creating a strategy roadmap for your business
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© Life Skills Consultants Pvt. Ltd.
Building Blocks of Success
To provide V a l u e - a d d e d B u s i n e s s
C o n s u l t i n g to Organizations at the
T r a n s f o r m a t i o n S t a g e , enabling
them to deliver their E n d e a v o r s with
E f f i c a c y
About Life Skills
Why Life Skills
We adopt a novel approach to Business Transforma=on Consul=ng.
We not only assist in construc=on of the Business Strategy but also facilitate the implementa=on and alignment of objec=ve deliverables derived during Business Strategy formula=on.
ü Seasoned team with Cross Industry exper=se and deep execu=on skills ü Experienced in leading large scale business transforma=on ini=a=ves ü Strategy framework that can be deployed across industry segments ü Young and dynamic delivery consultants for implementa=on and constant monitoring
The Life Skills Difference
ü Client Partnership -‐ We collaborate with our clients to become integrated client partner serving as an extension of their management teams.
ü Pragma6c Business Solu6ons -‐ We recognize that the right business improvement solu=ons must meet client's expecta=ons. Thus we develop and implement innova=ve, pragma=c solu=ons which give sustainable results. We focus on core opportuni=es which deliver the highest returns in the quickest way.
ü Unbiased Client Advisory -‐ We provide client advisory services as independent advisors. We are not a provider of outsourced services, soLware/hardware technology or aNest services. Thus we are unbiased and en=rely focused on our clients' return on investment.
ü “Customer First” Culture -‐ As a professional services firm, we have embedded our clients' priori=es in our organiza=onal model, recrui=ng programs and incen=ve systems. Our clients come first and have the highest precedence.
ü People Exper6se -‐ Our client service philosophy recognizes that world-‐class advisory is delivered by talented and top-‐quality professionals. ALer our clients, our people are our greatest assets.
What we do
An Organiza6on faces mul6ple complica6ons during its life cycle: Opera=onal inefficiency, Non-‐op=mal use resources, Redundant costs, Uninformed decisions, Unstructured business strategy, Conflic=ng func=onal priori=es, Reducing margins with stagnant growth and many more.
To remain competitive an organization continuously needs to evolve itself through various transformation initiatives. We partner with our customers in these transformations to deliver results and achieve business success.
1. Business Transforma6on through “Intent to Delivery” 2. Lean – Training & Deployment
Business Transformation – Intent to Delivery
Our “Intent to Delivery” (ITD) model ensures deriva=on of strategic objec6ves leading to specific ac6on plan at func6onal and individual level.
ü A simple and highly effec=ve strategic framework ü Captures intent and aspira=ons of the relevant
internal and external customers of the company. ü Converts them, through expert facilita=on, into
specific measurable ac=ons through a unique deployment methodology.
Intent to Delivery
Our �Intent to Delivery�� model ensures derivation of strategic objectives leading to specific action plan for function and individual level, thus knitting the entire organization together toward identified organizational goals.
• A simple and highly effective strategic framework
• Captures intent and aspirations of the relevant stakeholders of the company @ Organization, Business, Functional and Individual level
• Converts them into specific measurable actions through a deployment methodology.
Duration: 3 days Who Should Attend: • Senior Leadership Team • Functional Heads • Key People
ITD knits en6re organiza6on together towards iden6fied organiza6onal goals
Enhancing the Organiza=on Capability to being Strategy Focused from being Opportunity Focused
Three Stages Of Business Transformation
Stage 1 Ad hoc More opportunity focused with less impact assessment on every area of organiza=on. Non robust system integra=on of business cri=cal processes. Self driven accountability
Stage 2 Documented
Clear business strategy. Organiza=on structure, processes, controls, and people aligned to the central strategy. Casual assessment of compe=tors and markets. Focus on planning . Clear roadmap for improvement across func=ons
Stage 3 Self Sustained Con=nuous Market and Customer Assessment, newer markets crea=on, strong flexibility to modify and scale up without puYng pressure on any aspect of business. Strong people focus
• Business Intent -‐ WHATs
• Personal Aspira6ons
• Align Team & Priori6ze Ac6on Plan
• Deploy Ac6on Plan
Crea6ng a Shared Strategy Roadmap
Strong Review Mechanis
Monitoring and Review
