CURRICULUM —VITAE

DEBASHIS GHOSH

PROFILE

To specialize increasingly in the Hospitality Management experiencing strategic forward planning, operating within the tight crisis management improvising the administration] growth through staff motivation in decision making and target setting, clarity in communication and my personal inter-relation and with efficient leadership ability helped in handling tough professional situation with positive confidents.

CAREER OBJECTIVE

To work with an organization which provide inmate opportunities to improve and channelize my skills to contribute towards achievement of organizational and personal goals

Fathers Name : Mr. Dilip Kumar Ghosh

Permanent Address : 6.P.K. Banerjee Lane P.O: Konnagar Dist: Hooghly Pin: 712235

Contact No: +9l- 8820498691,7873689196,

Email Id : ghosal1942@yahoo.co.in

ACADEMIC RECORD

Exam Passed/ Degree

Year of

Passing

Subject University /Board

Institution /School

Percentage

Graduation 1994

COMMERC E (H) Sambalpur

UniversityIs pat College

(Rourkela) 50%

Higher Secondary

1991 Commerce

Bhubaneshwar University

Govt Evening College

(Rourkela)

59%

Secondary 1989 -- I.C.S.E. Board S.T.Pauls ’ 55%

School (Rourkela)

Professional Qualification

Completed P.G. Diploma in International Airline and Travels & Tourism From M.P.T.I. (INDIA) 2001.

Completed C.R.S. (Airline Ticketing) from Galileo India (2001).

Completed Diploma in Cargo Management From Crest Business School - 1998.

Completed 02 Year Hotel & Catering Management programme from M.S.H.M. 2007

Completed MBA from MGU

COMPUTER PROFICIENCY

Done 1 yr D.I.T. Course from N.I.I.T.

IDS SOFTWARE , ABATECH SOFTWARE

Working As Asst H.R. & Front Office in Hotel Rajmahal , orcha (Jhanshi)

Duty & Responsibilities:-

• Sourcing CVs from different job portals like Naukri.com, Monster.com, and Timesjobs.com etc.

• First level screening of profiles.

• Processing offers for final short listed Candidates.

• Keeping in touch with the offered candidates and keeping them well informed till the time

they Join.

• Identify Training needs from different departments & developing the training plan.

• Entire Attendance records.

• Leave Management & Time Management.

• Co-ordinated for preparing letter of offer to selected candidates and feedback to the unsuccessful Candidates.

Worked As Trainee HR in Orion Edutech (Kolkata)

Housekeeping Incharge in a Hospital in Kolkata

From July 2011 to March 2012

House Keeping Manager At puri Hotel Pvt Ltd (Puri)

From Nov 2010 to June 2011

Duty & Responsibilities:-

1. To ensure standards of cleanliness. Hygiene and tidiness in all Bedrooms/Corridors/functions rooms /public areas are maintained:

a) Supervising the daily cleaning of signed rooms, bathrooms, corridor area and public area bignst standards. This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, and vacuuming, mopping and-dusting daily. Subject to level of business the housekeeper will be expected to also service rooms.

b) Ensuring the upkeep of vacant roomc) Replenishing brochures and paper goods throughout the bedrooms/hoteld) Maintaining an orderly storeroom and trollies.

2) To ensure customer satisfaction is maintained by : a) Ensuring guest laundry is collected, charged and returned m the guest in a speedy and accurate fashion b) Ensuring guest property left behind is lowed and stored in a secure location for lost property

c) Resolving any guest problems or complaints when possible and ensuring management are kept informed d) Auctioning any maintenance requests in carrier to comply with the hotel‘s established quality standards and ensure guest satisfaction. 3). To set and maintain standards of service commensurate with the standing of the hotel: a) managing a stock control and ordering system. To ensure availability of stock and cost control to maintain costs to a minimum. b) Attending any appropriate off and on the training course. c) Wearing a clean and suitable uniform and name badge at all times d) Implementing the hotel’s good customer relations policy. including politely addressing guests and colleagues at all times 4. To ensure the department is operated within the Legal Framework by: a) immediately reporting and documenting to management any observed or known safety hazards, conditions or unsafe practices and procedures 5. Carrying out any other duties as may be reasonably required by management 6. Assigns workers their duties and impacts work for conformance to prescribed standards of cleanliness 7. Investigates complaints regarding Housekeeping service and equipment, and takes corrective action. 8. Obtain list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. 9. Coordinates work activities among departments. 10. Conducts orientation training and in— service training to explain policies, work procedures. and to demonstrate use and maintenance of equipment. 11. Inventories stock to ensure adequate supplies 12. Responsible For smooth operation of the floor-assigned 13. Responsible for the performance of floor boys. 14. Supervise Room Attendants 15. Organises and facilitates the room making process. 16. Daily allocation of rooms and deep cleaning tasks to team members. 17. Responsible forth: cleanliness of guest rooms, corridors and heart of the house area of the floor. 18. Checks the occupied and departure rooms, giving special attention to guest needs. 19. Ensures that the operation is performed as per the laid down standards. 20. To organize immediately the guest needs under intimation to EHK/Executive.

