corporate internet banking service faqpic.bankofchina.com/bocappd/my/201601/p...corporate internet...

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马中行服务热线 BOCM Customer Service Hotline: 03-20595566 Website: www.bankofchina.com/my

Corporate Internet Banking Service FAQ

1. How do I apply for BOCNET (Bank of China Internet banking Service)? .............................. 2

2. What are services available on Bank of China Internet Banking (BOCNET)? ........................ 2

3. What do I need for access to BOCNET? .................................................................................. 2

4. What software and browser do I need for access to BOCNET? ............................................... 3

5. How do I install the BOC Internet Banking security applet? Why do I fail to download the

security applet? What should I do if an error code appears during installation? ............................... 3

6. What should I do if I encounter SSL server certificate warning when I access the Service? ... 4

7. How can I log in to BOCNET? ................................................................................................. 4

8. What are the functions of the E-Token? ................................................................................... 7

9. What do I need to do if I lost my E-token, or forgot my BOCNET User ID and Password? ... 7

10. What do I need to do if I have lost or misplaced the E-Token? ............................................ 7

11. What can I do if I am not able to log in to BOCNET with the correct BOCNET User ID

and password? ................................................................................................................................... 8

12. How can I perform BOCNET (Corporate) transfers? ......................................................... 12

13. How do I add a payee for fund transfer? ............................................................................ 12

14. What are the types of Funds Transfers that I may perform? ............................................... 12

15. When can I perform a Funds Transfer? .............................................................................. 12

16. What is the transfer limit for funds transfer? ...................................................................... 13

17. Can I make changes to my transaction limit? ..................................................................... 13

18. BOCNET remittance Fees and Charges ............................................................................. 13

19. SMS Notification ................................................................................................................ 14

20. How to operate Batch Payment Transaction? ..................................................................... 14

21. How do I know the exchange rate for the transactions performed in different currencies? 15

22. What if my computer hangs or the internet connection is cut off in the course of

performing banking transaction via the Service? ............................................................................ 15

23. When I access to the Service, why does it prompt "dialog failure"? .................................. 15

24. What should I do if I find the information displayed is in the wrong format or incorrect? 15

25. What should I do if I suspect that my E-Token is stolen or that there has been unauthorized

access to the Service? ...................................................................................................................... 16

26. How can I terminate the Service? ....................................................................................... 16

27. Contact Us .......................................................................................................................... 16

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1. How do I apply for BOCNET (Bank of China Internet banking Service)?

In order to apply for the Service, you must have at least one account with Bank of China

(Malaysia) Berhad (the "Bank").

Please complete the Bank's Internet Banking Service Application Form and visit the

Bank's counter at any of our branches during office hours together with the Resolution.

2. What are services available on Bank of China Internet Banking (BOCNET)?

Corporate Internet Banking Service

We provide a wide range of corporate internet banking services for your convenience:

Account Management: Today Balance Enquiry, Today Transaction Enquiry,

History Balance Enquiry, History Transaction Enquiry, New and Old account

number enquiry.

Transfer and Remittance: Set up Single Payment, Set up Batch Payment,

Authorize Payments, Cancel Payments, Amend Payments, Payments Enquiry.

Self Service Management: Welcome Message, Change Password, Payee

Management

Convenience Services: Tool Download, Foreign Currency Rate Enquiry.

3. What do I need for access to BOCNET?

Upon approval of your application for the Service, you will collect your User ID，PIN

Mailer over the Bank's counter at any of our branches.

You can start using the Service upon receipt of the User ID, password and an E-Token.

Users are required to activate their E-token via our Corporate banking login web page.

To access to the Service and perform secured transactions, please use the User ID,

password and the one-time passcode generated by your E-Token.

Please be sure to (i) keep your User ID, password and E-Token safe and secure and

never give them out to any other person and (ii) take the necessary security precautions

measures and practices.

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4. What software and browser do I need for access to BOCNET?

A personal computer that connects to the internet with Windows 2000, Windows XP,

Windows 2003 , Windows Vista or later version(s). IOS System may not access the

Service.

You would need Microsoft Internet Explorer 5.5 or later version(s). As a security

precaution, please configure your Internet Explorer such that your User ID and

password are not saved in your PC.The site is best viewed on 1024 x 768 pixels or

above resolution.

Anti-virus, anti-spy and firewall software must be installed in your personal computer

particularly when they are linked via broadband connections, digital subscriber lines or

cable modems.

5. How do I install the BOC Internet Banking security applet? Why do I fail to

download the security applet? What should I do if an error code appears

during installation?

Installing the security applet may prevent other persons from controlling your computer

and stealing your User ID, password and other important data by using worms (e.g.

Trojan software). When you log in to the internet banking for the first time, you should

click the link " Click to Install SafeControll " to download and install the internet

banking security applet, or otherwise you will not be able to key in the login password.

