diaporama 100% contact efficace
DESCRIPTION
Présentation de la résidence à Cluny auprès du groupe de travail "100% Contact Efficace" au SGMAP / 15.01.14TRANSCRIPT
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L’administration, au coin de ma rue.
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FUTURS PUBLICSInnover pour moderniser l'action publique
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16 résidences depuis 2009
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3 prévisites pour choisir le lieu de résidence
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Cluny et le Clunysois
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Méthodes
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design ?
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rencontre avec les utilisateurs
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entretiens
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Visite chez l’habitant
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« Ya des gens qui sont dans une vraie détresse face à l’administration. Et on leur répond -Tapez 1, Tapez 2 -... on a besoin de
contact humain .»
Usager / rencontre aux Griottons - 18.10.13
Verbatims
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exposition
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prototypage
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Des enseignementsau niveau local
qui peuvent nourrirles réflexions nationales
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Vision #1 : le réseau des services au public
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Vision #6 : la mallette du médiateur
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La proximité du service public
passe aussi par des relais non-institutionnels
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Vision #3 : tous un peu relais des services publics
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Vision #4 : mon-administration-par-la-débrouille.fr
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La posture traditionnellede l’administration
va parfois à l’encontre des objectifs de proximité
et d’accès
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Vision #2 : animation de la relation RSP / partenaire
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Vision #5 : des objets administratifs pour des postures différentes
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La proximité physiqueet le numérique
sont indissociables
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Vision #7 : la visio à bas coût / Le rdv à distance
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Merci !