collective innovation by steve wood
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TRANSCRIPT
Collective Innovation…not just a good idea!
Leadership ConventionSt George’s Park, November 13-14
Steve Wood (Organisational & Personal Coach)Sue Isherwood (Director of the Leading, Learning Programme
What is creativity?
What is innovation?
What is systematic innovation?
What is collective innovation?
What makes innovation so important?
“I have seen the enemy…and he is I”!• “If we always do what we’ve always done, we’ll always get what we’ve
always got” (Tony Robbins)
• “You don’t have to change; survival is not essential!” (Dr Deming)
• “You can’t solve today’s problems with the same thinking which caused them in the first place!” (Einstein)
• Innovation must be part of the normal planning process
• To overcome challenges “only imagination is more important than knowledge” (Einstein)
• All human beings are capable of creative thinking
• Look through the ‘eyes of the customer’
• There is no such thing idea as a ‘bad’ idea
• Acceptance of ‘failure’ is vital.
A Service Innovation Process
Reality
Options
Way Forward & Will to act
GoalShared outcomes (‘synergy’)
Customer insight
Proactive creativity
Business / service plans
Act!
