digital advertising for small business

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4/14/2011

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This is the presentation that I gave on April 14 , 2011 at the Small Business & Technology Development Center at the University of Arkansas Fayetteville. It covers the basics of strategy, setup, and metrics of using Facebook ads and Google AdWords for small businesses.

TRANSCRIPT

Page 1: Digital Advertising for Small Business

4/14/2011

Page 2: Digital Advertising for Small Business

Collin Condray 15 years experience in web

development Web developer Programmer Retail data analysis for multi-

billion dollar companies (3M and Tyson)

Social media marketing Agency experience with

Collective Bias and Saatchi X Local speaker at University of

Arkansas, JBU, & Webster University

Director of Technology/Co-Owner Blue Zoo Creative

Page 3: Digital Advertising for Small Business

Overview Strategy/Tactics

How they work

Best practices

Metrics

Page 4: Digital Advertising for Small Business

Some Ad Terms Click Through Rate (CTR)

Cost Per 1000 Impressions (CPM )

Cost Per Click (CPC)

Page 5: Digital Advertising for Small Business

Some Common Ad Terms Click Through Rate (CTR)

Measure of how much interactivity there is with the ad

Good for driving traffic

Pay Per Click (PPC)

Page 6: Digital Advertising for Small Business

Some Ad Terms Cost Per 1000 Impressions

(CPM )

Equivalent CPM (eCPM)

Pay Per Impression (PPI)

Good for spreading the word

Page 7: Digital Advertising for Small Business

Ads increase likelihood of online actions

Page 8: Digital Advertising for Small Business

Online Ads - Strategy Are you trying to:

Drive sales of a product?

Generate leads for a service?

Send traffic to your site to monetize through ad clicks?

Increase awareness and buzz around your brand?

Page 9: Digital Advertising for Small Business

Online Ads - ROI Sales, leads, and traffic are

easier to tie back into profit

Some integrated tools to help estimate ROI

Buzz is more nebulous but still important

Page 10: Digital Advertising for Small Business

Online Ads - Tactical Increase brand awareness -

General ad

Advertise a specific product -Link directly to the page to buy this product

Promote a special event-Facebook event

Page 11: Digital Advertising for Small Business

Online Ads - Tactical Target a specific audience

Create a special landing page with a this months special or coupon

Page 12: Digital Advertising for Small Business

Online Ads - Tactical Advertise a seasonal product

like air conditioning, heating, sport seasons, or holidays.

Promote your blog or Facebook fan page to gain new followers.

Page 13: Digital Advertising for Small Business
Page 14: Digital Advertising for Small Business

Facebook Ads Ads showing up in the

side bar of almost all pages on Facebook

Page 15: Digital Advertising for Small Business

Facebook Ads - Pros 500 Million users

Inexpensive

Targeted based on profile

Page 16: Digital Advertising for Small Business

Facebook Ads - Cons Only shows up on Facebook

Low CTR

Page 17: Digital Advertising for Small Business

Facebook Ad Anatomy Title/Link

Image

Body

Like

Page 18: Digital Advertising for Small Business

Facebook Ads - Title Title

Defaults to Page title Can choose whatever you like Descriptive of promotional text

is better than just your business names

Link Website specifically designed

for Facebook visitors. Directly beneath the

Destination URL is a link to “advertise something I have on Facebook”

Page 19: Digital Advertising for Small Business

Facebook Ads – Design Ads

Body Text.

Short advertisement

More than typical search engine advertising

Shorter text can prove more effective.

Page 20: Digital Advertising for Small Business

Facebook Ads – Design Ads Image

One of the largest impacts on the ad

Need something to stand out

Logo not necessarily a good choice

Page 21: Digital Advertising for Small Business

Facebook Ads – Design Ads Try to include using people,

something creative, or images that just “pop” when your eye crosses over them.

Picture is be small – it is only 110 x 80 pixels in size. Try iStockPhoto.com for quality photos if you don’t have your own.