Housekeeper At Hotel Green Park ( Korba)

Duty & Responsibilities:—

The Assistant Executive Housekeeper supervises and coordinates activities of room attendant, house attendant, House attendant public area cleaners and floor supervisors. He /She assists in managing and directing of the day to day to—day operations of all Housekeeping and laundry functions.

Also provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counseling and also enforces to the hotels standard operating procedures.

Participates in and enforces quality assurance for Housekeeping Department and department cost control measures. Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc is helpful The Assistants Executive Housekeeper should have an eye for detail and the ability to effectively deals with guests ,other departments and housekeeping staff.

Obtains list of vacant rooms to be cleaned immediately & list of prospective checkout prepare work assignments.

Assigns team members their duties, and inspects work for conformance to prescribed standard of cleanness.

Prepares and distributes the Room assignment sheet and floor keys to room boys

Maintain clear and efficient communication and coordination with the front office and other depart mints of the hotels.

Schedules the cleaning of the room carpets, upholstery, and drapies as needed along with deep cleaning projects and window cleaning as necessary.

Schedules cleaning of lobby area, public restrooms, telephone area, hallways, entrance elevators.

Schedule periodic major cleaning projects including the carpet shampooing, cleaning of walls baseboard, cleanings of window elevator doors and tracks.

Schedules cleaning of all meeting room after a completed function.

Schedules deep cleanings of all room in periodic basic including carpets shampoos cleanings of walls, baseboards, cleanings of window etc,

Inventories cleaning supplies & linen stock to ensure adequate supplies.

Investigates concern regarding housekeeping service and equipment, and take correct actions.

Ensure all meeting room are properly set up according to the requests indicated on the meeting room/ functions sheets.

Ensure guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.

Advises manger, desk clerk, & admitting personal room ready for occupancy.

Rewords employee who use their empowerment to meet or exceed guest expectations.

Prints all housekeeping related reports and tracks from PMS.

Assist in controlling expenses by the housekeeping department.

Confirm all housekeeping staff member have arrived or find substitutes for absent employees.

Maintain high quality of housekeeping standard in: 1) the guest room 2) Linens and uniform 3) lost and found procedure 4) laundry and 5) public area.

Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.

Co-ordinate with venders eg: Pest control, Laundry services and other outsource services.

SR. HouseKeeping Supervisor in Hotel O2 Vip (Kolkata)

From Oct 2009. to Oct 2010

Duty & Responsibilities:-

1.To ensure standards of cleanliness, hygiene and tidiness in all Bedrooms /corridors /function rooms /public areas are maintained:

a)Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards. This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, vacuuming, mopping and dusting daily. Subject to levels of business the housekeeper will be expected to

also service rooms.b) Ensuring the upkeep of vacant rooms.

c) Replenishing brochures and paper goods throughout the bedrooms/hotel.d) Maintaining an orderly storeroom and trollies

2. To ensure customer satisfaction is maintained by:a) Ensuring guest laundry is collected, charged and returned to the guest in a speedy and

accurate fashionb) Ensuring guest property left behind is logged and stored in a secure location for lost

property.c) Resolving any guest problems or complaints when possible and ensuring management are kept

informedd) Auctioning any maintenance requests in order to comply with the hotel's established

quality standards and ensure guest satisfaction.

3) To set and maintain standards of service commensurate with the standing of hotels.a) Managing a stock control and ordering system to ensure availability of stocks and cost control to maintain costs to a minimum . b) Attending any appropriate off and on the job training courses.Wearing a clean and suitable uniform and name badge at all times.c) Implementing the hotel's good customer relations policy, including politely addressing guests and colleagues at all times.4. To ensure the department is operated within the Legal Framework by:a) Immediately reporting and documenting to management any observed or known safely hazards, conditions or unsafe practices and procedures. 5. Carrying out any other duties as may be reasonably required by management.6. Assigns work their duties and inspect work for conformance to prescribed standards of cleanliness.7. Investigates complaints regarding housekeeping service and equipment, and takes corrective action.8. Obtains list of room to be cleaned immediately and list of prospective check-outs or discharge to prepared work assignments.9. Coordinates work activities among departments.10. Conducts orientation training and in- service trainings to explain policies, work procedure, and to demonstrate use and maintenance of equipment.11. Inventories stock to ensure adequate supplies.12. Responsible for smooth operation of the floor assigned.13. Responsible for the performance of floor boys.14. Supervise Room attendants.15. Organizes and facilitates the room making process 16. Daily allocation of room and deep cleanings task to team members.17. Responsible for the cleanliness of guest room s, corridors and heart of the house area of the floor.18. Checks the occupied and departure rooms, giving special attention to guest needs.19. ensures that the entire operation is performed as per the laid down standards.20. To organize immediately the guest needs under-intimation to EHK/Executive.

