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Factors affecting innovation strategy Internal environment Organisational context Innovation Strategy Technology evolution National , Regional & Industry context External environment Integrative mechanisms Generative mechanisms Corporate Strategy

Our Value Proposition Business Value Innovation Frontier Enhancement Wireless Applications Bluetooth IT Strategy Consulting Business Intelligence Utility Collaborative Commerce Process & Change Management Consulting Mobile Enhancements Consumer Portals Infrastructure Management eSecurity Dealer Management System SCM/CRM ERP Applications Employee Self Service Portals Effectiveness Focused Efficiency Focused Relationship Complexity Competitive Advantage Focused

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Diagram A title about content ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc. Reality Describe a vision of company or strategic contents. Identity Describe a vision of company or strategic contents. Reality Creativity Describe a vision of company or strategic contents. Identity Creativity

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PERSPECTIVE 2020: KEY MESSAGES The decade in review An unparalleled impact on Indian economy in the last ten years Transforming business, transforming India Significant returns to all stakeholders Shifting customer needs and delivery A large unfinished agenda remains An agenda for action Global economic crisis will have a far-reaching and as yet uncertain impact 31

PERSPECTIVE 2020: KEY MESSAGES The decade in review Demographic shifts will fuel the growth of new sectors, markets and service lines Transforming business, transforming India The promise of technology to create new opportunities needs to be balanced by the risk of erosion in core markets Shifting customer needs and delivery An agenda for action 32 India can become a global innovation hub and own business systems in at least three areas ICT-enabled solutions can drive socioeconomic inclusion of 30 million citizens each year

AN AGENDA FOR ACTION ANCHORED ON A 5-FOLD VISION Intellectual property framework (especially enforcement) Centers of Excellence Entrepreneurship Primary and tertiary education quality and scale up Curriculum and faculty development Reinvented business models New verticals, geographies and customer segments Building Catalysing India as a growth preeminent beyond innovation todays core 5 1 hub markets Five Developing a Establishing 4 themes 2 high caliber India as a talent pool of 3 trusted global over 4 million hub for people professional Harnessing services ICT for inclusive growth ICT solutions for healthcare, education, financial services, public services 33 Winning through the downturn Connectivity and access (e.g., broad-band rollout) Soft infrastructure (e.g., IT literacy) Improved infrastructure (e.g., satellite townships) Corporate governance National security Robust domestic demand Global branding

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Quality Excellence Setting International Benchmarks PCMM Level 5 TL 9000 Six Sigma SEI-CMM Level 5 ISO 9001 Well-defined skill sets, role based competency mapping, ease of replaceability The worlds first PCMM Level 5 company in Dec 2001 Reinforcing our technical competence with this quality standard for Telecom Worlds first Software Services company to be certified in Nov 2001 Sustaining Continuous process improvements by eliminating causes of defects Started in 1997. 1000+ projects initiated till date For driving in-depth and Continuous process improvements The Worlds 1st IT Services Company Achieved in 1998 Built the basic framework for the processes Achieved in 1995

Culture integration planning framework Sample input Structure & process Strategies Newco exec culture session HP historical CPQ historical New HP brand Competitive environment Customer Corporate objectives Behaviors Values Metrics & rewards Sample output Policies & practices page 39 January 22, 2014 Vision & governance for new company Balanced scorecard & pay metrics Leadership selection Formation & start-up of new teams Customer (quality) initiatives FastStart program Managing a Smooth and Successful Integration

Truly Global North America Europe Dr. Alok Aggarwal, NY Robert G. Daigle, ME Mike Taylor, UK David E. Cooley, CT Amie Stark, UK Andrew Adelson, MA Ollie Snelling, UK Donald Kruszenski, CA Geoff Simmons, UK Edmund Voyer, NY Prajeet Patel, Nordic George Sawyer, CA Tomas Backman, Nordic Marty Perelstein, CA Hedda P Moller, BENELUX Mahesh Bhatia, CA Jean Francois Lengelle, France Ravi Prakash, CA Reinhard Lorek, Switzerland Sumathi Pundit, Canada Marketing and Sales, Frontend on client projects Marc Vollenweider, AT & CH Urs Dommann, Switzerland Asia-Pacific Evalueserve Holding company registered at Bermuda Israel Laurence Neumann India Ashish Gupta, Delhi-Gurgaon 650 professionals Brazil Jos Edson Bacellar, Brazil Infrastructure, HR, IT, Finance, Logistics Operations, Service Back-end Offices Daniel Sadhu, Singapore William Kemmery, Australia

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