digital transformation - it & workforce solutions | dell … · 2020-03-26 · •big data and...

實現數位轉型新未來Dell Technologies IT經驗談

李俊邦 CP Li技術策略架構師, Dell EMC

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業務與技術的交會點：數位化轉型

© Copyright 2017 Dell Inc.2

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Dell Technologies is a unique family of

businesses that provides the essential

infrastructure for organizations to build their

digital future, transform IT and protect their

most important asset, information.

The world’s largest privately

controlled technology company:

$72 billion revenue

Serving 98% of the Fortune 500

~145,000 team members

30,000 full time customer services

& support team members

180 countries

Dell Technologies consists of 7 brands:

Introducing Dell Technologies.mp4

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數位轉型 – 為業務創造新的可能性

現代化生產力客戶體驗新的商業模式競爭優勢

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生活在數位化年代

IT, Software and Apps are

being infused into every

aspect of business

Software is making

complexity invisible

Apps are driving business

disruption with the power

of Cloud & Mobile

Cloud = Back Office

Mobile = Front Office

Apps = BusinessA

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IT維運模式成熟度

IT: 啟動數位業務的關鍵

基礎架構提供者

Consolidate, virtualize, migrate workloads

to the cloud

基礎轉型

商業夥伴

Provide on-demand, business-aligned IT

capabilities, increasing agility And reducing cost

加速創新

數位企業

Align with the business To collaboratively drive Revenue and growth

啟動新模式

IT與業務的關聯性

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IT O

PE

RA

TIN

G M

OD

EL

MA

TU

RIT

Y

基礎架構提供者商業夥伴數位企業

IT-BUSINESS RELATIONSHIP

IT: 啟動數位業務的關鍵

Private Cloud• Unified Web Portal for IT Requests

• Automated Provisioning

• Log and Audit Centralization

• Business Continuity, DR

Hybrid Cloud• Cloud Bursting Capacity

• Service Metrics

• Cross-Cloud Management

PaaS• Platform On Demand

• Converged Application Authoring (DBaaS)

• Application Change and Configuration Management

XaaS• Service Lifecycle Extensibility

• Application-Centric Networking and Security

Third Platform• Scalable Cloud-Native Apps

• Big Data and Analytics

• Framework for IoT

• Mobile

DevOps• Micro-Services Architecture

• Continuous Integration andDelivery

• Org and Process Transformation

Digital Convergence• New Business Models

• Continuous Customer Engagement

• Digital Engagement

IaaS• Service Lifecycle Management

• Self-Service User Portal

• Org and Process Transformation

• Service Costing for Chargeback

Virtual Infrastructure• Virtualized Compute,

Storage, and Networking

• Performance and Capacity Management

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• 改善客戶體驗

• 改善業務營收

• 更快進入市場

• 減少風險

• 更棒的工作環境生產力

• 改善團隊體驗

減少應用開發週期

增加流量

改善品質

基礎架構支持效率

減少既有軟體授權

減少硬體支出

減少設備支出+

定量效益定性效益

Why Now for Dell IT?Having completed largest tech merger in history, we are uniquely positioned to TRANSFORM

for our customers & team members

增加自動化

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IT轉型的步驟: Our approach

現代化應用

Cloud fabric

Application fabric

Data fabric

合理化應用，啟動行動及分析能力

現代化基礎架構

Cloud-native

(PaaS)

Traditional

(IaaS)

往成本優化，彈性的混合架構移動

Modern Data

centers

Off-prem

On-prem

IT營運轉型

Metering engine

Service catalog

Orchestration engine

User portal

Policy engine

New roles

Agile processes

IT服務自動化


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Dell Digital & IT: 營運模式Enables direct relationships with our business partners and customers to collaborate & enable continuous business delivery

銷售

Business Prioritization, Iterative Planning

Business Leaders & IT Leaders

Balanced Teams (IT, Business)

Pair Programming

Test Driven Development

Digital & IT Security

市場行銷, 整合服務集團及合作夥伴製造，供應鏈

Platform Engineering & Operations

Digital / Application Transformation

Enterprise Architecture

Continuous Integration / Continuous Deployment (CI/CD)