If you fail to download the security applet, it might be because your security software or

firewall has stopped the downloading process. You may consider temporarily disable

your security software and firewall and re-enable them after you have successfully

downloaded and installed the security applet. It might also be caused by an unstable

connection between your computer and the Internet. If your network connection is

unstable and results in incomplete data download, please download the security applet

again.

If the error code appears during the installation of the security applet, it might be

because the version of security applet downloaded is incompatible with your operating

system. If you use an English-version operating system, please download the applet on

from the English-version internet banking login page. If you use the Chinese-version

operating system, please download the applet from the Chinese-version internet

banking login page.

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6. What should I do if I encounter SSL server certificate warning when I access

the Service?

If you encounter SSL server certificate warning when you access the Service, you

should terminate the login session and inform us through 03-20595566 immediately

after logging off.

7. How can I log in to BOCNET?

You can access BOCNET (Malaysia) via www.bankofchina.com/my.

Read and understand the Corporate Internet Banking Security Alert, click

“Understand & Confirm Login Internet Banking” icon to proceed for BOCNET login.

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BOCNET uses a Security Applet to protect your User ID and password. On your first

login, the following page will show up, indicating that you need to install the Security

Applet. Please select "Click to Install SafeControll" to install the Security Applet.

Please select the correct Applet language according to your OS setting.

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After you have completed the Security Applet installation, you may be prompted by IE

to "Enable" or "Don't Enable" the Security Applet the next time you access BOCNET.

Please choose ENABLE.

The BOCNET Login page with functional Security Applet in shown below. Please

input your User ID, password and E-Token OTP. User ID and password are case

sensitive, while verification code is not.

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8. What are the functions of the E-Token?

E-Token is a security device that is provided to you to enable you to access BOCNET .It

will generate a unique 6-digit passcode, also known as a one-time password (OTP),

which is displayed on a small screen on the E-Token, when activated by user. Each OTP

has a limited time frame and can only be used once. Hence, please input the OTP within

its time span for authentication when you log in to the Service. If not, you will need to

re-activate it again to obtain a new OTP. The E-Token generally expires in 3-4 years

and replacement can be done over the Bank's counter.

9. What do I need to do if I lost my E-token, or forgot my BOCNET User ID and

Password?

In the event of loss, theft or negligent damage to the E-Token, or forgot BOCNET User

ID and password please proceed to one of our branches with a valid identification card

or passport to request for a replacement.

10. What do I need to do if I have lost or misplaced the E-Token?

The first five tokens upon application will be issued free of charge. In the event of loss,

theft or negligent damage to the E-Token, please proceed to one of our branches with a

valid identification card or passport to request for a replacement. The replacement fee is

RM30.00*. *subject to GST 6%.

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11. What can I do if I am not able to log in to BOCNET with the correct

BOCNET User ID and password?

For security reasons, if you have tried to log in to BOCNET with your PIN/E-Token

passcode unsuccessfully for 5 times in a day and were unsuccessful, your PIN/E-Token

will be locked and released the next day. However, if you have tried to log in

unsuccessfully for a total of 15 times consecutively, the PIN/ E-Token will also be

locked until it is unlocked over the counter. Please proceed to any of our branches with

a completed application form, duly signed by the authorized personnel, to unlock the

E-Token and apply for a new PIN.

If you have entered the User ID and PIN correctly but the message is still "password is

invalid", please try the following:

a) Check your access page to BOCNET and make sure that you see the access page as

per the picture below.

b) BOCNET uses control a security applet to protect your User ID, PIN and E-token

Token passcode. Hence, if you are unable to login to BOCNET, please remove the

control applet and reinstall. You need to be the computer administrator to do this. Please

follow the following steps to reinstall:

Step 1: At Control Panel, select BOC Security Applet and remove it.

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Step 2: Enter the BOCNET login page and it will prompt you on the applet installation.

Click on it and proceed accordingly.

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Step 3: Close all browsers and log in to BOCNET.

c) If you confirm that you have entered the correct website with the applet properly

installed but you are still unable to log in, please try to clear your browsing history.

d) If you are still unable to log in after trying all the above, please kindly proceed to our

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branch for assistance.

12. How can I perform BOCNET (Corporate) transfers?

BOCNET (Corporate) supports transfers within BOC Malaysia transfers to BOC

Malaysia and global remittance. Before performing the transfer on BOCNET

(Corporate), payees must be added. When you authorize BOCNET transfer transactions,

please key in the E-Token to submit.

(Reminder: For payee name kindly fill in Beneficially Full name with CAPITAL

LETTER)

13. How do I add a payee for fund transfer?

You can log in to BOCNET to add a payee.

14. What are the types of Funds Transfers that I may perform?

There are 4 kinds of funds transfers:

i. Funds Transfer to BOC account.

