credit attorneys

Seamless transition from collections to litigation

Litigation initiated upon written client authorization

Litigation executed in debtor’s jurisdiction

Single point of contact throughout the collection process on every debtor

Recommendations for suit based on detailed financial investigation

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Reporting

Coface Collections North America, Inc. has developed a layered approach to reporting that is designed to meet all of

your information needs.

Confirmation letters with every placement

Written status reports supplied upon request

Open & closed account reports available upon request

Verbal updates on individual collection issues

On-line access to all reports and debtor files

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Incorporating the Latest TechnologyCustomized reporting

Ability to generate an infinite number of reports based upon any particular set of variables, data, timeframes, etc.

Digital telephone recordings of investigator contacts

Online access Live access to the collectors’ debtor narrative

Real time view of payment register

Immediate access to performance reports

Secure viewing under assigned password by location

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Additional Features and Services

When you choose Coface Collections North America, Inc. as your debt recovery partner, you gain access to a host of additional

features & servicesExtensive licensing

Full insurance and bonding

Credit services and individualized outsourcing

Confidential aging analysis

Vendor credit services

Membership in several collection associations, CCAA, CLLA & IACC

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Business Activity Scan

CCNA handles millions of claims for our clients.

Our database is at your disposal with the use of our Business Activity Scan

CCNA database search

Access by telephone number

Takes only a few minutes

Available for problematic or past due customers

Updated daily

Puts a national perspective on your problem accounts

The service is absolutely free

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Final Demand Letters

Whether it is our 10 day demand letter or our 2 day fax demand, when you use this free service from Coface Collections North America, Inc. you show your clients you mean business.

A CCNA letterhead directing payment to you

Creates a formal final in-house collection effort

Separates “customers” from “debtors”

Allows for substantive incoming collection calls

Reduces your workload and collection cost

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International Collections

CCNA is your single point of contact for business both international and domestic

Coface has entities in 67 countries and CreditAlliance partners in 32 additional countries.

Total network: 99 countriesTotal network: 99 countries

Shared online system for immediate action on international cases

Member of international association of commercial collectors

Network of international collection attorneys

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Client Education Services

Tools and timelines to enhance your in-house efforts

Client E-newsletter

Your personal CCNA contact for on-the-spot credit advice

Convention seminars and on-site training

Web based client resource center

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Let Coface Collections benefit your organization:

Our A/R hard staffing costs are significantly less than that of our clients. Redirect these cost expenditures elsewhere. Free up your employees to perform core functions of your organization.

Companies which decide to outsource are expecting:

Well trained receivable management team

Dedicated operation (inbound calls and mailing)

Extensive reporting tool

A strong financial partner (handling payments)

Receivables Management Outsourcing Services

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CCNA Placement Form

Please contact W. Marc Gurley for a CCNA placement form.

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Our Strengths

Personal servicesDedicated Customer Service Staff

Global coverageNetwork covering 99 countries

Competitive pricesClear pricing structure

Up-front annual contractNo hidden fees or additional charges

Complete Account Receivables Management SolutionInformation, Insurance, Factoring, and Collections

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Thank youThank youW. Marc GurleyAgent

E.W. Droppa & AssociatesExclusive Agent for Coface North America5180 Park Ave., Ste. 120-AMemphis, TN 38119

Office: 901-213-2033Cell: 901-336-2781