College of Health and Human ServicesDepartment of Health Care

Internship and Careers in Health Care AdministrationSpring 2017

HCA 481, Section 02, Code 5571, Units 3General InformationInstructor Natalie Whitehouse-Capuano, MPH, MCHESOffice phone 562-985-5414E-mail Natalie.Whitehouse-Capuano@csulb.edu or nataliew@csulb.eduOffice Hours M 1:30 – 3:30; Tu 11 – 1:00: and by appointmentOffice Location HHS2-120Mailbox Located in Health Care Office, HHS2-118Course Time and Place Tuesday 4:00 – 6:45 PM

SPA 106

Course Description: A minimum of 120 hours of structured work experience in a health care organization, under the direct supervision of a preceptor-employee. Career development planning, job search and networking.Letter grade only (A-F). (Workshop/Activity 6 hours)Prerequisites: Open to Health Care Administration majors only and a grade of “C” or better in HCA 480 Placement Site: This course anticipates that students are continuing with the placement they began in the HCA 480 course. Please contact the instructor before the first day of class if student will be changing their placement.

Student Learning OutcomesLearning Objectives, Domain and Competency Table

Learning Objective Domain Competency Activity (A1), Assignment (A2) or Assessment (A3)

Provide on-the-job training and exposure to health care management activities

5A General business skills and management

Site specific on the job activities (A1),

Defined in Learning Agreement (A2), Monthly progress report (A3).

Assist the organization to accomplish a defined task or project

3C Contributions to the Community (organization) and Profession

Site specific on the job activities (A1),

Defined in Learning Agreement (A2), Monthly progress report (A3).

Produce a report or other material 3A,1B, Personal and Professional E-portfolio (A1,2,3)

1

Learning Objective Domain Competency Activity (A1), Assignment (A2) or Assessment (A3)

demonstrating the student’s research, analytical and writing abilities.

(2D,4A-D,5B-H, possible, site dependent)

Accountability

Communication

PROCESS Report (A2)

Facilitate the course members to transition from student to professional life.

3A

3B

Personal and Professional Accountability

Professional Development & Lifelong learning

ICE's, workshops, professional development events (A1), required attendance, career development and job search plans, elevator speech. (A2), Reflections sheets, evaluation of plans (A3).

Course Materials/Access:Class use of TechnologyBeach BoardStudents must have a CSULB account in order to access the course on BeachBoard. If you cannot access the course, then you may not be correctly registered for NAME CLASS-SECTION. It is your responsibility to check your BeachBoard account regularly (daily, if possible), as it will be used for communication, posting of important documents, posting of grades, etc.Turnitin.com All students will be turning in papers to Turnitin, which is a plagiarism detection service. You must submit your assignments to Turnintin by 4:00 PM, on the day your assignment is due. To access Turnitin go to Beach Board under drop box you will find an area for each assignment. Turnitin can only read MSWord, Word Perfect PostScrip, and Plain text files. It is your responsibility to be sure it is a file type that it can read. It will not tell you if it cannot read it. SUBMISSION TO TURNITIN IS IN ADDITION THE HARD COPY BEING SUBMITTED ON TIME IN CLASS, NOT A SUBSTITUTION.

Contacting InstructorEmail is the most efficient way to contact the professor outside of class time. All emails should contain your name, class title and class time. My work week is Monday to Thursday 8:00 a.m. – 5:00 p.m. I do on occasion respond to emails outside of that time, but do not count on it. Assignment questions will not be responded to if they are received so late that it is impractical to implement the response before the due date. If you are having difficulty with the material or an assignment, please come see me during office hours. Generally, a few minutes in office hours can save you time in the long run. I will see students outside of office hours as long as it doesn’t conflict with my other obligations, please verify with me in advance of my availability.

2

Assignments and Class Grading

Assignment SubmissionSubmit ALL assignments through the Drop box section of BeachBoard as either Word 97-2013 or PDF documents. Include full name and the assignment name, e.g., “John Smith_MonthlyReport1.” Photos of documents will not be accepted. No e-mail copies of assignments will be accepted. Students will lose one point if they do not format the document correctly. Class assignments will be due at the beginning of class. Students that miss class or show up late because of poor preparation will be penalized. Assignments will not be accepted via email. Assignments may be submitted early to either the submission folder or to the Health Care office during normal business hours any time before class starts.

