Discussion

Information technology and

product/service innovation

Team 4

speaker 陳周誠 D0405002

黃建科老師 D0433012

黃世銘老闆 D0433014

April, 18Th, 2018

Discussion

Information technology and

product/service innovation, 2013

A brief assessment and some

suggestions for future research

Satish Nambisan

University of Wisconsin-Milwaukee

Professor of entrepreneuship &

technology management and the

Chair..........UWM.

資訊科技 (Information Technology, IT)

首度出現在 Leavitt and Whisler (1958)

Harvard Business Management

哈佛商業管理評論中發表的”Management in the 1980’s”

這篇文章中，這是最早探討資訊科技對管理影響的論述，他們將資訊科技定義為一種可以快速處理資訊的技術，文中敘述當時集中式大型電腦的發展，並認為未來趨勢上將會出現一種不同於當時科技的新技術出現，因此提出「資訊科技」來代表這個新的技術發展，並預測在未來世代中，管理工作因資訊科技的發展將會重大

的變革。

資訊科技於1950年代萌芽，近幾十年來隨著電腦軟體、硬體不斷地推陳出新，加上電腦與通訊技術的結合以及網際網路的普遍使用，使得資訊科技對人類社會造成深遠的影響，而為了保持國家競爭力，世界各國皆致力於資訊科技的推展與應用。

1、社會方面資訊科技讓我們更有效地對付複雜的社會問題，像教育、健保醫療、社會福利、國防、保險……等等社會問題，需要大量的溝通工作，都依賴新資訊科技以期能解決現在無法做到的。

Social aspect : Information technology influence on

complicated social problem, such as school

education, health medical insurance , surgical device,

national defense system ……………

鋇劑灌腸攝影檢查Apple core means tumor

Economic impact of

information technology 2. 經濟方面隨著資訊科技的發展和進步，知識被資訊化，而訊息知識（information-knowledge）被認為成為社會主要的生產力以及經濟資本。

Information technology impact the economic system

such as : information knowledge

Reduce cost , learning wherever and whatever

regardless of time and human being location. But the

background of information is still important.

Culture influence of information technology

Moving of the Riverside Scene

at Chingming Festival ( stereo-and-dynamic )

3、文化方面自從網路的威力展現之後，促進了文化的融合，許多國家莫不寄望網路能將精緻文化、傳統文化讓民眾充份使用。 諸如

故宮文物網路化(親民化行銷化) . 清明上河圖立體化動態化

Information technology make old culture into real

world and modern appearance by virtual-media

modification such as old Chinese painting :

Moving of the Riverside Scene at Chingming

Festival

IS ( information technology / system )

field is well positioned

to make valuable theoretical (理論)

contributions

to inform many of the contemporary

(現代的) issues

and challenges in the area of the

product/service innovation.

As a surgeons work in medical

hospital ( many patients and

heavy loading )

Examples for information system

( technology ) impact on medical

procedure or on surgical demand

( product/ service innovation )

Situation : it is crowd people in

medical hospital in Taiwan

Example 1: Information system

(technology ) impact on medical

procedure at out-patient appointment

system 門診候診即時看診進度系統(on-time number)

---- how to resolve and shorten

waiting time at OPD .

1. Long waiting time when you visit

doctor esp. in medical hospital.

2. Shorten waiting time : instant

number for doctor-visit-patient

shown on your celephone (app)

3. Service innovation.

IS ( information system ) impact on

medical system at outpatient

department (OPD 看診進度)

1. Waste time if patient is absent in

early time ( PM 3:00-5:00 ) they

go to pick up their children in

school….etc….

2. Accumulate together in late time

( PM 6:00-7:00 )

IS ( information system ) impact on medical system

at outpatient department (OPD 門診候診系統)

人算不如天算Something happen beyond your plan

Construct to better understand

collaborative structures and work

processes that underlie (medical

service) product development –

p218, line 6th

IS ( information system ) impact on medical system at

outpatient department (OPD 門診候診系統)

(1) Call back and ring again again

(2) Points for credit, like drive car in China

Article mentioned about ...IS...... challengesin the area of product/ service innovation

Others have innovation service or

product , but you or your

company (hospital) do not have

it........ At that time ......

It is dangerous and challenges

Challenges

in the area of product/ service innovation

Examples 2 : information system

( technology ) impact on surgical

demand ( inquiry ) from

complicated hospital system and

media over-promotion.

Three kinds of operation

1. Traditional open surgery

傳統開腹手術 ( basic走路)

2. Laparoscopic surgery (since 1993)

腹腔鏡手術 (跑步)

3. Robotic surgery (advanced , 2005 )

機器人手術

IS ( information technology ) :

medias boast cosmetic effect (美觀)and ignore the oncological results

patients and families request modern

surgical approach

......laparoscopic and/or robotics

contemporary issues and challenges

(onto surgeons or patient himself) .....

Traditional open surgical scar on abdomen for left

side colon cancer

傳統式開腹手術疤痕

Laparoscopic surgery for early colon cancer

腹腔鏡右大腸手術對寬基底早期大腸癌

TEM 經肛門內視鏡顯微鏡外科術

Comparison for cosmetic effect

Equal curative effect for colon cancers

Robotic surgery under well preparation of

information technology by NASA

only one company in the world (davinci )

Suture technique

By endowrist

縫合技能IT 關節

1. Surgeon console ( surgeon side 醫生端)

2. Image processing system 立體定位3. Surgical arm cart with 3D endoscopy (病人端)

Robotic on heart surgery 冠狀動脈: very good

Robotic on pancreatic duct surgery 胰管 : good

Robotic on gynecology surgery : X

Robotic on colon surgery : X

Indication 適應症: small tubular structure

1. Computer console ( surgeon side 醫生端)

2. Image processing system 立體定位3. Surgical arm cart with 3D endoscopy (病人端)

Complicated system

Surgery information as Example

focus on colon cancers

Traditional open surgery

傳統開腹手術 (走路)

laparoscopic surgery

腹腔鏡手術 (跑步)

robotic surgery

機器人手術

Indication and contraindication

Can AI replace surgery?

1. Preoperative diagnosis

2. Meticulous surgery

3. Decision making

on operation table

4. Reoperation patient,

leading to severe adhesion

inside abdomen

5. Postoperative care , not

uniform rules

1. Large tumor size

2. Sepsis condition. Blood pressure

drop. Colon tumor perforation.

3. Difficulty in anatomy. Esp. deep

pelvis.

4. Fatty tissue too much. Bulky

specimen is a problem for removal

from abdomen.

5. Expensive

Clinical issues and challenges ?

Apply IS theory and concepts to product

innovation contexts may not always be

easy or direct and may require considerable

adaption .......

Traditional open surgery

傳統開腹手術 (走路)

laparoscopic surgery

腹腔鏡手術 (跑步)

robotics surgery

機器人手術

Conclusion 1:

For medical system

Roles of AI , information technology

cannot present empathy of human being

But AI provide excellent massive data

collection, and report as a journal via

IS, doctors must think about …..

Conclusion 2:

For surgical device

Roles of AI , information technology

deal with meticulous suture technique

under hands control of “real man”, the

perfect visual filed can provide medical

education , also good demonstration on

surgical meeting. In the real world, it

should be case by case .

Conclusion 3:

Thank you