cstdi seminars regularprogrammes may june2014

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  • * MPS Points, or equivalent

    Page 1 of 39

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    2014 5 6 CSTDI Seminars and Courses for May & June 2014

    I. Seminars

    N

    atio

    nal S

    tud

    ies

    ""

    Thematic Seminar Series on the Wisdom Classic of Ancient Chinese

    Seminar on Effortless Governance in Dao De Jing

    () 2014 5 29

    ()

    Thematic Seminar Series: Understanding Modern China through History (Lingnan Region)

    Chinese Development of the Chinese Community in Hong Kong

    () 2014 6 16

    II. Course

    Use o

    f Lan

    gu

    ages

    () Style, Tone and Grammar in Chinese Official Correspondence (2 days)

    (a) 2014 5 16 23 (b) 2014 6 10 17

    () Grammar and Logic in Chinese Official Correspondence (2 days)

    2014 6 19 26

    A. 5 6

    New Seminars and Courses to be launched in May and June

  • * MPS Points, or equivalent

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    I. Seminars

    Seminar

    Class Date

    Target

    Participants*

    Management

    Customer Service Seminar Series Skills to Engage Customers with Psychotic Disorder in the Workplace

    20(am) May 16 49

    Speakers : Psychiatrist and social workers of the Jockey Club Early Psychosis Project Team

    Legal Series in the Civil Service

    OOvveerrvviieeww ooff tthhee HHoonngg KKoonngg LLeeggaall SSyysstteemm aanndd LLeeggiissllaattiivvee PPrroocceessss

    22(am) May 28 44

    Speakers : Mr Gary Soo & Mr Solomon Lam, City University of Hong Kong

    II. Regular Courses

    1. Use of Languages

    (a) Chinese Official Writing Skills

    Course

    Class Date

    Target Participants*

    Replies to Complaints

    (a) 12 & 19 May

    (b) 13 & 20 Jun 16 44

    Basic Course on Chinese Official Correspondence

    (a) 14 May

    (b) 27 May

    (c) 16 Jun

    0 33

    Writing Minutes of Meeting in Chinese

    15 & 22 May 16 44

    B.

    Other Regular Seminars and Courses

  • * MPS Points, or equivalent

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    (b) English Official Writing Skills

    Course

    Class Date

    Target Participants*

    Proposal and Report Writing Skills Workshop

    (a) 7 & 13 May

    (b) 13 & 20 Jun 14 33

    Replying to Customer Complaints

    (a) 15 May

    (b) 19 Jun 14 44

    Essential English Writing Skills

    (a) 16 May

    (b) 23 May

    (c) 12 Jun

    (d) 26 Jun

    14 33

    (c) English Oral Skills

    Course

    Class Date

    Target Participants*

    Better Spoken English for Frontline Staff

    (a) 20 May

    (b) 3 Jun

    (c) 17 Jun

    0 13

    (d) Putonghua

    Elementary Putonghua

    Intermediate Putonghua

    Advanced Putonghua

    Practical Putonghua Workshop for Frontline Staff

    Elementary Putonghua Refresher Course

  • * MPS Points, or equivalent

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    2. Management and Communication

    Course

    Class Date

    Target Participants*

    Workshop on Emotional Wellness

    (a) 15 May (b) 20 Jun

    16 33

    Workshop on Impromptu Talk

    16 May 34 49

    - Supervisory Management Course: People Skills for Junior Managers

    (a) 21 May (b) 17 Jun

    16 33

    Train-the-Trainer Series for Workplace Learning: Fundamental Skills for

    New Trainers

    22 & 23(am) May 16 49

    Complaint Management

    27 May 34 49

    - Performance Management Series: Performance Management System in

    the Civil Service for Junior Managers

    (a) 28 May (b) 24 Jun

    12 33

    Handling Customer Complaints

    (a) 29 May (b) 27 Jun

    16 33

    Performance Management Series: Performance Management A Closer Look for Human Resource / Grade Managers

    29 May 34 49

    Strategic Thinking, Negotiation and Getting Support for

    District Council Meeting

    30 May 34 49

    Financial Management Course: Operating Expenditure

    6 Jun 34 49

    Coaching and Counselling

    13 Jun 34 49

    - Performance Management Series: Performance Management System in

    the Civil Service for Middle Managers 17 Jun 34 49

    Workshop on Building Resilience for Middle Managers 25 Jun

    34 49

    Financial Management Course : Capital Non-Works Expenditure 26 Jun 34 49

    For colleagues who cannot read Chinese but are interested in the courses

    with Chinese descriptions only, please contact Miss Claudia Ma (contact

    number: 2231 3977, email: [email protected]) for details.

