community perceptions 2015 - city of belmont · % of respondents the study 14 in july-august the...

Community Perceptions 2015

August 2015

Copyright CATALYSE® Pty Ltd © 2015

Image source: http://www.weekendnotes.com/im/008/09/tomato-lake-belmont-kewdale-picnic1.JPG

Contents

2

Strategic Insights 3

The study 13

Overall perceptions 17

Governance 20

Social 33

Built environment 50

Natural environment 61

Economic 69

Moving Forward 73

This document is Copyright. © 2015

Except under the conditions of the Copyright Act, no part of this document may be reproduced or used

without prior written permission and at all times remains the absolute property of CATALYSE Pty Ltd.

It is for the purposes of the named recipient/organisation only.

Strategic insights

3

Overall satisfaction with the City of Belmont

4

Image credit: http://www.bollig.com.au/images/portfolio/pf26_6.jpg

Place to live

92%

Governing Organisation

88%

Industry

average

Overall performance compared to other councils

5

67 64 64 63 63 63 61 59 59 58

55 54 54

43 41 40

61

54 51

45 40 40 39

34

26

61

Metro Councils

Regional Councils

City of Belmont

Benchmarking % very satisfied (8-10)

67

61

Industry High

52 Industry Average

Council score % very satisfied (8-10): average of ‘place to live’ and ‘governing organisation’

The City continues to perform above average, just 6%

points behind the Town of Mosman Park in the top spot.

Copyright CATALYSE® Pty Ltd. © 2015

Industry Leadership

6

The City of Belmont is leading in 14 areas:

• Governing organisation

• Council’s leadership

• Promoting the area as a great place

• Library

• Youth

• Families

• Seniors

• Disabilities

• How the community is informed about local issues

• Belmont Bulletin

• Website

• Graffiti removal

• Storm drainage

• Footpaths & cycleways

CATALYSE® Benchmark Matrix TM | How to read this chart

7

The CATALYSE® Benchmark Matrix TM (shown in detail overleaf) illustrates

how the community rates performance on individual measures, compared to

how other councils are being rated by their communities.

There are two dimensions. The vertical axis maps community perceptions of

performance for individual measures relative to the average score for all

measures. The horizontal axis maps performance relative to other councils.

Councils aim to be on the right

side of this line, with performance

ABOVE the Industry Average.

As this line represents Council’s

average performance for all

individual measures, around half

of the service areas will be

placed above the line (above

average), and around half will be

positioned below the line

(below average).


CATALYSE® Benchmark Matrix TM

8

Q. How satisfied are you with [SERVICE AREA]? Base: All respondents, excludes don’t know and

refused. Service areas are included when Industry Standards are available (i.e. three or more

Councils have asked the same question in the past 3 years).

Indicates Industry Leadership

Place to live

Governing

organisation

Rates

Leadership

Transparency

Customer

service

Street-

scapes

Park & sporting grounds

Rubbish

collections

Fortnightly

recycling

Verge-side bulk

Food, health & noise

Animal

& pest

Planning

& building

Housing mix &

diversity

Housing density & design

Community

buildings

Library

Sport & rec facilities Belmont Oasis

Youth

Families

Seniors

Disabilities

Consultation

Informing

Belmont Bulletin

Website

Safety & security

Graffiti,

vandalism

& anti-social

Graffiti removal Art, events

& culture

Promoting area/ Environment

Roads

Street lighting

Storm drainage

Traffic

Footpaths & cycleways

Economic development,

tourism & jobs

Education &

training

Swan River

History & heritage

ABOVE

Industry

Average

BELOW

Industry

Average

ABOVE

Council

Average

BELOW

Council

Average


Community Priorities Matrix TM

9

Priority (% mentions)

Q. How satisfied are you with [SERVICE AREA]: Base: All respondents, excludes refused and

don’t know(n = varies) Q. Which areas would you most like the City of Belmont to focus on

improving? Base: All respondents(n = 401)

Performance (% very satisfied)

