cwin16 - lyon - agility and salesforce
TRANSCRIPT
SomfyCRM platform of the future
SomfyCRM platform of the future
Introduire de l’agilité pour réussir l’implémentation d’un Core Model Salesforce
Introduire de l’agilité pour réussir l’implémentation d’un Core Model Salesforce
CWIN 2016 | September 30th, 2016
Copyright © 2016 Capgemini and Sogeti. All rights reserved. 2
Legacy CRMPIVOTAL
Somfy CRM Platform of the future
World leader in automatic
control of openings and
closures in homes and
buildings
60 countries
114 subsidiaries and 51 offices
across five continents
Group turnover: 1061 M€
76% of sales outside France7 800 employees
worldwide
CWIN 2016 | September 30th, 2016
Copyright © 2016 Capgemini and Sogeti. All rights reserved. 3
Legacy CRMPIVOTAL
Somfy CRM Platform of the future
Improve
Customer eXperience
Harmonize business processes
Deploy best practices
Manage & leverage SOMFY
connected equipments
CRMPlatform of the future
Set up a consistent, reliable
and global Group CRM
platform
CWIN 2016 | September 30th, 2016
Copyright © 2016 Capgemini and Sogeti. All rights reserved. 4
Core model implementation
What to do?
Build a CRM Core application to be deployed in 40 business units aroundthe world
Maintain scope and budget under control
Keep flexible : adapt to business priority changes
“ Keep the wheel of the truck ”
CWIN 2016 | September 30th, 2016
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What made this project successful ?
The Salesforce solution used with future users as of design phasethanks to its agility
Set up a core team of SMEs made available for the project andrepresenting all Somfy users
50 SMEs in 10 business streams
Involved far ahead of implementation project
Build project organized in flexible manner in order to detectearly potential issues and be reactive
Organized in versions which scope is reassessed at start
Versions split in 1 month iterations including UAT phase
Adopt a Somfy / Capgemini joint program management tocontinuously monitor and arbitrate change requests
CWIN 2016 | September 30th, 2016
Copyright © 2016 Capgemini and Sogeti. All rights reserved. 6
The Customer Engagement Platform
Scalable
TrustInnovationPaaS Multitenant
SaaS
Sales MarketingApps
AnalyticsCommunity
Service
CWIN 2016 | September 30th, 2016
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Joint Program Management: flexibility & success
Design
Detail design
Implement
Qualify
UAT
5 months
Classical V-cycle
Backlog Sprint 1 Sprint 2 Sprint 3 Sprint 4Agile methodology
IT 4IT 3IT 2Design IT 1 UATJoint
program management
Sprint 5
����
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☺☺☺☺
> 2 months
UAT
CWIN 2016 | September 30th, 2016
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Business value analysis: the path to a sustainable success
750 m/d
120 50 25Joint Program Management
Business Value Analysis
MAINTAINABILITYEXPANDABILITY
ASCENDING COMPATIBILITYBUDGET CONTROL
SUSTAINABLE
CWIN 2016 | September 30th, 2016
Copyright © 2016 Capgemini and Sogeti. All rights reserved. 9
Conclusion
First version is LIVE
Pilot business unit roll-out COMPLETED
Other country roll-outs are LAUNCHED
Version 2 STARTED, including marketing automation, social marketing, partner community, …
Project SUCCESS
www.capgemini.com
The information contained in this presentation is proprietary.Copyright © 2016 Capgemini and Sogeti. All rights reserved.
Rightshore® is a trademark belonging to Capgemini.
www.sogeti.com
About Capgemini and SogetiWith more than 180,000 people in over 40 countries, Capgemini is aglobal leader in consulting, technology and outsourcing services. TheGroup reported 2015 global revenues of EUR 11.9 billion. Togetherwith its clients, Capgemini creates and delivers business, technologyand digital solutions that fit their needs, enabling them to achieveinnovation and competitiveness. A deeply multicultural organization,Capgemini has developed its own way of working, the CollaborativeBusiness Experience™, and draws on Rightshore®, its worldwidedelivery model.
Sogeti is a leading provider of technology and software testing,specializing in Application, Infrastructure and EngineeringServices. Sogeti offers cutting-edge solutions around Testing,Business Intelligence & Analytics, Mobile, Cloud and CyberSecurity. Sogeti brings together more than 23,000 professionals in15 countries and has a strong local presence in over 100 locationsin Europe, USA and India. Sogeti is a wholly-owned subsidiary ofCap Gemini S.A., listed on the Paris Stock Exchange.