devops vs. itil epic struggle or slamdunk

DevOps vs. ITIL: Epic Struggle or Slam Dunk?

SERENA SOFTWARE INC.

July 24th, 2014

SERENA SOFTWARE INC.

Today’s Speakers

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George SpaldingExecutive Vice President, Pink Elephant

Co-author of ITIL v3

Mark LevyDevOps EvangelistSerena Software

Differing Organizational Goals

SERENA SOFTWARE, INC.4

Paid

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to

min

imize

the

impa

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of cha

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The DevOps Movement

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The DevOps Principles

Culture

LeanAutomation

Measurement

Sharing

DevOps vs ITIL

• Resilience over Strength

• MTTR > MTBF

• Pull over Push

• Risk over Safety

• System instead of objects

• Agile vs Waterfall

• Flow vs Queued

• Small Batch over Large Batch

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“To find ways to deliver high-quality, valuable software in an efficient, fast, and reliable manner.”

DevOps © Pink Elephant, 2014. All Rights Reserved. ITIL® is a Registered Trade Mark of AXELOS

The Problem (The Business Perspective)

IT does not understand business priorities

IT is too slow and unresponsive to new demands and requirements

IT projects are always behind schedule and over budget

IT strategy is focused on technology and not business objectives

The default answer is “Next Year” or simply “NO”

Business Trend is to by-pass internal IT for external options (Speed, Cost, Control, Accountability)

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Risk Gap•Lack of availability, performance, reliability, quality

Business Requirements• Increasing number of products & services • Increasing rate of change• Increasing complexity / data interdependency • Increased speed and efficiency• Increased speed to market•Reduced costs

IT Process Capabilities•Silo / fragmented / redundant processes•Lack of integration, automation•Lack of visibility

Operating as a mature IT Service Provider requires consistent supply chain management processes across all silos!

“Risk Gap” For Business Growth Goals

Scalability of Management Processes Over Time

Increased Business N

eed O

f IT S

ervices

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Release Management

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PLAN BUILD RUN


Release Management

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PLAN BUILD

RUN


Release Management

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PLAN BUILD

RUN

Release&Change


Why Release Management?

“Once upon a time…there was Chaos…” Then came the Project Managers…and the Application

Developers…and releases still failed to go in smoothly and seamlessly…so ITIL created Release Management…but most folks ignored it!

The “Mission”? Do no harm! Do not introduce things that break into a working production environment!

…and don’t break the working production environment with new things that work!

Release Management has a different agenda (Ops) than PM & AppDev. A production-focused, availability-focused agenda.

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Relationships with other ITIL Processes

Mature Change Management is a pre-requisite for Release Management!

Change Management must be at CMMI Level 3 BEFORE even attempting Release Management.

Who is responsible for: Knowing the technical dependencies of a new release? Creating the RFCs that resolve those dependencies? Setting the QA criteria? Making the technical environment ready? Making the user environment ready? Making the support environment ready? Vouching for the release readiness?

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Ownership – Lifecycle Management

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Service Lifecycle

Process Lifecycle

Data Lifecycle

Value is delivered by managing the Lifecycles of Activities and Resources

that produces it

Dep

ende

nt B

ut R

unni

ng o

n di

ffere

nt T

imel

ines

Gap

Gap

Gap?


Process & Product Strategy Relationship

Low StandardizationHigh Standardization

Lower Risk

Cost Efficiency

Regulatory Compliance

Low Variance High Variance

Specialist Knowledge

Tailored Solution

Unique Context

Formal Process Craftsmanship

Commoditization

Engineer To Order

Assemble To Order

Make To Stock

Service Catalog

?$$ $$$$

Policies, Roles, Procedures, Metrics, Common Tools

Mitigating Risk of Variance Accepting Risk of Variance

Make To Order

Low VolumeHigh Volume

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Configure Against Core

DevOps © Pink Elephant, 2014. All Rights Reserved. ITIL® is a Registered Trade Mark of AXELOS 16

Establishing a Service Management Office

ITSM Process Owners Business Process & Service Improvement

Service Mgmt.Office

Service DeskDesktop

End User Services

Operators

IT Operations

SW Dev

Applications

EngineersInfo Sec.

IT Planning

CIO

Process & Service Management

Technical / Functional Management

Training & Communication Coordination

Network

NOCAdministrators

ITSM Governance

Service Level & CSI Management

DevOps © Pink Elephant, 2014. All Rights Reserved. ITIL® is a Registered Trade Mark of AXELOS 17

Future State - Service Delivery Function

DEV OPSEnterprise Service Delivery

• ITSM (SMO)• Security • QA assurance / testing• Project Mgmt. Office• Performance Mgmt.• Enterprise Architecture• Planning / Consulting• IT Finance / Procurement• Risk Mgmt./ Compliance• IT Audit• Human Resources• Supplier Management

Customer

Service

SLMCatalog

SLA

All of these functions have a enterprise IT mandate and not a vertical technology focus

Process

Questions?

SERENA SOFTWARE INC.18

Weekly Release Automation Demo

Release Automation 30-Day Free Trial

Please use the Q&A panel to submit your questions.

Friday 10 am PT

Upcoming DevOps webcast August 20

Meet DevOps founder Patrick Debois

SERENA SOFTWARE, INC.

Want to See More?

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serena.com/rlm

devops vs. itil epic struggle or slamdunk

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