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    I HC KINH T NNGKHOA QUN TR KINH DOANH

    -------------------------------

    N KHI S KINH DOANH:

    DCH V BN HNG TRC TUYN QUA

    MNG INTERNET

    NNG, 2011

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    CHNG M U

    I. L DO CHN N KHI S KINH DOANH

    Kinh doanh trn mng x hi ang tr thnh xu th ton cu. Qua , cc tchc/doanh nghip c th khm ph nhng cch thc mi nng cao kt qu kinh

    doanh, t c s thu hiu v tin tng ca khch hng, v pht trin cc sn phm vdch v p ng nhu cu ca h.

    Bn hng qua mng Internet c gi l bn hng trc tuyn. D ch bt u xuthin t nhng nm gia ca thp nin 1990 nh vo cng ngh Internet, vic bn hngtrc tuyn pht trin mnh m v gn nh ph mi ngnh hng.

    Trong vng khong hn 10 nm, c nhng cng ty pht trin t nhng trangweb bn l ln thnh nhng tp on bn l trc tuyn vi gi tr th trng hn c nhngtp on bn l truyn thng c lch s lu i.

    Tp on Amazon.com khi s bn sch qua mng nm 1995, khng c ca hngtruyn thng no c, hon ton bn hng trc tuyn, gi tr th trng hin nay l khong35 t la, gp hn 20 ln so vi gi tr th trng ca Barnes & Nobles (ch khong 1,5 t la), d Barnes & Nobles l tp on bn sch c tui i gn 100 nm, vi gn 800ca hng sch khp nc M.

    Ti Vit Nam, knh trc tuyn d ph kh nhiu ngnh hng: in my, in thoi ding, sch, m phm, ngn hng, v my bay.nhng a phn cha thc hin ht chcnng m hin nay ch yu c s dng lm knh hn l bn hng.

    iu ny cng d hiu khi m h thng thanh ton Vit Nam cha h tr cho victhanh ton trc tuyn (theo thng k ca VISA, mi ch c 1% dn s VN c th tn dngv theo cng b ca NH Nh Nc thng 3/2008, 10% dn s VN c ti khon), v tm ltiu dng ca ngi Vit Nam cha quen vi vic mua hng m khng cn nhn, ngmhoc kim tra mn hng trc. Tm l ny rt kh thay i khi m Vit Nam, nim tingia ngi tiu dng v nh bn l cha cao. Ly v d mt chuyn, ngi tiu dng gprt nhiu kh khn trong vic i tr hng khi khng va . Rt t nh bn l ti Vit Namcung cp dch v i tr hng khng cn l do trong vng thi hn nht nh sau khi muahng, mt quy nh rt ph bin ti cc nc pht trin.

    Tuy nhin, vi khong 19 triu ngi ang s dng internet (con s ny d bo stng rt nhanh trong thi gian ti thng k ca Trung tm Internet Vit Nam nm 2008),v lu di, ngnh bn hng trc tuyn ti Vit Nam cng s c nhng bc pht trinnhy vt nh cc nc M, Nht, v chu u tri qua (ti Anh, doanh s bn l trctuyn hin nay khong 19.5 t bng , chim 7% tng doanh s bn l theo VerdictResearch).

    n Khi S Kinh Doanh:Trang -2-

    Dch v bn hng trc tuyn qua mng Internet

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    V th, vic tham gia u t knh bn hng trc tuyn l hng i tt yu cho mi doanhnghip, nu khng mun b mt phn trong ming bnh kh hp dn ny. Vic u tknh bn hng trc tuyn vo thi im ny c th coi nh mt mi tn t c hai mcch: va tng doanh s bn hng, va n u tng lai.

    Dch v ny nh trng nhu cu ca nhng ngi bn rn cc thnh ph ln khinhp sng rt si ng thi kinh t th trng v nhng ngi gp kh khn v mt a lc nhu cu mua sm. ng thi vic s dng thi gian tit kim v hiu qu l tiu chkhng th thiu trong cuc sng mi ngi dn.

    Hin nay, ti th trng Vit Nam ni chung v th trng thnh ph Nng niring. Dch v Bn hng trc tuyn nhanh chng, chuyn nghip trong 1 gi nht nhcho cc loi hng ha, t tiu dng lt vt cho n cc sn phm in t, nguyn vtliu vi phm vi khp thnh ph Nng l cha ph bin, mang tnh cht nh l ring

    bit cho mt mt hng.

    Nng l trung tm kinh t v l mt trong nhng trung tm vn ha, gio dc,khoa hc v cng ngh ln nht khu vc min Trung Ty nguyn, l thnh ph ln th4 ca Vit Nam. Vi din tch 1.255,53 Km2, dn s 887.070 (s liu nm 2009).

    Nng c ch s nng lc cnh tranh cp tnh (PCI) ng u Vit Nam lin tip trong 03nm 2008, 2009 v 2010, ng thi ng u v ch s h tng, xp th 4 v mi trngu t.

    Mc tiu chung ca quy hoch pht trin kinh t - x hi ca thnh ph Nng nnm 2015 l xy dng thnh ph Nng tr thnh mt trong nhng trung tm kinh t -vn ha ln ca min trung vi cc chc nng c bn l mt trung tm cng nghip,thng mi, du lch v dch v ca min Trung.

    Vi nhng c hi ln cho mt loi hnh dch v Bn hng trc tuyn phong cchmi cng vi tim nng sn c v khng ngng pht trin ti thnh ph Nng nhhng v m rng tng cho ti xy dng v thc hin n: Dch v bn hngtrc tuyn qua mng Internet. Trong , ch trng n vic bn nhng mt hng m

    bo cht lng v gi c hp l n vi khch hng v thit lp cc mi quan h kinhdoanh tt p vi cc doanh nghip thnh ph Nng.

    II. MC TIU N KHI S KINH DOANH

    1. Mc tiu mn hc

    Trang b cho sinh vin nhng kin thc c bn v chuyn su v khi s kinh doanh,

    gip cho ngi hc c kh nng xy dng, t chc v iu hnh qu trnh sn xut kinhdoanh ca doanh nghip mt cch hiu qu.

    Trang b v phng php nghin cu, k nng nghin cu trong vic xy dng tng kinh doanh, x l tnh hung, hiu vn , t chc thng tin chi tit v thit lpkhung phn tch vn

    2. Mc tiu ca n Khi s kinh doanh

    n Khi S Kinh Doanh:Trang -3-

    Dch v bn hng trc tuyn qua mng Internet

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    p dng kin thc c c t trng i hc kinh t xy dng tng v thitlp mt n kinh doanh thc tin v lnh vc Bn hng trc tuyn v ang l nhucu ca x hi.

    Dch v Bn hng trc tuyn l mt n kh thi v c hi thnh cng rt ln chodoanh nghip nu i vo hot ng i vi th trng si ng, tim nng nh thnh ph Nng. Ngy nay, khi cng ngh thng tin tr thnh yu t then cht cho s thnh cngca mi doanh nghip th nhiu loi hnh kinh doanh cng c xut hin cng vi s

    pht trin cng ngh thng tin nh: Bn hng qua mng, thanh ton in t, t vn khchhng trc tuyn Do , dch v Bn hng trc tuyn l tm nng, thc tin v nghnh thnh phc v nhu cu khch hng.

    Vic thnh lp doanh nghip kinh doanh lnh vc Bn hng trc tuyn phi ckho st v tr kinh doanh hp l, kho bi thun li cho vic giao dch, h thng cngngh thng tin m bo nhanh chng v tng bc tng quy m, nhn s v phng tinvn chuyn

    Trong nm u tin thnh lp, doanh nghip cn tp trung u t h thng websitehin i v ngun nhn lc ph hp nhng hiu qu cho vic khai thc tt lng thng tint nhu cu khch hng. Phm vi hot ng cn mng nhng phi tin phong v chtlng dch v. Ly uy tn, s hi lng ca khch hng lm ng lc u t pht trin.

