Communication

余佩玲王靖雯鍾佩君施怡如詹宜華

outline

Male & female

Effective communication

bogus feedback

feedback

Nonverbal

communication

male and female

To become effective school administr-ators,she believes,men would be well advised to watch how women speak and listen and try to make those styles their own rather than pushing women to modify their language to mimic men.(Charol Shakeshaft,1986)

My reason to choose this sentence.

What communication styles of female use in school is easier to accept than male ?

Please give some example. 情境模擬： 1. 假設你的身分是女老師，要說服所有的男性　主任同意你的想法，你覺得簡單還是困難？　為什麼？ 2. 同樣的情境，若要說服所有的女性主任，你　會覺得比較簡單嗎？為什麼？

male and female

The bad communication around us.

What is the difference in communication between male and female?

male and female

（引述自黃兆永之報告：性別與溝通—兩性差異與溝通）

The difference in communication between male and female.

( 男女大不同：職場輕鬆溝通 ，約翰．葛瑞博士， 2005)

My opinion about the sentence Why is the communication style of female better than male? Do you agree with it? Why? 中庸之道溝通法：　壞話好說、狠話柔說 、大話小說 、重話輕說 、　急話緩說、長話短說 、虛話實說 、廢話少說

male and female

outline

Male & female

Effective communication

bogus feedback

feedback

Nonverbal

communication

Albert Mehrabian said:

93% nonverbal communication

Facial expression

Vocal Inflection

The body language

How do you feel?

Space & distance

--

1.3m

verbal communication is important

BUTNonverbal communication

is MORE important

outline

Male & female

Effective communication

bogus feedback

feedback

Nonverbal

communication

What’s Feedback ?

Feedback is a response from a person who has received a message.

“Feedback can be defined as the tool that projects and presents the information which highlights if there are any gaps between the intentions and the actions with in the individual”, Prof.M.S.Rao.

Thinking?

“ Feedback is the breakfast of champions.” Ken Blanchard

原來暑假作業可以這樣做…Q

Tips while receiving 〝 Feedback 〞 :

1. Listen carefully to the person providing feedback.

2. Learn to paraphrase the contents of the feedback, analyze, absorb and accept.

3. Accept gracefully and project positive body animation and positive facial animation.

4. Thank the person for taking the time to provide constructive feedback.

• Case1• Case2

• Case3• Case4~Q

Remember one thing that no man is free from weaknesses in this world.

Never be too quick to judge.

The point

Feedback increases the accuracy and clarity of communication.

outline

Male & female

Effective communication

bogus feedback

feedback

Nonverbal

communication

Bogus feedback is common. (Downs,1977)

Question:(1) What happened to the office?(2) How is the communication in the

office?(3) Give an example about the

problem in your experience.

Positive VS Negative: Positive is accepted;negative is

barriers.

In accepted situation:negative feedback

Accept positive fast than negative.

Why? Gender.. Situation.. …… 無聲的哀嚎

Culture difference

Western Eastern

Universalism Particularism

Individualism Communitalism

Standardize

Formal

Transparency

It depends!

(relationship)

Emotion

open

Emotion

controlled

The skills of negative feedback

Stand in one’s shoes; remove defense mechanism Considered: situation 、 atmosphere 、 honesty 、 cooperation Use 3K sandwich Kiss + Kick + Kiss Jerald Jellison <overcoming resistance> (1)honest complimentary (2)relationship confirmed (3)no more past (4)rational expectation from王榮春（政治大學心理學博士， 104研發中心協理）

The effective feedback skills

Helpful to recipient Should be specific and recent Should be directed toward behavior

that the person could change Should be timely (Anderson,1976;Harris,1993)

Focus on ‘’things’’, not person. Clear, exact, understanding

outline

Male & female

Effective communication

bogus feedback

feedback

Nonverbal

communication

Communicate ?

United States Masters Carnegie Training, said: "A person's success, 15% depend on professional skills, 85% depends on the ability to communicate.“

Do you agree it ? Do you have experiences to share with us?

Good Communication?

Communication = Water Because communication plays such a

central role in schools, the key issue is not whether administrators, teachers, and students engage in communication but whether they communicate effectively(Hoy, W. K. & Miskel, C. G. ,2008 ).

why should we communicate effectively?

Effective communication will help you to ：1. express yourself better 2. allow you to let other people express

themselves3. help you to change your environment

toward your own thoughts and beliefs

What can we do?

sender receiver

Organize and clarify ideas in your mind before you attempt to communicate them.

82% of people prefer to talk to great listeners, not great speakers (WD Favour, 2008).

Take stock of who your audience is.

Listen at least two times more than you talk.

Verbal & nonverbal channels of communication.

Use facial expressions consciously

More supportive of the media. Give feedback

Get the point. Remove distractions

The credibility. Be patient

Think think see

小男是國小主任，小女是六年級的導師長，校務會議時，小女提出學校應該以快樂學習而不是升學導向，小男則認為小女的想法將使得學校招生

困難，雙方意見不合戰況 越演越烈，小男並在會議 上直接指著小女說她不是 如果你是小男 / 小女 ?

Do you have other skills to get good communication?

Do you have experiences to share with us?