confidential and proprietary information€¦ · confidential and proprietary information ... •...

CONFIDENTIAL AND PROPRIETARY INFORMATIONOF BURGER KING CORPORATION


We recommend each restaurant to have two (2) devices for BK® LINK:

Two(2) tablets, or

One (1) tablet and one desktop/laptop located in the Team Member training area.

BK Tested and approved tablets

• Samsung Tab A

Samsung Tab S2

IPAD Air 2

If you prefer to source other tablets please use the following specifications

All hardware should meet the following specifications:

1024x768 or higher screen resolution

Screen size must be a minimum of 9 inches

Pointing device such as Mouse, Trackball or Touchscreen is recommended in addition to a physical or digital

keyboard.

Browsers that are supported by BK® LINK You can use BK® LINK with the latest commercially available (and one full version prior) of popular browsers

like Microsoft Internet Explorer, Google Chrome, and Apple Mobile Safari*.

Hardware and Operating System Requirements.

Hardware must have the latest IOS or Android operating system (or one prior version back). IOS or Android devices that are powered by the latest available operating systems typically have a minimum three year life

The latest IOS and Android operating systems can be found at http://www.apple.com/ios and https://www.android.com/, respectively.

*If you elect not to use one of these browsers (or versions) to interact with BK® LINK, your experience may not be optimal. Please make sure to download or upgrade to a new browser or supported version.*Initial Hardware Costs of ~$700 (Cost of 2 tablets)

http://www.apple.com/ios

https://www.android.com/


Samsung Tab AModel #: SM-T580NZKAXAR

Samsung Tab S2Model #: SM-T810NZKEXAR

Apple IPAD Air 2Model #: MNV22LL/A

The CDW website will allow Franchisees to purchase one of the below tablets

Tablets meet the BK® Link hardware requirements

Tablets can be purchased individually or with accompanying peripherals (next page)


BK LINK requires a business Wi-Fi connection as opposed to Guest Facing Wi-Fi which requires additional authentication via a guest portal and has time limitation. Requirements for the Wi-Fi to be used by BK LINK are:

Total Restaurant Bandwidth 3M Download/1.5M Upload

Business Wi-Fi not part of the same network segment as the POS. NOT guest facing Wi-Fi.

The physical Wi-Fi device should be located in the Kitchen Area, as opposed to the dining area as is the case with the Guest Wi-Fi, to ensure optimal coverage.

Secured via WPA2

Optional but recommended:

• Hidden SSID only known to IT personnel

• Traffic whitelist to allow access ONLY to allowed websites

• MDM (Mobile Device Management) which allows the operator to remotely manage the devices accessing the business Wi-Fi Network. i.e. Lock stolen devices, disable users, lockout certain device functions and settings.

• 5Ghz (802.11 A/N) Router to reduce the impact of interference from Microwaves and other cordless devices like cordless phones.


6

If your organization is restricting access on BK®LINK devices, the below URLs must be whitelisted to access BK®LINK and the SPEQ Incident Form (found in Operations Resources). For optimal performance, browser versions should not be more than two (2) releases old. Below are the latest versions (reference updatemybrowser.org for current browser versions).

BK®LINK

https://bklinkglobal.com

https://frameworks.hs.llnwd.net*

https://d3j2p8vgajxtl2.cloudfront.net*

https://bkguru.hs.llnwd.net*

SPEQ Incident Form

https://speq.compliancemetrix.com*

https://www.google-analytics.com*

https://updatemybrowser.org/Whitelist URLs:

https://bklinkglobal.com/

https://frameworks.hs.llnwd.net*/

https://d3j2p8vgajxtl2.cloudfront.net*/

https://bkguru.hs.llnwd.net*/

https://speq.compliancemetrix.com*/

https://www.google-analytics.com*/


6/20 & 6/22 6/27 & 6/29 7/11 &7/13 7/18 &7/20 August September

REV Implications Location Management Restaurant Configuration - Hours of Operation - Equipment Set up - Menu Item Set up - Restaurant AttributesUser Management - Adding users- Removing users- Modifying users

GuruREV Implications Foundations

CRT

Restaurant Routines Reports - Performance Scorecard- Module Completion - REV Implications

Logs REV Implications Evolving Action PlansAsk Us Calendar


9


10

System Functions Based on:

Key Points Outside Data Feed Data Derived From:

Restaurant Alignment Parent/Child relationship Access Restaurants

aligned to your profileY

• Fran Organizer • BKC Master Data

User Assigned Roles

Triggers different functionality capabilities

Can not manage roles above your own peer group

Y/N• Fran Organizer• BK LINK User Manager

RestaurantConfiguration

Provides more customization and system flexibility for routines and training

Franchisee managed • BK LINK

BK LINK has three key components that drive the system. Inaccuracy of anyone of these components will cause users to unsuccessfully navigate through the system


11

Restaurant Alignment provides visibility and access to each user for a defined group of restaurants. No alignment no visibility.