Steps to Successful Business Transformation
Alignment with the team is extremely essen=al for success of deployment of any ac=on plan
Business WHATs are converted to Business HOWS. Second and third level drilled down clearly defines specific ac=on plans. Refer Examples in subsequent slides
Business Intent (WHATs) to Actions (HOWs)
Business Intent Providing Excellent value and service Deligh6ng Customers
Business HOWs – LEVEL 1
Engaged and efficient channel partners
Effec=ve Supply chain management
Product, Pricing, innova=on
Customer driven Product Planning
Resource planning and capability building
Infrastructure and systems support Con=nuous need assessment of customer to align product and systems Effec=ve, =mely communica=on and resolu=on
Best product mix
Op=mum u=liza=on of funds
Effec=ve Cost Controls
Aligned Organiza=onal Structure
EXAMPLE 1 : ITD for a Tex=le Company
Prioritizing the Business HOWs – First Level
Strategy Matrix Im
Engaged and effi
ly chain m
uct, Pricing, inno
ing and capability bu
s need assessmen
Effec=ve, =mely commun
=on of fu
Providing Excellent value and service 9 h h m h h h h h m m m m 702
Deligh6ng Customers 9 h h h h m m h h m m l m 630 Delivering profitability 9 h h h m h h m l h h h m 738 Total 243 243 189 189 189 189 189 171 135 135 117 81
Note: Life Skills facilitates the strategy roadmap sessions with aspiring organiza=ons
Priori=zed Business HOWs aLer correla=ng them with Business Intent Business Intent
Second Level Drill Down of Prioritized HOWs
Second Level Drill Down Engaged and efficient channel partners
Effec=ve Supply Chain Management
Product, Pricing, Innova=on
Customer Driven Product Planning
Resource Planning and Capability Building
Infrastructure and Systems Support
Con=nuous Need Assessment of Customer to align product and systems
Effec=ve, =mely communica=on and resolu=on
Second Level Priori6zed Ac6on Plan Channel Produc6vity focus Exploring new and alternate channels to reach out to target segment Product wise, partner wise contribu6on monitoring to reduce varia6on in Target Vs. Achievement Compe66on benchmarking on product, pricing, promo6ons, ac6vi6es Trend analysis to enhance accuracy of demand es6mates Inter-‐linked produc6on planning ensuring on-‐6me delivery resul6ng in good word of mouth of channel IT infra deployment to monitor product at every stage of supply chain integrated with communica6on to Channel Product composi6on to increase Net Realized Value Strong Management repor6ng, analysis and review mechanism New product launch in accordance with changing customer preferences Channel involvement and Feedback for enhancing value preposi6ons Accurate Procurement of orders against forecas6ng Assessment of requirement Vs. organiza6on structure Performance Driven Organiza6onal Culture Strategy linked Key Result Areas Effec6ve Warehouse Management, implementa6on of 5S and Lean principles Automa6on to reduce Non Value add ac6vi6es focusing building opera6onal efficiencies and scalability Warehouse Layout -‐ Time & Mo6on study Automa6on in Warehouse Vendor Management -‐ Finance Return, Defect & Credit analysis
Note: This is not a comprehensive list but only the top priori=zed second level drilled down ac=on plans. Measures derived around these ac=on plans will ensure achievement of Business Intent
Starting Point for your organization!!
• Define business intent • Create a strong strategy roadmap for the next financial year • Align the organiza=on towards the strategy roadmap and ac=on plans • Make organiza=on ready for scalability for next financial year • Ensure achievement of business intent
“Intent to Delivery” model can also be used to derive a FUNCTIONAL INTENT into Ac=on Plan
Life Skills conducts the “Intent to Delivery” session to translate business aspira=ons into ac=onable business plan for organiza=ons aspiring to grow.
ITD – Program Outline
Module Objectives Expected Output
Articulation of Vision
• Management Expectations (long term and Short term).
• Deciding on pillars of Success
• 3 Most important outputs
• 5 Most critical issues
• Overall plan of Strategy Deployment
The Team Defines
• Defining Strategic Pillars
• Assessment of environment outside and within
• Map Competition vis-à-vis key business fundamentals
• Resource, Process, System and Financial assessment
• Focus on desired outcomes, Financial and Non-Financial
Moment of Truth
• Execute strategy using strategy mix and Qualitative skills
• Identify top critical focus areas for the Organization
• Focus on important activities
• Apply effective planning and prioritization skills
• Define Measurement matrix
• Assign responsibility and ownership
• Balance key priorities.
• Eliminate low priorities and time-wasters.
• Use planning tools effectively.