  • Page 5 of 39

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    ()

    Style, Tone and Grammar in Chinese Official Correspondence (2 days)

    : ( Language : Cantonese)

    (1) NS-CW021-14003 2014 5 16 5 23

    9 5 30

    16 44

    (2) NS-CW021-14004 2014 6 10 6 17 9 5 30

    333

    : 2231 3903 [email protected]

    2231 3913 [email protected]

  • Page 8 of 39

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    ()

    Grammar and Logic in Chinese Official Correspondence (2 days)

    : ( Language : Cantonese)

    (1) NS-CW023-14001 2014 6 19 6 26

    9 5 30

    16 44

    333

    : 2231 3903 [email protected]

    2231 3913 [email protected]

  • Page 9 of 39

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    Customer Service Seminar Series

    Skills to Engage Customers with Psychotic Disorder in the Workplace

    Speakers:

    Thanks to the overwhelming response to our last seminar, we are pleased to invite once again

    psychiatrist and social workers of the Jockey Club Early Psychosis Project Team (

    ) to share with us practical tips in handling customers with early psychotic disorder (

    ). The Project is led by the Department of Psychiatry, University of Hong Kong, and jointly

    organized with Hospital Authority, Caritas Social Work Services and the Mental Health

    Association of Hong Kong. The Team has much experience in offering gatekeeper training

    regarding the handling of psychosis cases for various professionals.

    LanguageCantonese

    Seminar Outline

    The seminar aims to increase participants understanding on early psychosis. The speakers will

    share with participants the skills to recognize people with psychotic symptoms and respond to them

    positively. Through case study analysis, participants will explore practical skills to engage

    customers with psychotic symptoms.

    I. Knowledge on early psychosis

    Symptoms and treatment of psychotic disorder

    II. Skills to identify people with psychotic symptoms

    Risk assessment and management

    III. Skills to engage and interact people with psychotic symptoms

    Communication skills and tactics to responding positively to people with

    psychosis

    IV. Case sharing

    Practical strategies/skills to engage customers with either a suspected or diagnosed

    psychotic disorder in the workplace

    Code Date & Time Target participants

    H1-SE039-14002 20 May 2014

    9:30 a.m. 12:30 p.m.

    Officers on MPS Points 16

    49, or equivalent

    Venue: Lecture Theatre, Hong Kong Central Library, No. 66 Causeway Road, Causeway Bay, Hong Kong

    [Subject to confirmation]

    Enquiries :

    Ms Priscilla Suen (Course Director) 2231 3958 [email protected]

    Miss C M FUNG (for application procedures) 2231 3961 [email protected]

    Re-run

    n

  • Page 10 of 39

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    ()

    Overview of the Hong Kong Legal System

    and Legislative Process (0.5 day)

    Date: 22 May 2014 (Thursday) Time: 9:00 a.m. 12:30 p.m.

    Speaker: Mr Gary Soo and Mr Solomon Lam, experienced practitioner and trainer of legal subjects,

    School of Continuing and Professional Education, City University of Hong Kong

    (Language: Cantonese)

    Do you perform law enforcement and compliance duties? Do you need to help formulate or review policies of your Department? Is legislation one of the options in

    the process?

    Do you wish to enhance your knowledge on how the Hong Kong legal system and processes operate? This course aims to provide participants with an overview of the Hong Kong legal system, examine the sources

    of law, the legislative process and approaches to statutory interpretation through illustration of practical cases

    and examples. The programme helps solidify participants knowledge of legal implications in the workplace. This course is one of the three programmes in the Legal Series rolled out in September 2010 to provide

    participants with general knowledge of the legal environment, key legal principles and their applications in the

    workplace. The other two programmes are Contract Law and Tort Law in the Workplace and The Basic

    Law and Judicial Review. Programme Outline:

    Sources of the Hong Kong law

    The Hong Kong courts system and the legislative institutions

    Enactment of an ordinance

    Subsidiary legislation and statutory interpretation

    Arbitration and mediation

    Class Code: NS-LE301-14001 Target participants:

    Officers on MPS Point 28 44 or equivalent (priority will be given to degree or professional post holders) Venue: To be confirmed in the confirmation email to successful nominees Remarks:

    Successful nominees will receive confirmation notice at least 2 weeks before the programme starts.

    LLeeggaall SSeerr iieess iinn tthhee CC iivv ii ll SSeerrvv ii ccee

    Enquiries :

    Mr Stephen CHAN (on course) 2231 3901 [email protected]

    Mr Bill LAU (on application procedures) 2231 3938 [email protected]

  • Page 11 of 39

    Chinese Official Writing

    333

    : 2231 3903 [email protected]

    2231 3913 [email protected]

    ()

    Replies to Complaints (2 days)

    : ( Language : Cantonese)

    (1) NS-CW007-14005 2014 5 12 5 19 9 5 30

    16 44

    (2) NS-CW007-14006 2014 6 13 6 20 9 5 30

  • Page 12 of 39

    333

    : 2231 3903 [email protected]

    2231 3913 [email protected]

    ()

    Basic Course on Chinese Official Correspondence (1 day)

    : ( Language : Cantonese)

    (1) NS-CW001-14012 2014 5 14

    9 5 30

    0 33

    (2) NS-CW001-14013 2014 5 27 9 5 30

    (3) NS-CW001-14014 2014 6 16 9 5 30

    : (http://www.csb.gov.hk/clc)

  • Page 13 of 39

    333

    : 2231 3903 [email protected]

    2231 3913 [email protected]

    ()

    Writing Minutes of Meeting in Chinese (2 days)

    : ( Language : Cantonese)

    1.