Assignment Descriptions

Learning Agreement Download Learning Agreement form from the "course documments" page in Beachboard. Complete with preceptor and attain their signature. Make two copies, turn the original in to your professor as soon as the internship begins, give one copy to your preceptor, submit a copy to the drop box on beachboard, and retain a copy. The learning agreement needs to be submitted to the drop box before the internship begins. If student does not submit the learning agreement, internship hours will not count, do not wait until the last minute to complete the agreement. Students cannot begin the internship unless an affiliation agreement and learning agreement is in place.

Resume Submit a revised resume and cover letter. HCA Resume Guidelines for Digital Resume Book

Microsoft Word file format. It must be searchable for keyword searches Ensure no row of text has more than 71 characters (left to right) to avoid word wrap problems Use normal margins , 1 inch at top, bottom, left, and right Use Calibri font, 11 or 12 point size Remove mailing address; use only telephone number and e-mail address for contact information Use only black ink. (A light gray bar or black line between sections can be used). Do not use accent

borders, solid blackline borders, logos, crests, etc. Keep entire resume to one page Place your name (16 point), all capital letters, in bold, centered, at the top of resume. Have the following sections listed below your name and contact phone and e-mail:

o JOB TITLE - centered below your name identify the JOB TITLE you are seeking, put in bold letters, 12 point.

o EDUCATION – college level only and degree(s) received or in progresso PROFESSIONAL EXPERIENCEo PROFESSIONAL DEVELOPMENT

Career Development Center WorkshopAttend a workshop or seek individual assistance from the CSULB Career Development Center 562-985-4151 (Brotman Hall 250) http://www.careers.csulb.edu/ to help prepare the revised resume and cover letter. Have the workshop instructor sign the CDC Workshop Verification Form located in Course Documents on BB to verify attendance and lessons learned. Students are responsible for completing the reflection question listed on the form.

BeachBoard Scavenger Hunt

3

The BeachBoard Scavenger Hunt is available on BeachBoard. It is submitted to the dropbox. Completion of this assignment should be done during the first week of instruction. If you are unable to access BeachBoard due to enrollment issues it needs to be completed as soon as you have access to BeachBoard.

Group Interview preparation class exercise – role play Students will take turns being the panel interviewers and panel interviewees. Students prepare, type and bring with them to class five interview questions and answers and five questions to ask an employer to use in this exercise. On a separate sheet of paper include the questions with the answers to the interview questions provided. The questions will be turned in after the role play. No hand written questions or answers will be accepted for credit as the questions and answers must be thoughtful and pre-planned for this activity. Peer feedback and reflection sheets will track learning.

Transferable Skills Assessment & Reflection This in class session workshop constitutes the “P” or personal assessment activity of the career development plan described above. In this session students will assess and evaluate important communication skills and identify areas of improvement.

Interview a health care professional Learning and Reflection Report. Students will be assigned to interview at least one health care professional. Students are encouraged to interview a person who holds a position the student would like to hold in the future. The person interviewed should NOT be the student’s preceptor. Report should be double spaced. Report should adhere to APA guidelines for references and in-text citations.

Career Decision Making “Process” and Job Search PlanDeveloped and used by the CSULB Career Development Center, will be used as a model and assignment guide to help students develop career plans. This model includes the following elements P = Personal Assessment, R = Research Careers or Graduate Schools, O = Organize findings, C = clarify career options, E = Evaluate Findings, S = Select Options and the final S = Set into Motion which will devise the students “Job Search Plan”. Each letter of the plan will have an assignment and deliverable associated with it. Instructions and forms for the plan components are listed on the "assignments" page. The Job Search Plan will be the concluding step of the “Process” Model. It will include a step-by -step description of how the student intends to search for a job placement after graduation.

Monthly progress reports Due 15th of each month, except May. Document 120 hours total 30 – 40 hours each month - download forms from the "assignments" page, turn in electronic copies to the drop box before the due date for each month. If student has not started the internship when the first report is due, submit a monthly report stating what is being done to obtain an internship, this can only be done for the first report. In order to receive credit for the assignment, the report must be TYPED, signed by student and preceptor and submitted to the drop box by the deadline. PLAN AHEAD! Late submissions will not be accepted. If you missed the deadline, you must include your monthly report in the drop box the following month to get credit for the hours worked. The drop box will be closed at the start of class. Follow the guidelines posted on beachboard, after each section include the word count. If student finishes the120 hours prior to the last monthly report due date then complete the monthly report with activities that project into the future (e.g. what steps student is taking to obtain a job, etc.)

