Adam Adina ElenaUnited Kingdom

Cell: 07497689997 ; e-mail: adina0017@yahoo.com

SUMMARY

Excellent customer care and professional, feeling comfortable working in a fastplaced environment.

Customer service with sound judgement and with a capacity, to resolve problemstactfully and diplomatically. Dedicated to both, team and customer satisfaction, with theability to work with a multicultural team.

I have proven this skills through my career in being a cabin crew, and withextensive experience in customer service, sales and negotiating with clients and suppliers. Iam also willing, to take any training necessary to enable me, to carry out my workefficiently and progress in my career.

SKILLS

Exceptional telephone etiquette; Great in stress conditions and meet deadlines; Proactive; Exceptional interpersonal communication; Microsoft, Outlook, Word and Excel.

AREA OF EXPERTISE

CUSTOMER SERVICE;IT LITERATE (MICROSOFT WORD/ EXCEL/ OUTLOOK);EMPLOYEE MANAGEMENT;HEALTH& SAFETY PROCEDURES.

WORK HISTORY

April/2016 - June/2016 Customer service Advisor & Payroll [English, Romanian and Italian]Minden-London Ltd --UKI was dealing on a daily basis with customers over the phone (inbound/ outbound -in English, Romanian and Italian) and by e-mail. Answering to enquiries and taking over informations for creating new starters, send contracts, setting expenses into the system andbeing in contact at all times with recruitment agencies, in order to keep the system up to date. Main duties:

Working in Merit software; Setting up new starters into the system and checking hours; Sending and folding contracts and application forms, also checking that the

informations are correct; Making the payments on time (working with deadlines); Helping people to understand tax and National Insurance deductions; Creating expenses, inserting them into the system and calculating overtime; Issuing tax forms (P45's and P60's); Dealing with recruitment agencies, excellent telephone manner.

February/2016 – March/2016 Customer Service Advisor Amara Living – UKI was dealing with a range of customers on a daily basis and handling anything from general enquiries to complaints, over the phone, by e-mail and on-line. Creating quotes on Microsoft Excel for customers who are placing large orders. A rage of administration dutiesto support high level management.

Main duties: Responding at general, high, urgent e-mails to customers who need immediate

assistance Answering the phone, and dealing with customers queries and complaints Finding immediate solutions for returns, delivery and dealing with suppliers at a

daily basis Liaising on a regular basis with courier companies(DPD and DHL) Answering customers to live-chats Creating quotes, placing orders for customers

July/2014 – February/2016 Flight attendantCrewlink - Ryanair Airline – Bergamo Airport(Italy) ; Brussels Airport (Belgium).

I was responsible to inform passengers about Safety and Security Procedures, providecomfort to them and especially to be able to perform an outstanding customer service.Ofcourse, my job is challenging at a daily basis, because of the great rate of diversity.

Main duties: Selling duty free commercial goods and pursuing sales targets; Proficient in maintaining order when dealing with unruly passengers while maintaining

professionalism; Excellent communication interpersonal and multicultural skills; Administrating financial situation of each flight circle; Hands-on experience in delivering on board services while remaining in the boundaries

defined by the Airline policies and protocol; The ability to remain calm in high stress situation;

May 2014 - July2014 Student Crewlink – Ryanair Airline Training course - Took place in Hhan (Germany).

Learned how to deal with Safety, Security and First Aid procedures;Learned how to react in emergency situations;Learned how to develop my interpersonal skills and how to adapt to multiculturalcustomers.

September 2010- June 2012 Cafeteria Attendant Genesis Group of Castellanzza – Castellanzza (VA)-Italy

I was responsible to ensure our 5* services to our clients, therefore I had to provideimpeccable customers service manner.

Main duties: Responsible for taking and delivering food &beverage orders, and providing

outstanding guest service to all guests. Make sure everything was placed in order after customers have been gone. Responded promptly to enquiries and requests from prospective customers.

September 2009 - July 2010 Waitress (Bartender) Freedom Restaurant

I was responsible to ensure that the customers were provided the best treatment andeverything were suited to their needs

Main duties: Provide outstanding service to our guests, Monitor guests feedback and make recommendation for improvements and new

products to meet customers needs.

October 2008 - September 2009 Attendant to quality control, Warehouse manager R&B Fashion, MARNI OUTLET – Milan

I was responsible for organising the safe and efficient receipt, storage and dispatch ofwarehouse goods. Working closely with clients and suppliers. Planning the delivery anddispatch of the merchandise.

Main duties: Responding to and dealing with customers communication by e-mail and telephone Liaising with customers, suppliers and transport companies Planning, coordinating and monitoring the receipt, order assembly and dispatch of goods Coordinating the use of automated and computerized system where necessary Planning future capacity requirements Motivating, organizing and encouraging teamwork within the workforce to esure

productivity targets are met or exceeded

EDUCATION

2008 Baccalaureate (high-school diploma): Languages

National College "Roman-Voda" - Roman,Romania

Languages 2008

National College "Roman-Voda"

Finished my diploma with a total of 9.07/10

Attestation of French level: 9.25/ 10

LANGUAGES

Romaine: Mother tongue

English: Fluent/advanced (speaking, reading, writing)

Italian: Fluent/advanced (speaking, reading, writing)

French: Intermediate (speaking, reading, writing)

Spanish: Basic (speaking, reading, writing)

ADDITIONAL INFORMATION

SOCIAL SKILLS:Great capacity to relate and interact with different types of people, and also different culture. Excellent capacity to collaborate for achieving targets and time-limits. Good communication skills, interactions with people, excellent in team work, fast learner

HOBBIES :I love to paint, draw read, swim, jogging cinema; basically a healthy way of living your life and train your brain.

PERSONAL INFORMATION

MOBILE TELEPHONE: 07497 68 9997

DATE OF BIRTH: 17/05/1989

E-mail ADDRESS: adina0017@yahoo.com