    2.

    3.

    4.

    (1) NS-CW002-14003 2014 5 15 5 22

    9 5 30

    16 44

    : (http://www.csb.gov.hk/clc)

  • Page 14 of 39

    English Official Writing Skills

    () Proposal and Report Writing Skills Workshop (2 days)

    Trainer: Commissioned Trainer of CSTDI (Language: English)

    How can you benefit?

    This course aims to equip participants with the basic skills in writing effective proposals and reports at

    work. By the end of the workshop, participants should be able to:

    Understand the requirements of effective proposals and reports

    Prepare coherent, logical and reader-centered proposals and reports

    Enhance credibility through improved accuracy

    Topic Highlights

    Professional Proposals 7 deadly sins of proposal writing Stating your purpose clearly and concisely 4 steps of persuasion Signposting for easy navigation Clarity and conciseness

    Professional Reports Types of reports The report format Principles of organization Writing conclusions and recommendations

    Samples analysis and writing exercises

    Class Code Class Date Time Target participants

    NS-WE050-14005 7 & 13 May 2014 9:00 a.m. 5:30 p.m. Officers on MPS Pt. 14-33 or equivalent

    NS-WE050-14006 13 & 20 June 2014 9:00 a.m. 5:30 p.m.

    Remarks: Successful nominees will receive a confirmation email at least 2 weeks before the course.

    Venue: Details to be provided in the confirmation email to successful nominees

    Enquiries:

    Mr Joseph CHICK (CSTDI - Course Director) 2231 3933 [email protected] Mr Bill LAU (for application procedures) 2231 3938 [email protected]

  • Page 15 of 39

    () Replying to Customer Complaints (1 day)

    Trainer: Commissioned Trainer of E-quip Training Ltd. (Language: English)

    How can you benefit?

    This course aims to provide a structured approach to responding to customer feedback and complaints in

    writing. It covers techniques to address customer issues with tact, empathy and clarity. It will help foster

    better client relationship and provide quality service to the public.

    Topic Highlights

    Dos and Donts for writing replies to complaints

    Planning and considering readers requirements

    Structuring replies to complaints

    The language for replies to complaints

    Explaining action taken and offering solutions

    Writing in a positive tone and style

    Common grammatical and vocabulary errors

    Case studies and writing practice

    Class Code Class Date Time Target participants

    NS-WE110-14005 15 May 2014 9:00 a.m. 5:30 p.m. Officers on MPS Pt. 14-44 or equivalent

    NS-WE110-14006 19 June 2014 9:00 a.m. 5:30 p.m. Officers on MPS Pt. 14-44 or equivalent

    Remarks: Successful nominees will receive a confirmation email at least 2 weeks before the course.

    Enquiries:

    Ms Judy CHUNG (Course Director) 2231 3960 [email protected] Mr Bill LAU (for application procedures) 2231 3938 [email protected]

    Venue: CSTDI classrooms, 3-5/F North Point Government Offices, 333 Java Road, North Point

    (Details to be provided in the confirmation email to successful nominees)

  • Page 16 of 39

    () Essential English Writing Skills (1 day)

    Trainer: Trainer of Centre for Professional and Business English, PolyU (Language: English)

    How can you benefit?

    The course is designed to give participants an overview of the essential English writing skills for handling

    daily writing tasks at work. It is particularly relevant to new recruits and officers who wish to polish their

    English writing skills. Upon completion of the course, participants should know how to:

    identify the writers objectives and the readers needs;

    present information and ideas in a logical, visually attractive way;

    use clear, concise language; and

    create a professional tone which respects the reader.

    Topic Highlights

    Introduction to official writing and best practice

    Getting to the point, writing from a reader-centred perspective

    Organisation of information and ideas

    Presenting information in a logical and visually attractive way

    Strategies for writing clearly and concisely

    Strategies for creating an appropriate professional tone

    Class Code Class Date Time Target participants

    NS-WE060-14008 16 May 2014 9:00 a.m. 5:30 p.m.

    Officers on MPS Pt. 14 - 33 or equivalent NS-WE060-14009 23 May 2014 9:00 a.m. 5:30 p.m.

    NS-WE060-14010 12 June 2014 9:00 a.m. 5:30 p.m.

    NS-WE060-14011 26 June 2014 9:00 a.m. 5:30 p.m

    Remarks:

    Successful nominees will receive a confirmation email at least 2 weeks before the course.

    Venue: Centre for Professional and Business English, The Hong Kong Polytechnic University, Hung Hom

    (Details to be provided in the confirmation email to successful nominees)

    Enquiries:

    Mr Joseph CHICK (CSTDI - Course Director) 2231 3933 [email protected] Ms Connie CHIU (for application procedures) 3400 2732 [email protected]

  • Page 17 of 39

    English Oral Skills

    () Better Spoken English for Frontline Staff (1 day)

    Trainer: Trainer from the School of Continuing Education, Hong Kong Baptist University

    (Language: English)

    How can you benefit?

