CURRICULUM -VITAE

RAHUL KUMARHouse No- 54 A/1, Ambedkar Colony, Bijwasan New Delhi - 110061Contact Number: +91- 9810048162, rkumar25031985@gmail.comOPERATIONS PROFESSIONAL- RETAIL & HOSPITALITY INDUSTRYKeen planner & strategist with ability to establish & transform Retail Store to profitable ventures Key Strength AreasRetail Store Operations Customer Service Excellence P&L Management Inventory Management Shrink Reduction /Loss Control Merchandising StrategiesMaterials Management Team Building ,Training & Development Budgeting & Cost Control PROFESSIONAL EXPERIENCE : Overall experience of 10.5 Years in fields of Customer Care Operations, Hospitality & Retail Operations.Presently working with Bharti Retail Ltd./EASY DAY,- Gurgaon, As a Store Manager DURATION: JULY 2011 - To till date - (Responsible for Multi Store ) 4 YearsCurrently Responsible for Total 3 Store (1 Base & 2 Additional )with Sale of 28 -30 cr. PA

Worked with DEVYANI INTERNATIONAL LTD. (COSTA COFFEE)- 3.9 yearsDEGINATION: STORE MANAGER (INFINITY TOWER Gurgaon 24 Hours Operational Store )- PROMOTED Handled Multi Store (4 KOISK GOOGLE,AMEX,SAPIENT, ERICSON in cyber city ggn.)DURATION: JAN 2010 - To JULY 2011 DEGINATION: Asst. Store MANAGER (AMBIENCE MALL GURGAON) PROMOTEDDURATION: JAN. 2009 - To JAN. 2010DEGINATION : SHIFT MANAGER DURATION : DECEMBER 2007 TO JAN. 2009 (Ambience Mall Gurgaon)

Worked with DLF SERVICES LTD.(DT DINER & CINEMAS)CITY CENTRE MALL GURGAON.-3 YrsDEGINATION: TEAM LEADER (Handling Team of 40 Associates Area-41000 sf. ) DURATION: March 2007 To DECEMBER 2007Worked For DLF SERVICES LTD. (DT DINER & CINEMAS) On Core Corporation Ltd. PayrollDEGINATION: Team Member - CUSTOMER RELATIONS DURATION: SEP. 2004 - To FEB. 2007ACADEMIC QUALIFICATION:

Bachelor Degree in Commerce from DELHI UNIVERSITY .OTHER QUALIFICATION & TRAINING ATTENDED:

Certified SCOPE (3 Months Store Management Training Program) from WALMART INDIA.

SITUATIONAL LEADERSHIP -2 THE KEN BLANCHARD

THE 7 HABITS FOR MANAGERS FRANKLIN COVEY

EMPLOYMENT PROFILES : STORE OPERATIONS MANAGER BHARTI RETAIL LTD. ( EASY DAY MARKET/ EASY DAY)MY MAJOR RESPONSIBILITIES INCLUDES:A: OPERATIONS & PROFITABILITY.Over all Responsible for P&L of the Store.Overall Responsible for STORE OPERATIONS.Responsible for TOPLINE & BOTTOMLINE of STORE. Making the Projected sales plan & Ensure Achievement of the Sale Plan.Responsible for Profitability of STORE.Control on MCP like Shrinkage ,Markdown , Dump ,Utility expenses, Administration Expenses & Overheads etc.

B : DISPLAY/VISUAL MERCHANDISINGEnsuring attractive merchandise display & over all store layout. Ensure interior and exterior of store is maintained to company standardsResponsible for proper Display/Visual Merchandising.Responsible for Window Display, Cross Merchandise Display.Responsible for all marketing activity.Mapping competition in terms of categories, price points, physical appearanceManaging space allocations & selling space for advertisements, displays, promotionsC : SALES & MARKETINGResponsible for Effective LSM Activities and Marketing for STORE. Responsible for the leafleting &SMS Blast in each&every Event to drive the NOB SALES.Maintain regular contacts with corporate / major admin person & individual guest and build strong relationships with them.Work closely with the corporate in the area of promotions, special offers Diwali Gifting. D: SHRINK & INVENTOR MANAGEMENTReducing shrinkages and ensure Stock replenishment Ordering of Stock as per ROS.Identify Stock Out and Raise ordering for OUTS.Responsible of Inventory in Store and make sure FIFO of Stock. E: TRAINING ,RECRUITMENT & MORE.Responsible for building a team of highly motivated professionals & add Value to the Brand .Responsible of inducting all new Trainee Management staffs in the store.Delivering Customer service and retail selling skills training.Analysis of training needs in the store.Responsible to ensure that all the systems & Procedures are in Place.Responsible for Recruitment & related policies.PERSONAL DETAILSFathers Name: Sh. Mathura Nand JhaDate of birth: 25TH March 1985Marital Status: Married Languages Known: Hindi and English