Professional Association Meeting Attendance Student will be required to attend at least one Health Care Professional Association Meeting, attendance verification and reflection assignment will document this activity and lessons learned. On campus student organizations, internship site meetings and online events do not qualify. The goal of this assignment is to build your professional network.

4

Final Reflections and group sharingA final in class exercise to debrief the student experience at CSULB and encourage continued support and networking among the group members.

Exit Interview During the course of the internship, the instructor will conduct a telephone conference call. The purpose will be to discuss activities, learning and performance in a phone call lasting approximately 5 - 10 minutes.

Formatting Requirements for all Written Assignments:1. Students are required to type all of the assignments using American Psychological Association (APA)

Reference style (including the use of in-text citations and a reference list), 10-12 point Times New Roman font, double-space with 1-inch margins all around. If any assignment is incorrectly cited, a grade of zero will be given.

2. All assignments must be submitted online, in the drop box, unless specified otherwise. 3. E-mailed Assignments: E-mailed assignments will NOT be accepted. All assignments must be

uploaded to the drop box.4. Late Assignments: Assignments submitted after the due date, which includes the start time of class, not

midnight that day or end of class, will not be accepted. 5. All papers should have page numbers and a running header with student’s name.6. In-text citations and reference list must be in APA format. All sources used must be cited. Please see

the plagiarism policy for details. All Direct quotes must have quotation marks.7. To be considered on time paper must be submitted to the drop box by the beginning of class.8. Be sure to submit paper to BeachBoard, if applicable before 4:00 pm on day due.

Deadlines, Drop Dates and Incomplete Grades:

1. If a student has not found an internship by March 1st, it is recommended that the student drop the course and reenroll the following semester.

2. If, for circumstances beyond the student’s control, the student cannot complete the internship during the session for which they have registered, a grade of incomplete may be assigned if student has completed a minimum of 60 hours of work. This will be converted to a letter grade as soon as the 120 hours and accompanying paperwork have been completed. If a student cannot complete 60 hours the student should drop the course and reenroll the following semester. All assignments must be completed by the deadline for all course materials to be submitted except: Preceptor final evaluation form and Cumulative Hours Completed form.

3. Students WILL NOT receive a grade in this class if all Monthly Reports (must total 120 hours or more), Learning Agreement and Preceptor Evaluation are not submitted and signed by the student and/or preceptor.

Percentage of total grade per requirement:90-100% “A” Performance of the student has been at the highest level, showing sustained excellence in meeting

all course requirements and exhibiting an unusual degree of intellectual initiative.80-89.99% “B” - Performance of the student has been at a high level, showing consistent and effective

achievement in meeting course requirements.70-79.99% “C” Performance of the student has been at an adequate level, meeting the basic requirements of the

course.60-69.99% “D” Performance of the student has been less than adequate, meeting only the minimum course

requirements. Below 60% “F” Performance of the student has been such that minimal course requirements have not been met.

5

Assignments and Point Allocations Points

a) Contract 5b) BeachBoard Scavenger Hunt 15c) Resume and Cover Letter (Due 2/4/17) submission to the drop box. 10d) Business Card Assignment (Due 4/4/17) Hard copy provided to professor at the

start of class10

e) Learning agreement B & Preceptor Expectations (Due as soon as you being your hours but no later than 2/14/17) submission to the drop box, must be TYPED and signed by preceptor.

15

f) Process Career Development Plan and Job Search Plan (Due: 3/14/17) submission to the drop box.

30

g) Interview Write-Up Assignment (Due 4/4/17) submission to the drop box. 20h) Three Monthly progress reports (due March 15th, April 15th and May 9th;

document 120 hours total – 40 hours each month average (10 pts each report) submission to the drop box. Must be typed and signed by preceptor to receive credit. No preceptor signature = zero points

30

i) Professional association meeting attendance (5/9/17) see form in "assignments" on Beachboard for write-up format submission to the drop box.