Hotel Vandana Gauwahati

From May 2008 to Sept 2009.

.

Duty and Responsibilities:-

1) Assigns workers thaw duties and inspects work for conformance to prescribed standards of cleanliness.2) Investigates complaints regarding housekeeping service and equipment, and takes corrective action

3) Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

4) Coordinates work activities among departments5) Conducts orientation training and in-service training to explain policies, work procedure. and to demonstrate

use and maintenance of equipment.-6) Inventories stock to ensure adequate supplies7) Responsible for smooth operation of the floor assigned8) Responsible for the performance of floor boys9) Supervise Room Attendants10) Organizes and facilitates the room making process11) Daily allocation of rooms and deep cleaning tasks to team members12) Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor13) Checks the occupied and departure rooms, giving special attention to guest needs.14) Ensures that the entire operation is performed as per the laid down standards.15) To organize immediately the guest needs under Information to EHK/Executive.16) Manage guest requests, including VIP amenities and communicating them to the relevant team members17) Routine inspection of guest bedrooms to ensure they meet standards18) Aware of all room categories and amenities19) Achieve positive outcomes from guest queries in a timely and efficient manner20) Carry out lost and found procedures21) Report maintenance issues to Maintenance/Engineering Department22) Assist Housekeeping Manager with training requirements23) Represent the needs of the team to others in the hotel.24) Comply with hotel security, fire regulations and all health and safety legislation25) Assist other departments wherever necessary and maintain good working relationships

MANAGEMENT TRAINEE IN Sayaji Hotels Ltd Pune

From June 2007 to April 2008

Duties & Responsibilities:-

Bedding

One of the main duties of hotel room attendants is to prepare the hotel room's bed for the guest. The attendant must remove the dirty bedding and pillow cases and replace them with fresh, clean linens. Some hotel chains also replace the duvet covers between guests. Hotel room attendants always change a room' bedding before a new guest arrive, and many attendants also make the guest bed daily during his stay. Bathrooms A clean bathroom is a sign that the hotel room attendant assigned to the room has put considerable effort into the room’s up keep. Attendants must scrub the toilet, wash the Shower/bathtub, and Scrub the floor and tidy the counter and sink. The housekeeper staff is also responsible for removing used towels and replacing them with clean towels. Typically, guest leaves his towel on the floor if he wants a new towel. Cleaning Hotel room attendants must clean the entire room before new guest arrives. The level and quality of cleaning depends on the hotels and the attendant herself, but in high ends hotels, the attendant vacuums’ the floor, dust the surface, empties the garbage cans, tides the items on the desk and beside table, clean the fridge, microwaves and coffee maker, and the wipe down the windows and mirrors Other Although most hotels have staff responsible for dealing directly with guests, management expects that hotels room attendants will be courteous, friendly and professional when they encounter those staying at the hotels. It’s common for Housekeeper and guest to meet one another in a hotels hallways, elevators or common rooms. Room attendants should greet guests warmly and help them if they have any requests. Attendants must also check the inventory of products of each room such as toilet paper, shampoo and soap, and replace these items as necessary...

Attend to any guest complaints and take service recovery measures if required.

Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share the guest compliments with staff members.

Prepare annuals housekeeping budget.

Submit request for repair and periodic maintenance of cleaning equipment.

Prepare store requisition, purchase other supplies and equipment, and also monitor par stock on all housekeeping guest supplies and linens.

Other Routine Responsibilities:

Co-ordinate with front office and sending room discrepancy lists.

Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.

Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy

Attends periodic staff meetings with other department heads to discuss company policies and patrons' complaints, and to make recommendations to improve service and ensure more efficient operation.

Orient and familiarize new personnel with hotel facilities and operating hours.

Control all expenditures relating to Housekeeping, including, guest room supplies, and all cleaning supplies and equipment.

Oversee any guest communications from housekeeping.

Industrial Training Sayaji Hotels Ltd Pune

From January 2007 to June 2007.

Worked in a Samsung Service Center as Office Administrator

From 05/01/2004 – 24/06/2006.

DUTIES Performed.

1) Maintaining and Updating Customer Records.2) Maintaining the on line Data Base.3) Maintaining the Full Office Documentation

Worked in a Travel Agency as a Sub Agent (Customer Care)

From 01/02/1999 – 26/06/2001

Worked as an Account Asst in M/s- Basumita

From 01/01/1995 – 01/01/1999

JOB SCOPE &RESPONSIBILITIES

Handles All Guest Interactions with the Highest Level of Hospitality and Professionalism in Person and by Phone. Requests in an Accurate and Timely Manner. Provides Basic Trouble-Shooting and Provides Right Information to the Guest.MIS,Publicarea,Monthlyinventory,Stockmaintain,Billing,Mini bar maintain Handles Team Work and Co-Ordinate with Other Department Work done IDS Software Version 4.1

SKILL BASE

CAN DO' attitude Time efficient Systematic Working Methodology Rapid adaptability Prompt learner Believe in TEAM Work Effective Communication Skill