Page 22: Digital Advertising for Small Business

Facebook Ads –Target Audience Location

Demographic

Connections

Likes

Connections –Friends/Non-Friends of fan page

Page 23: Digital Advertising for Small Business

Facebook Ads – Campaigns, Pricing and Scheduling

Campaign name

Daily budget

Schedule and length

Page 24: Digital Advertising for Small Business

Best Practices Get to the point

Know when to fold ‘em

Use a cute animal as your image

Page 25: Digital Advertising for Small Business

Facebook Ads - Testing A/B Testing

Title

Image

Body

Page 26: Digital Advertising for Small Business

Facebook Ads - Analyze Facebook Insights

summarize results

Impressions

Clicks

CTR

PPC

Total spent

Demographics

Page 27: Digital Advertising for Small Business

Extreme Targeting Create a Facebook Ad targeting those:

Who live in the United States Who live within 25 miles of Austin, TX Who are between the ages of 25 and 55 Who like advertising, advertising manager,

branding, ceo, community building, corporate recruiter, director marketing, director sales marketing, founder ceo, human resources, marketing coordinator, marketing director, marketing executive, vice president marketing, etc.

Who graduated from college

Cost: less than $5 day. Only need to run it for a few days

Page 28: Digital Advertising for Small Business

Success How did the results tie

back into your strategy

Did web traffic increase?

Sales increase?

Did visitors to take a specific action such as signing up to your newsletter or becoming fans/followers?

Page 29: Digital Advertising for Small Business

Facebook Ads Walkthrough http://facebook.com/ads

Page 30: Digital Advertising for Small Business
Page 31: Digital Advertising for Small Business

Google Ads - Search Show up in search results

Sponsored links on top

Up to 5 ads in the side bar

Page 32: Digital Advertising for Small Business

Google Ads – Content Network Code provided by Google

inserted into websites

Google shares the revenue with the site owner

Page 33: Digital Advertising for Small Business

Google Ads - Pros Pros

Higher CTR than Facebook

Shows up anywhere on the web where people have added AdWords

Targeted to keywords. Contextual to the sites it shows up on.

Can display on YouTube

Keyword based

Page 34: Digital Advertising for Small Business

Google Ads - Cons Targeting is fuzzier

Higher complexity

Page 35: Digital Advertising for Small Business

Google AdWords Get a Google account

Also gets you access to lots of other services (Gmail, Docs, Web Analytics etc.)

Page 36: Digital Advertising for Small Business

Keyword Based Simple

Keyword1

Broad based

Keyword1 and Keyword2

Negative keywords

Keyword1 but not Keyword2

Page 37: Digital Advertising for Small Business

Keyword Lists List keywords for each

campaign

Divide them into ad groups

Page 38: Digital Advertising for Small Business

Getting Organized Account

Campaign

Ad Group

Page 39: Digital Advertising for Small Business

Google Ads Anatomy Headline (25 characters)

Description 1 and 2 (35 characters)

Display URL (35 characters)

Destination URL (hidden)

Page 40: Digital Advertising for Small Business

Ad Writing Tips Include prices, special offers,

and unique selling points

Use a strong call to action

Go to the most relevant page on your site.

Page 41: Digital Advertising for Small Business

Keyword Do’s and Don’ts

Page 42: Digital Advertising for Small Business

Google Ads - Testing A/B Testing

Title

Body

Page 43: Digital Advertising for Small Business

Targeting Ads Think like your customers

Use the Google Keyword tools for related keywords

Match keywords and ad text

Use negative keywords

Check your site logs

Page 44: Digital Advertising for Small Business

Review Performance Review performance often but

not too often.

After your ads have been running on these websites for a period of time you will be able to use these metrics to see which are the best performing sites for you.

Show networks and focus on the ones that work better

Page 45: Digital Advertising for Small Business

Review Performance On the content network the most

important statistic to look at is the clickthrough rate (CTR).

CTR on the content network will typically be lower than for search.

You can then look at the possibility of individually managing your cost-per-click (CPC) for the top sites and focus more budget on them.

Page 46: Digital Advertising for Small Business

Success How did the results tie

back into your strategy

Did web traffic increase?

Sales increase?

Did visitors to take a specific action such as signing up to your newsletter or becoming fans/followers?

Page 47: Digital Advertising for Small Business

Google AdWords Specific Metrics Keyword Status-Eligible

Average Position out of 11 ads

First Page Bids-Are you spending enough to get your ads on the front page

Quality Score-How relevant are your ads. Do they make sense or are they just keyword stuffing?

Page 48: Digital Advertising for Small Business

Extras Google Analytics

Conversion Tracking

Page 49: Digital Advertising for Small Business

Google Ads Walkthrough https://adwords.google.com

Page 50: Digital Advertising for Small Business
Page 51: Digital Advertising for Small Business

BlueZooCreative.com

Twitter.com/ccondray

4/14/2011