100

90

80

70

60

50

40

30

20

10

0

Leadership

Transparency

Customer service

Streetscapes

Park & sporting grounds

Environment

Reduce water & energy

Rubbish collections

Fortnightly recycling

Verge-side bulk

food, health & noise

Animal & pest

Planning & building

Housing mix & diversity

Housing density & design

Community buildings

Library

Museum

Sport & rec facilities

Belmont Oasis

Youth

Families Seniors

Disabilities

Consultation

Informing

Belmont Bulletin

Website

Safety & security

Graffiti, vandalism

& anti-social

Graffiti removal

Art, events & culture

Promoting

the area

Roads

Street lighting Storm drainage

Traffic

Footpaths & cycleways

Economic development,

tourism & jobs

Education & training Home-based business

encouragement & support

Swan River

History &

heritage

TravelSmart

0 2 4 6 8 10 12 14 16 18

Secondary priorities

Moderate performers

Highest priority

Overall performance | 61% very satisfied

The community is mostly concerned with safety

and security, followed by housing density,

streetscapes, parks & sporting grounds.

Strong performers


Key community variances

10

• Satisfaction levels tend to be HIGHER among:

• Seniors (55+ years)

• Longer term residents

• Renters

• Residents in Belmont – for governance

measures

• Satisfaction levels tend to be LOWER among:

• Home owners

• 18-54 year olds

• Families with younger children (0-11

years)

• Residents in Cloverdale and Kewdale –

for governance measures

• Residents in Redcliffe – for social

measures

• Residents in Ascot / Ascot Waters – for

natural environment measures

An overview of community variances

Overall performance

Place to live + - - + + - - + - -

Governing org. + - + + - Governance

Value from rates - - + + - + + - - + + +

Leadership + - - - + + - + + + -

Consultation - + - + + + - - + + - - +

Transparency - + - + - - + - + - - - + - +

Informing - + - + - + - - - + -

Belmont Bulletin - + - + + - - + +

Website - + - + + - -

Customer service + - + + - - + - + - - + + -

Promoting the area + - + - + + - - - + + Social

Art, events & culture - + - - + + + - - - + + -

Library + - + + + +

Museum - + - - - + - + - + - + - - + +

Sport & rec fac. - - + - - - +

Belmont Oasis - + + - + - - +

Youth + - + + - + - -

Families - - + - - + -

Seniors - + - + + -

Disabilities + - + + + - - + -

Safety & security + - - - + + - - - + - + + -

Graffiti, vand & ASB + - - + + + - - - + + - +

Graffiti removal + - - - + + - + - - + + +

TravelSmart + - + - + - + - + + +

Animal & pest - + - + - + + - - + - + +

Streetscapes + - + + + - - - + + +

Park & sports grounds -

0-11

18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

12+ RED

RIV

0 to

10

11 to

25 26+

Lived in Area

Built environment

Planning & building + - - - + + - - + - - + + +

Housing diversity - + + - - + - + + + - - - + - + +

Housing density - + - - + + + - + - - +

History & heritage - + - + - + - + -

Community buildings + - - + + - + +

Roads + - + + + - - + +

Street lighting + + - - + + - - + - +

Storm drainage + - -

Traffic + + - + - - + - - + +

Footpaths & cycleways - + - + - + - + - +

Natural environment

Conservation & envir. - - + - + - +

Reduce water & energy - + - + - + + - + - + - + + +

Swan River + - + + - + - + - +

Weekly rubbish coll. + + + - + -

Fortnightly recycling - - + - - + - + +

Verge-side bulk + - - - + - - + + - + +

Food, health & noise - + - + - + - +

Economic

Economic development - + - + - + + - + - + + -

Education & training - + - + - + - + - - + + - + + +

Home business support + - + - + - - + - + + - - + + +

0-11

An overview of community variances

18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

12+ RED

RIV

0 to

10

11 to

25 26+

12

Lived in Area

The study

13

% of respondents

The study

14

In July-August the City of Belmont administered

the CATALYSE® Community Perceptions Survey.

Purpose: to evaluate community priorities and

measure Council’s performance against key

indicators in the Strategic Community Plan.

Methodology: 401 phone surveys were conducted

with a random and representative sample of

residents. Interviewing was completed by the

Edith Cowan University Survey Research Centre.

Quotas were set by age, gender and location and

the final dataset was weighted to match the ABS

Census population profile.

Sampling precision is ±5% at the 95% confidence

interval.

Analysis: Data has been analysed using SPSS.

Where sub-totals add to ±1% of the parts, this

is due to rounding errors to zero decimal

places.