    This course aims to enhance the spoken English skills of frontline staff for providing quality customer

    service. At the end of the workshop, participants should be able to master the use of appropriate English

    expressions with enhanced fluency and tone of voice to provide quality service.

    Topic Highlights

    Greetings and parting

    Taking telephone calls

    Eliciting information

    Offering help and making referrals

    Answering simple enquiries

    Simple social conversations

    Class Code Class Date Time Target participants

    NS-OE040-14009 20 May 2014 9:00 a.m. 5:30 p.m. Officers on MPS Pt. 0-13 or equivalent

    NS-OE040-14010 3 June 2014 9:00 a.m. 5:30 p.m. Officers on MPS Pt. 0-13 or equivalent

    NS-OE040-14011 17 June 2014 9:00 a.m. 5:30 p.m. Officers on MPS Pt. 0-13 or equivalent

    Remarks: Successful nominees will receive a confirmation email at least 2 weeks before the course.

    Venue:

    NS-OE040-14009 & 14010: Wan Chai Learning Centre, Hong Kong Baptist University, 26/F, Wu Chung

    House, 213 Queen's Road East, Wan Chai, Hong Kong

    NS-OE040-14011: Kwun Tong Learning Centre, Hong Kong Baptist University, 7-8/F, Millennium City,

    370 Kwun Tong Road, Kwun Tong, Kowloon

    (Details to be provided in the confirmation email to successful nominees)

    Enquiries:

    Mr Joseph CHICK (Course Director) 2231 3933 [email protected]

    Ms Winnie Tsang (for application procedures) 3411 4396 [email protected]

  • Page 18 of 39

    -

    Language Training - Putonghua

    ((4422 )) EElleemmeennttaarryy PPuuttoonngghhuuaa ((4422 hhoouurrss))

    Language : Putonghua

    : /

    NS-PU10A-14009 , ( 12 ) 2 5 30 *(b)

    0 33

    NS-PU10A-14010 , ( 6 ) 9 5 30 *(a)

    NS-PU10A-14011 , ( 12 ) 2 5 30 *(a)

    * (a) (b)

    : /

    : /

  • Page 19 of 39

    () 2231 3901 [email protected] () 2231 3909 [email protected] () 3411 5471 [email protected] () 3943 9013/ [email protected] 3111 7253

    ((4422 )) EElleemmeennttaarryy PPuuttoonngghhuuaa ((4422 hhoouurrss))

    Language : Putonghua

    NS-PU10D-14006 , ( 12 ) 2 5 30 *(a)

    0 33

    NS-PU10D-14007 , ( 6 ) 9 5 30 *(b)

    * (a) (b)

    ( 2 )

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    ((5566 )) IInntteerrmmeeddiiaattee PPuuttoonngghhuuaa ((5566 hhoouurrss))

    Language : Putonghua

    : /

    NS-PU20A-14007 , ( 16 ) 2 5 30 *(b)

    0 33

    NS-PU20A-14008 , ( 8 ) 9 5 30 *(a)

    * (a) (b)

  • Page 21 of 39

    () 2231 3901 [email protected] () 2231 3909 [email protected] () 3411 5471 [email protected] () 3943 9013/ [email protected] 3111 7253

    ((5566 )) IInntteerrmmeeddiiaattee PPuuttoonngghhuuaa ((5566 hhoouurrss))

    Language : Putonghua

    NS-PU20D-14006 , ( 8 ) 9 5 30 *(b)

    0 33

    NS-PU21D-14001 , ( 16 ) 2 5 30 *(a)

    34 49

    * (a) (b)

    ( 2 )

    (42 )

    (100 )

  • Page 22 of 39

    ((5522..55 )) AAddvvaanncceedd PPuuttoonngghhuuaa ((5522..55 hhoouurrss))

    Language : Putonghua

    :

    NS-PU30D-14002 , ( 15 ) 2 5 30

    16 44

    ( )

    :

    (100 )

    () 2231 3901 [email protected] () 2231 3909 [email protected] () 3943 9013/ [email protected] 3111 7253

  • Page 23 of 39

    () 2231 3901 [email protected] () 2231 3909 [email protected] () 3411 5471 [email protected] () 3943 9013/ [email protected] 3111 7253

    ((1177..55 )) EElleemmeennttaarryy PPuuttoonngghhuuaa RReeffrreesshheerr CCoouurrssee ((1177..55 hhoouurrss))

    Language : Putonghua : /

    NS-PU11A-14003 , ( 5 )

    2 5 30

    0 44

    ( )

    NS-PU11D-14003 , ( 5 )

    2 5 30

    0 44

    ( )

    :

  • Page 24 of 39

    () 2231 3901 [email protected] () 2231 3909 [email protected] () 3411 5471 [email protected] () 3943 9013/ [email protected] 3111 7253

    ((1144 )) PPrraaccttiiccaall PPuuttoonngghhuuaa WWoorrkksshhoopp ffoorr

    FFrroonnttlliinnee SSttaaffff ((1144 hhoouurrss))

