©  Life  Skills  Consultants  Pvt.  Ltd.    

Building Blocks of Success

Mission:

To provide V a l u e - a d d e d B u s i n e s s

C o n s u l t i n g to Organizations at the

T r a n s f o r m a t i o n S t a g e , enabling

them to deliver their E n d e a v o r s with

E f f i c a c y

About Life Skills

Why    Life  Skills  

We  adopt  a  novel  approach  to  Business  Transforma=on  Consul=ng.  

We  not  only  assist  in  construc=on  of  the  Business  Strategy  but  also  facilitate  the  implementa=on  and  alignment  of  objec=ve  deliverables  derived  during  Business  Strategy  formula=on.    

ü  Seasoned  team  with  Cross  Industry  exper=se  and  deep  execu=on  skills  ü  Experienced  in  leading  large  scale  business  transforma=on  ini=a=ves  ü  Strategy  framework  that  can  be  deployed  across  industry  segments  ü  Young  and  dynamic  delivery  consultants  for  implementa=on  and  constant  monitoring  

 

The Life Skills Difference

ü  Client  Partnership  -­‐  We  collaborate  with  our  clients  to  become  integrated  client  partner  serving  as  an  extension  of  their  management  teams.    

ü  Pragma6c  Business  Solu6ons  -­‐  We  recognize  that  the  right  business  improvement  solu=ons  must  meet  client's  expecta=ons.  Thus  we  develop  and  implement  innova=ve,  pragma=c  solu=ons  which  give  sustainable  results.  We  focus  on  core  opportuni=es  which  deliver  the  highest  returns  in  the  quickest  way.    

ü  Unbiased  Client  Advisory  -­‐  We  provide  client  advisory  services  as  independent  advisors.  We  are  not  a  provider  of  outsourced  services,  soLware/hardware  technology  or  aNest  services.  Thus  we  are  unbiased  and  en=rely  focused  on  our  clients'  return  on  investment.    

ü  “Customer  First”  Culture  -­‐  As  a  professional  services  firm,  we  have  embedded  our  clients'  priori=es  in  our  organiza=onal  model,  recrui=ng  programs  and  incen=ve  systems.  Our  clients  come  first  and  have  the  highest  precedence.    

ü  People  Exper6se  -­‐  Our  client  service  philosophy  recognizes  that  world-­‐class  advisory  is  delivered  by  talented  and  top-­‐quality  professionals.  ALer  our  clients,  our  people  are  our  greatest  assets.  

What we do

An  Organiza6on  faces  mul6ple  complica6ons  during  its  life  cycle:    Opera=onal   inefficiency,  Non-­‐op=mal  use  resources,  Redundant  costs,      Uninformed  decisions,  Unstructured   business   strategy,   Conflic=ng   func=onal   priori=es,  Reducing  margins  with  stagnant  growth  and  many  more.        

To remain competitive an organization continuously needs to evolve itself through various transformation initiatives. We partner with our customers in these transformations to deliver results and achieve business success.

1.   Business  Transforma6on  through  “Intent  to  Delivery”  2.   Lean  –  Training  &  Deployment  

Our  Services  

Business Transformation – Intent to Delivery

Our  “Intent  to  Delivery”  (ITD)  model  ensures  deriva=on  of  strategic  objec6ves  leading  to  specific  ac6on  plan  at  func6onal  and  individual  level.    

ü  A  simple  and  highly  effec=ve  strategic  framework    ü  Captures  intent  and  aspira=ons  of  the  relevant  

internal  and  external  customers  of  the  company.  ü  Converts  them,  through  expert  facilita=on,  into  

specific  measurable  ac=ons  through  a  unique  deployment  methodology.    

Intent to Delivery

Our �Intent to Delivery�� model ensures derivation of strategic objectives leading to specific action plan for function and individual level, thus knitting the entire organization together toward identified organizational goals.