Benchmarking: When 3+ councils ask comparable

questions, benchmarking results are provided.

Participating councils are listed overleaf.

51

49

37

34

29

18

25

61

8

23

16

16

13

24

69

19

12

11

1

12

27

32

41

Male

Female

18-34 years

35-54 years

55+ years

Child - 0-11 years

Child - 12+ years

Child - No children

Ascot / Ascot Waters

Belmont

Cloverdale

Kewdale

Redcliffe

Rivervale

Own / paying mortgage

Rent

Other

Disability or impairment

Aboriginal or Torres Strait…

CALD

Lived in area 0-10 years

Lived in area 11-20 years

Lived in area 21+ years

Weighted

44

56

15

43

43

Unweighted

Councils contributing to the Industry Standards*

15

Metropolitan Regional

*Industry Standards provided when 3+ Councils have asked the same question in the past 3 years

16

How to read this report

A priority box appears in

the top corner if the

community rates the area

as a high or secondary

priority.

Benchmarking shows

performance compared to

others. The Industry High

is the highest score

achieved by all

participating councils.

The Industry Avg is the

average score of all

participating councils.

The chart shows the level

of satisfaction in the

community. Respondents are

asked to rate satisfaction

out of 10:

Very satisfied 8-10

Satisfied 6-7

Neutral 5

Dissatisfied 0-4

Community variances show

how results vary across

the community based on the

Net Satisfaction Score (NSS)

NSS = satisfied – dissatisfied

The table highlights

variances that are

5% points above (+) or

below (-) the overall NSS.

Gender

Age of

children

Age

Where they

live

Disability or

impairment

Culturally and

linguistically diverse

background (CaLD)

Renter

Home

Owner

Time lived

in area

Overall Perceptions

17

65

26

5

3

100

Overall satisfaction with City of Belmont as a place to live

18

Level of satisfaction

% of respondents

92% of respondents are satisfied.

Benchmarking % very satisfied (8+)

86

65

Industry High

65 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

+ - - + + - - + - -

18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

Community variances

Base: All respondents, excludes ‘don’t know’ and ‘refused’ (n = 400).

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

57 31

8

4

100

Overall satisfaction with the governing organisation

19


% of respondents

88% of respondents are satisfied, with the ‘very satisfied’ score setting the industry standard.


57

57

Industry High

39 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

+ - + + -

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

Governance and communications

20

43

35

14

8

100

Council’s leadership within the community

21


% of respondents

78% of respondents are satisfied, the highest score over the past 10 years and setting the industry standard.


43

43

Industry High

26 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

+ - - - + + - + + + -

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

44

35

11

10

100

Value for money from Council rates

22


% of respondents

79% of respondents are satisfied, the highest score over the past 10 years.


46

44

Industry High

28 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

- - + + - + + - - + + +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

18

40

25

11

6

100

The City of Belmont has developed and communicated a clear

vision for the area

23 Base: All respondents, excludes ‘refused’ (n = 401).

Agree or disagree with statement

% of respondents

58% of respondents agree, trending up over recent years.

Benchmarking % agree

66

58

Industry High

43 Industry Avg.

Council score

Somewhat

agree

Neither /

don’t know

Strongly

agree

Somewhat

disagree

Strongly

disagree

+ - + - + - + + - - + + +

Community variances

18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

35

34

14

17

100

How the community is consulted about local issues

24


% of respondents



36

35

Industry High

22 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

- + - + + + - - + + - - +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

17

42

30

7

4

100

Elected Members have a good understanding of our needs



% of respondents

58% of respondents agree.


63

58

Industry High

49 Industry Avg.

Council score

Somewhat

agree

Neither /

don’t know

Strongly

agree

Somewhat

disagree

Strongly

disagree

- + - + + - - - + + +

Community variances

18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

20

46

28

4 2

100

Staff have a good understanding of our needs



% of respondents

66% of respondents agree, trending up to the highest score over the past 10 years.


68

66

Industry High

54 Industry Avg.

Council score

Somewhat

agree

Neither /

don’t know

Strongly

agree

Somewhat

disagree

Strongly

disagree

- + - - + - + - - - + +

Community variances

18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

33

31

14

22

100

How open and transparent Council processes are

27


% of respondents



37

33

Industry High

23 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

- + - + - - + - + - - - + - +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

44

32

12

12

100

How the community is informed about local issues

28


% of respondents

76% of respondents are satisfied, setting the industry standard.


