Excellence Dayz Conference
Riyadh, February 2016
Roger Tregear
The Process of
Transformation
2© Roger Tregear, Leonardo Consulting 2016
change, transform, novelty, innovation, simpler, cheaper, agile, flexible, faster, responsive…
Transformation?Ultimately, it’s about changing business processes
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Transforming… check-in
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Transforming… car registration
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Transforming…
everything?
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Common factors? Design the customer experiences
Improve productivity
Capitalize on information ubiquity
Digitalize execution
Optimize technology usage
Reimagine business models
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Common factors? Reframe the problem Challenge the need Customer experience Productivity Ubiquity of information Digitalization Technology developments Identity management
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Functional
Organization
Pro
ce
ss
Org
an
iza
tio
n
Managing resources
Creating,
accumulating,
& delivering
value
Reimaginingmanagement
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Roadblocks to (process) transformation1. Wrong problem2. Narrow search
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The problemwith problems
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Reframe the problemCheck-in queuemanagement
to seat-to-seat
Shopping list to shipping list
Check-in to check through
Passport check to data check
Regular check-up to continual assessment
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Threats
to the process
Weaknesses
of the process
Negative Bias
Strengths
of the process
Opportunities
for the process
W
T
S
OPositive Bias
Pro
pert
y o
f
the p
rocess
Pro
pert
y o
f
the e
cosyste
m
Widen thesearch
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Removing roadblocksto transformation Reframe the problem Widen the search Transform processes
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The process of transformationTo achieve transformation, the best performing processes inany organization must be the processes of process management & improvement
15© Roger Tregear, Leonardo Consulting 2016
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