•  A simple and highly effective strategic framework

•  Captures intent and aspirations of the relevant stakeholders of the company @ Organization, Business, Functional and Individual level

•  Converts them into specific measurable actions through a deployment methodology.

Duration: 3 days Who Should Attend: •  Senior Leadership Team •  Functional Heads •  Key People

ITD  knits  en6re  organiza6on  together  towards  iden6fied  organiza6onal  goals    

Enhancing  the  Organiza=on  Capability  to  being  Strategy  Focused  from  being  Opportunity  Focused    

Three Stages Of Business Transformation

Business  T

ransforma6on

 

Stage  1  Ad  hoc      More  opportunity  focused  with  less  impact  assessment  on  every  area  of  organiza=on.  Non  robust  system  integra=on  of  business  cri=cal  processes.  Self  driven  accountability    

Opp

ortunity  Aligne

d  

Strategy  Aligne

d  

Stage  2  Documented    

Clear  business  strategy.  Organiza=on  structure,  processes,  controls,  and  people  aligned  to  the  central  strategy.  Casual  assessment  of  compe=tors  and  markets.  Focus  on  planning  .  Clear  roadmap  for  improvement  across  func=ons    

Stage  3  Self  Sustained          Con=nuous  Market            and  Customer  Assessment,  newer  markets  crea=on,  strong  flexibility  to  modify  and  scale  up  without  puYng  pressure  on  any  aspect  of  business.  Strong  people  focus    

Custom

er  and

 Market  A

ligne

d  

• Business  Intent  -­‐  WHATs  

• Personal  Aspira6ons  

Capturing  Aspira6ons  

• Align  Team  &  Priori6ze  Ac6on  Plan  

• Deploy  Ac6on  Plan  

Crea6ng  a  Shared  Strategy  Roadmap  

Strong  Review  Mechanis

ms    

Monitoring  and  Review  

Steps to Successful Business Transformation

Alignment  with  the  team  is  extremely  essen=al  for  success  of    deployment  of  any  ac=on  plan  

Business  WHATs  are  converted  to  Business  HOWS.  Second  and  third  level  drilled  down  clearly  defines  specific  ac=on  plans.  Refer  Examples  in  subsequent  slides    

Business Intent (WHATs) to Actions (HOWs)

Business  Intent  Providing  Excellent  value  and  service  Deligh6ng  Customers  

Delivering  profitability  

Business  HOWs  –  LEVEL  1  

Engaged  and  efficient  channel  partners  

Effec=ve  Supply  chain  management  

Product,  Pricing,  innova=on  

Customer  driven  Product  Planning  

Resource  planning  and  capability  building  

Infrastructure  and  systems  support  Con=nuous  need  assessment  of  customer  to  align  product  and  systems    Effec=ve,  =mely  communica=on  and  resolu=on  

Best  product  mix  

Op=mum  u=liza=on  of  funds  

Effec=ve  Cost  Controls  

Aligned  Organiza=onal  Structure  

EXAMPLE  1  :    ITD  for  a  Tex=le  Company  

Prioritizing the Business HOWs – First Level

Strategy  Matrix  Im

portan

ce    

Engaged  and  effi

cien

t  chann

el  partners  

Effec=ve  Supp

ly  chain  m

anagem

ent  

Prod

uct,  Pricing,  inno

va=o

n  

Custom

er  driv

en  Produ

ct  Plann

ing  

Resource  plann

ing  and  capability  bu

ilding  

Infrastructure  and

 system

s  sup

port  

Con=

nuou

s  need  assessmen

t  of  

custom

er  to

 align  prod

uct  a

nd  sy

stem

s    

Effec=ve,  =mely  commun

ica=

on  and

 resolu=o

n  

Best  produ

ct  M

ix  

Op=

mum

 u=liza

=on  of  fu

nds  

Effec=ve  Co

st  con

trols  

Organiza

=onal  aligne

d  Structure  

Total  

Providing  Excellent  value  and  service   9   h   h   m   h   h   h   h   h   m   m   m   m   702  

