collaboration testing and innovation ‘saga’ project, japan
TRANSCRIPT
Collaboration Testing
&
Innovation ‘SAGA’ Project
October 7, 2014
Hiroichi Kawashima, Ph.D
Special Advisor, the Gov. of Saga, Japan
An Innovative Approach
to Enhance the Citizens’ Satisfaction
SAGA FUKUOKA
NAGASAKI
OITA
MIYAZAKI
KUMAMOTO
KAGOSHIMA
Saga Prefecture: 853,000
Kyushu Region (7 Prefectures) : 3,203,000 2
LOCATION AND POPULATION
77
出典:http://www.pref.saga.lg.jp/web/kensei/_1363/jyusyou.html
UN Public Service Award 2010
1st Place: Collaboration Testing
2nd Place: Innovation ‘Saga’ Project
Asia-Pacific Region
Transforming the Role of the Public Administration from Doer to Coordinator in “New
Public Sphere”
Private
BusinessesCSOs
Public
Administration
“New Public
Sphere”
Collaboration Testing
Private
BusinessesCSOs
Public
Administration
New Public
Sphere
Collaboration
testing assorts the
public services to
the most capable
service providers
through
proposal-based
discussions.
What is “Collaboration Testing”?
A new approach to enhance citizens’ satisfaction
level by augmenting and diversifying the actors
in public services through thorough disclosure
and in-depth dialogues between the government
and emerging public service providers, i.e.,
CSOs and private companies.
14
Changes the Budget Information
from “Closed by Default” to “Open by Default”
Before After
The First Change:
15
“Collaboration Testing” invoked proactive and in-
depth public-private interactions since “Collaboration
Testing” set a common target of enhancing citizens’
satisfaction level, which every stakeholder (public,
private, CSOs) could share.
The Second Change:Setting a Common Target
17
The Third Change:
The Government has to explain
rationale for rejection
“Collaboration Testing” changed the conventional
decision-making rule in the government.
Before After
The government has
to explain rationale
to the private that the
proposal does not
work.
The private sector
has to convince the
government that
the proposal meets
the criteria.
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1. Self-assessment on how the gov.
can improve the existing
public service arrangements.
2. Thorough disclosure of
the existing public
service arrangements.
4. Town Hall Meetings5. Discussions on the
Proposals with the
Applicants
7. Contracting &
Operational Quality
Management.
8. Evaluate after
one-year
implementation
Covering All
Public Services3. Call for proposals to
take over the public
service provisions.
6. Responses to
the Proposals
Eight Steps of “Collaboration Testing”
11
185
80 74
25 21 31
78 38 11
33
20
9
14
14 27
48 32
22
42 43
0 20 40 60 80
100 120 140 160 180 200
FY2006 FY2007 FY2008 FY2009 FY2010 FY2011 FY2012
(Proposals)
Changes in collaboration proposals from CSOs No. of proposals to municipalities' own systems
No. of proposals to municipal governments
No. of proposals to prefectural government
No. of proposing organizations
Collaboration
testing
CSO proposal-based
collaboration generating
24
1. Strong leadership
2. Thorough transparency
3. In-depth public-private knowledge sharing
4. Open and proactive attitude of the public
officials
Key Success Factors
to Promote a Culture of Innovation
Innovation ‘SAGA’ Project
The Gov.
of Saga
Private
Businesses
New Public Services
Knowledge &
Experiences
Inventive Ideas &
Innovations
1
“Innovation ‘SAGA’ Project” is a public-private
R&D project on new public services that let the
public and private sectors jointly try out new public
services by connecting the latest technologies and
know-how available in the private sector with new
social demands perceived in the public sector.
26
What is “Innovation ‘SAGA’ Project” ?
The administration and the enterprise
undertake R&D by using mutual
intellectual resources without
mobilizing any additional financial
resources, based on an agreed
contract.
27
Rule of this Project
The Gov. of Saga
Selection of Target Issues
Special Committee’s
Examination & Clearance
On-site
Application and Tests
Knowledge on the latest
Technologies & Knowhow
Private Businesses
Technologies & Knowhow
Utilized in the private sector
Selection of Applicable
Technologies & knowhow
Customizing the solutions
Market-tested SolutionsSharing
R&D Results
Discussions for
Improvements
R&D Contract
User Feedback
Call for Proposals
Proposals on Applicable
Technologies & Knowhow
28
Mechanism of Innovation ‘Saga’ Project
29
Visualization of Absent Student Ratio
in Each School Zone
More absence along the railways,
trunk roads and shopping centers.
# of Infection
Legend
# of Absence
Dhanyawad
Information & Operation Improvement Div.
Saga Prefectural Government, Japan
Tel. +81-952-25-7038