    III. TI LIU THAM KHO

    Website: http://www.tailieu.vn

    Website: http://www.danang.gov.vn

    IV. CCH TIP CN

    1. Lnh vc hot ng ca doanh nghipi vi dch v bn hng trc tuyn l t tiu dng cho n cc sn phm in t,

    nguyn vt liu thng qua: Trc tuyn trn website cng ty, qua in thoi, lm victrc tip. Nhn vin ca Cng ty lun sn sng tip nhn thng tin yu cu ca khchhng v t chc thc hin nghip v chuyn nghip.

    2. Loi hnh doanh nghip khi s kinh doanh

    - Lnh vc dch v: Bn hng trc tuyn

    - Loi hnh doanh nghip: Cng ty C phn thng mi v dch v Nht Nam

    3. Nng lc doanh nghip-Ngun nhn lc: Thnh vin hi ng qun tr l nhng ngi c trnh hc vn

    cao trong nhiu lnh vc: Cng ngh thng tin, Qun tr kinh doanh. Nhn vin ctuyn chn c chuyn mn, kinh nghim v sc khe trong lnh vc bn hng trc tuyn.

    - Vn: Vn ch s hu 8 t ng, vn vay ngn hng thng mi 2 t ng vi lisut 20%/nm, thi hn 5 nm.

    n Khi S Kinh Doanh:Trang -4-

    Dch v bn hng trc tuyn qua mng Internet

    http://www.tailieu.vn/http://www.danang.gov.vn/http://www.tailieu.vn/http://www.danang.gov.vn/
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    -Khu hao ti sn: Ton b thit b Cng ty c khu hao theo phng php khuhao u trong 10 nm.

    - Trang thit b, c s vt cht Cng ty: Cc thit b vn phng, h thng Cng nghthng tin vin thng v phng tin vn chuyn hng ha l xe my, xe ti nh.

    V. CC IU KIN GI NH- Vn phng, kho bi Cng ty: Vn phng iu hnh v t chc tip nhn thng tin

    khch hng ta lc ti ng Nguyn Th Minh Khai.

    - Phng tin vn chuyn ch yu l xe gn my v xe ti nh

    - i ng tip vin tip nhn thng tin khch hng tr trung, nng ng, nghip vgii.

    - Thnh vin hi ng qun tr Cng ty ti chnh vng mnh, quan h tt vi khchhng mc tiu v tm huyt xy dng pht trin Cng ty.

    - Ngun ti chnh sn c c huy ng t cc c ng l 80% nhu cu s dng Vncho vic xy dng v hot ng ban u ca Cng ty, 20% vn cn li c vay t ngnhng thng mi.

    VI. CU TRC N KHI S KINH DOANH

    Chng m u

    Chng 1 Xc nh tng Khi s kinh doanh

    Chng 2 Lp k hoch hot ng Marketing ca n

    Chng 3 Lp k hoch sn xut ca n

    Chng 4 Lp k hoch ngun nhn lc ca nChng 5 Lp k hoch ti chnh ca n

    Ph lc Th tc ng k thnh lp doanh nghip ca n

    VII. LP K HOCH TIN N KHI S KINH DOANH

    n Khi S Kinh Doanh:Trang -5-

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    CHNG 1: XC NH TNG KHI S KINH DOANH

    I. TINH THN DOANH NGHIP

    Trong nn kinh t th trng ti Vit Nam, c bit khi Vit Nam l thnh vin ca tchc thng mi th gii WTO m ra nhiu c hi ln v cng khng t thch thc

    cho qu trnh u t kinh doanh ca doanh nghip ti Vit Nam. n khi s kinh doanh trong lnh vc Bn hng trc tuyn vi tng mi l,

    nh hng mc tiu sn phm dch v mang li s tha mn ti a cho khch hng ngthi xy dng chun ha i ng nhn s ca doanh nghip t mc tiu cao trong nghipv v p ng i hi cao ca mt x hi cng nghip hin nay.

    Xy dng ton th c nhn v t chc doanh nghip c tnh chuyn nghip cao v cmc tiu chuyn nghip s on kt tin ln, lm vic tch cc linh hot ch ng, cngnhau hp tc pht trin, mi ngi mt vic, lm vic cho hiu qu cao. Ly s hiu bitsu sc v lnh vc nhn giao hng trc tuyn th hin nhn ti chuyn nghip, to

    dng phong cch lm vic chuyn nghip mang n s phc v chuyn nghip chokhch hng.

    II. PHN TCH MI TRNG KINH DOANH

    1. Mi trng V m

    a. Mi trng kinh t: Nng c xc nh l trung tm kinh t, vn ha, khoahc v khoa hc ca min Trung v c nc vi mc tng trng kinh t lin tcv kh n nh gn lin vi cc tin b trong i sng x hi, c s h tng phttrin, th c chnh trang Tc tng trng GDP bnh qun trong giaion 2001 2006 t 12,4%, nm 2008 tng 11,04%. C cu kinh t ca thnh

    ph chuyn dch theo hng tch cc: ngnh cng nghip-xy dng chim t trng47,59%; ngnh dch v 49,4%; ngnh nng, lm nghip, thy sn 3,01%. Nngc ch s nng lc cnh tranh cp tnh (PCI) ng u Vit Nam lin tip trong 03nm 2008, 2009 v 2010, ng thi ng u v ch s h tng, xp th 4 v mitrng u t.

    b. Mi trng Cng ngh: Nng l 1 trong 3 trung tm bu chnh vin thng lnnht c nc c trm cp quang bin quc t SE-ME-WE 3, ng truyn quc ttc 355Mbps vi cht lng tt hng u cc nc ng Nam . Bu in

    Nng hin ang cung cp cc dch v vin thng a dng v hin i, kh nngp ng cc nhu cu ca khch hng. Bu in Nng ang cung cp cc dch

    v vin thng a dng v hin i, kh nng p ng nhu cu ca khch hng.Trung tm Cng ngh phn mm Nng hin l mt trong nhng n v sn xutphn mm hng u ti Vit Nam v l trung tm o to cng ngh thng tin hngu ca khu vc min Trung. Trong nhng nm qua, Trung tm Cng ngh phnmm Nng hp tc cht ch vi cc cng ty ca n (Aptech) v NhtBn (AOTS) o to lp trnh vin, k thut vin v k s cng ngh thng tint trnh quc t.

    n Khi S Kinh Doanh:Trang -6-

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    c. Mi trng vn ha x hi: Nng c ngun nhn lc di do (Ngun lao ngchim hn 50% dn s ca thnh ph) ch yu l tr, khe. S lao ng c chuynmn k thut qua o to chim hn mt phn t lc lng lao ng. Chi phlao ng Nng thp. Nng l mt trong nhng tnh thnh trong c ncc cc ch s pht trin gio dc cao vi h thng gio dc kh hon chnh, to nn

    tng thun li v vng chc cho vic pht trin ngun nhn lc ca thnh phnhm thc hin cc mc tiu nng cao cht lng ngun nhn lc, cht lng cucsng. Thnh ph hon thnh ph cp gio dc trung hc c s v ang tin tithc hin mc tiu ph cp gio dc ph thng trung hc. Thnh ph c 14 trngi hc, cao ng v 15 trng trung hc chuyn nghip vi gn 140.000 sinhvin. H thng cc trng ny thc hin chuyn ngnh o to trn hu ht cclnh vc khoa hc, k thut, cng ngh thng tin, kinh t, qun tr kinh doanh,ngoi ng v s phm... i hc Nng cn hp tc vi trng i hc ca ccquc gia c nn gio dc tin tin nh Php, M, Nht Bn, Australia, Canada,

