connecting people, purpose, performanc .summary (1)
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Managing for Results
Connecting People, Purpose & Performance
Managing for Results
© 2014 MASST Associates, LLC When Results Matter
Addressing Your Opportunities & Challenges:– Managing change– New Programs or initiatives– Initiatives not started or unfinished – Nagging issues or challenges – Resource / investment alignment
• Capacity building / capital needs• Funding
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Managing for Results
Connect Investment, Measurement, Messaging
Mission(Clients)
Results /Outcomes
Outputs Activities
Inputs
Messaging(Development)
InternalInvestments
ExternalInvestments
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Board(s)
Managing for Impact
Engaging & Aligning Key Stakeholders
© 2014 MASST Associates, LLC When Results Matter
Clients
Line Management
& Staff
Executive Leadership
Investors
Volunteers & Community
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Managing for Results
PeoplePurpose
Performance
Desired State
Current State
Assess /Evaluate &Respond
Plan &Implement Select &
Prioritize
Gap Analysis
Feedback LoopFrequent reviewsHigh visibilityReevaluateModify as needed
Plan to SucceedMilestonesResponsibilitiesRealistic (resources)Communicate
Set the PrioritiesCritical?Easily achieved?Overlap?Timing?Resources?
Strategy vs ExecutionMeasurePain pointsWhat's needed?Resources?
"To Be"MissionVisionGoalsResults / Impact
"As Is"Realistically assessMeasurementsAnecdotesFeedback
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Stage One – Desired State
Managing for Results
© 2014 MASST Associates, LLC When Results Matter
“To Be”• What does success look like?• How is it measured:
• Outcomes / results metrics?• Key performance indicators (KPI)?• Service level agreements (SLA)?
PeoplePurpose
Performance
Desired State
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• What’s working well and what isn’t?• How do you know?
– What is measured?– What cannot be measured?
• What would you change? • What can’t you change?
Managing for Results
Stage Two – Current State“As Is”
Current State
PeoplePurpose
Performance
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• Distance between Strategy and Execution• How close (far) are you?• How do you know / how measured?• What is delaying or preventing you from getting
there?• What will it take to get there?
– Capacity / Resources?
Managing for Results
© 2014 MASST Associates, LLC When Results Matter
Stage Three – Identify the Gaps(“As Is” vs. “To Be”)
Gap Analysis
PeoplePurpose
Performance
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• Which initiatives will get you closer to achieving your goals faster?
• Assess / compare costs vs. benefits (ROI)• Early successes build the foundation for future
achievements:– Major / mission critical, or– Low hanging fruit
Managing for Results
Stage Four– Select & PrioritizeSelect &Prioritize
PeoplePurpose
Performance
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Stage Five – Plan & ImplementDetailed plan with names and dates: • Stretch but realistic
– Time & resources
• Start at the end • Build on success• Co-dependencies• Serial or parallel?
Managing for Results
© 2014 MASST Associates, LLC When Results Matter
Don’t let the perfect be the enemy of the good
Plan &Implement
PeoplePurpose
Performance
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Managing for Results
Assess /Evaluate &Respond
PeoplePurpose
PerformanceStage Six – Assess / Evaluate / Respond• Are you achieving your goal(s)? • Ongoing - continuously evaluate and revise as
needed (“no plan withstands first contact with the enemy”)
• Mutual shared accountability• Highly visible• Adjust / revise as needed • Periodic “Tune-up”
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Peter Miragliotta, Jr., MBAPresident
MASST Associates, LLC
www.masstassoc.com
Twitter: @MASSTPMirag
When Results Matter