ü Financial Numbers
Lean Training and Deployment
Linking Business Strategy to Cri=cal Business
Capturing the expecta=ons of Customers and building into Business Strategy
Business Objec=ve Delivery
Engaging Employees and crea=ng a culture of Problem Solving and Knowledge Sharing
Lean knits together organiza6onal gaps that are the root causes of “WASTES” – Inefficiencies across Organiza6on (Visible and Invisible)
Significant Tangible Business Benefits Exists That Can Be Exploited Immediately
Imagine Office Processes with:
Lean Thinking is all about con6nuous Waste Elimina6on.
A principle driven, tool based philosophy that focuses on elimina=ng waste so that all ac=vi=es / steps add value from the customers perspec=ve.
Imagine your work environment that has: -‐ Greater produc=vity -‐ Greater throughput -‐ Improved quality -‐ Reduced cycle =mes -‐ Less fire-‐figh=ng -‐ Smoother opera=on -‐ Reduced opera=ng costs
Relentless Focus on
Reducing non-‐value adding ac2vi2es
Customer responsiveness Capacity
On 6me delivery
Cycle 6me Space
A Successful Lean Implementa6on ensures that the changes are deployed: On-‐=me | Within budget | With desired results | Minimized side effects
Selected par=cipants trained on
iden=fied by Life Skills
Progress Monitoring by Life Skills
Valida=on by Life Skills
Test and Lean
Proposed Deployment Model : Training and Con6nuous Mentoring
ü 2 days Lean Thinking Workshop for the project team ü Con=nuous mentoring and coaching to the employees, involved in the project, by Life Skills
through the project life cycle. ü Life Skills will engage for monthly project reviews and feedback along with Senior Leadership
Team ü Final Presenta=on by the respec=ve project teams. Evalua=on of the project by Life Skills
Experts and Senior Leadership Team of the organiza=on. ü Test and Cer=fica=on for those whose projects get approved post presenta=on ü Dura=on – 3-‐5 months
Our methodology of working together with the project team allows the implementa6on to achieve the desired business results.
• Simula=on on applica=on of Lean Tools • Introduc=on to VSM (Value Stream Mapping)
• Crea=ng the End to End Process Value Stream
• Understanding VA/NVA • Understanding Lead Time ladder • Iden=fying Kaizen • 5 Why – Root Cause Iden=fica=on Methodologies
• Process Value Streams for iden=fied business processes
• Business Dashboards and Review Structure – 4 Quadrant Approach
• Crea=ng the linkage of Business Strategy to Business Cri=cal Processes
• Why Lean? • Lean Thinking – Customer’s Need from a Process
• Toyota’s Lean principles • Overview of 5S-‐Founda=on of Lean • Introduc=on to Lean Tools
• 7 Wastes • Poka Yoke • Visual management • Standard Work Management • Cell Concept • Single piece and batch flow • Push and Pull System • Heijunka • Jidoka
DAY ONE DAY TWO
Two Days Lean Training
Client Results – Business Transformation through “Intent to Delivery” ���
Industry Major Outcomes Service Sector Company
ü More than 2 fold increase in EBIDTA (Averaged 2011-‐12, 2012-‐13*) from 2.1%to 4.3% in 2013-‐14. Outlook of 5.4% for year 2014-‐15
ü 30% + growth in Gross Margins from 2012-‐13 to 2014-‐15. ü 14% increase in employee produc=vity (Gross Revenue per Employee) ü Strong financial control and planning
Product and Distribu6on Focused Company
ü More than 24% increase in Net Realized rate ü 300% plus increase in Retailer Base across India ü 72% increase in Gross Revenue ü Systems integrated opera=ons ü Inventory reduc=on from 6.2 months to 3 months
Asset Intensive Company
ü Asset Maintenance Cost reduced by 18% ü Cash flows improvement by 21% ü Idle Time reduc=on of assets ü ERP assessment, deployment and customiza=on for business process scalability ü Organiza=on re-‐structuring for establishing accountability
Client Results – Lean Training & Deployment
Industry Major Outcomes Lean Training & Cer6fica6on
ü Trained and Cer=fied over 1200 employees across various large small and medium organiza=on including Airtel, Essar Steel, Essar Power, Essar Logis=cs, Essar Shipping, Essar Projects, Oando PLC -‐ Nigeria, Helios Towers-‐Nigeria, ITC, BD India, All Cargo, SoLage Informa=on Technology amongst others.
Lean Mentoring and Impact
ü Lean projects mentored by Life Skills during 2013-‐2015 resulted in annualized financial impact of over 343 Cr
ü One of the project mentored at Essar won the coveted DL Shah Na=onal Quality Award
ü Process re-‐engineering done for all Customer interfacing processes at a power distribu=on company
ü Defined “To be” Processes for all the func=ons of Water Distribu=on company in India