cross cultural training malaysia
TRANSCRIPT
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WELCOME!!!WELCOME!!!
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CROSS CULTURALCROSS CULTURALTRAININGTRAINING
MALAYSIAMALAYSIADR ADALAT KHANDR ADALAT KHAN
[email protected]@gmail.com
www.mina.edu.mywww.mina.edu.my
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What do you see?What do you see?
Source: Exploring cultureHofstede et al. 2002
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Other people sawOther people saw
A woman giving aA woman giving a
man money and hesman money and hes
claiming he wantsclaiming he wantsmoremore
A woman trying toA woman trying to
bribe a manbribe a man
A woman asking theA woman asking theway and a manway and a man
orienting herorienting her
A discussion amongA discussion among
friendsfriends
A violent discussionA violent discussion A quarrel. She hasA quarrel. She has
insulted him in someinsulted him in some
wayway
EVERYONE IS RIGHT!
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WHY EVERYONE ISWHY EVERYONE IS
RIGHT?RIGHT?Because everyone is lookingBecause everyone is looking
at the picture from their ownat the picture from their owncultural lenses.cultural lenses.
To everyone their culture isTo everyone their culture isthe norm.the norm.
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So what?So what?
We need to respect others culture because;We need to respect others culture because;
Lack of intercultural awareness may:Lack of intercultural awareness may:
adversely affect relationshipsadversely affect relationships
lead to longlead to long--term misunderstanding andterm misunderstanding and
mistrust of another culturemistrust of another culture
result in lost opportunities inresult in lost opportunities inbusiness/professional lifebusiness/professional life
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Notes on CultureNotes on CultureNotes on CultureNotes on Culture
There is no right or wrong or betterculture only differences betweencultures
People think of their culture as the norm
Ethnocentrism belief that ones cultureis superior
Sub-cultures, regional differences,individuality
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CULTURAL DIFFERENCES ANDCULTURAL DIFFERENCES AND
PERCEPTIONSPERCEPTIONS Anthropologists discovered that, when faced by interactionAnthropologists discovered that, when faced by interaction
that we do not understand, people tend to interpret thethat we do not understand, people tend to interpret the
others involved asothers involved as "abnormal","weird or "wrong.""abnormal","weird or "wrong."
Awareness of cultural differences and recognizing whereAwareness of cultural differences and recognizing where
cultural differences are at work is the first step towardcultural differences are at work is the first step toward
understanding each other and establishing a positiveunderstanding each other and establishing a positive
working environment.working environment.
Use these differences toUse these differences to challenge your own assumptionschallenge your own assumptions..
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CULTURAL INTELLIGENCECULTURAL INTELLIGENCE
CulturalCultural intelligence refers tointelligence refers to aa
persons capability to adaptpersons capability to adapt
effectively to neweffectively to new culturalcultural contextscontexts..
This definition is not at all at oddsThis definition is not at all at odds
with existing definitions of generalwith existing definitions of generalor cognitive intelligence.or cognitive intelligence.
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CountryCountry
The Federation of MalaysiaThe Federation of Malaysia
comprises Peninsulacomprises Peninsula
Malaysia and the states ofMalaysia and the states ofSabah and Sarawak on theSabah and Sarawak on the
island ofBorneo.island ofBorneo.
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MAP OF MALAYSIAMAP OF MALAYSIA
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Facts and ClimateFacts and Climate
Country Name:Country Name: State of MalaysiaState of Malaysia
Area:Area: 329,750 sq km(204,445 sq mi)329,750 sq km(204,445 sq mi) Capital City:Capital City: Kuala Lumpur (pop 1.2 million)Kuala Lumpur (pop 1.2 million)
Climate:Climate: hot and humid year roundhot and humid year round
Average 90% humidityAverage 90% humidity
Population:Population: 27.17 million27.17 million
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Religion & LanguageReligion & Language
Islam is official religionIslam is official religion
Christianity, Hinduism, Buddhism andChristianity, Hinduism, Buddhism andTaoismTaoism
Bahasa Malaysia is national languageBahasa Malaysia is national language
English, Chinese and Indian dialectsEnglish, Chinese and Indian dialects
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1420/06/2010
MalaysiaMalaysia: behaviors: behaviors
Only do business with people you knowOnly do business with people you know
No contact between sexes except for handshakesNo contact between sexes except for handshakes
or a Salamor a Salam
Use of titles for superiorsUse of titles for superiors
English is the language of business except forEnglish is the language of business except for
with government officialswith government officials
Making eye contact and being politeMaking eye contact and being polite
Typically O.K. to ask personal questionsTypically O.K. to ask personal questions
Appointments are to be scheduled a minimum ofAppointments are to be scheduled a minimum of
2 weeks in advance2 weeks in advance
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20/06/2010
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Malaysia: expectationsMalaysia: expectations Establishing a productive business relationshiprequires long term commitment
Negotiations are slow and protracted
Several visits and discussions with Malaysians
needed before decision making phase Developing personal relationship with Malaysian
counterpart
Never assume that a signed contract is a finalagreement
Negotiations continue after a contract has been
signed Take religious differences into account
Difficult to enter in in-depth discussion
Appropriate follow-up is crucial to the success of abusiness visit
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DR. ADALAT KHANDR. ADALAT KHAN --CROSS CULTURAL EXPERTCROSS CULTURAL EXPERT
Dr Adalat Khan is the founder and President of Mina Resources SdnDr Adalat Khan is the founder and President of Mina Resources Sdn
Bhd, a leading Malaysian accredited training organization. He is aBhd, a leading Malaysian accredited training organization. He is aforemost authority, Facilitator, leader and speaker in the fields offoremost authority, Facilitator, leader and speaker in the fields of
CrossCross--cultural communication, Human Relations, Expatriatecultural communication, Human Relations, Expatriate
relocation and adjustment, management, leadership, customer service,relocation and adjustment, management, leadership, customer service,
and train the trainer subjects.and train the trainer subjects.
How to contact: Dr. Adalat KhanHow to contact: Dr. Adalat Khan
PresidentPresident
MINA RESOURCES SDN BHDMINA RESOURCES SDN BHD
119119-- Jalan Kampar, 30250, Ipoh,Jalan Kampar, 30250, Ipoh,
Perak, Malaysia.Perak, Malaysia.TEL: 605TEL: 605--24157222415722
FAX: 605FAX: 605--25369432536943
InternetInternet--EE--mail:mail:
http://www.mina.edu.myhttp://www.mina.edu.my
EE--mail: [email protected] or [email protected]: [email protected] or [email protected]
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ABOUT MINA RESOURCESABOUT MINA RESOURCES
SDN BHD MALAYSIASDN BHD MALAYSIA
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Any QuestionsAny Questions