director, strategic planning and international division...
TRANSCRIPT
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> 20,000 wireless hotspots
nationwide
91% households have
internet access
150% mobile phone
penetration
95% citizens are satisfied
with government
services
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Delivered > 90% services online
Automation of data, processes
and systems
Integrated service delivery, breaking down agency silos
Transformational changes with focus
on the citizens
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Smart Nation is about making lives better
for our People …
With the help of technology and the
communities around us
Fully support the Sustainable Development Goals
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• Increased business efficacy
• New jobs and opportunities
• Supporting Future Economy
• Integrated and seamless
Government services
• Greater intelligence for policy
making and operations
• More convenient and
connected lived experience
• Sense of optimism and
opportunity
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Little Melissa checks the weather before she makes her way to school on
public transport...
Rainfall forecast
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The Student Learning Space allows
Melissa to learn at her own pace,
revisit concepts and read up on her
areas of interest.
Meanwhile, today, Michael is
learning from home interactively
with his teacher and classmates, as
part of e-learning week.
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Provides teachers
and students with
access to quality
digital resources
Levels up teachers’
practices with
engaging and
effective learning
experiences
are organised according to
learning outcomes and meta-
tagged for easy search.
templates for lesson design
and delivery.
can
connect their applications and
published tools such as mind
mapping, Collaboration tools).
engine for
data analysis to inform and
monitor learning.
Allows students
to engage in
self-directed
learning
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..but Grandpa and Grandma have
completed their daily workout, and are on
their way to the community centre for a
computer class.
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The Portal consolidates
grants from agencies into
At work….
Dad had recently launched his
start-up. He uses the Business
Grant Portal to apply for
Government grants to support
his business.
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Daddy is able to transact
online with the
Government for his
business’ needs e.g.
paying corporate income
taxes, contribute CPF for
his employees.
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Mum works at a freight forwarding company, and logs onto the National
Trade Platform (NTP)* daily. She is able to provide trade information once
and authorise its use by logistics providers as well as business partners.
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Eco-Systems of Value-Added Service Providers: enable Private Sector to
provide innovative services/ solutions through NTP.
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Mum pays the bill. Her co-workers transfer their share of the bill to her through the
free, secure and easy-to-use PayNow (person-to-person transfer via phone number).
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Mum discusses with her colleagues the training courses available on the
mySkillsFuture portal, which will allow them to keep their skills up-to-date.
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Anticipatory services being
provided as a consequence of
better processes (e.g. park
lighting, road digging and
sewage repair)
Data insights that led to better
processes e.g. new agencies
added, new services added
Geo-
Tag
One Service app makes it easy for local problems to be flagged for
resolution…
Track
Status
Sense-
Make
Single
Front
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Dad, Mum, Grandpa and Granny are
reminded to keep active
using their step trackers
provided as part of the
National Steps Challenge.
National Steps Challenge –
10,000 steps a day…
- Make every step count, turn
steps into rewards….
• More than
• Walked
• Influenced
healthier choices
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Leveraging technology & digital solutions to influence healthy living with
‘always on’ communications.
