Next-Gen IT Ecosystem A Jefferson County Perspective

James Lindauer

Chief Architect

http://www.jeffco.us

Agenda

Background

The Challenge

Objectives

Implementation

Results/benefits

Advice

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Residents

Visitors

Business

Online Services

• Business

• Stack

• Technology Stack

Jefferson County Architecture

Government

Jefferson County Background

Local county government

540,000 citizens, 3,000 employees, 82 technology employees

West of Denver covering the foothills and mountains

Fiscally conservative

Innovative

Creative

Collaborative (shared services)

Leader in many areas

Background

Assessors and Treasurers from four major political jurisdictions in

the metropolitan Denver area have formed a consortium for the

purpose of acquiring new software systems to support their

respective business operations. This consortium is made up of

elected and appointed officials from Arapahoe County, City and

County of Broomfield, City and County of Denver, and Jefferson

County. (PTOC – Property Tax Officials of Colorado)

The Challenge

Business drivers for the projects:

The implementation of a new Assessor and Treasurer system

Courtroom Expansion driving the relocation of IT Services to a different campus location

Departments storing more data (audio, video, data)

Implementation of a new C&R Recording system

The Challenge

Implementation of an Enterprise Architecture solution that meets business and technology needs of today, and the future

Challenge

Project objectives

Modern Tier 2 data center 99.74% uptime

New 10GE data center

New SAN

Improved operational reliability and capacity

Improved service delivery

Reduce total cost of ownership (TCO) of technology

Business agility (disaster recovery / provisioning)

Project objectives (cont.)

Save money through economies of scale

Improve citizen services

Consistent business processes

Collaboration, sharing of best practices

Common technology, communication, information sharing

Improve B2B processes

Modernized business practices

Implementation

Executive Approval for the Capital Improvement Projects

RFPs submitted

Subject Matter Experts reviewed vendor responses

Selection of solutions that met the technical and business needs from an architecture enterprise perspective

Cross-domain collaboration between technologists and business experts

Implementation

Modern Technologies

Data Center CISCO UCS (Less is more)

– Cisco Blade Center

Storage management EMC SAN / Data Domain Deduplication

Virtualization VMWARE 4.0 ESX

Flexible agile architecture

Cloud Solutions

New Assessor / Treasurer implementation is in progress

New Data Center - in progress 2010

New SAN - 2010

Implementation

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2nd Half 2007 1st Half 2008 2nd Half 2008 2nd Half 2009 1st Half 2010 2nd Half 2010 1sr Half 2009

Vision Requirements RFP

Mini Fit Gap

Full Fit Gap

Contract

Implementation

Implementation

Majority of work involved internal staff

Procurement process took longer than anticipated

Support of ongoing operational activities

Vendors as partners

Coordination

Implementation

Results

• Service Management Service-now

• Project Management Innotas

• Job Applicants NeoGov

• Performance Management EchoSpan

• Election Results Clarity

Cloud

• Financial System

• Community Services

• Case Management

• Property Valuation

• Public Recorded Documents

Business

• Storage

• Email

• Virtualization

• Laptops, Mobile Devices, Net books, Desktops

• Network

Infrastructure

Results

Functional Benefits

Less Resources to Support Data Center

More Investment Dollars focused on Value / Business Needs

Effective and Efficient Storage Management

Reduced application server downtime due to virtualization

Improved service delivery by provisioning environments quicker

Standardized architecture resulting in less support issues

Increased capacity to manage business growth

Reduced $$$ maintenance costs, older equipment more expensive

Better services for citizens and county departments

Advice

Looking back, what steps are you especially glad that you took, if any?

Project Management Discipline

Governance Structure

Defining the Technical Operating Environment

Advice

Be realistic about the COMMITMENT (cost, time and resources)

Assess your CAPABILITY (skills) and CAPACITY

Enjoy the JOURNEY

Spend plenty of time in PLANNING and DESIGN

Thank You

James Lindauer

Chief Architect

http://www.jeffco.us