cv - rahul sharma

RAHUL SHARMA Mobile :+91-8800423343 Email : [email protected]

5+ Years Experience |Team Handling | Quality Monitoring | Financial Analysis | Process Transitioning| Excellent Communication Skills | Credit Analysis| Project Management | Relationship Management| MIS

KEY ACHIEVEMENTS

Over 4 years of experience in Financial Process of Corporate Membership Rewards with American Express possessing end to end exposure and extensive knowledge of Corporate Card Program, Hierarchy and Maintainence

Currently associated with American Express as a Lead Financial Analyst in Credit Operations & Subject Matter Expert for the Process

Consistently maintained a 100% Quality record and over achieved Service Level Agreement targets in monthly goal ratings thereby surpassing company expectations Recognized and rewarded for being one of the top performers as a Financial Analyst (Relationship

Care,Extra Miles,Amex’s Blue Reward Points for improving Team’s SLA targets) and Received the top rating in 2014 and 2015 performance review cycle.

Leading as Subject Matter Expert of my current process and also responsible for training new hires on various process procedures and help them transition into production

Instrumental in handling individual projects on Eliminating Organizational Compliance (SLA/costs), ECCO updation, process automation,implementing new ideas with the onshore team.

Suggested process improvement changes and worked on a project to edit the application forms and retrieving client’s information that resulted in 32% reduction of rejections and ensured customer satisfaction. Waste Elimination for my business unit by reducing the enrollment process for corporate membership

program from 12 days to 4 days Computer Proficiency: MS Excel (pivot,macros,charts), MS PowerPoint, MS Word, IBM Mainframe Screens

(CITRIX, CAPS), Thomson One, CRM,D&B,Lexis Nexus etc Multilingual : Proficient in English, Hindi, Punjabi

CAREER PROGRESSION

American Express June 2013 – PresentLead Financial Analyst, Corporate Services (CSO)

Credit Analysis | Fraud & Compliance checks | Enrollment of Corporate Clients (US) in Membership Rewards Program| Quality Monitoring - Internal Control | Projects Handling | Process Improvement | Team Handling | Escalation Handling | Customer Service | Reporting| Maintaining MIS

Adecco March 2011 – June 2013Customer Service Representative, Corporate Services (CSO)Quality Monitoring | Credit check | Document Verification | Training New Hires | Improving Team Performance | Maintaining MIS

Bcube Jan 2008- Feb 2009 Corporate Support Executive (inbound), Oxigen

Providing Corporate Support | Customer service | Documentation | Data Analysis


ROLES AND RESPONSIBILTIES

Lead Financial analyst ( American Express)

Expertise in analyzing the financial information of middle and large market US companies applying for the Corporate Credit Card with American Express to identify their risk and credit worthiness

Reviewing Dun & Bradstreet reports and Company’s financial statements to verify business information, net million worth, credit ratings, monthly income potential and reviewing their existing relationship with American Express

Running fraud/compliance & KYC checks on the company through various search domains like Lexis Nexis, World Check (for past fraudulent practices and payment defaults), Secretary of State (company’s incorporation ID and status) etc., thereby adhering to compliance and reducing exposure to risk to the company

Verification of legal documents such as lease, deeds, IRS documents, Bank statements and audited financials verification by calling the bank or auditing firm respectively

Collaborating with the commercial underwriting team to assist with the review of financial risk of companies by updating and validating financial records in our database and provided recommendations for approvals

Identify process improvement opportunities, leverage relationships internally and inter-departmentally to lead procedural changes and process re-designing

Set up accounts under Corporate Membership Rewards Program while maintaining the account’s Corporate Hierarchy and billing options

Calculated the Membership Rewards points earned by the Amex’s US Corporate Clients on a monthly basis by reviewing their transactions and processed fee credits upon linking and delinking of additional card accounts

Issued retroactive reward points based on the Client’s spend and judging their financial impact on the Amex’s business

Relationship Management/ Internal Operations Support Planning & managing a strong & fruitful relationship with the internal customers, operations support group and

counterparts in different geographical regions (US) Deliver Case Time Resolution and Quality reports, Trending, Observations and Inferences in a timely manner to

Program Director (US) to assist operations in improving overall productivity and the financial impact of the process

Effective Communication with Quality group through in-depth analysis & suggestions for process improvement Regularly addressed the queries of the internal and external clients and sales team via email and telephone to

provide exemplary customer service and scored a 9 pointer (out of 10) on my VOCM scores

Team Management SME and acting Team Leader for Supervising and managing an 8 member operations team Responsible for content development of reference tools (ECCO) used by the analyst for policies and procedures Ensured a continuous upward trending on a monthly basis in key team matrices (UPH, CTR & Quality) Responsible for handling team’s escalation queries in an effective and efficient manner Making weekly dashboards for the team and presenting it to the Onshore team.

EDUCATIONAL BACKGROUND

Diploma in Quality Management System- Audit SGS India 2015Bachelors in Information Technology Kuvempu University 2012


High School (Grade 12) Rich Harvest School (CBSE) 2008

cv - rahul sharma

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