crm made social: integrating social media into sugar
DESCRIPTION
TRANSCRIPT
CRM Made Social: Integrating Social Media into Sugar
Jan Sysmans
Wednesday April 6 - 5:05 pm
©2011 SugarCRM Inc. All rights reserved.
Agenda
History of CRM
Future of CRM
Using Sugar Studio
A Brief History of CRM
©2010 SugarCRM Inc. All rights reserved.
©2010 SugarCRM Inc. All rights reserved.
©2010 SugarCRM Inc. All rights reserved.
©2010 SugarCRM Inc. All rights reserved.
©2010 SugarCRM Inc. All rights reserved.
©2010 SugarCRM Inc. All rights reserved.
©2010 SugarCRM Inc. All rights reserved.
Really…These Are Your Father’s CRM
©2010 SugarCRM Inc. All rights reserved.
CRM Made Simple
Key Customer Benefits
Flexible Intuitive Open
Brings YOU a simplified UI
Works the way YOU work
Integrates with YOUR environment
Global, Mobile, Social
Just Like These New Media Sites
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I Want To Sell These Yellow Electric Scooters
To Mark Hinkle at Cloud.com
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CRM of the Past
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CRM of the Future … Here Today
Yellow Electric Scooter Opportunity
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SugarCRM = Social CRM
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Blog
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Social Profile / Sales Intelligence
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Document Sharing
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Online Meetings
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How Do You Do That?
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Cloud Connectors
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External Accounts
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Studio Configuration
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Studio Configuration: Contacts
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Studio Configuration: Contacts, Fields
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Studio Configuration: Contacts, Custom Field
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Studio Configuration: Contacts
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Studio Configuration: Layouts
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Studio Configuration: Edit View
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Configuration Result
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Possibilities Are Endless, All You Need Are
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Cloud Connectors, Studio, APIs, Imagination
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The Future of Business is Open
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Collaboration Social
CloudMobile
SugarCRMOpen Platform
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