To transfer funds within your own BOC accounts.

ii. Funds Transfer within BOC account.

To transfer funds within your own BOC accounts.

iii. Global Remittance

To transfer funds to overseas bank via telegraphic transfer (T/T).

iv. Other Domestic Bank Transfer

To transfer funds to others local bank via InterBank Giro (IBG)

15. When can I perform a Funds Transfer?

Type of Transfer Transaction Time

Transfer to account within the Bank At any time except during the system

maintenance period (Same Currency)

Transfer to account within the Bank

(Cross Currencies) Business days / Banking Hours

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Telegraphic Transfer outside Malaysia in 9:15 am - 4:00 pm

USD/ CAD/ EUR/ GBP/JPY/ SGD / AUD /

HKD

Interbank Giro (IBG) Business days / Banking Hours

5.01 am - 11.59pm

Business Day means Mondays to Fridays except when a public holiday or other

government gazetted holiday occurs on such days.

16. What is the transfer limit for funds transfer?

Transaction Type Corporate (MYR)

Transfer to own group of accounts within BOCM Unlimited

Transfer to third party accounts within BOCM 10,000.00

Remittances to outside Malaysia 10,000.00

Interbank Giro (IBG) 500,000.00

Transaction Type (External Account) Corporate (MYR)

Transfer to own group of accounts within BOCM Unlimited

Transfer to third party accounts within BOCM 10,000.00

Remittances to outside Malaysia 10,000.00

Interbank Giro (IBG) 10,000.00

17. Can I make changes to my transaction limit?

You can set up transfer limits for accounts over the counter.

18. BOCNET remittance Fees and Charges

BOCNET Services Fees (Each transaction)

Outward Remittance (International)

Remit from MYR AC

Transaction ≤ RM5,000 . Cable fees： RM30.00 + handling fees：RM2.00

Transaction ≥ RM5,000 . Cable fees : RM30.00

Remit from FCA AC

Transaction ≤ RM5,000 . Cable fees： RM30.00 + handling fees：RM2.00+ service fees: USD

4.00

Transaction ≥ RM5,000 . Cable fees : RM30.00+ service fees: USD 4.00

Above fees and charges subject to 6% GST.

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19. SMS Notification

a) Operator change of password

b) Last authorizer approves the transaction.

20. How to operate Batch Payment Transaction?

(1) Select “Transfer and Remittance”- “Batch Payment” or “Convenience Service” –

“Tool Download” , download Batch Payment Tools.

(2) Click, download and install Batch Payment Tool

(3) After the sofeware install click on , select “RUN”

(4) Select: “Malaysia” and log in.

(5) Click “Save”, as Excel files.

(6) Click “Open” than key in all the remittance beneficially information and save as

“txt”.

(7) Go to “Transfer and Remittance” - “Batch Payment”, click “upload file” and up

load the “txt” file.

(8) Go to authorize page and approve the batch payment.

Remark:

(a) Maximum transaction volume: 1000 transaction.

(b) Payer bank number: 00067

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21. How do I know the exchange rate for the transactions performed in different

currencies?

You may click on the 'Exchange Rate Enquiry' option on the transaction page to get the

real time exchange rate when you fill in the transfer instruction, but it may differ from

the actual rate you get as the exchange rate could change during the time that you take

to complete the transaction. Once you have completed the transaction, click 'Confirm'

and you will receive a confirmation showing the actual exchange rate applied to the

transfer.

22. What if my computer hangs or the internet connection is cut off in the course

of performing banking transaction via the Service?

If this occurred, you should resume access to the Internet and login to the Service in the

normal way and check the balance or transaction records of your account through

"Accounts Overview" and "Transaction Records" in "My Accounts", and determine

whether or not any transactions you were contemplating have been successfully

fulfilled.

If the transactions have been successfully completed, you need not take any further

action. If the transactions have not been completed, you may perform the transaction

again according to your needs. If you have any questions or need any help, please

contact us at 03-20595566.

23. When I access to the Service, why does it prompt "dialog failure"?

After you have login to the Service, if you leave it unattended for a long time, the

system will prompt "dialog failure" and log you off automatically. If you still want to

use the Service, please login again. Such design is to prevent unauthorized access to

your account if you leave your computer unattended and forget to exit the Service.

24. What should I do if I find the information displayed is in the wrong format or

incorrect?

Please contact us at 03-20595566 immediately for us to look into the problem.

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25. What should I do if I suspect that my E-Token is stolen or that there has been

unauthorized access to the Service?

Please contact us at 03-20595566 immediately to report the case.

26. How can I terminate the Service?

You may terminate the Service by submitting the Bank Internet Banking Service

Application Form indicating cancellation of the Service.

27. Contact Us

Please contact us at 03-20595566 should you have any queries on Internet Banking

related issues.

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