    New Zealand... trong vic o to ngun nhn lc ti ch cng nh a sinh vin

    sang hc tp ti cc nc ny Nng l mt trong nhng tnh thnh c nc cch s pht trin gio dc cao vi h thng gio dc kh hon chnh, to nn tngthun li v vng chc cho vic pht trin ngun nhn lc. Nng hm nay lmt thnh ph c mi trng vn ha lnh mnh, c np sng vn minh th,trnh dn tr c nng cao, cnh quan thin nhin ti p. Nng l mt nith v sng, lm vic, u t v du lch Vit Nam.

    d. Mi trng nhn khu hc: Thnh ph Nng trung ca t nc, cch HNi 759Km v cch thnh ph H ch Minh 960Km, nm trn trc giao thng Bc Nam v ng b, ng St, ng Bin v ng Hng khng. Thnh phnm trong vng kh hu nhit i gi ma, nhit trung bnh hng nm l 25,7 0C

    c din tch t nhin l 1.256 Km2, dn s 887.070 (s liu nm 2009). C cukinh t ca thnh ph chuyn dch theo hng tch cc: Ngnh cng nghip xydng chim t trng 47,59%, ngnh dch v 49,4%; ngnh nng, lm nghip, thysn chim 3,01%

    e. Mi trng Chnh tr - Php lut: Nng c nh gi l mt trong nhngthnh ph an ton nht Vit Nam. Trong thi gian qua, hng n vic pht huydn ch, nng cao nhn thc, thc chp hnh php lut ca nhn dn. Tngcng hn na trch nhim v hiu qu hot ng ca cc c quan, cn b cngchc nh nc, lnh o v chnh quyn thnh ph khng ngng thc hin cc

    bin php qun l, chn chnh cc bin php k cng, k lut trong cng s, c

    quan nh nc nhm p ng tt hn yu cu nhn dn, to iu kin thun linht cho cc doanh nghip ng k hot ng kinh doanh ti Nng.

    2. Mi trng Vi m

    a. Nh cung cp: i vi dch v Bn hng trc tuyn ti th trng Nng l rtmi. Do , Cng ty phn u hot ng hiu qu nht v l hnh nh ring cho

    n Khi S Kinh Doanh:Trang -7-

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    loi dch v ny ti th trng Nng ni ring v th trng Vit Nam nichung.

    b. Khch hng: Khch hng chnh ca Cng ty l cc n v bn hng qua mng, ccca hng nh phn phi c yu t giao dch sn phm tn ni n ngi tiu dng,mua sm v cc n v th tn, chuyn pht nhanh ti a phng.

    c. i th cnh tranh, i th tim n: Hin ti th trng Nng cha c nhiucng ty kinh doanh dch v Bn hng trc tuyn do i th cnh tranh lcha nhiu i vi Cng ty. Tuy nhin, sau ny nu i vo hot ng kinh doanhhiu qu v nhu cu khch hng ln s xut hin thm nhiu cng ty cnh tranh.

    d. Th trng lao ng: Nng l trung tm gio dc ca min Trung. Nhiutrng i hc, Cao ng, Trung cp Ngh ng trn a bn v l ngun cung cpnhn lc di do cho th trng lao ng ti thnh ph Nng ni ring v minTrung ni chung. Hng nm cc trng i hc, trung hc chuyn nghip v dyngh ti Nng o to hng ngn lao ng c trnh chuyn mn k thut,

    trnh tay ngh p ng c nhu cu v ngun nhn lc khng ch cho thnhph m cn cho c khu vc min Trung. y cng l mt li th cnh tranh cathnh ph trong thu ht u t nc ngoi.

    n Khi S Kinh Doanh:Trang -8-

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    CHNG 2: LP K HOCH HOT NG MARKETING

    I. PHN TCH HNH VI NGI TIU DNG

    1. Nhu cu ca khch hng:

    Cng vi s pht trin kinh t, nhu cu mua sm hng ha vi gi c cnh tranh, giaohng nhanh chng v thun li trong thanh ton, vn chuyn l mt tt yu ca ngi tiudng.

    Qua , hnh thc thanh ton v vn chuyn n tn ni l mt bi ton cn thit trongmi doanh nghip ln ngi mua. Sao cho an ton, m bo c v s lng, cht lng vchi ph vn chuyn tt nht.

    2. Mong mun ca khch hng s dng dch v Bn hng trc tuyn

    - n gin trong th tc, yu cu v dch v

    - Gi c hp l nhng phi m bo v thi gian phc v k t khi yu cu n lc kt

    thc giao dch.- m bo s lng, cht lng v thi dch v t khi nhn vn chuyn hng n

    ni giao hng v bo co kt c v cng ty v khch hng s dng dch v.

    3. La chn dch v v thanh ton

    a. La chn dch v

    - Phng tin vn chuyn hng ha v cc nhu cu khc l xe gn my v cc xe tinh. Sau khi khch hng trong thnh ph Nng mua mt mt hng no , s cnhn vin cng ty vn chuyn v giao hng tn ni cho khch hng trong phm vi nithnh Nng.

    b. Phng thc thanh ton: theo 2 hnh thc sau:

    + Nhn thanh ton tin mt khi giao dch trc tip t Cng ty hoc giao hng chongi nhn.

    + Chuyn khon vo s Ti khon Cng ty theo iu khon cam kt.

    4. D bo nhu cu th trng

    V ti th trng nng, Vi hng trm n v, doanh nghip cng theo phngthc kinh doanh bn hng trc tuyn v giao hng tn ni trong nhiu lnh vc nh: Hoa,M phm, Thi trang, in t cng nghip & Dn dng, trang sc, Thc n nhanh.

    Nh vy, i tc lin kt lm trung gian nhn li trong lnh vc nhn giao hng tithnh ph nng l rt ln.

    Ngoi ra, nhng dp l, tt th nhu cu giao chuyn qu biu, vt dng gia nh tngcao. y cng chnh l tim nng Cng ty khai thc a vo dch v nhm gia tngdoanh thu.

    n Khi S Kinh Doanh:Trang -9-

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    5. Xc nh th trng mc tiu v nh v sn phm

    a. Th trng mc tiu:

    Th trng chnh m doanh nghip xc nh xy dng v pht trin hot ng kinhdoanh l thnh ph Nng. Tuy nhin trong nm u tin, vi ngun ti chnh hn hp

    v quy m kinh doanh cha ln nn Cng ty ch tp trung chnh cho th trng mc tiuca mnh l 02 Qun Hi Chu v Thanh Kh.

    T nm th 2 tr v sau s dn m rng phm vi hot ng v nh hng trong nmth 4 s ph kn ton b hot ng ca Cng ty p ng tt nht nhu cu ca khch hngtrong Thnh Ph Nng.

    b. nh v sn phm

    Dch v nhn giao hng trc tuyn l mt knh trung gian hoc trc tip p ng nhucu ca khch hng trong vic nhn vn chuyn v giao hng tn ni theo yu cu vi gic v cch thc hot ng hiu qu nht.

    II. THC HIN K HOCH MARKETING1. nh hng chnh sch Marketing cho sn phm dch v

    Cng ty cung cp dch v giao nhn v vn chuyn hng ha trc tuyn bng xe My.Trong thi gian u v qui m cng ty nh nn ch tp trung cung ng dch v ca mnhtrn 02 Qun chnh l Hi chu v Thanh kh.