44

44

Industry High

27 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

- + - + - + - - - + -

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

64

22

9

5

100

Council’s newsletter, the Belmont Bulletin

29


% of respondents

86% of respondents are satisfied, the highest score over the past 10 years and setting the industry standard


64

64

Industry High

42 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

- + - + + - - + +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

53 32

8

8

100

Council’s website

30


% of respondents

85% of respondents are satisfied, up 13% points to the highest score over the past 10 years and setting the industry standard.


53

53

Industry High

38 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

- + - + + - -

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

57 26

8

9

100

The efficiency & effectiveness of customer service

31


% of respondents



61

57

Industry High

41 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

+ - + + - - + - + - - + + -

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

46

29

15

11

100

What the City of Belmont is doing to promote the area as a

desirable place to live

32


% of respondents



46

46

Industry High

30 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

+ - + - + + - - - + +

Community variances

0-11

years

12+

years


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

Social

33

54 30

11

5

100

Festivals, events, art and cultural activities

34


% of respondents



62

54

Industry High

43 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)


18 to

34

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

- + - - + + + - - - + + -

Community variances

35 to

54

77

18

4 1

100

The local library

35


% of respondents



77

77

Industry High

60 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

+ - + + + +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

59 24

8

9

100

The Belmont Museum

36


% of respondents

83% of respondents are satisfied, up 24% points.


NA

59

Industry High

NA Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

- + - - - + - + - + - + - - + +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

67

24

7

2

100

Sport and recreation facilities

37


% of respondents



72

67

Industry High

53 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

- - + - - - +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

69

22

3

6

100

The Belmont Oasis Leisure Centre

38


% of respondents



73

69

Industry High

55 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

- + + - + - - +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

49

37

10

5

100

Services and facilities provided for youth across the City

39


% of respondents



49

49

Industry High

26 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

+ - + + - + - -

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

59 29

8

4

100

Services and facilities for families

40


% of respondents

88% of respondents are satisfied, the highest score over the past 10 years and setting the industry standard


59

59

Industry High

37 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

- - + - - + -

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

60 29

7

4

100

Facilities, services and care available for seniors

41


% of respondents



60

60

Industry High

40 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

- + - + + -

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

48

33

14

5

100

Access to services and facilities for people with disabilities

42


% of respondents



48

48

Industry High

33 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

+ - + + + - - + -

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

43

32

9

16

100

Safety and security

43


% of respondents

75% of respondents are satisfied. Although satisfaction is relatively high, this is the highest priority area to address.


66

43

Industry High

36 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

+ - - - + + - - - + - + + -

Community variances


High

Priority

High

Priority

18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

38

34

10

17

100

The control of graffiti, vandalism & anti-social behaviour

44


% of respondents



63

38

Industry High

35 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

+ - - + + + - - - + + - +

Community variances


High

Priority

Secondary

Priority

18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

61 29

6

4

100

Graffiti removal services

45


% of respondents



61

61

Industry High

59 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

+ - - - + + - + - - + + +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

52 33

7

7

100

Access to TravelSmart information on walking, cycling and public transport

46


% of respondents



NA

52

Industry High

NA Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

+ - + - + - + - + + +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

45

38

9

8

100

Animal and pest control

47


% of respondents



56

45

Industry High

37 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

- + - + - + + - - + - + +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

42

35

12

11

100

Streetscapes

48


% of respondents

77% of respondents are satisfied, trending down. Satisfaction is lower among younger adults, in Cloverdale and Redcliffe, and residents who have lived in the area 11 to 25 years.


52

42

Industry High

37 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

+ - + + + - - - + + +

Community variances


High

Priority

Secondary

Priority

18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

72

21

6 1

100

Park and sporting grounds

49


% of respondents



76

72

Industry High

57 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

-

Community variances


High

Priority

Secondary

Priority

18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

Built environment

50

31

31

20

19

100

Planning and building approvals

51


% of respondents

61% of respondents are satisfied. Satisfaction is lower among families with children and those living in Cloverdale, Kewdale and Rivervale.


