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CommunicationCommunication skillsskills

andand controlcontrol

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OUTLINEOUTLINE

IntroductionIntroduction

How to communicateHow to communicate

Ways of communicationWays of communication Barriers of communicationBarriers of communication

Control through communicationControl through communication

QuestionsQuestions

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Communication defined

~ The most important t

hings are the hardest to

say, because words diminish them. ~

Henry fyoal

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How do we communicate

Written Visual

Assignment

C.V

Application

Verbal Non-verbal

Interview

Presentation

Meetings

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What influence does V/NV have

Words 7%

Tone 38%

Body language 55%

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So what?

Well

What happens when you

Attend a job interview

Meet your tutor

Meet a clientMeet the parents

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Get your worms right and the

rest is easyWhen you meet people or experience things

for the first time make sure that you know

about them or it before the world knows

Sarah kennedy

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Tips for communication

Empathy

Listning

Clarify Be alert

Silent listner

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Prepare forSurprisesAlways follow the 7ps

Proper

preparation

prevents

pretty

poor

performance

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Functions of communication

Control

Motivation

Emotional expression information

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The Communication Process

Receiver

Feedback

DecodingChannelEncodingSouce

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Communication Fundamentals

Direction:

Downward

Upward Crosswise

Networks: Formal vs. Informal

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Communication Networks

Chain Wheel All Channels

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HIERARCHY LEVEL

E

V

A G

S

F

SS 1 S 2

Horizontal Comm.

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The Communication Process

SENDER

(encodes)

RECEIVER

(decodes)Barrier

Barrier

Medium

Feedback/Response

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Barriers to communication

Noise

Inappropriate medium

Assumptions/Misconceptions Emotions

Language differences

Poor listening skills

Distractions

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Hearing Vs Listening

Hearing Physical proc

ess, natural, passive

Listening Physical as

well

as mental process, activ

e,learned process, a skill

Listening is hard.

You must choose to participate in the process of list

ening.

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Always think ahead about what you are going to say.

Use simple words and phrases that are understood by every body.

Increase your knowledge on all subjects you are required to speak.

Speak clearly and audibly.

In case of an interruption, always do a little recap of what has be

en already said.Always ask for clarification if you have failed to grasp others point of view.

Repeat what the speaker has said to check whether you have un

derstood accurately.

ESSENTIALS OF COMMUNICATION

Dos

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ESSENTIALS OF COMMUNICATION

DONTsDo not instantly react and mutter something in anger.

Do not use technical terms & terminologies not understood

by majority of people.

Do not speak too fast or too slow.

Do not speak in inaudible surroundings, as you wont be he

ard.

While listening do not glance here and there as it might distr

act the speaker.

Do not interrupt the speaker.

Do not jump to the conclusion that you have understood ev

ery thing.

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How to Improve Existing Level of

COMMUNICATION?

IMPROVE LANGUAGE.

IMPROVE PRONUNCIATIOON.

WORK ON VOICE MODULATION.

WORK ON BODY LANGUAGE.

READ MORE

LISTEN MORE

AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA P

RESENTATION ETC.

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How to Improve Existing Level of

COMMUNICATION?

INTERACT WITH QUALITATIVE PEOPLE.

IMPROVE ON YOU TOPIC OF DISCUSSION,

PRACTICE MEDITATION & GOOD THOUGHTS.

THINK AND SPEAK.

DO NOT SPEAK TOO FAST.

USE SIMPLE VOCABULARY. DO NOT SPEAK ONLY TO IMPRESS SOMEONE.

LOOK PRESENTABLE AND CONFIDENT.

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Improving Body Language -

Tips Keep appropriate distance

Touch only when appropriate

Take care of your appearance

Be aware - people may give false cu

es

Maintain eye contact

Smile genuinely

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in the new global and diverse

workplace requires

excellent communication skills!

Success forYOU

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ANY QUESTIONS???

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