Deligh6ng  Customers   9   h   h   h   h   m   m   h   h   m   m   l   m   630  Delivering  profitability   9   h   h   h   m   h   h   m   l   h   h   h   m   738  Total       243   243  189  189   189   189   189   171   135   135  117  81      

Note:  Life  Skills  facilitates  the  strategy  roadmap  sessions  with  aspiring  organiza=ons  

Priori=zed  Business  HOWs  aLer  correla=ng  them  with  Business  Intent  Business  Intent    

Second Level Drill Down of Prioritized HOWs

Second  Level  Drill  Down  Engaged  and  efficient  channel  partners  

Effec=ve  Supply  Chain  Management  

Product,  Pricing,  Innova=on  

Customer  Driven  Product  Planning    

Resource  Planning  and  Capability  Building    

Infrastructure  and  Systems  Support  

Con=nuous  Need  Assessment  of  Customer  to  align  product  and  systems    

Effec=ve,  =mely  communica=on  and  resolu=on    

Second  Level  Priori6zed  Ac6on  Plan  Channel  Produc6vity  focus  Exploring  new  and  alternate  channels  to  reach  out  to  target  segment  Product  wise,  partner  wise  contribu6on  monitoring  to  reduce  varia6on  in  Target  Vs.  Achievement  Compe66on  benchmarking  on  product,  pricing,  promo6ons,  ac6vi6es  Trend  analysis  to  enhance  accuracy  of  demand  es6mates  Inter-­‐linked  produc6on  planning  ensuring  on-­‐6me  delivery  resul6ng  in  good  word  of  mouth  of  channel  IT  infra  deployment  to  monitor  product  at  every  stage  of  supply  chain  integrated  with  communica6on  to  Channel  Product  composi6on  to  increase  Net  Realized  Value  Strong  Management  repor6ng,  analysis  and  review  mechanism  New  product  launch  in  accordance  with  changing  customer  preferences  Channel  involvement  and  Feedback  for  enhancing  value  preposi6ons  Accurate  Procurement  of  orders  against  forecas6ng  Assessment  of  requirement  Vs.  organiza6on  structure  Performance  Driven  Organiza6onal  Culture  Strategy  linked  Key  Result  Areas  Effec6ve  Warehouse  Management,  implementa6on  of  5S  and  Lean  principles  Automa6on  to  reduce  Non  Value  add  ac6vi6es  focusing  building  opera6onal  efficiencies  and  scalability  Warehouse  Layout  -­‐  Time  &  Mo6on  study  Automa6on  in  Warehouse  Vendor  Management  -­‐  Finance  Return,  Defect  &  Credit  analysis  

Note:  This  is  not  a  comprehensive  list  but  only  the  top  priori=zed  second  level  drilled  down  ac=on  plans.  Measures  derived  around  these  ac=on  plans  will  ensure  achievement  of  Business  Intent  

Starting Point for your organization!!

•  Define  business  intent  •  Create  a  strong  strategy  roadmap  for  the  next  financial  year  •  Align  the  organiza=on  towards  the  strategy  roadmap  and  ac=on  plans  •  Make  organiza=on  ready  for  scalability  for  next  financial  year  •  Ensure  achievement  of  business  intent    

“Intent  to  Delivery”  model  can  also  be  used  to  derive  a  FUNCTIONAL  INTENT  into  Ac=on  Plan    

Life  Skills  conducts  the  “Intent  to  Delivery”  session  to  translate  business  aspira=ons  into  ac=onable  business  plan  for  organiza=ons  aspiring  to  grow.  

ITD – Program Outline

Module Objectives Expected Output

Articulation of Vision

• Management Expectations (long term and Short term).

