creativity meets rationale - collaboration patterns for social innovation

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Creativity Meets Rationale: Collaboration Patterns for Social Innovation Aldo de Moor CommunitySense WWW.COMMUNITYSENSE.NL FARG Seminar University of Alabama in Huntsville 30 August 2013

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Collaborative communities require a wide range of face-to-face and online communication tools. Their socio-technical systems continuously grow, driven by evolving stakeholder requirements and newly available technologies. Designing tool systems that (continue to) match authentic community needs is not trivial. Collaboration patterns can help community members specify customized systems that capture their unique requirements, while reusing lessons learnt by other communnities. Such patterns are an excellent example of combining the strengths of creativity and rationale. In this chapter, we explore the role that collaboration patterns can play in designing the socio-technical infrastructure for collaborative communities. We do so via a cross-case analysis of three Dutch social innovation communities simultaneously being set-up. Our goal with this case study is two-fold: (1) understanding what social innovation is from a socio-technical lens and (2) exploring how the rationale of collaboration patterns can be used to develop creative socio-technical solutions for working communities.

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Page 1: Creativity Meets Rationale - Collaboration Patterns for Social Innovation

Creativity Meets Rationale:

Collaboration Patterns for

Social Innovation

Aldo de Moor

CommunitySense

WWW.COMMUNITYSENSE.NL

FARG Seminar

University of Alabama in Huntsville

30 August 2013

Page 2: Creativity Meets Rationale - Collaboration Patterns for Social Innovation

Social innovation• Many definitions…

• Social (Stanford Social Innovation Review)– A novel solution to a social problem that is more effective, efficient,

sustainable, or just than existing solutions and for which the value

created accrues primarily to society as a whole rather than private

individuals

• Economic (e.g. Midpoint Brabant)– Governments, enterprises and educational institutes jointly explore

new possibilities, discover markets, develop areas and facilities

• Summarizing– Jointly with all stakeholders find sustainable solutions for societally

relevant problems

– Create individual and societal added value

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Page 3: Creativity Meets Rationale - Collaboration Patterns for Social Innovation

Midden-Brabant: THE Dutch social

innovation region

Page 4: Creativity Meets Rationale - Collaboration Patterns for Social Innovation

Social Innovation Award Academy

Page 5: Creativity Meets Rationale - Collaboration Patterns for Social Innovation

Transforming education: Prins Heerlijk

Page 6: Creativity Meets Rationale - Collaboration Patterns for Social Innovation

Transforming healthcare: Into D’Mentia

Page 7: Creativity Meets Rationale - Collaboration Patterns for Social Innovation

Social innovation collaboration model

Developer

network

Stakeholder

network

C1 C2

C4 C5

User network

C3

Core Community

Page 8: Creativity Meets Rationale - Collaboration Patterns for Social Innovation

The social innovation process

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Source: http://www.nesta.org.uk/library/documents/Social_Innovator_020310.pdf

Page 9: Creativity Meets Rationale - Collaboration Patterns for Social Innovation

Scaling public libraries innovation

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Page 10: Creativity Meets Rationale - Collaboration Patterns for Social Innovation

Collaborative sensemaking

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Source: BNB/Cubiss public library sensemaking session, May 2013

Page 11: Creativity Meets Rationale - Collaboration Patterns for Social Innovation

Collaboration patterns –

sharing lessons learnt

• Creativity & rationale are co-dependent in design

• Patterns: relatively stable solutions to recurring problems at

the right level of abstraction

• Collaboration patterns: reusable lessons learnt on how best

to use specific functionalities for particular collaborative

purposes

• Root ontology of collaboration patterns is the socio-technical

conversation context framework

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Page 12: Creativity Meets Rationale - Collaboration Patterns for Social Innovation

Conversations in context

Participation

Look

Do

Interact

Collaborate

Page 13: Creativity Meets Rationale - Collaboration Patterns for Social Innovation

SIC cross-case role analysis

Page 14: Creativity Meets Rationale - Collaboration Patterns for Social Innovation

SIC cross-case tool analysis

Page 15: Creativity Meets Rationale - Collaboration Patterns for Social Innovation

Social innovation concept type

hierarchy

Page 16: Creativity Meets Rationale - Collaboration Patterns for Social Innovation

SIC-model: filling it in

Developer

network

Stakeholder

network

C5

User network

Core Community

Page 17: Creativity Meets Rationale - Collaboration Patterns for Social Innovation

Using common conceptual ground…

An (enabled) communication pattern template

Page 18: Creativity Meets Rationale - Collaboration Patterns for Social Innovation

To reuse collaboration lessons learnt

A composite collaboration pattern:

reducing collaborative fragmentation (C5)

Page 19: Creativity Meets Rationale - Collaboration Patterns for Social Innovation

Many applications of

collaboration patterns

• Collaborative sensemaking

• Analyzing differences between requirements & functionalities;

existing and good/best practices

• Configuring collaboration systems

• Growing “collaborative landscapes” by linking “collaborative

islands”

• Activating and scaling collaboration

• Bridging theory and practice by acting as socio-technical design

hypotheses

• ….

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Page 20: Creativity Meets Rationale - Collaboration Patterns for Social Innovation

Linking technical & social innovation

in Noord-Brabant

Page 21: Creativity Meets Rationale - Collaboration Patterns for Social Innovation

And in Alabama?

Page 22: Creativity Meets Rationale - Collaboration Patterns for Social Innovation

Conclusions

• Social innovation is a fuzzy, intricate process

• Involves very complex collaboration networks, evolving over time

• Social innovation collaboration requires careful socio-technical

systems analysis & design

• Collaboration patterns capture reusable lessons learnt

• Working on a – Social innovation collaboration pattern language

– hands-on methodology to describe, analyze, compare, (re)use, and

evolve social innovation collaboration patterns

• Towards more scalable and sustainable social innovation,

having deep impact on society

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Reference: A. de Moor (2012). Creativity Meets Rationale - Collaboration Patterns for Social Innovation. In

J. Carroll (ed.), Creativity and Rationale: Enhancing Human Experience by Design, Springer, Berlin. ISBN

978-1-4471-4110-5 - http://communitysense.nl/papers/2012_De%20Moor_Creativity_Meets_Rationale-

Collaboration_Patterns_for_Social_Innovation.pdf