    Li th canh tranh ca dch v nhn chuyn hng trc tuyn ny l: p ng nhanhnht theo yu cu v ph hp vi nhiu hnh thc gi cc, hnh thc thanh ton sao chothun tin v li ch nht cho khch hng khi s dng dch v ca chng ti.

    ng thi Cng ty s c i ng nhn vin t vn, tip nhn thng tin v gii p thcmc cho khch hng mang li s tha mi v tin tng khi s dng dch v ny v cng chnh l nhng cam kt ca Cng ty i vi khch hng khi chn chng ti lm itc.

    2. nh Gi ca dch v

    Chng ti s xy dng 02 loi Gi c bn da trn Trng lng ca hng ha v thigian yu cu vn chuyn cho 02 loi khch hng. Trong mi loi Gi s c nhiu hnhthc gi thanh ton i km ty theo yu cu v trng lng hng ha, chi tit xem trong

    bng:

    Loi GiExpress

    (Giao trong1gi)

    Normal

    (Giao trong24gi)

    Trnglng

    qui nh(Kg)

    Ghi ch

    n Khi S Kinh Doanh:Trang -10-

    Dch v bn hng trc tuyn qua mng Internet

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    Nhm 1 Lp:B10K2.1

    Gi ny p dng trong phm vi 6Km k t ni nhn n ni giao v cha bao gm VAT

    Nu vt qua 6Km tiu chun, s tnh thm 4000 ng/Km

    Khch phthng

    25.000 20.000 0 -> 3

    T 3 -> 10 Kgtnh thm 1Kg

    l 3000 ng.T 10 -> 100Kg tnh thmmi Kg l 2000ng.

    i tc 20.000 15.000 0 -> 4

    T 4 -> 10 Kgtnh thm 1Kgl 2500 ng.

    T 10 -> 100

    Kg tnh thmmi Kg l 1500ng.

    Ngoi ra, s c mc gi u i nu khch hng Yu cu thi gian nhn, giao hng ngoi02 loi gi c bn trn, c th nh sau:

    - Gim 20% cho thi hn giao hng l 2 ngy

    - Gim 30% cho thi hn giao hng l 3 ngy

    - Gim 40% cho thi hn giao hng l 4 ngy

    - Gim 50% cho thi hn giao hng t 5 ngy tr ln. Ngoi bng gi trn, Cng ty cn cung ng v bo gi c bit theo yu cu ring

    ca khch hng. Mi trng hp t nhn giao hng, cng ty lun c i ng tvn chuyn nghip v bo gi trc cho khch hng ch ng tit kim tin

    bc v hi lng khi s dng dch v ca cng ty.

    3. Vn phng v phng thc giao dch

    Vn phng cng ty s c ta lc trn ng Nguyn Th Minh Khai, mt tuynng trng im ca thnh ph Nng.

    Vi lnh vc kinh doanh ng k l nhn giao hng trc tuyn, xy dng hnh nh,thng hiu uy tn cho cng ty trn th trng Nng ni ring v c nc ni chung.Cng ty s xy dng thng hiu, qung b hnh nh, v hnh thc giao dch nh sau:

    - Xy dng Website cho hot ng kinh doanh v qung b thng hiu vi tn min

    http://www.banhangonline.com.vn

    n Khi S Kinh Doanh:Trang -11-

    Dch v bn hng trc tuyn qua mng Internet

    http://www.banhangonline.com.vn/http://www.banhangonline.com.vn/
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    - i ng in thoi vin gi trc tip n khch hng tim nng cho t vn dch v

    - Nhn vin trc tuyn web tip nhn thng tin khch hng v s dng cc cng ctrong chin lc thng mi in t thc hin mc tiu ra.

    - Bui ra mt hot ng, Cng ty s t chc i ng nhn vin, cng tc vin mang

    sc thi trang phc chy vng quanh 2 qun Hi chu, Thanh kh cho chin lc tipth hnh nh Cng ty vi cng chng trong 2 ngy.

    - T chc i ng cng tc vin pht t ri cc khu ng dn c trn a bn thnhph nhm gii thiu dch v cng nh bo gi dch v ca cng ty.

    Cc phng thc thanh ton bao gm:

    1. Chuyn khon vo s ti khon cng ty

    2. Thc hin dch v trc, nhn tin sau ti ni yu cu chuyn hng (Khch quen, uytn)

    3. Nhn tin trc ti ni yu cu chuyn hng v thc hin dch v sau.4. Thanh ton trn gi theo hp ng

    n Khi S Kinh Doanh:Trang -12-

    Dch v bn hng trc tuyn qua mng Internet

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    Nhm 1 Lp:B10K2.1

    CHNG 3: LP K HOCH SN XUT CA N

    I. U T BAN U

    1. Nhn s: K hoch nhn s cho nm th nht v th 2 d kin bng di,

    Bng 1: K hoch nhn s

    V tr nhn s Nm th nhtB sung choNm th 2

    Qun l chung 01 Nhn vin 0

    K ton 02 Nhn vin (kim hnh chnh) 0

    in thoi vin 02 Nhn vin 0

    Qun tr WEB 01 Nhn vin 0

    i xe 15 Nhn vin 5 Nhn vin

    Tng cng 21 Nhn vin 5 Nhn vin

    2. My mc, trang thit b, dng c vn phng

    m bo yu cu, tnh cht my mc, trang thit b, dng c vn phng phc vtrong hot ng sn xut kinh doanh ca cng ty. Bng miu t bn di lit k cc

    phng tin cn thit ph hp vi qui m Cng ty trong nm th nht v th 2 nh sau:

    Bng 2: Trang thit b u t cho nm th nht

    Tn thit b M t

    Nm th nht

    S lngn gi(VND)

    Thnh tin

    My vi tnhbn

    Qun l, k ton,qun tr web, tiptn

    04 (b) 7.000.000 28.000.000

    in thoibn

    Thc hin giao dch 06 (ci) 500.000 3.000.000

    My in HP Phc v cng vic 01 (my) 15.000.000 15.000.000

    My fax Phc v cng vic 01 (my) 10.000.000 10.000.000Bn lm vic Phc v cng vic 08 (bn) 700.000 5.600.000

    Gh ngi Phc v cng vic 10 (gh) 200.000 2.000.000

    Dng c vnphng, s

    Phc v cng vic Trn gi 5.000.000 5.000.000

    n Khi S Kinh Doanh:Trang -13-

    Dch v bn hng trc tuyn qua mng Internet

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    Nhm 1 Lp:B10K2.1

    sch

    T lu h s Phc v cng vic 02 1.000.000 2.000.000

    Xe myPhng tin vnchuyn hng ha

    15 chicHonda supper

    dream

    17.000.000 255.000.000

    ng phc Vn ha cng ty 28 (b) 500.000 14.000.000

    Ph phCho hot ng vd phng

    30.000.000 10.000.000

    TNG CNG 369.600.000

    Bng 3: Trang thit b u t cho nm th hai

    Tn thit b M tNm th 2

    S lngn gi(VND)

    Thnh tin

    Bn tipkhch

    t ti l tn 01 (b) 15.000.000 15.000.000

    Xe myB sung phngtin vn chuynhng ha

    05 chicHonda supper

    dream17.000.000 85.000.000

    ng phcB sung cho 05

    nhn vin mi05 (b) 500.000 2.500.000

    TNG CNG 102.500.000

    Nh vy chi ph c nh d kin u t cho 02 nm u l

    369.600.000+ 102.500.000 = 472.100.000 (ng)

    n Khi S Kinh Doanh:Trang -14-

    Dch v bn hng trc tuyn qua mng Internet

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    II. QUY TRNH HOT NG CUNG CP DCH V BN HNGTRC TUYN

    n Khi S Kinh Doanh:Trang -15-

    Dch v bn hng trc tuyn qua mng Internet

    Bt

    u

    - Khch hng gi in n tng i

    - Lin h trc trc tuyn qua website cng ty

    - Lin h trc tip ti vn phng cng ty

    T vn

    BO GI

    Khch

    Hng?