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We have a variety of applications / workloadsSystems of record Systems of engagement

& insight

Cloud-nativeTraditional

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We need an infrastructure strategy for both traditional and cloud-native apps

Traditional Apps (IaaS)Second Platform (Client/Server)

Cloud-Native Apps (PaaS)Third Platform (Cloud-Mobile-Social-Big Data)

• Systems of record

• Proprietary databases

• Client/server applications

• Require secure, highly

available, reliable

infrastructure

• Web based

• Micro-services based

• Require agile, highly

available, secure

infrastructure

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IoT

Edge

ComputingIoT

Public CloudPrivate Cloud

任何應用

任何裝置

多雲

Traditional SaaSCloud Native

Dell IT混合雲願景

Desktop Mobile Identity

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現代化數據中心架構

服務目錄

vRealize Business

Financial transparency

vRealize Operations

維運管理自助及自動服務

vRealize Automation

Software Defined Data CenterDisaster Recovery DPAD

CONVERGED INFRASTRUCTURE

Scale Up & Scale Out

TIERED STORAGE

App Modernization

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ApplicationsTransform business

CLOUD

SPEED

透過應用來創新及製造差異

把自己當作軟體公司來思考及行動

快速, 迭代的開發模式

DataGenerated by

new applications

AnalyticsDrives new

functionality

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滿足開發者需求

Greenfield or

Traditional IT apps

migrating to cloud-native

IT

Developers

LOB

Developers

DELL-EMC

Product

Developers

‘X’ Developers ‘10X+’ Developers

BU productivity/

BU managed apps

EMC SaaS/hosted

products (revenue and

revenue-supporting)

e.g. eLicensing e.g. Global Services Titan, Sizers e.g. CloudIQ

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Our developers want to …Achieve cost and time efficiency to develop, deploy & operationalize applications

Applications

Develop

Create/Modify

Deploy

Run/Protect

Operationalize

Scale/Integrate

Cost Time

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Cost saving on custom developed legacy apps

Platform DevPlatform Ops

40%

IaaS Utilization

30% 20%

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雲原生範例: MyService360TM

A cloud-based dashboard modernizing our customer service experience

Implemented with Pivotal Cloud Foundry on Dell EMC Data Lake

2 周4 個月發布週期

Zero24 小時佈署

DevOps SME外部測試

Pivotal Cloud Foundry按需交付視佈署平台資源而定依存度

按需交付Selective on demand需中斷服務– 4 周交付

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SAP journey

SIMPLIFY TO

SCALE

BE AGILE AND

DELIVER VALUE

DELIVER COMPETITIVE

ADVANTAGE

10,000Users

July 2012 Jan 2014 Jan 2016

ERP

Transformation

Professional

Services

Enablement

CPQ

Transformation1 32

125Business Processes

500+ 65

18,000Users

RSAIntegration

SAP

35,000Users & Partners

269Product Paths

Virtual Machines

IntegratedApplications

Co-Innovation End-User Experience

Mobile First

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SAP HANA approach

Q1 2012 Q4 2013-Q3 2014 Q1 2016

Data Mart

on HANA

BPC and BW

on HANA

CRM

on HANA1 32

HANA AS A “SIDECAR”

• Entry point scenario

• Real time EOQ operations

• Replication support for real

time analytics

• Backlog report on HANA

drastically reduced

(from 2 hrs to <5 min)

CRM ON HANA & SUITE ON

HANA/S4HANA

• HANA is ‘Source of Truth’