Reporting Operator

Vice President of Ops

Director of Ops A

Multi Unit A

1000

1001

1003

Multi Unit B

2000

2001

2002

Director of Ops B

Multi Unit C

3000

3001

3002

Multi Unit D

4000

4001

4002

1000 – 4002

3000 – 4002

4000 – 4002


Reporting Operator


Director of Ops A

Multi Unit A

1000

1001

1003

Multi Unit B

2000

2001

2002

Director of Ops B

Multi Unit C

3000

3001

3002

Multi Unit D

4000

4001

4002

12

Restaurant Alignment provides visibility and access to each user for a defined group of restaurants. No alignment no visibility.

Reporting Operator


Director of Ops A

Director of Ops B

Multi Unit A

1000

1001

1003

Multi Unit B

2000

2001

2002

Multi Unit C

3000

3001

3002

Multi Unit D

4000

4001

4002


Your user role defines the application functionality you can access or perform

ARL Restaurant Mgr. Team Member

GURU

* Take All Training (incl. FDN)* View Completions* View Reporting of associated Restaurants* Export Proficiency Chart

* Take All Training (incl. FDN)* View Completions* View Reporting for Restaurant* Export Proficiency Chart

* Take Team Member Training* View Completions* Take satisfaction survey

Restaurant Routines

* Add/edit/delete standard routines* Add/edit/delete equipment manager Add and schedule flexible tasks

* View Routines* Complete travel paths* Complete temps* View Digital/Export Temps* Add/Delete/Edit action items

No Access

Ops Calendar* Create and manage events* View calendar or agenda view

* Access Calendar view or agenda view

No Access

News Feed *Submit Polls and Quizzes

* Read Posts of individual store* Post a Memo to individual store* Like or comment on Posting to individual store

* Read Posts to individual store* Like or comment on Posting to individual store


•

•

•


Select Language

ARL and above:

Restaurant Manager

& Below (TM) :

Agree to confidentiality terms and conditions

Immediately watch

BK® LINK Training

Module

www.bklinkglobal.com

BK® LINK User name: [BK® Gateway User Name] BK® LINK Password: [BK® Gateway User Name]

BK® LINK User name: [BK® Guru User Name] BK® LINK Password: [BK® Guru User Name]

reset password and

setup security

questions

http://www.bklinkglobal.com/


16Print and post from the Resources Section


Upon entering BK® LINK, this will be the initial view…

• Create a post

• Navigate to Apps

• Acknowledge Daily Calendar event

Speaker: Rebecca Hill


• Adding equipment, tasks and menu items for your restaurants

• Promoting, deactivating, and transferring users

• Configuration of your restaurant

19


Customization of attributes, menu items, equipment, and hours of operation, drives GURU modules and routines to be specific to your restaurant

Location Management set up should be the first thing accomplished

Above Restaurant User: Users can manage locations beneath their hierarchy in FO

Managers: Can manage the attributes and hours

of their restaurant

Team Members: Have no access to Location Management

Administrators have no specific roles in Location Management.

Administrators can edit the master lists of menu items and equipment which will alter the available items to restaurants.

Customization of GURU reduces wasted time watching modules which don’t apply

With proper set up, routines can start working on Day 1 even without using Custom Task Management

• N/A


21


Examples

Restaurant Config. Location Mgmt. Config. What Happens?

Drive Through Restaurant Attribute • Drive through Training Video• Drive Through Routines

Dining Room Restaurant Attribute • Blue zone cleaning training video

Duke Broiler Equipment • Duke Broiler Training video• Broiler routines

Whopper Menu Item • Beef Cookouts• Training video

Shake Machine Equipment • QSC Temp


23

• Select the Administration tools icon, then Location Management to Access the Restaurant Setup

• Your Restaurant should be visible, then verify restaurant information by selecting “view”

View



• ARLs Will see only the restuarants that are aligned to them via Franchise Organizer

• To view a specific restaurant, click on view

• To edit the time zone and Temperature Scale information, click on the edit icon on the top right corner



25

You can click on the edit icon on the top right corner, this will take you into the editing screen where you can edit the time zone and Temperature Scale information if needed. You can leave or save by using the ff icons


After the Restaurant Details, you must edit the Restaurant Attributes

To add an item, click on the icon on the upper right corner, make sure to save!

To delete an attribute you must click on the trash can icon.