    Yu cu

    i xe

    - Thc hin ng yu cu khch hng

    - Bo co kt qu, lu d liu

    Kt thc

    Bo co

    qun l, t

    vn tip tc

    khch hng

    OK

    OK

    OK

    NOK

    NOK

    Bo co qun l, spxp phng tin hpl, thu ngoi.

    NOK

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    CHNG 4: LP K HOCH NGUN NHN LC CA N

    I. PHN TCH CC CNG VIC CA N KHI S KINH DOANH

    Vi vic cung cp dch v nhn giao hng trc tuyn th i tng phc v ca cngty l tt c cc khch hng c nhu cu giao chuyn hng ha v sn phm ca cng ty

    chnh l vic vn chuyn hng ha. V vy 2 i tng nhn vin m cng ty ch trngu t v pht trin nht l b phn giao chuyn hng ha, v b phn tm kim, kt nikhch hng.

    1. Bng m t cng vic

    n Khi S Kinh Doanh:Trang -16-

    Dch v bn hng trc tuyn qua mng Internet

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    n Khi S Kinh Doanh:Trang -17-

    Dch v bn hng trc tuyn qua mng Internet

    Chc danh Nhim v cng vic

    I. Nhn vin tm kim, kt ni khch hng

    1. Qun tr web 1. Thng qua internet tm kim, ch ngkt ni cc i tng cng ty, khch hngthng xuyn c nhu cu chuyn hngha. Tp hp v chuyn cho nhn vintrc in thoi cc d liu cn thit tip cn khch hng.

    2.

    Nhn n hng qua web, p gi, thngbo vi khch hng v chuyn thng tinn in thoi vin

    3. Lp website qung co v cng ty vnhn cc n hng t qua mng

    4. Tip nhn v gii p cc thng tinphn hi t khch hng

    2. in thoi vin 1. Tm kim, kt ni khch hng bngin thoi.

    2. Nhn n hng, p gi, thng bo vikhch hng v chuyn giao thng tin ti

    b phn giao hng.

    3. Kim tra, nh gi mc p ng vhon thnh cng vic ca b phn giaohng.

    4. Ch dn cho b phn giao hng vphn tc nghip, ng i vn chuyn c th hon thnh n hng nhanh chng

    nht.5. Tip nhn v gii p cc thng tin

    phn hi t khch hng

    II. Nhn vin giao nhn hng ha

    1. i xe 1. Nhn thng tin n t hng t inthoi vin.

    2. Di chuyn ti a im nhn hngv giao hng an ton, nhanh chng ti aim yu cu.

    3. Thng bo cho in thoi vin v ktqu giao nhn hng

    4. Tm kim v kt ni khch hng trongkh nng c th.

    III. Nhn vin k ton (kim hnhchnh)

    1. Ghi nhn v thc hin cc nghip vk ton cho hot ng kinh doanh cacng ty.

    2. Thc hin cc cng vic hnh chnh,nh tip n khch hng, x l vn bn,cng vn, tham mu cho gim c v vn ti chnh, cc chnh sch i vi nhn

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    Nhm 1 Lp:B10K2.1

    2. Bng tiu chun cng vic

    M s V tr S lng Yu cu chung

    01 Qun tr Website 01TN t Cao ng tr ln, chuynngnh CNTT h chnh quy loikh, Giao tip tt.

    02 in thoi vin 02

    TN t Trung cp tr ln, lnhvc kinh t, ging chun, giaotip tt, c kh nng thuyt phckhch hng.

    03 i xe 15TN t THCS tr ln, khe mnh,chm ch, tui t 18 35, l lchr rng.

    04 K ton (Kim hnh chnh) 02TN t Cao ng tr ln, chuynngnh K ton h chnh quy, utin c kinh nghim

    05 Qun c 01TN i hc khi kinh t, kthut. C kh nng qun l, giaotip tt.

    II. XC NH NHU CU NGUN NHN LC

    Trong nm u mi thnh lp, a bn hot ng cn hn ch ( 2 qun Hi Chu,Thanh Kh), hot ng mang tnh d tm v thit lp mi quan h vi khch hng nncng ty s hot ng quy m nh. Nhng nm sau, khi to c danh ting trn thtrng, c n t hng di hn v thng xuyn, cng ty s pht trin v m rng ing nhn vin v cc loi hnh sn phm dch v .

    Bng d kin nhn lc ca cng ty

    Chc danh S lng

    Gim c (Qun l chung) 01 ngi

    K ton (kim hnh chnh) 02 ngi (1 chnh,1 ph kim hnh chnh)

    in thoi vin 02 ngi

    Qun tr web 01 ngi

    Nhn vin giao nhn 15 ngi

    III. XY DNG C CU T CHC NGUN NHN LC

    n Khi S Kinh Doanh:Trang -18-

    Dch v bn hng trc tuyn qua mng Internet

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    IV. CHNH SCH NGUN NHN LC

    1. Chnh sch tuyn dng.

    - i vi i ng nhn vin thng trc ti cng ty, cng ty s k kt hp ng dihn v tr lng c nh theo tng thng.

    Bng d kin lng cho nhn vin vn phng

    Chc danh Mc lng d kin/thng

    Gim c (qun l chung) 7.000.000 /thngK ton chnh 4.000.000 /thng

    K ton ph (kim hnh chnh) 3.000.000 /thng

    in thoi vin 3.000.000 /thng

    Qun tr Veb 4.000.000 /thng

    Tng tin lng 21.000.000 /thng

    Tiu chun t ra i vi qun tr web v in thoi vin l : c kh nng tmkim v to mi quan h tt vi khch hng; ch ng v nhit tnh vi cng vic,c ging ni d nghe, vui v v trung thc.

    - i vi i ng nhn vin giao nhn, vn chuyn hng ha i xe , cng ty scp xe my phc v cho cng vic ca nhn vin, vi cc iu kin rng buc nhsau:

    + Nhn vin giao nhn c tuyn dng vi v tr l cng tc vin ca cng ty.

    + Nhn vin s np ph cc 5 triu ng/xe, c nhn li sut theo ngn hng trns tin cc , khi kt thc hp ng s c nhn gc + li

    + Hng ngy, ngoi thi gian lm vic thc hin theo lnh ca cng ty, nhn vin

    giao nhn c quyn s dng xe thc hin cc cng vic khc tng thu nhp...+ Khi nhn lnh t cng ty phi thc hin giao dch theo gi cng ty qui nh vhon thnh cng vic trong thi gian sm nht.

    + i vi mi ln vn chuyn theo n hng t Cng ty, Cng ty s chia t l tinthu v c vi nhn vin giao dch theo t l Cng ty : Nhn vin giao hng l40: 60

    n Khi S Kinh Doanh:Trang -19-

    Dch v bn hng trc tuyn qua mng Internet

    Gim c

    K ton QT Web i xein thoi vin

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    Nhm 1 Lp:B10K2.1

    + 2 ngy/ln nhn vin giao nhn phi bo co v np kt qu hot ng v cho kton ca cng ty.

