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Powerpoint is a registered product of Microsoft. Graphics: Masterclips – IMSI; Art Explosion – Nova Development; Corel

Powerpoint is a registered product of Microsoft. Graphics: Masterclips – IMSI; Art Explosion – Nova Development; Corel

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Program Program Objectives Objectives (1 of 3) To identify steps in taking

responsibility for your own communication.

To explore the use of words, tone of voice, and body language in communication.

To identify ways to establish rapport in communication.

To compare “telling” and “asking” questions styles in solving problems.

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Program Program Objectives Objectives (2 of 3) Recognize and understand the

power of communication.

Understand how problems develop due to listening.

Identify specific communication problems and apply treatments.

Learn techniques to manage and ensure proper communication.

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Enhance your knowledge of non-verbal communication.

Apply what you learn to the written word.

Know how to use the last resort.

Practice, role-play, discuss, and problem solve.

Program Objectives Program Objectives (3 of 3)

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A A ChallengeChallenge

Please write a One Sentence Definition of

EFFECTIVE COMMUNICATIONEFFECTIVE COMMUNICATION

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Definition of Definition of Communication Communication (1 of 2)

The exchange of thoughts, messages, or the like, as by speech, signals or writing.

To express oneself in such a way that one is readily and clearly understood.

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Definition of Definition of Communication Communication (2 of 2)

Communication is shared feelings/shared understanding.

If you can honestly achieve that goal, you are communicating.

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Methods of Methods of CommunicationCommunication

Memo, fax, e-mail, voice mail, letter.

Phone call, in-person.

Two-Way

One-Way

Collaborative

Team meetings, consulting, consensus, decision making, group problem solving.

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Communication Communication Advantages Advantages Increase productivity.

Reduce stress.

Better understand what others are saying.

Better understand how to get your message across.

Enhance relationships.

Save time and money.

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Who Is Who Is Responsible? Responsible?

The Communicator.

How Much Is The Communicator Responsible?

60 Percent!

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Face-To-Face-To-Face Face

Mirror Mirror

and and

Match.Match.

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Mirror and Mirror and Match Match Sentence structure.

Tone of voice.

Key words.

Non-verbal body language.

Style of speech.

Rhythm of speech.

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About This Product:About This Product:

To download this entire Communication PowerPoint To download this entire Communication PowerPoint presentation visit ReadySetPresent.compresentation visit ReadySetPresent.com

Over 100+ slides on topics such as: Over 100+ slides on topics such as: 10 keys to effective listening, listening techniques, 10 keys to effective listening, listening techniques,

asking vs. telling, 10 barriers and gateways to asking vs. telling, 10 barriers and gateways to communication, effective business communication, communication, effective business communication,

responding to content, posturing and observing, responding to content, posturing and observing, feedback, nonverbal communication, eye contact,feedback, nonverbal communication, eye contact,

language barriers, how to's and more. Royalty Free – language barriers, how to's and more. Royalty Free – Use Them Over and Over Again. Use Them Over and Over Again.

Please Visit: www.ReadySetPresent.comPlease Visit: www.ReadySetPresent.com