datawatch corporation support portal
TRANSCRIPT
NEW CUSTOMER SUPPORT SITEChanging the way we support our customers!
• Jon Pilkington – Chief Product Officer
• Bob Reed – Sr. Director Quality and Support
• Ripan Barot – Manager, Global Customer Support
Introduction
Where are we located?
• US EAST (Bedford, MA)
• Manila, Philippines
• New Delhi, India
• Management of tickets and overall workflow easier
• Enhanced communications
• Newly designed Knowledge Base Center
• Improved access to release and patch downloads
• Latest News – Follow us and receive notifications on news
• Customer Satisfaction Surveys – How are we doing?
• KB Articles suggestions while creating ticket
• Mobile website access
• SLA compliance engine
• Dedicated website: https://support.Datawatch.com
What’s new in Datawatch Customer
Support Portal?
• Simply register on http://www.datawatch.com/support/
Don’t have an Account?
1. Login to https://support.datawatch.com
2. At the top right corner click on “Submit a request” link
How to Submit a Support request
• Now users will be prompted with suggested articles while creating
ticket. One more step towards self-service model.
KB Article Suggestions
• Login to support.datawatch.com
• At the top right corner click on “My activities” link
Manage your Cases
Knowledge Base Center
• Now users can receive latest updates on the product release by
simply following the Latest News section
Follow Latest News section
Mobile Site
• Monday January 18th 2016 8:00 am EST
• Please don’t forget to register at http://www.Datawatch.com/support
• Your feedback matters
• Please feel free to reach out to us anytime at• Bob Reed: [email protected]
• Ripan Barot: [email protected]
Go-Live
Questions?
Thank You!