    Language : Putonghua

    : /

    NS-PU51A-14002 , ( 2 )

    9 5 30

    0 27

    ( )

    NS-PU51D-14004 , ( 2 )

    9 5 30

    0 27

    ( )

    :

  • Page 25 of 39

    Management and Communication

    () Workshop on Emotional Wellness (1 day)

    : ( Language: Cantonese)

    (a) H2-HWEQS-14003 2014 5 15

    9 5 30 16 - 33

    (b) H2-HWEQS-14004 2014 6 20 9 5 30

    EQPerforming Through EQ

    2231 3970 [email protected]

    2231 3966 [email protected]

    333

  • Page 26 of 39

    () Workshop on Impromptu Talk (1 day)

    Speaker: Trainer of CSTDI ( Language : Cantonese)

    This workshop aims to help participants develop skills in responding and communicating spontaneously in

    unexpected situations on a topic in semi-official or social occasions.

    At the end of the workshop, participants should be able to respond appropriately to ad hoc requests to speak on a

    topic and answer questions.

    Course Outline

    Importance of projecting a good image on the audience

    Natural body gestures that help communication and build

    confidence

    Tactics of thinking on ones feet

    Practice in responding to impromptu questions

    Class Code Class Date & Time Target participants H2-CMITW-14001 16 May 2014

    9:00 a.m. 5:30 p.m. Officers on MPS Points 34 - 49 or

    equivalent

    Enquiries :

    Mr Martie KWOK(Course Director) 2231 3957 [email protected]

    Miss Angela CHAN (for application procedures) 2231 3966 [email protected]

    Venue: CSTDI classrooms, 3-5/F North Point Government Offices, 333 Java Road, North Point (To be confirmed

    in invitation letters to successful nominees)

  • Page 27 of 39

    - () Supervisory Management Course:

    People Skills for Junior Managers (1 day)

    : ( Language: Cantonese)

    30

    (a) H2-GMJPS-14001 2014 5 21

    9 5 30 16 - 33 (b) H2-GMJPS-14002

    2014 6 17 9 5 30

    (30)

    [http://www.csb.gov.hk/clc

    : > > > : ]

    333

    2231 3965 [email protected]

    2231 3966 [email protected]

  • Page 28 of 39

    () Train-the-Trainer Series for Workplace Learning:

    Fundamental Skills for New Trainers (1.5 days)

    Speaker: Trainer of CSTDI ( Language : Cantonese)

    Upon completion of the course, participants should be able to deliver in-house training or presentation

    confidently and effectively.

    Course Outline

    Classroom training (1.5 days)

    Overview of Training Process

    Critical Success Factors for Trainee Satisfaction

    Presentation Skills with Impact

    Facilitation Skills in Training

    Presentation Practice

    Self-paced web-based training (45 minutes)

    Managing Audience

    Basic Instructional Techniques

    Facilitating Discussion

    Questioning Techniques

    Class Code Class Date & Time Target participants

    H2-HRFSI-14001 22 May 2014 (9:00 a.m. - 5:30 p.m.)

    &

    23 May 2014 (9:00 a.m. - 12:30 p.m.)

    Officers on MPS Points 16 - 49 or

    equivalent

    Remarks:

    Applicants are strongly recommended to study the web course Train-the-Trainer Series for Workplace Learning: Fundamental Skills for New Trainers and complete the online quiz before the class. It takes about 45 minutes to complete the web course and the quiz.

    If you are not yet a CLC Plus user, please register at http://www.csb.gov.hk/clc first.

    If you are already a CLC Plus user, please enrol on the web course via this path:

    CLC Plus > Management >Web Courses > Train-the-Trainer Series for Workplace Learning:

    Fundamental Skills for New Trainers

    Enquiries :

    Ms Louise LO (Course Director) 2231 3959 [email protected]

    Miss Angela CHAN (for application procedures) 2231 3966 [email protected]

    Venue: CSTDI classrooms, 3-5/F North Point Government Offices, 333 Java Road, North Point (To be

    confirmed in invitation letters to successful nominees)

  • Page 29 of 39

    () Complaint Management (1 day)

    Speaker: Trainer of CSTDI ( Language : Cantonese)

    Upon completion of the course, participants should be able to:

    adopt effective management practices for handling complaints;

    align management practices with the best practices in complaint handling;

    facilitate staff handle complaints more effectively; and

    sharpen skills in handling difficult situations.

    Course Outline

    Complaints handling in the context of public services

    Characteristics of an effective complaints handling system

    Learning from complaints

    Skills in handling difficult situations

    Upon completion of the course, participants should be able to:

    adopt effective management practices for handling complaints;

    align management practices with the best practices in complaint handling;

    facilitate staff handle complaints more effectively; and

    sharpen skills in handling difficult customers.

    Course Outline

    Complaints handling in the context of public services

    Characteristics of an effective complaints handling system

    Learning from complaints

    Skills in handling difficult customers

    Class Code Class Date & Time Target participants

    H2-SEWCM-14001 27 May 2014

    9:00 a.m. 5:30 p.m. Officers on MPS Points 34 - 49 or

    equivalent

    Remarks: Officers who have already attended the former 1-day Managing Public Complaints for

    Middle/Senior Managers course should not enroll again.

