Creating Value Through InnovationThe Changing Face of Business Communications

Simon GwatkinVP Strategic MarketingMitelJuly 16, 2008

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Mitel Backgrounder

Mitel: a global provider of IP and unified communications services and solutions to organizations of all sizes

– Founded in 1973

– Customers in over 90 countries worldwide

– ~3000 employees

– Headquartered in Ottawa, Canada

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Product Development Philosophy

Addressing real world business concerns

– Simplicity: ease of use, ease of management

– User Needs: tailored solutions with natural communications

– Operating issues: business continuity, environment, health & safety

– Return on Assets: intelligent migration

– Total Cost of Ownership: a sustainable advantage

Customer Satisfaction for the Real World

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The Most Popular Customer Demands For IP Applications

Teleworking and Mobility

– Real estate cost reduction

– Opening up labour pools

– Flexible working practices

– Fixed mobile convergence

Presence enabled applications

– Mobile and desktop clients

– Contact Centre Solutions

– Operator Console

Vertical Applications enabling business process improvements

Energy efficient solutions

– Drive down costs

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Mobility Solutions

Mitel Mobile Extension

o Fixed mobile convergenceo One number/identity, one

mailboxo Scheduling

Teleworker Solution

o Plug and work from any broadband connection

o Secure embedded 128 bit AES encrypted voice, SRTP

o SIP handheld WiFi clients

Wireless o 802.11 wireless handsets o IP DECTo Mitel Wireless LAN Stand

o Mitel Cordless Headset & Handset

Mitel Mobile Client Solutions

o Handheld clients: RIM, Nokia, Windows Mobile

o Mitel Your Assistant

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Applications to Drive Presence Beyond the Knowledge Worker

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Presence and Availability Management

IP-Based Softphone

Knowledge Management

Rules-based Call Routing

Data Conferencing/ Collaboration

*Application, desktop, presentation sharing with video and chat

Video Conferencing

Secure / Federated Chat

Audio Conferencing

Unified Communications Building Blocks

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Collaboration SolutionsIntegration with Microsoft Office Communicator

Rich integration with Microsoft® Office suite

Rich Mitel application integration

Direct SIP integration to Microsoft unified messaging

Office Communications Server 2007 support

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Vertical Market Solutions

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Hospitality Applications

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Specialized Solutions

Teacher home page and login

Student attendance and absentee notification

School bulletin board

Book a room or AV equipment

Duress notification

Audio and visual emergency broadcasts

As simple as developing a web page

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Unified Communications - Lower The Environmental Impact

Reduce Corporate Travel

– Collaboration applications

– Telepresence

Reduce Commuting

– Teleworker products

Reduce Power Consumption

– Telephony integration with building automation systems

– Products designed with lower power consumption

Recycle IT Related E-waste

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Integrated Single Sign-On

JAVA card sign-on

Authentication challenge

Log in to desktop session

Log in to Mitel phone with user directory number via Mitel call control server.

Optional – log in directly as a Call Center agent.

Seamless Hot Desking integrates Desktop and IP Desk Phone

Data Center Virtualization

Mitel VoIP TelephonySun Ray Server – Desktop & Telephony Integration Mgmt

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43 million users

Disruption will Continue…..

Enterprise MashUp Mascot

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Summary….

UC has three current trajectories – Long, medium and short term

Focus on the needs of the business not just technology

– Benefit from a path that is available today

Common real world decision-making criteria:

– Simplicity

– User needs

– Governance issues

– Return on assets (migration)

– Total Cost of Ownership

effectively manage

Thank you….