10

j) Preceptor Evaluation (Due 5/9/17) submission to the drop box. 10k) Satisfaction survey (Due 5/9/17) submission to the drop box. 5l) Exit interview (Due no later than 5/9/17 , must sign-up for time on beachboard) 10m) Completion of hours form (Due 5/16/17) submission to the drop box. 5n) Attendance and Participation 10o) In class exercises for each class session 95 Student information sheet/ lesson learned (ICE 1 & 2) 10 Transferable Skills Assessment (ICE 3) 5 Networking Worksheets (ICE 5) 5 Crafting Connections/Handshake (ICE 6) 5 Business Card Outline (ICE 7) 5 Group Interview preparation class exercise – role play (ICE 8 ) 10 Five Interview Questions and answers (10 points) (ICE 9) 10 Professional Dress (5 points) ) (ICE 10) 5 Guest Learning Worksheets (ICE Sessions, 4, 11 & 14) 15 Salary Negotiation (ICE 12) 5 Professional Interview Sharing (ICE 13) 5 Final Reflections and Learning (ICE Session 15) 5 TBD ICE – not to exceed 10 points 10

Total points that can be earned 285Learning Agreement, Process Career Development Plan, Job Search Plan, Mentorship Reports, Monthly Reports, Interview Write-up Assignment, Monthly Reports, and Professional Association Meeting must be submitted to the drop box on beachboard and will not be accepted if they are late or if they are submitted to the instructor via email or given as a hard copy.

6

COURSE POLICIES:Statement of Non-discriminationCalifornia State University, Long Beach is committed to maintaining an inclusive learning community that values diversity and fosters mutual respect. All students have the right to participate fully in university programs and activities free from discrimination, harassment, sexual violence, and retaliation. Students who believe they have been subjected to discrimination, harassment, sexual violence, or retaliation on the basis of a protected status such as age, disability, gender, gender identity/expression, sexual orientation, race, color, ethnicity, religion, national origin, veteran/veteran status or any other status protected by law, should contact the Office of Equity & Diversity at (562) 985-8256, University Student Union (USU) Suite 301, http://www.csulb.edu/depts/oed/.

Statement of AccessibilityAll instructors shall be familiar with best practices in making their syllabus and course documents accessible to all students and upon request provide the format need for the student. Instructors can access best practices at the following link.

http://www.csulb.edu/divisions/aa/academic_technology/itss/course_materials/accessibility/

AccommodationIt is the student’s responsibility to notify the instructor in advance of the need for accommodation of a university verified disability (PS 11-07, Course Syllabi and Standard Course Outlines).

Students needing special consideration for class format and schedule due to religious observance or military obligations must notify the instructor in advance of those needs.

Students who require additional time or other accommodation for assignments must secure verification/assistance from the CSULB Disabled Student Services (DSS) office located at 270 Brotman Hall. The telephone number is (562)985.5401.

Accommodation is a process in which the student, DSS, and instructor each play an important role. Students contact DSS so that their eligibility and need for accommodation can be determined. DSS identifies how much time is required for each exam. The student is responsible for discussing his/her need with the instructor and for making appropriate arrangements. Students who are eligible to receive accommodation should present an Accommodation Cover Letter and a DSS Student/Teacher Testing Agreement Form to the instructor as early in the semester as possible, but no later than a week before the first test. (It takes one week to schedule taking an exam at the DSS office.) The instructor welcomes the opportunity to implement the accommodations determined by DSS. Please ask the instructor if you have any questions.

Cheating and Plagiarism (CSULB Catalog, AY 2015-2016, pp. 49-51)

Definition of PlagiarismPlagiarism is defined as the act of using the ideas or work of another person or persons as if they were one's own, without giving credit to the source. Such an act is not plagiarism if it is ascertained that the ideas were arrived at through independent reasoning or logic or where the thought or idea is common knowledge. Acknowledge of an original author or source must be made through appropriate references, i.e., quotation marks, footnotes, or commentary. Examples of plagiarism include, but are not limited to, the following: the submission of a work, either in part or in whole, completed by another; failure to give credit for ideas, statements, facts or conclusions which rightfully belong to another; in written work, failure to use quotation marks when quoting directly from another, whether it be a paragraph, a sentence, or even a part thereof; or close and lengthy paraphrasing of another's writing or programming. A student who is in doubt about the extent of acceptable paraphrasing should consult the instructor. Students are cautioned that, in conducting their research,

7

they should prepare their notes by (a) either quoting material exactly (using quotation marks) at the time they take notes from a source; or (b) departing completely from the language used in the source, putting the material into their own words. In this way, when the material is used in the paper or project, the student can avoid plagiarism resulting from verbatim use of notes. Both quoted and paraphrased materials must be given proper citations.

