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DAFTAR ISI

HALAMAN JUDUL ..................................................................................... i

LEMBAR PERSETUJUAN ......................................................................... ii

KATA PENGANTAR .................................................................................... iii

DAFTAR ISI .................................................................................................. vi

BAB I PENDAHULUAN .......................................................................... 1

1.1. LatarBelakang........................................................................... 1

1.2. RumusanMasalah...................................................................... 3

1.3. TujuanPenelitian........................................................................ 3

1.4. ManfaatPenelitian..................................................................... 4

BAB II TINJAUAN PUSTAKA................................................................. 5

2.1....................................................................................................

Konsep komunikasi terapeutik..................................................

2.2....................................................................................................

Kepuasan pa!a pela"anan kepera#atan.................................... 15

2.3....................................................................................................

Kerangka Teoritis...................................................................... 1$

BAB III KERANGKA KONSEP ................................................................ 2%

3.1. Kerangka Konsep...................................................................... 2%3.2. &efenisi 'perasional................................................................. 21

3.3. (ipotesis.................................................................................... 22

BAB IV METODE PENELITIAN.............................................................. 23

4.1. )enis Penelitian.......................................................................... 23

4.2. Tempat Penelitian !an *aktu Penelitian................................... 23

4.3. Populasi !an +ample................................................................. 23

4.4. Teknik Pengam,ilan +ampel..................................................... 25

4.5. Pertim,angan etik...................................................................... 2

4.. -nstrumen Penelitian.................................................................. 2

4.. Teknik analisa !ata.................................................................... 2/

DAFTAR PUSTAKA ..................................................................................... 31

LAMPIRAN

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