    + Hng thng, nhn vin giao nhn phi np ph hot ng cho cng ty l 500.000VND (s tin ny xem nh dng chi ph hot ng vn phng v khu hao xetrong 3 nm)

    + Kt thc hp ng, nhn vin s c quyn s hu xe, v khng phi ng phhot ng cho cng ty khi bt u hp ng mi.

    + Nhn vin giao nhn phi chu tin xng xe, cng ty s h tr trong trng hpphng tin b h hng ph hp vi chnh sch mi thi im.

    + Mi nhn vin s nhn c 2 b qun o ng phc/ nm khi bt u lm vic ticng ty.

    Tiu chun t ra i vi nhn vin giao nhn l: C kh nng s dng xe mytt, trung thc, nhit tnh vi cng vic, c tm huyt v nguyn vng gn b lu di

    vi cng ty.2. Chnh sch nh gi v thng ca cng ty.

    Cng ty s nh gi hiu qu cng vic vo cui mi tun, nhm a ra nhng giiphp kp thi thc y cng vic tt hn.

    Cng ty s a ra thang im nh gi i vi tng v tr, hng thng nu nhnvin no c tng im nh gi cao hn mc ra s nhn c tin thng t cng ty,d tnh mc thng s t 100.000 500.000 VND. Thang im nh gi s da trn mts tiu ch c bn nh: hiu qu vic kt ni v tm kim khch hng (s lng, gi trgiao dch, hp ng), mc p ng khch hng (nhanh chng, tn tnh, vui v, khng

    b khch hng phn nn...), tc phng lm vic (nghim chnh, khng tr li giao dch khic cng ty yu cu..... )

    Vo cc ngy l, tt, cng ty s c mc thng cho nhn vin da trn kt qu hotng kinh doanh.

    3. Chnh sch bo him

    Tt c cc nhn vin s c cng ty k hp ng di hn v ng bo him sausu thng lm vic.

    Nhn vin giao nhn s nhn c ng phc lm vic cng ty bao gm nn bohim, 2 b trang phc lm vic/ nm.

    n Khi S Kinh Doanh:Trang -20-

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    Nhm 1 Lp:B10K2.1

    CHNG 5: LP K HOCH TI CHNH CA N

    Vi k hoch sn xut cho n trong Chng 3, v k hoch ngun Nhn lcChng 4 Chng ti s nh hng k hoch ti chnh cho hot ng kinh doanh caCng ty trong 02 nm u tin.

    I. D TR U T BAN U CHO 02 NM U KINH DOANH

    1. Ngun Ti chnh u t ti sn c nh l 472.100.000 VND (bng s liutrong k hoch sn xut)

    2. Vn ch s hu

    Theo nh k hoch kinh doanh ban u, hai thnh vin sng lp thng nht gpmi ngi 300 triu thnh lp Cng ty C phn vi 2 C ng sng lp vi vn iu l

    ban u l 600 triu.

    3. K hoch ti tr

    Ban u cn c mt khong tin chi tr lng nhn vin v chi ph hot ng hngthng ca Cng ty trong nm u tin. Cng ty s dng chnh ti sn c nh m mnh u t th chp khon tn dng 100 triu ngn hng; gm 15 xe my, my mc thit

    b m theo c tnh sau khi thanh l s thu v khon tr n v li. Cng ty cam kts thanh ton ht gc v li sau 2 nm, hnh thc thanh ton tr u vo cui mi k.

    Vn huy ng = 100.000.000 ng

    Bng lch trnh tr n

    Nm N gc Tr li Tr gc Li sut/nm

    1 100.000.000

    12.000.000 38.000.000

    12%

    2 50.000.000 6.000.000 44.000.000

    12%

    4. Qun l chi ph

    n Khi S Kinh Doanh:Trang -21-

    Dch v bn hng trc tuyn qua mng Internet

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    Nhm 1 Lp:B10K2.1

    Quy m Cng ty nh nn vic phn b chi ph hot ng hng thng v cho 02 nmu d kin nh sau:

    Trong mi thng. Nm th nht Nm th 2

    Lng c

    bn21.000.000 252.000.000

    B lm pht

    10% so vinm th nht.in, nc 1.000.000 12.000.000

    Vn phngphm

    500.000 6.000.000

    in thoi,internet

    10.000.000 120.000.000

    Tip khch 1.000.000 12.000.000

    Thng

    doanh thu,ch 2.000.000 24.000.000

    Bo dngxe theo quinh100.000/ xe

    1.500.000 18.000.000

    Tr gc, livay

    - 50.000.000

    Thu vn

    phng10.000.000 120.000.000

    Thng cuinm (ty tnhhnh hotng, kinhdoanh) dkin 1 thnglng.

    - 21.000.000

    Tng 47.000.000 635.000.000 693.500.000

    Lu : Thng u tin khai trng hot ng s b sung 1 khon chi ph cho Qungco, tuyn dng l 10.000.000 ng.

    Bng tnh chi ph cho mi qu trong 02 nm

    vt: 1000 ng Qu I Qu II Qu III Qu IV Tng

    Nm 1 151.000 141.000 141.000 212.000 645.000

    Nm 2 155.100 155.100 155.100 226.100 691.400

    n Khi S Kinh Doanh:Trang -22-

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    Nhm 1 Lp:B10K2.1

    5. K hoch doanh thu

    Vi k hoch Kinh doanh nh trn v trong chnh sch ngun nhn lc, doanh thu dkin m Cng ty t ra trong mi thng v trong nm u tin nh sau:

    + c lng mi xe giao hng trong mt ngy s c t nht 10 n hng vi gi trthp nht l 20.000/ n hng, khi vi t l n chia gia Cng ty : Xe l 40 : 60

    + 1 xe/ ngy: 10 x 20.000 = 200.000 ng v theo t l qui nh Cng ty nhn c l80.000 ng/ xe => 1.200.000 ng/15 xe v doanh thu ny s tng dn ph hpvi k hoch a ra ca Cng ty nhm ti a doanh thu trong hot ng kinhdoanh, sau mi qu tng trng t nht 10% doanh thu so vi hin ti.

    Bng k hoch doanh thu trong 2 nm, d kin nh sau:

    Thng

    n v tnh: 1000 ngNm th 1

    (Tng 15 xe)

    Nm th 2

    (Tng 20 xe)

    Dch vNp ph hot ng xe

    (500 ngn/xe)Dch v

    Np ph hot ng xe

    (500 ngn/xe)

    1 - 7.500 70.276,8 10.0002 36.000 7.500 70.276,8 10.000

    3 36.000 7.500 70.276,8 10.000

    4 39.600 7.500 77.304,48 10.000

    5 39.600 7.500 77.304,48 10.000

    6 39.600 7.500 77.304,48 10.000

    7 43.560 7.500 85.034,928 10.000

    8 43.560 7.500 85.034,928 10.0009 43.560 7.500 85.034,928 10.000

    10 47.916 7.500 93.538,42 10.000

    11 47.916 7.500 93.538,42 10.000

    12 47.916 7.500 93.538,42 10.000

    n Khi S Kinh Doanh:Trang -23-

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    Nhm 1 Lp:B10K2.1

    Tngcng

    555.228 1.098.463,884

    Bng tnh doanh thu cho mi qu trong 02 nm

    vt: 1000 ng Qu I Qu II Qu III Qu IV TngNm 1 94.500 141.300 153.180 166.248 555.228

    Nm 2 240.830,4 261.913,44 285.104,784 310.615,26 1.098.463,884

    Cui nm th nht, vi doanh thu dch v l 47.916.000 ng/ 15xe/ thng, nh vymi ngy doanh thu 1 xe mang li l: 47.916.000: 15: 30 ngy = 106.480 ng. ykhon thu cn thp, v s c tng dn 10% mi qu trong nm th 2 (106.480 x 10% =117.128 ng/xe/ ngy) vi s lng xe tng thm 5 chic.