Definition of CheatingCheating is defined as the act of obtaining or attempting to obtain or aiding another to obtain academic credit for work by the use of any dishonest, deceptive or fraudulent means. Examples of cheating during an examination would include, but not be limited to the following: copying, either in part or in whole, from another test or examination; discussion of answers or ideas relating to the answers on an examination or test unless such discussion is specifically authorized by the instructor; giving or receiving copies of an exam without the permission of the instructor; using or displaying notes; "cheat sheets," or other information or devices inappropriate to the prescribed test conditions, as when the test of competence includes a test of unassisted recall of information, skill, or procedure; allowing someone other than the officially enrolled student to represent the same. Also included are plagiarism as defined and altering or interfering with the grading procedures. It is often appropriate for students to study together or to work in teams on projects. However, such students should be careful to avoid use of unauthorized assistance, and to avoid any implication of cheating, by such means as sitting apart from one another in examinations, presenting the work in a manner which clearly indicates the effort of each individual, or such other method as is appropriate to the particular course.

Academic Action“One or more of the following academic actions are available to the faculty member who finds a student has been cheating or plagiarizing. These options may be taken by the faculty member to the extent that the faulty member considers the cheating or plagiarism to manifest the student's lack of scholarship or to reflect on the student's lack of academic performance in the course. These actions may be taken without a request for or before the receipt of a Report from the Academic Integrity Committee.

A. Review – no action.B. An oral reprimand with emphasis on counseling toward prevention of further occurrences;C. A requirement that the work be repeated;D. Assignment of a score of zero (0) for the specific demonstration of competence, resulting in the proportional reduction of final course grade;E. Assignment of a failing final grade;F. Referral to the Office of Judicial Affairs for possible probation, suspension, or expulsion.”

Attendance Policy:Students are expected to attend class on time, to complete all assigned readings, and to participate in class activities. In order for the class to function well as a group, active participation is necessary. The diversity of backgrounds, knowledge levels, and experiences of students in this class brings with it a richness from which we can all benefit and learn. Active participation includes preparation (readings completed by the specified date), questions, personal insights, active listening, commenting, and full engagement in in-class activities. Participation will be determined through your ability to answer questions and discuss issues presented in the lectures, presentations, films, and readings, and by invited speakers. There will also be in-class assignments throughout the semester that require your attendance and participation. There will be no makeups for these assignments. The assignments will be discussed in more detail during class.

Students may have a valid reason to miss a class. When any of the following reasons directly conflict with class meeting times, students are responsible for informing faculty members of the reason for the absence and for arranging to make up missed assignments, tests, quizzes, and class work insofar as this is possible. Excused absences include, but are not limited to:

8

A. Illness or injury to the student B. Death, injury, or serious illness of an immediate family member or the like C. Religious reasons (California Education Code section 89320) D. Jury duty or government obligation E. University sanctioned or approved activities (examples include: artistic performances, forensics

presentations, participation in research conferences, intercollegiate athletic activities, student government, required class field trips, etc.)

Late Work PolicyLate work will not be accepted. The drop box will close at the beginning of class, if your work is not submitted to the drop box it will be considered late. Do not wait until the last minute to submit work.

Make-Up PolicyIn accordance with University policy, make-ups for an assignment, quiz, or exam will be granted only for University approved absences (See Attendance Policy) and valid written documentation will be required as to the severity of the circumstances. If you are granted a make-up for an assignment, quiz, or exam, you must complete the quiz or exam and/or submit the assignment within 48 hours from the scheduled quiz/exam/assignment due date and time. There will be NO make-ups for the final exam or unannounced in-class assignments. Non-emergency doctor’s appointments are not excused.

Discussion of Grade PolicyStudents can discuss a grade they earned on a quiz, exam, and assignment up to 36 hours after their grade is posted in Beach Board, which will be considered final after this time frame has expired. The final grade in the course is FINAL. Final course grades, points, or percentage points will NOT be rounded up at the end of the fall semester. If a student is required to resubmit an assignment, the highest grade they can receive is a 70%.

Withdrawal PolicyRegulations governing the refund of student fees in the California State University system are prescribed by the CSU Board of Trustees; see California Code of Regulations, Title 5, Education, Section 41802.

