CURRICULUM VITAEDavid Lucas96 Church RoadThorntonBlackpoolFY5 2TT

Date of Birth 11th February 1969

Tel: 07973 334266

Email: david.lucas187@btinternet.com

Since 2010 I have been the director of my own limited company delivering dairy produce to households and businesses, having accepted redundancy from my previous employer. Over a period of 3 years I quadrupled sales, increasing my customer base year on year. Developing and maintaining a positive and reliable reputation with customers and having built up strong relationships with suppliers. In 2015 I sold part of the business to recoup my original investment. I have been solely responsible for all aspects of the business including delivery, marketing, procurement, recruitment and client relations.

As Service Delivery Manager I was the senior management team member with responsibility for managing customer relationships, effectively ensuring engagement with key stakeholders both internal and external, while managing service incidents and service improvement plans.

I have 8 years experience with EDS as Data Centre Manager providing IT and print and mail services to a major government department. As part of the senior management team, I was responsible for all aspects of production including adherence to Service Level Agreements (SLA’s), production and reporting against Key Performance Indicators (KPI’s), identifying opportunities to maximise productivity and make service improvements both within the data centre and across the 3 centre estate. I delivered financial plans, monitored and reported against agreed budgets, including presenting divisional reports to board level. I regularly managed projects and productivity improvement plans from initiation to implementation, maximising productivity and reducing costs.

I had personnel management responsibility leading and motivating cross-functional teams within the data centre. Including target and objective setting and regular performance reviews.

Career History

2010 to Present - Self employed director of a limited company delivering dairy produce

- Responsibility for all aspects of product delivery including sales, marketing, service delivery, financial control, billing, procurement, personnel management and client relations

2009-2010 -Data Security Manager – Hewlett Packard

- Responsible for delivery of security accreditation for variety of IT systems within the DWP account

- Implementation and execution of service improvement plans to deliver within SLA’s

2008 – 2009 - Service Delivery Manager – Hewlett Packard/EDS

- Senior management point of contact for escalation and resolution management

CURRICULUM VITAE- Client facing- Incident management and reporting- Production and management of service improvement plans- Reviewing best practice to enhance service delivery

2000- 2008 – Production Data Centre Manager – EDS

- Leading and managing multiple cross-functional teams, with overall responsibility for up to 200 team members delivering against challenging SLA’s on time, within budget

- Responsible for productivity improvements, producing, managing and delivering service improvement plans utilising continuous improvement methodologies

- Development of, and production and reporting against Key Performance Indicators Performance management including appraisal, salary planning, recognition and awards, absence and HR management

- Communication and development of plans, targets and objectives, strategic, daily and personal through a variety of means including 1-2-1’s, team meetings, and presentations

- Fully conversant with MS Office suite including MS project- Finance Management and Reporting, including developing and agreeing planned

expenditure, monitoring and reporting against financial targets and preparation of monthly reports to the senior management board

- Project Management, including implementation of plans to retool the production estate to increase productivity and enable significant budgetary reductions responsible for delivery from procurement to implementation

1990 – 2000 – Supervisor, Shift Leader and Production Manager – EDS

- Increasing levels of responsibility for production and service delivery- Increasing levels of responsibility for personnel management- Increasing levels of responsibility for finance management

Skills

- Experienced in managing change- Personnel Management across multiple shifts- P+L Management- Project Management - Continuous improvement and service improvement- Incident Management- Stakeholder management including direct client facing- MS Office inc MS Project- Excellent communicator at all levels

Education

- Currently studying for a BA Honours Degree with The Open University- 2006 Open University - Certificate in Social Science- Educated to GCE Level at Millfield High School between 1980 and 1985

Interest and Activities - Outside work I am a keen golfer, I like to read particularly history and historical novels

and am currently enjoying ski-ing with my wife and two young children

References- Available on request