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DHL EXPRESS THAILAND

DHL Express

New Economy Academy

Noppawit Boupradit , Customs Clearance Duty Manager, DHL Express Thailand

การคาไรพรมแดนกบโลจสตกสระดบโลก

UNCLASSIFIED (PUBLIC)

DHL Express


3

DHL Express – global overview

19691st DHL

shipment sent

100,000Certified International

Specialists

202 MillionInternational Shipments Annually

220Countries &

Territories

served

3Global Hubs &

19Regional Hubs

45,000Service Points

4,000Facilities

250Dedicated Aircraft

32,500Vehicles

New Economy Academy l DHL Express


4

Dedicated Intercontinental Air Network

Note: exemplary illustration

CVG

LEJ

HKG

Leipzig Hub

Europe

Hong Kong Hub

Asia Pacific

Cincinnati Hub

Americas

250 dedicated aircraft connecting ~500 airports

BKK



5

DHL Express Thailand - Overview

44 years of establishment since 1973

16 Service facilities 121 Points of sales1

As of 31 Dec 2016

Hub & Gateway location :

Suvarnabhumi Airport

Head Quarter location :

Bangkok

Approx. 44 Daily Flights

24/7 Customer Service

> 1,000 Employees

210 Vehicles2

(incl. 14 SVCs, HUB and HO)

9 TAPA Certifications



6

Consumer Protection Thailand Call Center Award 2014

DHL Express Customer Service Thailand won

Office of the Consumer Protection Board

Consumer Protection Thailand Call Center Award 2014

From

This award will give our customers assurance that DHL Express focuses on delivering great service quality to our customers and has good standard process in place to effectively assist and resolve customers’ queries when things go wrong.

DHL Express is the only company in logistic industry winning this Prestige award.

Award and Accolades

• Contact Center of the Year 2014

• 2015 People’s Choice Stevie

Awards for favorite customer

service winner

Consumer

Protection Thailand

Call Center Award

2014

Authorized

Economic

Operator (AEO)

Certificate

• Top MNC for Leaders in Southeast Asia 2014

• Best Employer Thailand 2015

• Best Employer for Commitment to Engagement Thailand 2015

Prime Minister‘s Export Awards

2012 – First international

express provider with

prestigious award

Best Manufacturer Safety

Award – enhancment

occupational safety and

health management

Top CSR

Advocates in

Asia



7

On Demand Delivery / MyDHL+

One website to manage

delivery options globally

Flexible

Shipper branding on email

40+ languages

delivery options enabled based

on shipper request / country

capability

Seamless integration

access from all tracking screens

complete view of all inbound

ODD shipments

delivery options from receiver

instantly visible and actionable

on screen & courier scanners

Deployed to 100 countries by

end of 2016

Notifies receivers of their shipment progress via e-mail and/or SMS text message and

provides standard delivery options to choose from

SMS and/or eMail is sent to

consignee with shipment-specific

smart link



DHL Express &

Customs Clearance


9

Why is Customs Important?

Sales

Cost of Sales

Expenses

Gross Profit

Net Profit

Customs Duties

increases Cost of Sales..

..and Reduces Gross

Profits

Corporate Tax is only

levied on Net Profit

Profit and Loss Account of an Importer

Incidence of Customs Duties is Potentially Higher than Corporate Tax

Customs Introduces Risks in the Supply Chain



10

ASIA PACIFIC CUSTOMS ENVIRONMENT

Revenue still main driver for Customs

Varying levels of modernisation and approaches to Customs clearance: fully

automated to manual clearances

Varying approaches to enforcement : at-the-border to post clearance audits

Customs can penalize for non-compliance

Free Trade Agreements present opportunities

WTO, ASEAN and APEC drives reform and modernisation



11

Import & Export: Getting Started

Classification Valuation

Origin Other Factors

• Essential elements: getting your shipments cleared at Customs

Calculate duties and taxes payable

Determines other paperwork requirements

Impacts timeliness of clearance



12

HS Code Complexity

HS Code Description Duty Rate

6103 Men's Suits 10.90%

6104 Women's Suits 10.90%

6105 Men's Shirts 10.90%

HS Code Description Duty Rate

6203 Men's Suits 9.1%～12.8%

6204 Women's Suits 9.1%～12.8%

6205 Men's Shirts 7.40%

Example:

Japan

Difference of whether

these are ‘knitted or

crocheted’ or ‘otherwise



13

Example: Valuation

COMMERCIAL INVOICE

Date

25 January 2015

Invoice No.

56592387-01333-10

Shipper Name

Bright Link Pte. Ltd.

12 Jln Sisingamanagaraja

Jakarta 12110

Indonesia

(Mr. A.N. Other)

Tel: (6221) 239348476

Consignee Name

Kompass Holdings Pte Ltd

55 Sukhumvit Soi 13

Bangko10500

Thailand

(Mdm Yung Kee)

Tel: (662) 8231120

Tax ID No

59847362-UR

Carrier

DHL (AWB:

3049822)

Tax ID No

029398744

INCOTERM

CIF

Commodi

ty

Descripti

on

HS Codes Country of

Manufacture

Quantity

(UOM)

Unit

Price

(USD)

Total Price

(USD)

USB

Cables -

Model no.