Digital Governance
R&D Support
Industry Capabilities
Talent and Manpower
Urban
Mobility
Homes &
Environment
Improved
Ops and
Service
Delivery
Health &
Ageing
Competitive
Economy
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Reporting to the Prime Minister’s Office
26
Strong Focus on leadership
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DPM TEO CHEE HEAN
Chairman
DR YAACOB IBRAHIM
Deputy Chairman
DR JANIL PUTHUCHEARY
Minister-in-charge of
GovTech
DR VIVIAN BALAKRISHNAN
Smart Nation Initiative
ONG YE KUNG
Public Service Innovation
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Strong Focus on leadership
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• CIO & technology
officers in 60
government
agencies
• Sets ICT policies
covering whole
of Government
• Chief
Information
Security Officer
for Government
sector
• WOG ICT
infrastructure &
networks
• Government issued
equipment
• Products and
services for whole
of Government
• Application
development,
data science, AI
2,000 officers
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• Implementing of
Strategic National
Projects
Strong Focus on leadershipRole of GovTech as a central policy and
implementation agency
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GovTech’s Evolution
29
Strong Focus on leadership
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New operating
model
Citizen-centric
Outside-in
Empathize
Empathize
Define
Empathize
Ideate
Empathize
Prototype
Empathize
Test
Empathize
Develop a deep understanding of
the challenge
Clearly articulate the problem to
solve
Brainstorm potential solutions; select and develop
solution
Design a series of prototypes to test all or part of
the solution Engage in
continuous short-cycle innovation to
improve the product
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Citizen-Centric Design
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Unified front for
required
6
Citizen-Centric Design
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Application platforms
Common services
Infrastructurecommercial
(U)
restricted
(R)private
(C) GDCGCHE
Data middleware
Smart Nation
Platform NTP
Govtech services Open services
One Payment
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Government as a Platform
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Wireless sensor
network deployment in
Orchard and Yuhua
Smart
Connected
Lamppost trial in
One-North
City-level sensor data
available for industry
and public
Sensor
Data Exchange
for Govt
agencies
Government as a Platform
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Detect and classify
community noise
Predictive maintenance
of air filters
Resident usage of
common areas
Detect unauthorised
digging
Detect speed of PMDs
Detect overcrowding at
bus stops
Guidance of AGVs
Travel pattern analysis
Incident response
Monitor elderly at home
Automate fire alarms
Government as a Platform
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developed on top
of SNSP
SNSP - An
for WOG use
Video
Analytics
System
Data
Fusion
Platform
Data.
gov.sg
A WOG platform so that agencies can leverage on the sensor data from SNSP to co-create Smart Nation applications
WOG data sharing (raw or processed) and
distribution
Sensor deployment by agencies or SNSP
Wired and wireless connectivity required for
data transmission
Government as a Platform
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Deep insights from data to
inform
Decision support to improve
on a continual basis
Deliverables
Smart applications that enhances
and individualizes citizen
experience with government
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Data is the Key
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Central dashboard of overall health status of government digital websites and digital services (web and mobile)
Analytical tool provides insights which contribute to policy making and improved performance
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* whole-of-government analytics
Data is the Key
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Consent driven, single platform to manage the use of personal data for online transactions.
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Data is the Key
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Strategic National Projects
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SingPass CorpPass MyInfo EDH
SingPass
Soft Token
Developer’s Portal
National Digital Identity
Issued to all residents to transact
with public and private sector
Credential associated with a
baseline set of identity data
attributes from trusted source(s) for
individuals to identify themselves
Transactions where identity proof
is required and can be made
online
National Digital Identity
Strategic National Projects
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Mobile
app to replace
physical
dongle for
SingPass
Platform in
place for
digital
signatures
Widespread
usage of NDI,
including
private sector
services
Simplified
form filling
for all
SingPass
users through
MyInfo
Strategic National Projects
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Launch of PayNow; PayNow for
Corporate; SGQR,
accepting non-banks onto
FAST, 100,000 NetsPay
acceptance points
25,000
Unified POS
terminals
Strategic National Projects
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• electronic payments
•
• E-payments
Strategic National Projects
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Smart Nation Fellowship Tech Advisor & CapDev CouncilTech Associates + Scholarship SSSO
Build up Capabilities
Citizens can transact anytime, anywhere, and with any government entity
without needing hardcopy submissions.
Businesses can use government-developed platforms and shared
resources (e.g. data, APIs), and partner the government to co-create
digital services.
Public Officers are empowered to make timely decisions
with data for planning, policy-making and operations.
Digital
Government
Blueprint
Relatable Government Action
1. Deliver digital services in an integrated, citizen/business-centric manner
2. Exploit opportunities offered by IOT and sensors
3. Maximise value of data for policy-making and service delivery
4. Deepen public sector ICT engineering capabilities
5. Build digital infra and platforms for greater interoperability and agility
Outcome Examples
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A definition of
the outcomes
Digital Government
should achieve for
citizens, businesses
and
public officers.