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Curriculum Vitae

Muhammad AkramP. O. Box 522 dnata, Dubai – U.A.EMob: +97150 7754515Mail: m.akram@dnata.com

Objectives:

Career objective: Self assess development of overall goals and objectives as a general means to accomplish those, implement strategies and Systematic evaluation of the progress and to modify the strategy, if necessary. To enhance, broaden my current skills and knowledge with steady growth.

Professional Experience

Current

Working as a SERVICE DELIVERY SUPERVISOR at dnata cargo (Dubai world central, Jebel Ali)

Job Responsibilities

To conduct briefing for all the shift staffs discuss the daily work plan and assign duties to the staffs. Prioritize the tasks given to the shift.

To conduct safety & security briefing for all shift staffs. Monitoring the warehouse dock areas and giving instructions for housekeeping staff to

clear the area after delivery or acceptance of cargo. Keeping a track record of attendance of shift staffs and monitoring the break time

provided for every individual according to company regulations. Issuing QIF & SIF to the staff deviating from rules and regulations set by the

Organization. Highlighting the names of excellent staffs for appreciation. Provide full support to the management in cost control areas. Analyzing customer complaints and providing appropriate feedback to the

management in order to optimize the service standards for any deviation on our part. Successfully completed DNATA Cargo quality project by leading a team. Certified first aider from American heart association. Active member of cargo safety observation team.

Previous Experience

February 2006 – November 2007

Senior Cargo Assistant (dnata cargo, Manifesting department, Freight Gate 5, Dafza)

Preparing cargo manifest without any mismatch and delaying flight Coordinating with load office warehouse OPS and ground OPS for smooth build-up of

Cargo at Airport Free zone Preparing priority list of flights out going from Dubai Airport Terminal 02 for

arrangements of equipment and manpower Preparing all versions of UWS and LMC for Load Control Dept. Preparing NOTOC for DGR Cargo

Preparing Build up List for Different Carriers Coordinating with Airline Rep for any Clarification about cargo

Execution of AWB for all the airlines operating from Dubai Intl Airport

November 2002 – February 2006

Cargo Assistant (dnata cargo, Customer relation department, Freight Gate 5)

Provide complete information regarding Import / Export air shipments. Provide Export Rates to Walk-in clients / Agents. AWB Reservation. Provide complete information on AVI / HUM / VAL Cargo (Import / Export).

February 2001 – October 2002 Junior Cargo Assistant (dnata cargo, Import department, Dubai Cargo Village)

Job Profile:

Full Data Entry of Incoming Cargo. Issuing Delivery Order. Informing customers about Incoming Cargo. Providing excellent Customer Service at Import Counters.

June 1997 – Jan 2001 Account Assistant cum Secretary (Dubai Pearl School, Dubai)

Job Profile:

To manage the accounts including fees. Transport In charge. PRO. Managing the bookstore.

Personal & Professional Profile

Graduate with Bachelor’s degree (BA). Excellent communication, Public relations and interpersonal skills, good team player. Dynamic, proactive, dedicated and committed to accomplish company targets and

personal goals. Ability to work independently with minimum supervision, good team player. Time Management – Capable of working under tremendous work pressure and

meeting deadlines with ease & efficiency. Capable of handling confidential matters in its high spirit

Professional skills

Dangerous Goods Acceptance license holder. Introduction to Civil Aviation from Emirates Aviation College. Aviation Security Training from Emirates Security. Cargo Product Knowledge and Documentation from Emirates Aviation College. Dangerous Goods Handling from Emirates Aviation College. Basic Cargo Tariff from Emirates Aviation College. Cargo and Special Load Handling from Emirates Aviation College. Bomb Threat Training from Emirates Group Security. Quality action team course from Emirates Aviation College. First aid for the workplace from Emirates Aviation College. Live Animal Regulations(LAR)

Educational Background

Bachelor of Arts (Psychology, Geography, English & Persian) from Islamabad, Pakistan

Other Qualifications

Basic Civil Defence Training from Civil Defence Organization [Sept 1988]. Basic Computer Application Course from Al Mihad Educational Institute, Dubai. Basic Arabic Course from Int’l Islamic University Islamabad, Pakistan.

Job Related Strengths

Willing to accept responsibilities. Analytical and focused approach to work. Cool, energetic and can work under pressure. Can interact with senior management for technical and commercial negotiations. Easily adaptable to new environment.

Language skills

English, Arabic, Urdu.

APPRECIATIONS & AWARDS

Najm Award: Appreciation Awarded On: 23-nov-2015

For displaying excellent efforts in uplifting cn 607-61312952 /// 607- 61312812 two urgent shipment on EY311-19MAR truck as same had urgent onward connection from AUH. Well done!!!

Najm Award: Merit Awarded On: 07-JAN-2015

In recognition for connecting last minute shipment by keeping safety and security first and ensuring Airline customer is satisfied. Keep up the excellent communication to meet future challenges as well.

Najm Award: Merit Awarded On: 13-OCT-2014

In recognition for ensuring that quality standards are met, even when quantity of work is also challenging.

Najm Award: Appreciation Awarded On: 13-FEB-2013

In appreciation for the initiative taken and in recognition for going out of the way to handle additional responsibilities to ensure smooth handling of Landside activities at Freight Gate 3.

Najm Award: Merit Awarded On: 24-MAY-2012

In recognition for the appreciation received from Azerbaijan Airlines that you have done an excellent job in handling their export flight and truck manifesting at FG3. It was achieved only because of proper planning, coordination and communication which indeed praiseworthy. In addition, you have managed to complete the activity without affecting the quality & safety of dnata cargo operations.

Najm Award: APPRECIATION Awarded On: 09-FEB-2012

In appreciation for the excellent initiative shown and in recognition for the excellent support towards Coyne Air shipments screening at FG3 during the build-up. And also managed to complete the activity without affecting the Quality & Safety of DNATA.

Najm Award: BRONZE Awarded On: 14-DEC-2011

In recognition of the dedication and commitment of your work shown on 23rd Nov 2011 for handling export flights & trucks without any discrepancy and complaint.

Najm Award: BRONZE Awarded On: 25-SEP-2008

In appreciation of the initiative taken to complete a challenging task of verifying and accepting 20 tons of DGR and in recognition of maintaining consistency throughout the process and ensuring to complete the job without any discrepancy .

Najm Award: Merit Awarded On: 15-JUL-2010

In appreciation for the initiative taken and in recognition for being meticulous and proactive thereby restricting discrepancies.

Najm Award: Merit Awarded On: 21-APR-2009

In appreciation of the commendation received from Mr. Noor, M/s. Gava Airfarm Logistics FZCO for his Consistent efforts and swift assistance at the FG 3 Counters.

Najm Award: Appreciation Awarded On: 03-APR-2004

MR. Leonard Thyagarajan, CR&TM for his continued and hardworking support of the Call Centre team.

Personal Details

Date of Birth: 04th July1975Nationality: PakistaniMarital status: MarriedGender: MaleDriving license: Holding a valid UAE driving licence

References Will be readily furnished upon request.

Declaration:

I hereby declare all relevant information above is true and best to my knowledge.