    Enquiries :

    Mr Martie KWOK (Course Director) 2231 3957 [email protected]

    Miss Angela CHAN (for application procedures) 2231 3966 [email protected]

    Venue: CSTDI classrooms, 3-5/F North Point Government Offices, 333 Java Road, North Point (To be

    confirmed in invitation letters to successful nominees)

  • Page 30 of 39

    : - ()

    Performance Management Series: Performance Management System

    in the Civil Service for Junior Managers (1 day)

    : ( Language: Cantonese)

    :

    :

    (a) H2-PMPSJ-14004 2014 5 28

    9 5 30 12 - 33

    (b) H2-PMPSJ-14005 2014 6 24

    9 5 30

    Performance Management Workshop for Junior Managers

    (30-45)

    http://www.csb.gov.hk/clc

    : > >

    2231 3988 [email protected]

    2231 3966 [email protected]

    333

  • Page 31 of 39

    () Handling Customer Complaints (1 day)

    : ( Language: Cantonese)

    (a) H2-SEHCC-14003 2014 5 29

    9 5 30 16 - 33

    (b) H2-SEHCC-14004 2014 6 27 9 5 30

    (Workshop on Preventing and Resolving Customer Complaints)

    2231 3858 [email protected]

    2231 3966 [email protected]

    333

  • Page 32 of 39

    Enquiries :

    Miss Fiona CHAN (Course Director) 2231 3881 [email protected]

    Miss Angela CHAN (for application procedures) 2231 3966 [email protected]

    ()

    Performance Management Series: Performance Management

    A Closer Look for Human Resource/Grade Managers (1 day)

    Speaker: Trainer of CSTDI ( Language : Cantonese)

    Specially designed for middle managers whose daily work centres around human resource or grade

    management functions, the course aims to explore more in-depth issues of performance management so that

    participants will have more solid knowledge to help departments/grades operate a more robust performance

    management system, implement related good practices, and launch new initiatives more smoothly.

    Course Outline

    Performance management: link pin to appointment, succession, staff development and staff relations

    Good performance management practices & the rationale behind

    Latest guidelines in Performance Management Guide 2013

    Promoting new performance management initiatives: things to note

    Sharing on performance management cases

    Overview of some commonly known performance management practices

    Class Code Class Date & Time Target participants

    H2-PMACL-14001

    29 May 2014

    9:00 a.m. 5:30 p.m. Officers on MPS Points 34 - 49 or

    equivalent involved in human resource / grade management work

    Venue: CSTDI classrooms, 3-5/F North Point Government Offices, 333 Java Road, North Point (To be

    confirmed in invitation letters to successful nominees)

  • Page 33 of 39

    () Strategic Thinking, Negotiation and Getting Support for

    District Council Meeting (1 day)

    Speaker: Trainer of CSTDI ( Language : Cantonese)

    The workshop aims at enabling participants:

    To develop an appropriate mindset and enhance the confidence in working with District Councils (DC) to achieve results

    To be better aware of the concerns and interests of DC members and other stakeholders in the district for effective engagement

    To understand common negotiation tactics for better getting the support of DC members

    Course Outline

    Highlights of the latest development of district councils

    Building credibility and joined-up government

    Connecting with stakeholders

    Pre-meeting preparation and tips for making presentation

    Negotiation tactics

    Communication techniques in answering challenging questions

    Class Code Class Date & Time Target participants:

    H2-MPSTN-14001 30 May 2014

    9:00 a.m. 5:30 p.m. Officers on MPS Points 34 - 49 or

    equivalent

    Enquiries :

    Mr Recerio LAU (Course Director) 2231 3882 [email protected]

    Miss Angela CHAN (for application procedures) 2231 3966 [email protected]

    Venue: CSTDI classrooms, 3-5/F North Point Government Offices, 333 Java Road, North Point (To be

    confirmed in invitation letters to successful nominees)

  • Page 34 of 39

    :() Financial Management Course: Operating Expenditure (1 day)

    Speaker: Trainer of CSTDI ( Language: Cantonese)

    Upon completion of the course, participants should be able to understand:

    the principles and mechanism of financial management in the Hong Kong Government;

    the functioning of operating/recurrent RAE;

    the importance of prudent management of public finances; and

    the ways to achieve effective use of resources and value for money.

    Course Outline

    Structure of government accounts

    Major types of expenditure

    Financial cycle

    Legal framework

    Resource Allocation Exercise for operating/recurrent expenditure

    Principles on prudent and effective use of resources

    Class Code Class Date & Time Target participants

    H2-FMOEM-14002 6 June 2014

    9:00 a.m. 5:30 p.m. Officers on MPS Points 34 - 49 or

    equivalent

    Remarks:

    Applicants are recommended to study the web course Financial Management: The Fundamentals and complete the online quiz before the class. It takes about 30 minutes to complete the web course and the

    quiz.

