consumer protection
TRANSCRIPT
Consumer Protection
Act,1986
Who is a Consumer ?
In spite of all Firstly we have discuss about……....
Examples of Consumers are:-
Why we need consumer protection?
Consumer Protection ACT,1986
To Safe the consumers, a act was passed by the government,
General characteristics
The act applies to whole of india expect the state jammu & kashmeer.
It gives some rights to the consumerThis act is based on principle of
compensationProvide cheap & speedy redressal
mechanism Applies on all good and services except
specified in govt. of india notification.
Right to Informatio
nRight to Safety
Right To Choose
Right To Heard
Right to seek
Redresal
Right to Education
Consumer Rights
REQUISTIES OF A COMPLAINT
Who can file a complaint
Where to file a complaint
How to file a complaint
What constitutes a complaint?
Procedure for filing the appeal
FORUM & JURISDICTION
Consumer Disputes Redressal Forums (District
Forum)◦ Claims less than or equal Rs.20 lacs.
Consumer Disputes Redressal Commissions (State Commission)
◦Claim more than Rs.20 lacs & less than Rs.1 crore & appeals.
National Consumer Disputes Redressal Commission (National Commission)
◦Claim equal to Rs.1 crore & appeals
Major federal consumer protection agenciesand their main responsibilities
Federal Trade Commission
Competitive pricing Deceptive trade practices Packaging and labeling Consumer credit disclosure and reporting Online privacy
Food and DrugAdministration
Safety, effectiveness, and labeling of drugs, foods, food additives, cosmetics, and medical devices Standards for radiation exposureToxic chemicals research
Consumer ProductSafety Commission
Safety standards for consumer products Flammable fabrics, hazardous substances, poison prevention packaging
Major federal consumer protection agenciesand their main responsibilities
National HighwayTraffic Safety Administration
Motor vehicle safety standardsAutomobile fuel economy standardsNational uniform speed limitConsumer safeguards for altered odometers
Department of Justice
Fair competition Consumer civil rights
National TransportationSafety Board
Airline safety
Consumer’s Responsibilities
i. Consumer must exercise his rightsii. Do not buy blindlyiii. Filing complaint for the redressal of genuine
greivancesiv. Do not compromise with qualityv. Beware of false advertisementvi. Do not Forget to get Receipts and guranteevii. Do not buy in hurry
Benefit◦ Disposal within 90 days
◦ No adjournment shall ordinarily be granted - Speedy trial
Relief◦ Removal of defects in goods or deficiency in services.
◦ Replacement of defective goods.
◦ Refund against defective goods or deficient services.
◦ Compensation.
◦ Prohibition on sale of hazardous goods.