38

31

Industry High

23 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

+ - - - + + - - + - - + + +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

37

32

15

15

100

The mix and diversity of housing types in your local area

52


% of respondents

69% of respondents are satisfied. Satisfaction is lower among home owners, females, 18-34 year olds, families with younger children and those in Cloverdale, Kewdale and Rivervale.


42

37

Industry High

36 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

- + + - - + - + + + - - - + - + +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

30

32

13

24

100

The density and design of housing in your local area

53


% of respondents

63% of respondents are satisfied, down 9% points. Satisfaction is lower in Rivervale and among those with younger children or with disabilities.


43

30

Industry High

39 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

- + - - + + + - + - - +

Community variances


High

Priority

Secondary

Priority

18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

39

34

13

14

100

How local history and heritage is preserved and promoted

54


% of respondents



62

39

Industry High

40 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

- + - + - + - + -

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

46

37

11

5

100

Community buildings, halls and toilets

55


% of respondents

84% of respondents are satisfied, trending up over recent years.


55

46

Industry High

35 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

+ - - + + - + +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

50

34

9

7

100

Road maintenance

56


% of respondents



59

50

Industry High

36 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

+ - + + + - - + +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

53

28

9

10

100

Street lighting

57


% of respondents



56

53

Industry High

46 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

+ + - - + + - - + - +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

56 32

9

4

100

Storm water drainage

58


% of respondents



56

56

Industry High

34 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

+ - -

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

39

37

11

14

100

The management and control of traffic on local roads

59


% of respondents



53

39

Industry High

33 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

+ + - + - - + - - + +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

52

30

9

9

100

Footpaths and cycleways

60


% of respondents



52

52

Industry High

37 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

- + - + - + - + - +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

Natural environment

61

46

42

8

4

100

Conservation and environmental management

62


% of respondents



54

46

Industry High

35 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

- - + - + - +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

38

37

15

11

100

Council’s efforts to reduce water and energy usage

63


% of respondents

75% of respondents are satisfied, up 8% points to the highest score over the past 10 years.


NA

38

Industry High

NA Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

- + - + - + + - + - + - + + +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

44

39

10

7

100

Efforts to maintain and enhance the Swan River

64


% of respondents



58

44

Industry High

37 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

+ - + + - + - + - +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

83

12

3 2

100

Weekly rubbish collections

65


% of respondents



88

83

Industry High

76 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

+ + + - + -

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

77

14

6

2

100

Fortnightly recycling collections

66


% of respondents



85

77

Industry High

69 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

- - + - - + - + +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

74

16

5

5

100

Verge-side bulk rubbish collection the blue or green mini-skip

bins that you can request up to four times per year

67


% of respondents



78

74

Industry High

54 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

+ - - - + - - + + - + +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

40

38

12

10

100

Enforcement of local laws relating to food, health and noise

68


% of respondents



49

40

Industry High

32 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

- + - + - + - +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

Economic

69

29

42

21

9

100

Economic development, tourism and job creation

70


% of respondents

70% of respondents are satisfied, up 8% points.


36

29

Industry High

19 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

- + - + - + + - + - + + -

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

32

43

12

12

100

Education and training opportunities

71


% of respondents



40

32

Industry High

27 Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

- + - + - + - + - - + + - + + +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

29

37

18

15

100

What is being done to encourage and support home-based

businesses in the local area

72


% of respondents



NA

29

Industry High

NA Industry Avg.

Council score

Satisfied

(6-7)

Neutral

(5)

Very Satisfied

(8-10)

Dissatisfied

(0-4)

+ - + - + - - + - + + - - + + +

Community variances


18 to

34

35 to

54

55

+

ASCOT

BEL

CLO

KEW

RED

RIV

0 to

10

11 to

25 26+

Lived in Area

0-11 12+

Moving forward

73

Strategic Priorities

74

Moving forward, the community would

like the Council and City to focus

on four priorities:

1.Safety and security, with

reductions in home and car break-

ins, vandalism and anti-social

behaviour, especially around shops

and bus stops.

2.Housing density, with strategies

to reduce parking congestion on

residential streets.

3.Streetscape beautification.

4.Enhancing parks & sporting grounds

with improved maintenance and

facilities.

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community perceptions 2015 - city of belmont · % of respondents the study 14 in july-august the...

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