    If you are not yet a CLC Plus user, please register at http://www.csb.gov.hk/clc first.

    If you are already a CLC Plus user, please enrol on the web course via this path:

    CLC Plus > Management >Web Courses > Financial Management: The Fundamentals

    Officers who have already attended the former 1-day Financial Management Course: The Fundamentals for Middle/Senior Managers course should not enroll again.

    Enquiries :

    Ms Michelle CHOY (Course Director) 2231 3956 [email protected]

    Miss Angela CHAN (for application procedures) 2231 3966 [email protected]

    Venue: CSTDI classrooms, 3-5/F North Point Government Offices, 333 Java Road, North Point (To be

    confirmed in invitation letters to successful nominees)

  • Page 35 of 39

    () Coaching and Counselling (1 day)

    Speaker: Trainer of CSTDI ( Language : Cantonese)

    This workshop aims to enhance the participantsmanagerial capabilities through:

    Deepening the understanding on the principles of effective coaching in the workplace

    Applying questioning and feedback techniques in coaching process

    Sharpening the sensitivity in handling staff emotions and personal issues using basic counselling concepts

    Course Outline

    Coaching

    Manager as the Coach

    Key concepts and principles of effective coaching

    Model for diagnosing factors affecting staff performance

    Techniques in using questions and giving constructive feedback

    Counselling

    Managers' role in staff counselling and key principles behind

    Techniques for effective listening and handling staff emotions

    Class Code Class Date & Time Target participants

    H2-PMWCC-14001 13 June 2014

    9:00 a.m. 5:30 p.m. Officers on MPS Point 34 - 49 or

    equivalent

    Remarks: Officers who have already attended the former 1 day Workshop on Coaching, Counselling and Mentoring (Blended Mode Learning) course should not enroll again.

    Enquiries :

    Mr Recerio LAU (Course Director) 2231 3882 [email protected]

    Miss Angela CHAN (for application procedures) 2231 3966 [email protected]

    Venue: CSTDI classrooms, 3-5/F North Point Government Offices, 333 Java Road, North Point (To be confirmed

    in invitation letters to successful nominees)

  • Page 36 of 39

    Enquiries :

    Miss Jean CHEUNG (Course Director) 2231 4022 [email protected]

    Miss Angela CHAN (for application procedures) 2231 3966 [email protected]

    - ()

    Performance Management Series: Performance Management System

    in the Civil Service for Middle Managers (1 day)

    Speaker: Trainer of CSTDI ( Language : Cantonese)

    The course aims to give an overview of performance management in the context of the overall human resource

    management process, and the essentials in each phase of the performance management cycle.

    Course Outline

    Be the owner of performance management issues

    Objectives of performance management system

    An overview of the performance management cycle and the essential practices in performance planning, performance appraisal writing and performance appraisal interview

    An overview of the competency-based approach

    Class Code Class Date & Time Target participants

    H2-PMPSM-14002

    17 June 2014

    9:00 a.m. 5:30 p.m. Officers on MPS Points 34 - 49 or

    equivalent

    Remarks: This course is similar to a previous one Performance Management Series: Best Practices in Performance Management. Officers who have attended the previous course need not apply for this one.

    Venue: CSTDI classrooms, 3-5/F North Point Government Offices, 333 Java Road, North Point (To be

    confirmed in invitation letters to successful nominees)

  • Page 37 of 39

    ()

    Workshop on Building Resilience for Middle Managers (1 day)

    Speaker: Trainer of CSTDI ( Language : Cantonese)

    Managers are facing growing public demands in a fast changing working environment. This workshop aims

    at helping participants enhance their resilience in facing difficult situations in the workplace through widening

    their perspective, adjusting their mindset and equipping them with practical skills.

    Course Outline

    Positive Psychology

    Embracing Changes

    Managing Emotions, Stress and Adversities

    Collaborative Resilience and Support Network

    Class Code Class Date & Time Target participants

    H2-HWBRM-14002 25 June 2014

    9:00 a.m. 5:30 p.m. Officers on MPS Point 34 - 49 or

    equivalent

    Enquiries :

    Mr Daniel LEUNG (Course Director) 2231 4057 [email protected]

    Miss Angela CHAN (for application procedures) 2231 3966 [email protected]

    Venue: CSTDI classrooms, 3-5/F North Point Government Offices, 333 Java Road, North Point (To be confirmed

    in invitation letters to successful nominees)

  • Page 38 of 39

    Enquiries :

    Ms Michelle CHOY (Course Director) 2231 3956 [email protected]

    Miss Angela CHAN (for application procedures) 2231 3966 [email protected]

    :() Financial Management Course:

    Capital Non-Works Expenditure (1 day)

    Speaker: Trainer of CSTDI ( Language : Cantonese)

    Upon completion of the course, participants should be able to understand the functioning of the Resource

    Allocation Exercise (RAE) for Capital Non-works Expenditure in relation to the Governments financial cycle.