6098450

Less

Discount

(10%)

HS

8544.42

Indonesia 50 $3.00 $150.00

$15.00

I/We hereby declare that the

information on this invoice is true and

correct and that the contents of this

shipment are as stated above.

Subtotal (USD) $145.00

Freight Cost (USD) $5.00

Insurance Cost (USD) $1.00

Total Invoice Value

(USD)

$151.00

(Signed)

Signature and Title of Authorised

Person Date

Importer is not related to exporter

WTO recognizes discounts

Thailand Valuation is CIF

Correct customs value


14

How Does Customs Control?

Customs Legislation

Documentary

ControlPhysical

Examination

Audit Authorized

Economic

Operator (AEO)

Customs checks:

• Goods description

• HS Codes

• Valuation

• Origin

• Quantities

• Other relevant factors

Physical Inspection:

When documentary check or random check

reveals a risk of non-compliance

Customs Audits:

• Desk audits

• Transaction audits

• Systems-based audits

AEO:

Certified by Customs and receive facilitated

cargo clearance



15

DHL Process Flow



16

Outbound Shipment Process


17

Category 4

Import Express Threshold

Category 3

Category 2

Category 1 Document or Non-dutiable

De Minimis (CIF = or less

than 1,500 THB)

Dutiable parcel (F.O.B less

than 40,000THB ,Not

controlled goods

Dutiable parcel (F.O.B = or

exceed 40,000THB) & Cat

1,2,3 controlled goods

X-ray 100%

X-ray 100%

Random inspection of 25%

Random Inspection of 10%



18

Shipment Arrival Notification

ORIGIN SHIPMENT ARRIVAL NOTICE

CUSTOMER

CONFIRM CLEARANCE

DESTINATION CLEARANCE

DELIVERY REMARKS

EU/US Pre-Arrival Notice

Day 0, 15:00(AM clear)

Day 0, 17:00Day 1, 06:00 Day 1, AM

AM clear can be arranged if customer respond

Pre-Arrival Notice with complete clearance instruction by 17:00 day 0

AP Arrival Notice Day 1 ,08:00 Day 1, 13:00 Day1, 17:00 Day 2, AM

AM clear can be arranged if customer provide

copy of waybill & invoice, and complete clearance instruction by 17:00 day 0

When shipment is picked up, copy of waybill & invoice will be scanned into CLEAR IN THE AIR

system (CIA) benefit to destination GTW can send Notification for Formal clearance shipment to

customer for clearance preparation before shipment arrival .

Same Day Delivery can be achieved with AM clearance arrangement

ORIGIN GTW

Export

clearance

BKK HUB

& GTW

Import

clearance

Cnee in BKK

C.I.A

Pick up

SHIPPERDHL Network Flight

DHL Dedicated Truck

DHL Network Flight

TRANSIT

DHLTruck

DHL SVC

DHL Network Flight

DHLShuttle



19

DHL Express Thailand AEO Number 28

ดเอชแอล เอกซเพรส อนเตอรเนชนแนล ( ประเทศไทย) จ ำกด ไดรบกำรรบรองเปนผประกอบกำรระดบมำตรฐำนเออโอ ซงมควำมหมำยวำ “องคกรหรอบรษททมหนำทเกยวของกบกำรเคลอนยำยสนคำ” โดยไดรบกำรรบรองจำกศลกำกรของแตละประเทศวำไดปฏบตตำมกรอบมำตรฐำนขององคกำรศลกำกรโลก หรอมำตรฐำนอนทเทยบเทำในเรองกำรรกษำควำมปลอด ภยในหวงโซอปทำน เพอเปนกำรยกระดบมำตรฐำนควำมปลอดภยทเกยวของกบกำรเคลอนยำยสนคำตลอดหวงโซอปทำนของกำรน ำสนคำเขำและสงออกใหทดเทยมมำตรฐำนสำกล

DHL Express TH is certified Authorized

Economic Operator (AEO) under WCO

Framework of standards to Secure and facilitate Global Trade (WCO SAFE Fos)

which defined as “An organization or a

company involved in the movement of

goods” certified by Customs of each

country that such organizations or

companies have complied with WCO or

equivalent supply chain security standards.

DHL EXPRESS TH has granted the Authorized Economic Operator (AEO) certificated from

The Thai Customs Department



2020

We understand the intricate trade and customs requirements in over 220 countries

We can assist you to understand :

Regulatory requirements to be prepared prior to import

Your paperwork requirements

Your role as shipper/importer

HS Codes and duty rate information for your products (DHL.COM)

Market leading customs clearance:

24/7 Customs availability

Onsite Customs

Lower inspection rates

Pre-arrival clearance

Simplified clearance

Joint advocacy

World class compliance

DHL: Our Promise To You


THANK YOU

dhl express thailand - thaitrade.com: your … (public) 3 dhl express –global overview 1969 1st...

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