• Reduce ETL requirements,

manage mixed workloads

• Align with SAP innovation path

BPC ON HANA & BW ON HANA

• Enable analytics & planning

functions

• Improved extraction &

ETL runtimes

• Significant performance gains

• Enhanced data quality

• Developed an operational

framework & skills/COE

Data Mart BPC BW CRM

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Business outcomes: SAP ERP

INCREASED

PERFORMANCEBy 50%

STREAMLINEDQuarter close reporting is faster &

more efficient

INTEGRATIONEasier process to integrate

acquired companies

LEGACY APPS

RETIREDReduced by 65

QUOTE TO ORDER

Down from 25 minutes to 5 minutes

REDUCED COST

Support costs significantly reduced

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Business outcomes: SAP HANA

REPORT EXECUTION

40% Reduction

BATCH REPORTING

50%+ Faster

REDUCED COST

Reduced by 50%

RELOADS

Faster, Minimize Downloads

DATA QUALITY

Reduced Load Dependency

DATA VISIBILITY

Real-time access to more business

data

Data and Analytics

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Post merger challenges and business impacts

• Actionable insights on customer

• Speed to market

• Missed cross-sell and up-sell opportunities

• Ability to integrate acquisitions

• Lack of agility, scalability and flexibility to develop new

• Analytical insights

Business Impacts

• Firewall, network barrier

• Lack of Centralized Data Platform

• Overlapping tools

• Lack of consolidated MDM

• Lack of consolidated information catalogue

IT Challenges

Legacy

Dell

Legacy

EMC

Data Reservoir

System of

Record Business logic transformation and filtering

Firewall

Master Data

Oracle ERP

Siebel CRM

Order Mgmt

SAP ERP

SAP CRM

Order Mgmt

Master Data

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Dell Data Lake Physical Architecture

Execution Tier *

Consumption

Tier *

Sources

Real-Time

Batch

Micro-Batch

Services Tier *

Metadata, Security & Governance

Pub-Sub

Data

Movement *

Shared Data Platform *

IT Managed/

Enterprise

Business

Managed

Workspaces

MDM

HDFS ON ISILON

HADOOP ON POWEREDGE w/SCALEIO

VCE VBLOCK/VxRack | XTREMIO | DATA DOMAIN

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大數據應用場景

Security & Compliance

Improve enterprise & cloud security

via predictive models

Grow Revenue

Identify new revenues

using predictive analytics

Increase Efficiency

Drive efficiency & productivity

improvements using analytical insights

Improve CSAT

Provide a better user

experience with 360° insights

Develop Insights around installed

base renewals

簡化合約更新

90 days early warning on employees

with high flight risk

HR – Voluntary Attrition

Organization-wide threat intelligence

layer to predict anomalies when

users access Network

用戶行為分析

Predict customer’s patterns and

Collection Behavior to improve

revenue collection

信用及收款

Optimize service costs and user

Experience by predicting disk health

and failures

故障分析

Service enabled dashboard with 360° data

visualization of the health and wellness of

customer’s hardware & software

客戶支援


物聯網與企業應用整合

客戶服務工程團隊金融服務 Dell

Data Lake

CloudIQ

Unity

Compellent

S360

Service Cloud

MyS360

Dell Financial Services

Flexible Consumption Model

E-Licensing

客戶體驗數位策略資料與分析

Dell IT Connectivity/IoT

Marketing

Sales

New Consumers


Customer Visualizations With My Service 360


CloudIQ As A Consumer Of Dell IoT PlatformStorage analytics and insight to drive business decisions

CloudIQ is a no-cost cloud-native application that

leverages Machine Learning to proactively monitor and

measure the overall health of Unity and SC Series storage

systems through intelligent, comprehensive, and

predictive analytics.

Unity SC Series

New

with

7.3.1

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資料與分析應用現代化自動化

總結: 數位化轉型能力

• Migration Factory (Modern

Engineering / 12-factor)

• Mobile App Enablement

• API Management / Structure /

Strategy

• API Presentation from Packaged

/ SaaS Apps

• API / DS Platform

• Data Lake

• Data Catalog & Quality

• Data Consumer Security

• Sales Mobile BI Experience

• Data Science / Business

Analytics (predictive)

• DBaaS

• Business Process Automation

• IT Automation

• Test Automation (How-to / Tools)

• SDLC / DevOps

digital transformation - it & workforce solutions | dell … · 2020-03-26 · •big data and...

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