27

After the Attributes, you can edit the Hours of Operation

You can then edit each day of the week by selecting the edit button


28

You can then select all the pertaining times that affect each specific day

You can select if the day you are editing is open 24 hours or if that day the restaurant is closed

After that you must select the hours of operation

• Arrival Time

• Opening

• Closing

• Delivery Date

• Daypart start/end


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You can then select all the pertaining times that affect each specific day

If you are setting up a day that has the same features as a previously setup day you can click on “Copy Selected Hours” and pick the day you want to copy


• To copy and paste restaurant attributes from one location to another, choose the copy function in the top right hand corner






32


These tools manage master lists for ARLs in Location Management

Above Restaurant User: Users can add tasks in Task Management for their restaurants

Restaurant users: Restaurant users have no

access to these tools

Administrators can uniquely access Menu Management to add items as LTOs come and go or new permanent items are added.

Allows customization of BK LINK for each restaurant

N/A


34


35


36

Defining menu items

From the standard list that you see first you can delete or add items. To delete a Menu item you must click on the trash can icon. To add an item, click on the icon on the upper right corner


37

After clicking on the icon you will be taken to the add Menu Items page where you will select all the Menu Items that apply to your restaurant

You will see a search engine where you can search for items by name, handling profile or cookout category

Or you can add/delete directly from a comprehensive list. This list will be updated by BKC


38

Clicking on an item will add it to your restaurant list automatically.

By adding an item you will ensure the product is available in all logs it must appear in


39

In the list you may find one product in different formats. You must choose the one applying in your restaurant.

The list also contains non food items that must be selected according to the restaurant

NOTE: Even though not all items in the list are actual menu items, they have been placed here for selection since this is the list that will drive routines and logs regarding temperature checks


40


41


42





44


Promoting, deactivating, transferring users is done in User Management Manipulating users can only be done if the user is below your hierarchy in FO

Above Restaurant User: Users can manage other users in restaurants beneath their hierarchy

RGMs: Can promote users in their restaurant

Team Members: Have no access to User Management

• Administrators have no specific roles in User Management

Training customized based on individual role

Promoting and moving users is hassle free

Allows you to review training badges of each team member or manager

N/A


• Select the Administration tools icon, then User Management to access the User Setup section

• To add a new user click on the Plus icon on the upper right corner

Once all sections have been customized, its time to setup the users for your restaurant

Fill in …• First & Last Name• Username• Email• Role (select from drop list)• Password• Confirm Password• Home Location

(BK Restaurant)

Don’t forget to SAVE!



47

You can search within your own restaurant for a user

As with the Location Management you can also narrow down the search using the restaurant alignment


48

When searching you can select basic user information, location, role and status (active, inactive)


You will then be taken back to the user list where you can edit/view any user


50

When viewing or editing users, the first thing you’ll see is the profile. Here you can only Activate or Deactivate a user

Click on the edit button on the top right corner to change information like role for example


51

The Security tab will allow you to change the Password and Security Questions


52

In the Modules tab you will be able to see which modules were completed by that user as well as the completion date


53

In the Location tab you will see the restaurant assigned to that user, the number next to the Green house is the Team

Member’s home restaurant.

A Team Member can be assigned to more than one restaurant

but one will always be the home restaurant


54

You will also be able to see which badges have been earned by that user in the Badges tab.

By clicking on show badge history you will be able to see previously earned badges that have expired

This is where the REV Auditor will

verify Foundations Certificates


55

In the final tab you can see the user’s attributes.

This is linked to where this user will be assigned to work in the restaurant. This information will decide which modules will be available for the user.

If a Team Member will not be working in the kitchen, then you can trash the kitchen modules and they won’t show in that team member's training screen.

Only managers and above will have access to this tab.


56

Once users are setup you can transfer them to another restaurant by clicking on the “transfer user” icon in the user management main screen.

When clicked you will be asked to enter the user’s username and the new Home Location. The new location must be selected from a drop list where all your

available restaurants will be seen


57

Once complete, you must click on the save button. When done you will see the following message in the bottom right corner of the

screen


58

The next time that user logs in with his/her username and password, they will get a message

so that they can confirm the transfer


A

C

B

D


NOTE: If transferring Team Members between

organizations, you must call BK LINK Helpdesk to

complete this


6/20 & 6/22 6/27 & 6/29 7/11 &7/13 7/18 &7/20 August September

REV Implications Location Management Restaurant Configuration - Hours of Operation - Equipment Set up - Menu Item Set up - Restaurant AttributesUser Management - Adding users- Removing users- Modifying users

GuruREV Implications Foundations

CRT

Restaurant Routines Reports - Performance Scorecard- Module Completion - REV Implications

Logs REV Implications Evolving Action PlansAsk Us Calendar

confidential and proprietary information€¦ · confidential and proprietary information ... •...

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