    Cui nm th 2, vi doanh thu dch v l 93.538.420 ng/ 20xe/thng, nh vy mi

    ngy doanh thu 1 xe mang li l: 93.538.420 : 20 : 30 ngy = 155.897 ng. Khon thuny l bnh thng khi Cng ty i vo hot ng n nh l c thng hiu, lngkhch hng ln trn th trng.

    Thu nhp ca mi thnh vin trong i xe trong mt ngy ti qu cui nm th 2 l:233.845 ng/ ngy

    6. Khu hao ti sn

    V lnh vc kinh doanh ny, ti sn c nh chnh tnh vo khu hao l xe my. Dkin khu hao u trong 3 nm vi bng tnh khu hao nh sau:

    Mi xe vi gi vn l 17.000.000 ng kho hao u trong 36 thng. Nh vy phn

    kho hao ti sn c nh ny cho mi thng l.17.000.000 : 36 thng = 472.222 ng

    Vi nm th 1 c 15 xe = 472.222 x 15 = 7.083.330 ng/ thng

    Vi nm th 2 c 20 xe = 472.222 x 20 = 9.444.440 ng/ thng

    Qu I Qu II Qu III Qu IV Tng

    Nm 1 21.250.000 21.250.000 21.250.000 21.250.000 85.000

    Nm 2 28.333.320 28.333.320 28.333.320 28.333.320 113.333.280

    Nm 3 28.333.320 28.333.320 28.333.320 28.333.320 113.333.280Nm 4 7.083.330 7.083.330 7.083.330 7.083.330

    II. BNG D TR DOANH THU, CHI PH V LI NHUN

    (vt:1.000 ng)

    Ch s ti Nm I Nm II

    n Khi S Kinh Doanh:Trang -24-

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    Nhm 1 Lp:B10K2.1

    chnh Qu I QuII

    QuIII

    QuIV

    Qu I Qu II Qu III Qu

    Doanhthu

    94.500

    141.300

    153.180

    166.248

    240.830,4

    261.913,44

    285.104,784

    310.616

    Chi ph 151.0

    00

    141.00

    0

    141.00

    0

    212.00

    0 155.100 155.100 155.100 226.1

    Linhun

    -56.500 300 12.180 -45.752 85.730,4

    106.813,44

    130.004,784 84.515

    Tng -89.772 407.063,884

    III. D TON KT QU KINH DOANH

    1. Bo co kt qu hot ng kinh doanh (vt: 1.000 ng)

    Bo co kt qu hot ng kinh doanh Nm I Nm IIDoanh thu 555.228 1.098.463,884

    - Gi vnLi nhun gp

    - Tr lng 645.000 691.400- Chi phi khc

    - Khu hao 85.000 113.333,280EBIT (Li nhun rng t hot ng kinh doanh) -674.772 293.730,604

    + Li nhun khc 0 0- Chi ph khc 0 0

    - Li vayEBITDA (Li nhun trc thu) -674.772 293.730,604

    - Thu (43%) 0 126.304,16Li nhun sau thu 0 167.426,444

    - Khon ti u t (20%) 33.485,288Phn chia li nhun rng (s chia i li nhun) 112,86 133.941,156

    n Khi S Kinh Doanh:Trang -25-

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    PH LC - TH TC THNH LP DOANH NGHIP

    iu 20. H s ng k doanh nghipi vi cng ty trch nhim hu hn haithnh vin tr ln, cng ty c phn v cng ty hp danh

    1. Giy ngh ng k doanh nghip;2. D tho iu l cng ty. D tho iu l cng ty phi c y ch k ca cc

    thnh vin hp danh i vi cng ty hp danh; ca ngi i din theo php lut, ca ccthnh vin hoc ngi i din theo u quyn i vi cng ty trch nhim hu hn haithnh vin tr ln; ca ngi i din theo php lut, ca cc c ng sng lp hoc ngii din theo u quyn ca c ng sng lp i vi cng ty c phn. Cc thnh vin, cng sng lp phi cng nhau chu trch nhim v s ph hp php lut ca iu l cngty;

    3. Danh sch thnh vin cng ty trch nhim hu hn hai thnh vin tr ln, cng ty

    hp danh; danh sch c ng sng lp cng ty c phn lp theo mu do B K hoch vu t quy nh. Km theo danh sch thnh vin hoc danh sch c ng sng lp phic:

    a) Bn sao hp l mt trong cc giy t chng thc c nhn quy nh ti iu 24Ngh nh ny i vi trng hp thnh vin sng lp hoc c ng sng lp l c nhn;

    b) Bn sao hp l Quyt nh thnh lp, Giy chng nhn ng k kinh doanh hocGiy chng nhn ng k doanh nghip hoc giy t tng ng khc, bn sao hp lmt trong cc giy t chng thc c nhn quy nh ti iu 24 Ngh nh ny ca ngii din theo u quyn v quyt nh u quyn tng ng i vi trng hp thnh vin

    sng lp hoc c ng sng lp l php nhn.

    4. Vn bn xc nhn vn php nh ca c quan, t chc c thm quyn i vicng ty kinh doanh ngnh, ngh m theo quy nh ca php lut phi c vn php nh;

    n Khi S Kinh Doanh:Trang -26-

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    PH LC I-4

    CNG HA X HI CH NGHA VIT NAMc lp T do Hnh phc

    --------------

    ., ngy thng nm

    GIY NGH NG K DOANH NGHIPCNG TY C PHN

    Knh gi: Phng ng k kinh doanh tnh, thnh ph .

    Ti l (ghi h tn bng ch in hoa): ..................... Gii tnh: .........

    Chc danh: .............................................................................................................

    Sinh ngy: ../../. Dn tc: Quc tch: ..........................

    Chng minh nhn dn s: ......................................................................................

    Ngy cp: ../../.. Ni cp: .......................................................................

    Giy t chng thc c nhn khc (nu khng c CMND): .....................................

    S giy chng thc c nhn: ..................................................................................Ngy cp: ../.../ Ngy ht hn: // Ni cp: .......................

    Ni ng k h khu thng tr:

    S nh, ng ph/xm/p/thn: ...........................................................................

    X/Phng/Th trn: ..............................................................................................

    Qun/Huyn/Th x/Thnh ph thuc tnh: ............................................................

    Tnh/Thnh ph: ....................................................................................................Ch hin ti:

    S nh, ng ph/xm/p/thn: ...........................................................................

    X/Phng/Th trn: ..............................................................................................

    Qun/Huyn/Th x/Thnh ph thuc tnh: ............................................................

    n Khi S Kinh Doanh:Trang -27-

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    Tnh/Thnh ph: ....................................................................................................

    in thoi: . Fax: ................................................

    Email: . Website: ........................................

    ng k cng ty c phn do ti l ngi i din theo php lut vi cc ni dungsau:

    1. Tnh trng thnh lp (nh du X vo thch hp)

    Thnh lp mi

    Thnh lp trn c s tch doanh nghip

    Thnh lp trn c s chia doanh nghip

    Thnh lp trn c s hp nht doanhnghip

    Thnh lp trn c s chuyn i

    2. Tn cng ty:

    Tn cng ty vit bng ting Vit (ghi bng ch in hoa): .......................................

    Tn cng ty vit bng ting nc ngoi (nu c): ..................................................

    Tn cng ty vit tt (nu c): .................................................................................

    3. a ch tr s chnh:

    S nh, ng ph/xm/p/thn: ...........................................................................

    X/Phng/Th trn: ..............................................................................................