• Deciding on pillars of Success

• 3 Most important outputs

• 5 Most critical issues

• Overall plan of Strategy Deployment

The Team Defines

• Defining Strategic Pillars

• Assessment of environment outside and within

• Map Competition vis-à-vis key business fundamentals

• Resource, Process, System and Financial assessment

• Focus on desired outcomes, Financial and Non-Financial

Moment of Truth

• Execute strategy using strategy mix and Qualitative skills

• Identify top critical focus areas for the Organization

• Focus on important activities

• Apply effective planning and prioritization skills

Delivering Performance

• Define Measurement matrix

• Assign responsibility and ownership

• Balance key priorities.

• Eliminate low priorities and time-wasters.

• Use planning tools effectively.

ü  Financial  Numbers  

ü  Budgets  

ü  KRAs    

Lean Training and Deployment

Linking  Business  Strategy  to  Cri=cal  Business  

Processes  

Capturing  the  expecta=ons  of  Customers  and  building  into  Business  Strategy  

Processes  and  

Systems  

Business  Objec=ve  Delivery  

People  

Technology  

Organiza=on  Culture  

Customer    Shareholders  

Engaging  Employees  and  crea=ng  a  culture  of  Problem  Solving  and  Knowledge  Sharing  

Lean  Strategy  

Lean  knits  together  organiza6onal  gaps  that  are  the  root  causes  of  “WASTES”  –  Inefficiencies  across  Organiza6on  (Visible  and  Invisible)  

Significant  Tangible  Business  Benefits  Exists  That  Can  Be  Exploited  Immediately  

Imagine  Office  Processes  with:  

Lean  Thinking  is  all  about  con6nuous  Waste  Elimina6on.  

A  principle  driven,   tool   based   philosophy   that   focuses   on   elimina=ng  waste   so  that  all  ac=vi=es  /  steps  add  value  from  the  customers  perspec=ve.  

Imagine  your  work  environment  that  has:    -­‐  Greater  produc=vity      -­‐  Greater  throughput      -­‐  Improved  quality      -­‐  Reduced  cycle  =mes      -­‐  Less  fire-­‐figh=ng      -­‐  Smoother  opera=on      -­‐  Reduced  opera=ng  costs    

LEAN

LEAN Overview

Relentless  Focus  on  

Reducing  non-­‐value  adding  ac2vi2es  

Produc6vity  

Customer  sa6sfac6on  

Profit  

Customer  responsiveness  Capacity  

Quality  

Cash  flow  

On  6me  delivery  

Cost  Defects  

Lead  6me  

Inventory  

Cycle  6me  Space  

Waste!  

A  Successful  Lean  Implementa6on  ensures  that  the  changes  are  deployed:  On-­‐=me  |  Within  budget  |  With  desired  results  |  Minimized  side  effects  

Lean Benefits

Selected  par=cipants  trained  on  

Lean  

Improvement  Projects  

iden=fied  by  Life  Skills  

Progress  Monitoring  by  Life  Skills  

Project  Submission  

Valida=on  by  Life    Skills    

experts  

Test  and    Lean  

Cer=fica=on  

Proposed  Deployment  Model  :  Training  and  Con6nuous  Mentoring  

ü  2  days  Lean  Thinking  Workshop  for  the  project  team  ü  Con=nuous    mentoring  and  coaching  to  the  employees,  involved  in  the  project,  by  Life  Skills  

through  the  project  life  cycle.    ü  Life  Skills  will  engage  for  monthly  project  reviews  and  feedback  along  with  Senior  Leadership  

Team  ü  Final  Presenta=on  by  the  respec=ve  project  teams.  Evalua=on  of  the  project  by  Life  Skills  

Experts  and  Senior  Leadership  Team  of  the  organiza=on.    ü  Test  and  Cer=fica=on  for  those  whose  projects  get  approved  post  presenta=on  ü  Dura=on  –  3-­‐5  months  

Model

Our  methodology  of  working  together  with  the  project  team  allows  the  implementa6on  to  achieve  the  desired  business  results.    

