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Factors affecting innovation strategy
CorporateStrategy
Organisationalcontext
Technologyevolution
National, Regional &Industry context
Internal environmentIntegrative m
echanisms
Generative mechanism
s
External environment
InnovationStrategy

Utility
Efficiency Focused
• Infrastructure Management• eSecurity• ERP Applications• Employee Self Service Portals
Our Value Proposition
Relationship Complexity
BusinessValue Innovation
Frontier
Competitive Advantage Focused
• Wireless Applications• Bluetooth• IT Strategy Consulting• Process & Change
Management Consulting
Enhancement
Effectiveness Focused
• Business Intelligence• Collaborative Commerce• Mobile Enhancements• Consumer Portals• Dealer Management System• SCM/CRM

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ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.
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ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.
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ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.

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ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.
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ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.
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ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.

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ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.

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ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.
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• ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.
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ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.
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ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.

31
PERSPECTIVE 2020: KEY MESSAGESThe decade in review
Transforming business, transforming India
An agenda for action
Shifting customer needs and delivery
An unparalleled impact on Indian
economy in the last ten years
Significant returns to all
stakeholders
A large unfinished agenda remains
Global economic crisis will have a
far-reaching and as yet uncertain
impact

32
PERSPECTIVE 2020: KEY MESSAGESThe decade in review
Transforming business, transforming India
An agenda for action
Shifting customer needs and delivery
Demographic shifts will fuel the growth of
new sectors, markets and service lines
The promise of technology to create new
opportunities needs to be balanced by the
risk of erosion in core markets
India can become a global innovation hub
and own business systems in at least three
areas
ICT-enabled solutions can drive socio-
economic inclusion of 30 million citizens
each year

33
Catalysing growth beyond
today’s core markets
1
Establishing India as a
trusted global hub for
professional services
2
Harnessing ICT for inclusive
growth
3
Developing a high caliber
talent pool of over 4 million
people
4
Building India as a
preeminent innovation
hub5
Five themes
AN AGENDA FOR ACTION ANCHORED ON A 5-FOLD VISION
• Winning through the downturn• Reinvented business models• New verticals, geographies and
customer segments
• Improved infrastructure (e.g., satellite townships)
• Corporate governance
• National security• Robust domestic
demand• Global branding
• ICT solutions for healthcare, education, financial services, public services
• Connectivity and access (e.g., broad-band rollout)
• Soft infrastructure (e.g., IT literacy)
• Primary and tertiary education quality and scale up
• Curriculum and faculty development
• Intellectual property framework (especially enforcement)
• Centers of Excellence• Entrepreneurship

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TitleTOMORROW
TODAY
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Quality Excellence – Setting International Benchmarks
SEI-CMM Level 5
• For driving in-depth and Continuous process improvements• The World’s 1st IT Services Company Achieved in 1998
ISO 9001 • Built the basic framework for the processes• Achieved in 1995
Six Sigma• Sustaining Continuous process improvements by eliminating causes of defects • Started in 1997. 1000+ projects initiated till date
P C M MLevel 5
• Well-defined skill sets, role based competency mapping, ease of replaceability• The world’s first PCMM Level 5 company in Dec 2001
TL 9000• Reinforcing our technical competence with this quality standard for Telecom • World’s first Software Services company to be certified in Nov 2001

April 7, 2023 Managing a Smooth and Successful Integration
page 39
Culture integration planning frameworkSample input
• Newco exec culture session
• HP historical• CPQ historical• New HP brand• Competitive
environment• Customer
Sample output• Vision & governance
for new company• Balanced scorecard &
pay metrics• Leadership selection• Formation & start-up
of new teams• Customer (quality)
initiatives• FastStart program
Strategies
Corporateobjectives
Values
Structure & process
Metrics &rewards Behaviors
Policies &practices

North America• Dr. Alok Aggarwal, NY• Robert G. Daigle, ME• David E. Cooley, CT• Andrew Adelson, MA• Donald Kruszenski, CA• Edmund Voyer, NY• George Sawyer, CA• Marty Perelstein, CA• Mahesh Bhatia, CA• Ravi Prakash, CA• Sumathi Pundit, Canada
Evalueserve• Holding company registered at
Bermuda
Europe• Marc Vollenweider, AT & CH• Mike Taylor, UK• Amie Stark, UK• Ollie Snelling, UK• Geoff Simmons, UK• Prajeet Patel, Nordic• Tomas Backman, Nordic• Hedda P Moller, BENELUX• Jean Francois Lengelle, France• Reinhard Lorek, Switzerland• Urs Dommann, Switzerland
India• Ashish Gupta, Delhi-Gurgaon• 650 professionals• Infrastructure, HR, IT, Finance,
Logistics
Asia-Pacific• Daniel Sadhu, Singapore• William Kemmery, Australia
Truly Global
Marketing and Sales, Front-end on client projects
Operations, Service Back-end Offices
Israel• Laurence Neumann
Brazil• José Edson Bacellar, Brazil

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