    Course Outline

    RAE for Capital Non-works Expenditure

    Funding of Capital Non-works Projects - General Revenue Account

    CWRF Head 708 Capital Subventions and Major Systems and Equipment

    CWRF Head 710 Computerisation

    Block votes

    Preparation of the Capital Non-works Expenditure Estimates

    Preparation of funding papers

    In-year Management

    Class Code Class Date & Time Target participants

    H2-FMCNW-14002 26 June 2014

    9:00 a.m. 5:30 p.m. Officers on MPS Points 34 - 49 or

    equivalent

    Venue: CSTDI classrooms, 3-5/F North Point Government Offices, 333 Java Road, North Point (To be

    confirmed in invitation letters to successful nominees)

  • Page 39 of 39

    To : Training Section

    Fax :

    Nomination Form

    (Sample )

    Priority

    (To be completed by Department )

    Please complete all items in English. Incomplete information may lead to an unsuccessful application.

    Course applying for (please use one form for each course)

    Part A -To be completed by nominee

    Course Title

    Class Code First Class Date (dd/mm/yyyy)

    Department ID No.

    Last Name First Name (as shown on ID card

    )

    Phone Fax

    Email for receiving notification

    cc

    Employment Status

    Civil servant

    Non-civil servant

    Termination Date

    (dd/mm/yyyy) ___________________

    Substantive Rank

    (Rank Code )

    Date to Present Rank

    (dd/mm/yyyy)

    Post Title

    Acting Rank (if any)

    () (Rank Code )

    Substantive Salary Scale

    DL GDC GDR JOS MPS TPS

    DPS GDO ICAC M

    PP

    Point

    CLC Plus User ID (Required for blended mode course)

    ()

    Contact Person ________________________ Phone of Contact Person ___________________________

    Any Class (As assigned by CSTDI) if over-subscribed?

    Yes

    No Part B To be completed by nominees supervisor

    Reasons for nominating the officer (please tick as appropriate)

    Operational need Career development Others Name Signature

    Designation __________________________ Tel. ____________________ Date ______________

    Remark 1. Email for receiving notification MUST be provided to receive the notification email. This email will also be sent to the Cc email address if it is

    provided. () 2. If notification email is not received two weeks before the course starts, you may assume your application unsuccessful.

    3. The purpose of collecting personal information in this form is for selection, notification of application results, record keeping and compilation of

    statistics.

    * Interested

    participants

    please contact

    the Course

    Director Mr

    Stephen

    CHAN (2231

    3901,

    stephen_chan

    @csb.gov.hk)

    for details.

    Enquiries:

    Miss Marina

    TSANG

    (Course

    Director)

    2231 3929

    marina_tsan

    [email protected].

    hk

    Mr David

    CHOI (for

    application

    procedures) 2231 3938

    david_choi

    @csb.gov.h

    k

    * Interested

    participants

    please contact

    the Course

    Director Mr

    Stephen

    CHAN (2231

    3901,

    stephen_chan

    @csb.gov.hk)

    for details.

    Venue:

    CSTDI

    classrooms,

    3-5/F North

    Point

    Government

    Offices, 333

    Java Road,

    North Point

    (To be

    confirmed in

    the

    invitation

    letter to

    successful

    nominees.)

    :()()

    Performa

    nce

    Managem

    ent

    Series:

    Performa

    nce

    Appraisal

    Writing

    (English

    Writing

    Skills)

    (1.5

    days)

    Speaker:

    Trainer of

    Masterling

    ua

    Training

    Centre or

    TopList

    Communic

    ations Ltd

    (Language:

    Cantonese)

    How can

    you

    benefit?

    Upon

    completion

    of the

    course,

    participants

    should be

    able to:

    identify

    comm

    on

    pitfalls

    in

    writing

    perfor

    mance

    apprais

    als;

    comment on

    strengt

    hs and

    weakn

    esses

    system

    atically

    ; and

    use

    effecti

    ve

    langua

    ge for

    writing

    clear

    and

    accurat

    e

    perfor

    mance

    apprais

    als.

    Topic

    Highlights

    Principles of

    perfor

    mance

    apprais

    als

    Common

    pitfalls

    in

    writing

    perfor

    mance

    Enquiries:

    Miss Marina

    TSANG

    (CSTDI -

    Course

    Director)

    2231 3929 marina_tsan

    [email protected].

    hk

    Mr Ricky

    LAI (CUHK

    - for

    application

    procedures) 2781 0477 rickylai@cu

    hk.edu.hk

    Enquiries:

    Miss

    Claudia MA

    (CSTDI -

    Course

    Director)

    2231 3885 claudia_hy_

    [email protected]

    v.hk

    Mr Ricky

    LAI (CUHK

    - for

    application

    procedures) 2781 0477 rickylai@cu

    hk.edu.hk

    ()

    Replies

    to

    Enquirie

    s /

    Complai

    nts (2

    days)

    : ( Language: Cantonese)

    (1)NS-CW007-10004 2010 3 1 4 9 5 30

    16 44

    (2)NS-CW007-10005 2010 3 9 12 9 5 30

    (3)NS-CW007-10006 2010 4 8 13 9 5 30

    (4)NS-CW007-10007 2010 4 15 22 9 5 30

    333