Withdrawal during the first two weeks of instruction: Students may withdraw during this period and the course will not appear on their permanent records. If the decision is made to drop the class it is the student’s responsibility to do the paperwork to drop. The instructor cannot drop you except if you do not attend the first class. The deadline to withdraw from a class without a “W” for the Spring term is February 5, 2017.

Withdrawal after the second week of instruction and prior to the final three weeks of the regular semester (20% of a non-standard session) of instruction: Withdrawals during this period are permissible only for serious and compelling reasons. The approval signatures of the instructor and department chair are required. The request and approvals shall state the reasons for the withdrawal. Students should be aware that the definition of "serious and compelling reasons" as applied by faculty and administrators may become narrower as the semester progresses. Copies of such approvals are kept on file by Enrollment Services.

Withdrawal during the final three weeks of instruction: Withdrawal during the final three weeks of instruction are not permitted except in cases such as accident or serious illness where the circumstances causing the withdrawal are clearly beyond the student's control and the assignment of an Incomplete is not practical. Ordinarily, withdrawal in this category will involve total withdrawal from the campus except that a Credit/No Credit grade or an Incomplete may be assigned for other courses in which sufficient work has been completed to permit an evaluation to be made. Request for permission to withdraw under these circumstances must be made in writing on forms available from Enrollment

9

Services. The requests and approvals shall state the reasons for the withdrawal. These requests must be approved by the instructor of record, department chair (or designee), college dean (or designee), and the academic administrator appointed by the president to act in such matters. Copies of such approvals are kept on file by Enrollment Services.

Limits on Withdrawal: No undergraduate student may withdraw from more than a total of 18 units. This restriction extends throughout the entire undergraduate enrollment of a student at CSULB for a single graduation, including special sessions, enrollment by extension, and re-enrolling after separation from the University for any reason. The following exceptions apply:

Withdrawals prior to the end of the second week of a semester (13%) of instruction at CSULB, Withdrawals in terms prior to fall 2009 at CSULB, Withdrawals at institutions other than CSULB, and Withdrawals at CSULB for exceptional circumstances such as serious illness or accident (the permanent

academic record will show these as a WE to indicate the basis for withdrawal).

Medical Withdrawal:CSULB may allow a student to withdraw without academic penalty from classes if the following criteria are met:

A completed Medical Withdrawal Form, including any required documentation, is submitted to Enrollment Services before the end of the semester, and

The student presents evidence to demonstrate that a severe medical or debilitating psychological condition prevented the student from attending and/or doing the required work of the courses to the extent that it was impossible to complete the courses.

Campus Behavior

Civility StatementCalifornia State University, Long Beach, takes pride in its tradition of maintaining a civil and non-violent learning, working, and social environment. Civility and mutual respect toward all members of the University community are intrinsic to the establishment of excellence in teaching and learning. They also contribute to the maintenance of a safe and productive workplace and overall healthy campus climate. The University espouses and practices zero tolerance for violence against any member of the University community (i.e., students, faculty, staff, administrators, and visitors). Violence and threats of violence not only disrupt the campus environment, they also negatively impact the University’s ability to foster open dialogue and a free exchange of ideas among all campus constituencies (CSULB Catalog, AY 2015-2016, p. 855).

Preferred Gender PronounThis course affirms people of all gender expressions and gender identities. If you prefer to be called a different name than what is on the class roster, please let me know. Feel free to correct me on your preferred gender pronoun. You may also change you name for BeachBoard and MyCSULB without a legal name change, to submit a request go to MyCSULB/Personal Information/Names. If you have any questions or concerns, please do not hesitate to contact me.

Accommodations for Religious Holidays & Military Service Students needing special consideration for class schedules due to religious observance or military obligations must notify the instructor at least one week in advance, for those established religious observances the instructor should be notified during the first week of instruction.

Classroom Expectations

10

All students of the California State University system must adhere to the Student Conduct Code as stated in Section 41301 of the Title 5 of the California Code of Regulations as well as all campus rules, regulations, codes and policies. Students as emerging professionals are expected to maintain courtesy, respect for difference, and respect for the rights of others

Unprofessional and Disruptive BehaviorIt is important to foster a climate of civility in the classroom where all are treated with dignity and respect. Therefore, students engaging in disruptive or disrespectful behavior in class will be counseled about this behavior. If the disruptive or disrespectful behavior continues, additional disciplinary actions may be taken.