    Qun/Huyn/Th x/Thnh ph thuc tnh: ............................................................

    Tnh/Thnh ph: ....................................................................................................

    in thoi: . Fax: ........................................

    Email: Website: .................................

    4. Ngnh, ngh kinh doanh (ghi tn v m theo ngnh cp 4 trong H thng ngnh kinht Vit Nam):

    n Khi S Kinh Doanh:Trang -28-

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    STT Tn ngnh M ngnh

    5. Vn iu l (bng s; VN): ............................................................................

    Tng s c phn: ....................................................................................................

    Mnh gi c phn: .................................................................................................

    6. S c phn, loi c phn d kin cho bn: ...................................................

    7. Ngun vn iu l:

    Loi ngun vn T l (%) S tin (bng s; VN)

    Vn trong nc:

    + Vn nh nc

    + Vn t nhn

    Vn nc ngoi

    Vn khc

    Tng cng

    8. Vn php nh (i vi ngnh, ngh kinh doanh phi c vn php nh; bng s;VN): ....................................................................................................................

    ................................................................................................................................

    9. Danh sch c ng sng lp (k khai theo mu): Gi km

    10. Thng tin ng k thu:

    STT Cc ch tiu thng tin ng k thu

    1 Thng tin v Gim c (Tng gim c), K ton trng (nu c):

    H v tn Gim c (Tng gim c) (ch k khai nu Gim c, Tng

    n Khi S Kinh Doanh:Trang -29-

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    gim c khng phi l ngi i din theo php lut ca cng ty):.........

    in thoi:..................................................................................................

    H v tn K ton trng:..........................................................................

    in thoi:..................................................................................................

    2 a ch nhn thng bo thu (ch k khai nu a ch nhn thng bo thukhc a ch tr s chnh):

    S nh, ng ph/xm/p/thn:................................................................

    X/Phng/Th trn:...................................................................................

    Qun/Huyn/Th x/Thnh ph trc thuc tnh:.........................................

    Tnh/Thnh ph:.........................................................................................

    in thoi: .. Fax:........................

    Email:.........................................................................................................

    3 Ngy bt u hot ng (trng hp doanh nghip d kin bt u hotng k t ngy c cp Giy chng nhn ng k doanh nghip thkhng cn k khai ni dung ny): .../..../

    4 Hnh thc hch ton (nh du X vo thch hp):

    Hch ton c lp

    Hch ton ph thuc

    5 Nm ti chnh:

    p dng t ngy ./.. n ngy /.

    (Ghi ngy, thng bt u v kt thc nin k ton)

    6 Tng s lao ng (d kin):........................................................................

    7 ng k xut khu (C/Khng):.................................................................

    8 Ti khon ngn hng, kho bc (nu c ti thi im k khai):

    n Khi S Kinh Doanh:Trang -30-

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    Ti khon ngn hng:.................................................................................

    Ti khon kho bc:.....................................................................................

    9 Cc loi thu phi np (nh du X vo thch hp):

    10 Ngnh, ngh kinh doanh chnh1:.................................................................

    ....................................................................................................................

    1 Doanh nghip chn mt trong cc ngnh, ngh kinh doanh lit k ti mc 4 d kin lngnh, ngh kinh doanh chnh ti thi im ng k.

    11. Thng tin v cc doanh nghip b chia, b tch, b hp nht, c chuyn i (chk khai trong trng hp thnh lp cng ty trn c s chia, tch, hp nht, chuyn i

    loi hnh doanh nghip):i) Tn doanh nghip (ghi bng ch in hoa): ..........................................................

    M s doanh nghip/M s thu: ...........................................................................

    S Giy chng nhn ng k kinh doanh (ch k khai nu khng c m s doanhnghip/m s thu): ...............................................................................................

    ii) Tn doanh nghip (ghi bng ch in hoa): .........................................................

    M s doanh nghip/M s thu: ...........................................................................

    S Giy chng nhn ng k kinh doanh (ch k khai nu khng c m s doanhnghip/m s thu): ...............................................................................................

    Ti cam kt:

    - Bn thn khng thuc din quy nh ti khon 2 iu 13 Lut Doanh nghip.

    - Tr s chnh thuc quyn s hu/quyn s dng hp php ca cng ty v c s dngng mc ch theo quy nh ca php lut;

    - Chu trch nhim trc php lut v tnh hp php, chnh xc v trung thc ca ni dung

    ng k doanh nghip trn.

    Cc giy t gi km:- Danh sch c cng sng lp;-

    I DIN THEO PHP LUTCA CNG TY(K v ghi h tn)

    n Khi S Kinh Doanh:Trang -31-

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    - .

    n Khi S Kinh Doanh:Trang -32-

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    MC LC

    CHNG M U

    I. L do chn n khi s kinh doanh..............................................................................................................................................2

    II. Mc tiu n khi s kinh doanh..............................................................................................................................................3

    1. Mc tiu mn hc..............................................................................................................................................3

    2. Mc tiu ca n KSKD

    ..............................................................................................................................................3

    III. Cch tip cn..............................................................................................................................................4

    IV. Cc iu kin gi nh v rng buc..............................................................................................................................................5

    V. Ti liu tham kho..............................................................................................................................................5

    VI. Cu trc n Khi s kinh doanh..............................................................................................................................................5

    CHNG 1 XC NH TNG N KSKD

    I. Tinh thn doanh nghip

    ..............................................................................................................................................6

    II. Phn tch mi trng kinh doanh..............................................................................................................................................6

    III. Phn tch SWOT

    n Khi S Kinh Doanh:Trang -33-

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    ..............................................................................................................................................8

    CHNG 2 LP K HOCH MARKETING

    I. Phn tch hnh vi ngi tiu dng..............................................................................................................................................9

    II. Thc hin k hoch Marketing..............................................................................................................................................11

    1. nh hng chnh sch Marketing cho sn phm..............................................................................................................................................11

    2. nh gi ca dch v..............................................................................................................................................11

    3. Vn phng v phng thc giao dch..............................................................................................................................................13

    CHNG 3 LP K HOCH SN XUT CA N

    I. u t ban u

    ..............................................................................................................................................14

    1. Nhn s..............................................................................................................................................14

    2. My mc, trang thit b, dng c vn phng..............................................................................................................................................15

    II. Quy trnh hot ng cung cp dch v Nhn-giao hng trc tuyn..............................................................................................................................................16

    CHNG 4 LP K HOCH NGUN NHN LC

    I. Phn tch cc cng vic ca n KSKD

    n Khi S Kinh Doanh:Trang -34-

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    ..............................................................................................................................................17

    1. Bng m t cng vic..............................................................................................................................................

    172. Bng tiu chun cng vic

    ..............................................................................................................................................19

    II. Xc nh nhu cu ngun nhn lc..............................................................................................................................................19

    III. Xy dng c cu t chc ngun nhn lc..............................................................................................................................................20

    IV. Chnh sch ngun nhn lc..............................................................................................................................................20

    1. Chnh sch tuyn dng..............................................................................................................................................20

    2. Chnh sch nh gi v thng ca Cng ty..............................................................................................................................................22

    3. Chnh sch bo him..............................................................................................................................................22

    CHNG 5 LP K HOCH TI CHNH CA N

    I. D tr u t ban u cho 2 nm u hot ng..............................................................................................................................................

    23

    II. Bng d tr doanh thu, chi ph, li nhun..............................................................................................................................................27

    III. D ton kt qu kinh doanh

    n Khi S Kinh Doanh:Trang -35-

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    ..............................................................................................................................................27

    PH LC THNH LP DOANH NGHIP..............................................................................................................................................

    28