•  Simula=on  on  applica=on  of  Lean  Tools  •  Introduc=on  to  VSM  (Value  Stream  Mapping)  

•  Crea=ng  the  End  to  End  Process  Value  Stream  

•  Understanding  VA/NVA  •  Understanding  Lead  Time  ladder  •  Iden=fying  Kaizen  •  5  Why  –  Root  Cause  Iden=fica=on  Methodologies  

•  Process  Value  Streams  for  iden=fied  business  processes  

•  Business  Dashboards  and  Review  Structure  –  4  Quadrant  Approach  

•  Crea=ng  the  linkage  of  Business  Strategy  to  Business  Cri=cal  Processes  

•  Why  Lean?  •  Lean  Thinking  –  Customer’s    Need  from  a  Process  

•  Toyota’s  Lean  principles  •  Overview  of  5S-­‐Founda=on  of  Lean  •  Introduc=on  to  Lean  Tools  

•  7  Wastes  •  Poka  Yoke  •  Visual  management  •  Standard  Work  Management  •  Cell  Concept  •  Single  piece  and  batch  flow  •  Push  and  Pull  System  •  Heijunka  •  Jidoka  

DAY  ONE   DAY  TWO  

Two Days Lean Training

Client Results – Business Transformation through “Intent to Delivery” ���

Industry   Major  Outcomes  Service  Sector  Company  

ü  More  than  2  fold  increase  in  EBIDTA  (Averaged  2011-­‐12,  2012-­‐13*)  from  2.1%to  4.3%  in  2013-­‐14.  Outlook  of  5.4%  for  year  2014-­‐15  

ü  30%  +  growth  in  Gross  Margins  from  2012-­‐13  to  2014-­‐15.    ü  14%  increase  in  employee  produc=vity  (Gross  Revenue  per  Employee)  ü  Strong  financial  control  and  planning    

Product  and  Distribu6on  Focused  Company  

ü  More  than  24%  increase  in  Net  Realized  rate  ü  300%  plus  increase  in  Retailer  Base  across  India  ü  72%  increase  in  Gross  Revenue  ü  Systems  integrated  opera=ons  ü  Inventory  reduc=on  from  6.2  months  to  3  months    

Asset  Intensive  Company  

ü  Asset  Maintenance  Cost  reduced  by  18%  ü  Cash  flows  improvement  by  21%  ü  Idle  Time  reduc=on  of  assets  ü  ERP  assessment,  deployment  and  customiza=on  for  business  process  scalability  ü  Organiza=on  re-­‐structuring  for  establishing  accountability    

Client Results – Lean Training & Deployment

Industry   Major  Outcomes  Lean  Training  &  Cer6fica6on  

ü Trained  and  Cer=fied  over  1200  employees  across  various  large  small  and  medium  organiza=on  including  Airtel,  Essar  Steel,  Essar  Power,  Essar  Logis=cs,  Essar  Shipping,  Essar  Projects,  Oando  PLC  -­‐  Nigeria,  Helios  Towers-­‐Nigeria,  ITC,  BD  India,  All  Cargo,  SoLage  Informa=on  Technology  amongst  others.    

Lean  Mentoring  and  Impact  

ü Lean  projects  mentored  by  Life  Skills  during  2013-­‐2015  resulted  in  annualized  financial  impact  of  over  343  Cr    

ü One  of  the  project  mentored  at  Essar  won  the  coveted  DL  Shah  Na=onal  Quality  Award    

Process  Re-­‐engineering  

ü Process  re-­‐engineering  done  for  all  Customer  interfacing  processes  at  a  power  distribu=on  company  

ü Defined  “To  be”  Processes  for  all  the  func=ons  of  Water  Distribu=on  company  in  India  

Key Clients

feel  free  to  get  in  touch  with    Indresh  Saluja  +919910007171  Indresh@lifeskillsconsultants.com      Walnace  Dias    +919769211499    walnace@lifeskillsconsultants.com      www.lifeskillsconsultants.com