11

Tentative Semester Schedule. The following schedule is subject to change.

Week # - Date

Lecture Topic Activities & Assignments

1 1/24 Course introduction & expectationsLessons Learned from 480Resume Review – requirements for the digital resume bookProfessional Etiquette

Sharing Lessons, Learning and Reflections from 480ICE 1: Student Information Sheet & Photo (due 1/24/17) ICE2: Lessons Learned (Due 1/24/17)

2 1/31 Transferable Skills Workshop – Guest SpeakerThe professional interview, research, preparation and delivery. Developing your professional image/message

ICE3: Transferable Skills (due 1/31/17)ICE4: Guest lecture worksheet (due 1/31/17)Resume & Cover Letter Due: 2/4/17 in drop box

3 2/7 NetworkingCreating an effective introductionCrafting a professional Linked-in profileUsing Business Cards Effectively

Due 2/7/17 ICE 5, 6, 7ICE5: Networking Worksheet ICE6: Crafting Connections/Healthy HandshakeICE7: Business Card OutlineLearning Agreement B Due: February 14th, in drop box. Must be typed and signed by preceptor.1st Monthly Report Due: 3/15/17 (Covers January & February)

4 2/14 The professional interview, research, preparation, and delivery.Strategic Job Search and Acquisition

Group Interview Prep exercise and role playDue 2/14/17 ICE 8, 9 & 10ICE 8, 9 & 10: Interview role play, dress and typed interview questionsDue: Process Career Development and Job Search Plan (3/14/17)

8 3/14 Guest Speaker: TBA- Career options in health careSalary Negotiation

Due 3/14/17: ICE 10 & 11ICE10: Learning worksheet on guest lectureICE11: Salary Negotiation2nd Monthly Report Due: 4/15/17Optional: Resume book submission due 3/15/17

11 4/4 E-portfolio updatesHow to ask for a referenceApplying to Graduate School Share Interview Assignment

Due 4/4/17: Interview a health care professional Business CardICE 12: Interview Assignment Sharing

15 5/9 Reflections and group sharing of internshipsSharing – Job search planGuest Speaker TBA – Health Care Professional

ICE13: Reflection and Learning (5/9/17)ICE14: Guest Speaker Due no later than 5/9/17: Monthly Report #3 Preceptor evaluation of Intern Professional Meeting Attendance Form

12

Week # - Date

Lecture Topic Activities & Assignments

Satisfaction Survey Preceptor Phone Call

16 5/16 Final 5:00-7:00PROCESS Report Sharing Discuss: How to leave a job Preceptor thank you notes

Completion of hours form Due: 5/16/17ICE15: PROCESS Report Sharing (5/16/17)

Supplemental Reading List and Other ResourcesJournal Articles

Cochran, C.R. & Sotero, M. (2006) Evaluation of the impact of a health care administration student practicum.

Nevada Journal of Public Health, 3(1), 13-18.

Constable, J. F.(1998). The health administration internship: A partnership for progress in health administration

education. Hospital Topics, 76(1), 25-28.  DOI 10.1080/00185869809596488.

Mileski, M., Kruse, C. S., Lee, K., & Topinka, J.B. (2016). Perceptions of the value of professional networking

by undergraduate students in a School of Health Administration: A pilot study. Health Administration

Education, 33(3), 461-474.

Proter, J.A., Haberling, K & Hohman, C. (2016) Employer desired competencies for undergraduate Health

Administration Graduates entering the job market. Health Administration Education, 33(3), 355-375.

Books – not indented or double spaced so that the ISBN can be provided

Bolles, R. (2010) What color is your parachute? 2011: A practical manual for job-hunters and career-changers Ten Speed PressISBN-10: 158008270X ISBN-13: 978-1580082709

Bolles R. (2009). The job-hunter's survival guide: How to find a rewarding job even when "There Are No Jobs". Speed Press. ISBN-10: 158008026X ISBN-13: 978-1580080262

Bradberry, T. & Greaves, J. (2009) Emotional intelligence 2.0. Talent Smart: San Diego, CA Buchbinder, S.B. & Thompson J. (2009) Career opportunities in health care management: Perspectives

from the health services administration program. James Madison University. Connors, R., Smith, T. & Hickman, C. (2004). Getting results through individual and organizational

accountability: The OZ principle. Penguin Books: London, England. Covey, S. (1990) The 7 habits of highly effective people: Powerful lessons in personal change. Franklin

Covey Co. Friedman, L.H. & Kovner, A.R. (2013) 101 careers in healthcare management. Springer Publishing

ISBN: 9780826193346.

13

Johnson, P. (1998) Who moved my cheese?: An amazing way to deal with change in your work and in Your Life; G. P. Putnam's Sons ISBN-10: 0399144463 ISBN-13: 978-0399144462

Lee, F. (2004). If Disney ran your hospital: 9 ½ things you would do differently. Second River Healthcare: Bozeman, MT. ISBN: 0974386014

Miller, J.G. ( 1999) Personal accountability : Powerful and practical ideas for you and your organization; Denver Press ISBN-10: 0966583213, ISBN-13: 978-0966583212

Marturano, J. (2014). Finding the space to lead: A practical guide to mindful leadership. Bloomsbury Press: New York, NY

Rath, T. (2007). Strengths finder 2.0. Gallup Press: New York, NY. Zack, D. (2010). Networking for people who hate networking: A field guide for introverts, the

overwhelmed, and the Underconnected. Berrett-Koehler Publishers; ISBN-10: 1605095222, ISBN-13: 978-1605095226

Web Resources:

ACHE Early Career Guidance - o https://www.ache.org/seminars/online/test/EarlyCareerist/player.html

Bureau of Labor Statistics http://www.bls.gov/ CSULB Career Development Center: http://careers.csulb.edu/ California Careers Info: http://www.californiacareers.info/about.html

The mission of the California Career Resource Network is to provide all persons in California with career development information and resources to enable them to reach their career goals

Department of Labor O*Net: http://www.onetcenter.org/overview.htmlThe O*NET program is the nation's primary source of occupational information. Central to the project is the O*NET database, containing information on hundreds of standardized and occupation-specific descriptors. The database, which is available to the public at no cost, is continually updated by surveying a broad range of workers from each occupation. Information from this database forms the heart of O*NET OnLine, an interactive application for exploring and searching occupations. The database also provides the basis for our Career Exploration Tools, a set of valuable assessment instruments for workers and students looking to find or change careers.

Explore Health Careers - http://explorehealthcareers.org/en/Field/13/Health_AdministrationManagement Health Management Careers – www.healthmanagementcareers.org Human Capital Institute - HR and management articles and web-casts http://www.hci.org/ HIMSS Career Development Page: http://www.himss.org/health-it-career-services

HIMSS is a cause-based, not-for-profit organization exclusively focused on providing global leadership for the optimal use of information technology (IT) and management systems for the betterment of healthcare. Founded 50 years ago, HIMSS and its related organizations have offices in Chicago, Washington, DC, Brussels, Singapore, Leipzig, and other locations across the United States. HIMSS represents more than 30,000 individual members, of which two thirds work in healthcare provider, governmental and not-for-profit organizations.

Appendix E

CSULB HCA COMPETENCIES

Domain 1 – Communication and Relationship Management. The ability to communicate clearly and concisely with internal customers, establish and maintain relations, and facilitate constructive interactions with individuals and groups.

A. Relationship Management

14

B. Communication SkillsC. Facilitation and Negotiation

Domain 2 – Leadership. The ability to inspire individual and organizational excellence, create a shared vision and successfully manage change to attain the organization’s strategic ends and successful performance. According to the HLA model, leadership intersects with each of the other four domains.

A. Leadership Skills and BehaviorB. Organizational Climate and CultureC. Communicating VisionD. Manage Change

Domain 3 – Professionalism. The ability to align personal and organizational conduct with ethical and professional standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong learning and improvement.

A. Personal and Professional AccountabilityB. Professional Development and Lifelong LearningC. Contributions to the Community and Profession

Domain 4 – Knowledge of the Healthcare Environment. The understanding of the healthcare system and the environment in which healthcare managers and providers function.

A. Healthcare Systems and OrganizationsB. Healthcare PersonnelC. The Patient’s PerspectiveD. The Community and the Environment

Domain 5 – Business Skills and Knowledge. The ability to apply business principles, including systems thinking, to the healthcare environment.

A. General ManagementB. Financial ManagementC. Human Resource ManagementD. Organizational Dynamics and GovernanceE. Strategic Planning and MarketingF. Information ManagementG. Risk ManagementH. Quality Improvement

15